Bug-Masters LLC.

Absolutely terrible.... Please read my review before using them. They have terrible service and unrealistic contracts. I can't stress enough please read the contracts before signing up with them. They will nickel and dime you and can change the price at any time. He plays this sob story it's so hard but you are running a professional business at the end of the day . It took 2 weeks for them to call me back and they didn't I had to call them. They tried to then coerce me into transferring my service even though I wasn't happy with it. Oh and did I mention to cancel the service you need to send a certified mail. There is no other way to cancel the service. You are not reimbursed for the certified letter. Here's my story... I tried to cancel the service and the day of the had a treatment. She tells me she can't cancel or reschedule and they will be out. They were supposed to treat the front and back but only treated the front and never left a message that they couldn't get into my back yard I had to say something. They then wanted to charge another 5 dollar fee because they had to come and treat the back even when I said don't come cancel the service. The best part is he considers it a "threat" because you write a review. As a PAYING CUSTOMER I should warn people about this company. Lastly he left a voicemail threatening me in but so few words. All I can say is wow! Please be careful and go with a better company.

PAY ATTENTION TO THE NEGATIVE REVIEWS. They all speak the same or similar story. This story will become yours if you choose to sign up with this company. Pay particular attention to the responses from the owner. Snappy, condescending and insulting. This is what you will get if you hire this dude. The only way you will get him to leave you alone is to take him to court and have a judge order him to stay off your property. He will keep showing up unannounced, treating your property and slapping bills on your door. Don't believe me? Go ahead and give it a try, find out for yourself but I promise you will be sorry.

I started using Bug Masters LLC in 2014. As a customer, I have been pretty satisfied. Through the years, a friendship formed. I went to work for Jon recently, I walked out just under 2 months of employment. Yes, walked out, because Jon told me that if I didn't like what was going on, he was in a very heated discussion with his VP, his mother, that I could leave and turn in my resignation. Jon was so loud that the whole building must have heard him. Jon was not only unprofessional, unruly, but belligerent as well, not only this incident, but numerous times before. Jon is not only like this with his employees, but customers as well. So, what you have read from other reviews about Jon Tari's attitude is correct. If everything is going well, he is a kind and generous man. However, if you disagree with him, he is VERY confrontational, and he even admits it. I have cancelled all my services with Bug-Masters LLC. As per the pest and termite contracts, I sent the cancellation letter via certified mail. I was called by the Vice President, Sharon Geisinger, whom is Jon's mother, that Jon wanted to come out and remove the bait stations and rat stations but he changed his mind and decided to just leave them there. First, I paid for those termite bait stations and secondly, I did not request for them to be removed. Nowhere in the original contract, nor the new updated and stricter contract sent out on 5/18/21, did it say, if I cancelled, the bait system would need to be removed. The rat stations were recently placed and since I was an employee, Jon did remove the charges from my account. I expressed to Jon that I did not have a problem paying for them, like every other customer. It was his discretion not to charge me. After hanging up with the VP, about an hour later, I received an automated call stating that the technician would be out to service my address the next day. They never came. I sent out another certified letter, to protect myself, stating that I have fulfilled my contract, there is a ZERO balance and I wanted no further contact from Bug-Masters LLC in regards to the contracts. Behold, I get a letter from the company signed by all the employees. Now I am told I should have called him about my concerns. Jon was so gracious not to bill me for the rat stations. That was his choice, I made it clear that even though I was an employee, I would pay for the services. He chose friendship over pettiness; I think he is worried I will write a review of what he is like. He wanted to ensure my property was protected. I recall the bait stations being placed in the beginning of March but I was being a "pain" about asking about them checking them. Jon turns things around to make the other person look bad. Please take time to read the comments prior to mine, take note the dates, how the reviews are written, and the responses from Bug-Masters, they speak for themselves. You may want to take a screen shot of this review, I am sure that Jon will say that this write up is illegal in some way and want it taken down.

Very rude, chemicals do not work, would not treat entire property but charged for complete treatment on countless occasions. Never called to say he was coming, would just show up. Very crooked owner lies constantly and very demeaning towards women.

Very friendly & they came the same day that I called. The office was great. No Problems.