Bedrock Foundation Systems Inc

I wrote a review several years ago giving them a good review, but I can not find it now. Work was done in the crawl space of my house, but as of recently I find the work they did, did not fix the problem they were hired to fix. I will end up paying thousands more to fix what was supposed to be fixed in the first place. I also hired them to fix a sill above my garage door which was done properly, although the price was high, but I thought I could trust Jason. The first day of work he back into my card doing $1500 worth of damage, he told me he would pay me, but never did. I called my insurance company and they in turn contacted him to find out that he did not have vehicle insurance, so I was stuck with this bill as well. Stay far away from these scammers.

I was very surprised to see a review of this contractor with work dated November 2015 & September 2015 because this contractor told us in May, the IRS had contacted him, and he was forced to suspend operations, therefore, he would be unable to finish our job. 



This job was plagued with problems from the beginning.  Due to the on set of winter and weather delays, we agreed to begin in April 2014.  Jim Burns kept delaying from April to June of 2014 due to rain and "wanting the right crew".  They started the work in June 2014.  His  HVAC man came to move the air conditioner condenser units away from the house.  He did a terrible job.  He did not move them far enough from the house, and there was also an issue where he used the wrong size connection and wrong solder.  Two days later, due to not connecting correctly, when a worker bumped it with dirt, the solder joint cracked and Freon leaked out so in the heat of the summer, we had no air conditioning until he could come back and fix it.  



They removed dirt around the foundation to access the footings and in the process broke our sewer line and did not tell us.  I noticed it after they left that day.  We found pieces of it in the yard.  They came back and fixed it.  After they dug all around the foundation and put the house on temporary supports, we were told they could not continue due to a delay in receiving major components of the job.  This delay turned out to be over a month.  There were several delays due to his inability to get equipment.  Our house sat on temporary supports for approximately 3 months due to these delays.  When new inside wall cracks appeared in every room in the house, he promised to have his dry wall person fix the inside.  Door frames also shifted.  Areas of our house that we had never had problems with, now have cracks.  



I have terrible allergies to mold.  With the house sitting with the dirt dug up under the house and rain, I was so sick with allergies I had to stay in a hotel one night.  The next day, Jim had his HVAC person come and install a crawl space ventilation fan.  This helped my allergies, although he did a terrible job.  In the process, he knocked down an air conditioning duct and never bothered to fix it.  He did not tell anyone and left.  My husband saw it, so one of the other workers fixed it.  



The work continued very slowly.  During the installation of the helical piers our water line was cut several times.  They also broke off an outside faucet and never fixed it.  We continued to have serious concerns as more cracks appeared and existing cracks worsened.  His engineer would occasionally come up and give us excuses and say "Jim is going to fix this".  



Finally when they said the job under the house was complete 6 months after they started, we wanted to know how they would ensure the foundation was fixed.  Jim said his engineer would come up and measure once a month. The engineer was supposed to measured on an early trip in January, but we later found out he didn't, do the measurement.  He measured January 29th, March 4th and April 8th. There was movement between the January and March measurements, but he stated there was no movement on the April 8th measurement and said the foundation was fixed. 



To complete the contract, Bedrock still needed to repair the front porch brick, re-install hand railings, finish the French drain (we are sorry they ever started the French drain as it was done incorrectly, and we had to have someone else finish), re-install white lattice underneath the deck, repair outside faucet, repair interior damage and repair damaged Masonite siding.   The work was schedule to be completed in May 2015.  On the day they were to arrive, Jim Burns called to tell us they wouldn't be coming because the IRS had contacted him and he was forced to suspend his operations.  You can see why we were shocked when we saw reviews of jobs performed in September and November 2015.

Only time will tell if he really fixed our house.

They were courteous, professional, and hard workers.  They seemed happy to answer our questions and addressed our concerns.  We were very happy with the results.  Additionally, they cleaned up completely when they were finished, which was much appreciated.

They installed the much larger,heavier wood beams and joists in March 2015. Their work kept failing inspection and initially tried to tie the heavy beams into 166 yr old brick. The joist were put in the wrong room, and they tried to convince me the room they put them in needed them too. One room wasn't lifted correctly and one side of that room's floor buckles. The ceiling in the room beneath that room isn't done correctly and is an embarrassment .It has taken many phone calls to get them back out to fix the problems. They have shown up 3 times to fix concerns in 6 months and the job isn't finished. 6 months later they have my money that they conned me into giving them in advance and have completely abandoned the job. I went to Sheriff's office to get them to come out to work, or prosecute for fraud, now they won't answer my calls. Court is my next step. The owner Jim tried to use back surgery as an excuse, but the job should have been done in April as his son told me it would. Jim strings you along, lies and does nothing to help. He is a con man.


*** In response to the recent respose from the owner of Bedrock. Our home was recently failed AGAIN. The beams in our home were NEVER supported underneath and therefore doesn't pass per our county inspector.. The joist were in the wrong room, so they serve no purpose to the beam. We are having to hire another company to fix the many wrongs Bedrock has done. The latest estimate to fix the errors exceeds what we actually were quoted for the work initially.The beam the owner of Bedrock was referring to in our hall is incorrect, and can verify with photos, that there are no splicing plates in our ceiling. They were removed by Bedrock back in March and  the joists cut out completely by the engineer. The metal splicing plates are sitting next to the pile of trash outside, still sitting in our yard that Bedrock put there in March. The beam I had to pay $2000 in advance for was not used for the metal beam we paid for, but three 2x6 pieces of lumber nailed together. He has lied once again, only because he is covering the fact that he nor his son have come back to check any of the work done. As for the dry wall, it never looks the same while wet. The very next morning, he was called by me, the homeowner and told how uneven and sloppy the work was. He refused to come out and see the work done, with the excuse he has a bad back. He can not comment on a job that he has never laid eyes on, nor has any of his staff. Further more, everytthing he has commented on has been either stretched or the truth avoided. He knew that we had saved every penny we had for over a year to get the work done. This was because my husband is a disabled veteran, and we live pay check to. His son came more than 60 miles away from his place of business to pick up $9000.00 in advance of work, but has taken more than 9months full of excuses to not get anything done. He strings you along and covers for the son who actually came to the house initially,gave us the quote, wrote up what was being done, who explained how it would be done (which was not what was actually done), then ditched us when a refund is requested back in May. How can the owner say anything, since he was never there to actually see, hear or do anything???He is simply covering for his son's mistakes. You can choose to believe me or not, but I'm telling you to BEWARE, check them out with the BBB and look them up on the vacourt sites for various areas in Tidewater and surroundig areas..You will see plenty there. He took advantage of a disabled vet and his family and should be ashamed of himself!

Initially Great! Jason came out and was very honest and knowledgeable. He shared what he would recommend to help with my structural damage / cracks and promptly sent out a report. After I made my decision to secure their services the contact  was lacking. A timeline or update would of put my mind at ease between the time they received the deposit and the actual services started. The work started and each day there was progress. Totally pleased. The final walk through: - Had a sticking door and was shown a trick to correct that by placing a rag in the door jam, the soil placed back in the ground was lumpy and full of brick/stone, brick mortar was not the right color but thought it would just lighten as it dried. A few months later...the mortar is definitely not the right color, there isn't a strap to hold down my downspouts and one of the downspouts fell off. I haven't contacted the company to correct as I will just live with the color and rig my own downspouts. The great news is I feel secure about the foundation work.

unknown

The initial meeting went fine, the man who came out seemed very knowledgeable.  Once they began the work, they finished in a timely manner, although I did notice they hit concrete in one of the locations they were trying to dig.  When I came home after they were done (I had left the final check with my daughter to take care of - mistake), I noticed the 'repairs' to the bricks were extremely sloppy:  completely different color mortar, etc.  There was a lot going on at the moment so I did not contact them right away, and then I procrastinated further since some time had already gone by and this was cosmetic, but when I finally did contact them, I was told their brick person had been fired and they would fix the problem, and he would call back the next day.  He did not call, so I sent pictures a few days later and my husband called a month or two later, but they never contacted us.  Later I found out that they had not submitted the final inspection report to the county by the deadline so things could be properly closed out, but since I did have a copy, I was able to send that in.  By the way, the 'inspection' was based on a review of the 'drive logs.'  Now I have had additional cracks/sticking doors inside and I think there may be a new crack outside (I have not compared yet with my pictures taken earlier to verify it is new.)  I have not yet contacted them about this problem to see if they will respond.

It is 5:00pm now and I still have not heard from him. I would have appreciated someone calling me back, even if they could not make it out for the estimate.

I have an area that is sinking in my living room. I have wood floors in my older home and the wood is shattering/splintering. I called company owner and left a message. He did not return call. I called the next day and left another message, no return call. I called their business office and spoke with owners father who said someone would be out on Thursday. No one came or called. I placed another call to office and left a message with secretary no response. I called and left another message with secretary again no response.
I went online and filled out a form indicating I was interested in getting a quote on some work. I then received a call from owner and he said he would get back to me later that day. That was almost a week ago.I have filed a complaint with the better business bureau as this company has left me thinking they did shoddy work and they have not followed up on their statements saying they would come out to check or call me.

Exceeded expectations at every step! Good cost, great approach and easy to work with. Could not be happier with the job and the results. I had quotes from several outfits before selecting Bedrock, and it's pretty obvious why they are highly rated. Job actually finished ahead of schedule - everyone was great to work with.

They did a very professional job. They did exactly what they said they were going to do. Weather caused delays in getting job done but they were out here in the cold and wet days doing the job.

It went excellent. They did a great job with the work. They were very polite and professional.

They are without a doubt a very trustworthy and reliable rescource to any potential clients and the best rescource in our area for this type of service.

I purchased an Angie's List Big Deal to have Bedrock Foundations provide a consultation on concerns I had about settling of my house.  The deal included a comprehensive assessment of my foundation and leaving two "monitors" (I forgot exactly what the Big Deal called them, but the idea was that I'd be able to tell if things started getting worse.) | |The gentleman showed up at the scheduled date and time, and was very professional.  He did what I thought was a VERY thorough assessment, (stayed about an hour), answered all my questions, and provided a comprehensive verbal assessment of my situation.  He not only assessed my garage, the entire exterior of my home, but looked at both levels of the interior, looking for clues - (such as with my brick fireplace:  He asked when I had painted the bricks and if I had caulked a little section of them, as a means of learning the some of my house's minor settling had occurred before I bought it 10 years ago).  He assured me that although I've had some minor settling, that I didn't need to do anything major to correct it.  As for the two monitors he was supposed to attach and leave with me, he said it didn't have the proper tape that day for the areas he would have put them in place.  I told him it was OK; that he'd satisfied my primary concern. However, he said he would come back to install them, but he never did call me or come back.  (I assume maybe we had a miscommunication on that, but I'm not sure)

he gave an explanation of the cause, and gave a price for it's being fixed.

The service was good. They did everything that they said they were going to do and gave us a really thorough quote. We knew we had some issues and they kind of told us how we can address them. They have a good follow through. They came out and did the initial inspection when they said they would. They e-mailed out a detailed quote and then called and followed-up to make sure we did not have any questions about the quote. They have a good customer service.

Jim and Jason took great care with their assessments, and actually told me I didn't need to fix the issue for which I had originally called them;  They suggested that I create a photo history of the area of concern over time so I could see if/when things changed. 
At my request, they looked at other cracks in our walls, and so inspected the exterior foundation and crawled under the house to inspect the foundations beneath.
When the work actually started, every day they called before coming and came when expected.  The crew was delightful; the team members respected and enjoyed one another -- I could hear them laughing and cooperating as they worked under the house.  They took before and after pictures of the under-the-house work for me, and using the photos they explained all that they had done.  They cleaned up beautifully after the work was done.  There was one oily-hand-prints area that they missed on our clapboard siding when they were preparing to leave.  I mentioned it to Jason a day or so later and said I'd clean it up, but Jason insisted that I leave it for Bedrock Foundation Systems to take care of.  Soon after, I noticed that the clapboard siding was clean as a whistle.

Since buying this home 5 years ago, this was our 3rd attempt to repair a sagging and buckling floor area around a load bearing wall.  This time I researched companies and interviewed several.  We selected Bedrock based on their Angie's List reviews, their repair recommendation and process to repair, the length of time their lead employees have been employed with their company, their understanding of city code and permitting, and their financial payment installment relative to completion of the work.
Each employee of Bedrock was dressed appropriate, polite, respectful of us and our home and respectful of their employer.  This was a hard labor job and their was no complaining or slow work even with adverse weather conditions.
Although we already knew the positive and the negatives of the repair,  Bedrock walked around the home pointing out the stress areas that may be affected to make sure we all were on the same page about what may appear such as cracks, doors opening and closing and a change in the wood flooring.  As such we were prepared when they occurred and all easy fixes for us. 
We still have another area of our home that requires foundation repair and after this repair settles and Bedrock returns to inspect the progress of the work, we will move to the next area with Bedrock as our foundation company.

It took about a week to complete the job. The team at Bedrock did an exceptional job.  Jason and his crew members were knowledgeable and professional.  There was great care taken to ensure that there was no yard damage.  The 6 piers were installed and all of the brickwork on the foundation was repaired.  With the lifetime warranty that Bedrock provides and the quality of the work which was provided I feel secure that the foundation of my home is now solid.  I would highly recommend the services of Bedrock to anyone in need of foundational repair.

Went brilliantly.  Jason went through the house inside and out with what was obviously a well-practiced eye, explaining every detail clearly and concisely.  Turns out there don't appear to be any major foundation problems.  He advised photographing the small crack with a ruler and watching it regularly for any increase in size and increasing the length of drain pipes. They're researching the Dryvit issue which was new to them.  Very happy with the whole process.

unknown

I called Bedrock Foundation systems after seeing a number of existing cracks expand and new ones appear in the walls and ceiling over what seemed like a short period of time.  Also, an interior door would no longer fully close.  I called Jason, who was very reassuring, and he agreed to come out to give me a free evaluation and estimate.  Jason looked the house over very carefully; inside, outside, and in the crawlspace. He took time to explain the settling cracks and showed me that they had been repaired previously, which I could see once he pointed it out. 
There was only one area of structural concern in the master bedroom area, which he said needed another support joist. Jason was clear about what work should be done and what was optional--there was absolutely no sales pressure whatsoever.  
The two workers who arrived on the appointed day were very polite and completed the job in a few hours, checking several times to see if the interior door was able to close.  I am pleased with this company and would use these folks again.

unknown

Work crew was very professional, they chose quality materials.  For two weeks they dug holes set reinforcements.  I left for work and when I returned home, the crew was gone.  They were neat and clean -- picked up debris.  Very, very good job.

Based on my reading of other Angie's List reviews of the various companies in the Hampton Roads area that do foundation and structural repair work, I was pretty sure at the start that I wanted Bedrock Foundations to do this work. I had a similar job done by another company in 1980's on another house, and I knew from that experience that this job would require a company that understood the peculiarities of older (pre-1900) homes. Also, I could see where some repairs had been previously attempted on a number of the joists in my current house, but this work had not been done properly. All of that work had to be removed. I didn't want to take a chance on a similar "fly-by-night" operation.
When I met with Jason to discuss the proposed work, it became clear to me that Bedrock Foundations is one of only a few firms with the expertise to do this type of work correctly. Bedrock Foundation's price was fair (and contained a not-to-exceed provision), the work was fully described in the proposal, and the work was executed as described. Bedrock Foundations obtained all permits required by the city of Norfolk. The crew showed up on time each morning, and performed their work professionally. Jim and Jason came by as necessary to resolve issues and to progress the work. In addition, I statused the work each day and contacted Bedrock Foundations if I had questions or issues. Either Jason or Jim would quickly respond and we were always able to resolve the issue satisfactorily the same day. Although the crew worked industriously, the total task took about two weeks longer than expected. I attribute this to the difficulty of maneuvering 12 foot long beams in a confined space. About a month after the work was completed, some minor drywall cracks appeared where Bedrock Foundations had raised the floors. This was expected and was less than I had anticipated.
I am very pleased with the results, and would gladly recommend Bedrock Foundations to anyone who plans to do this sort of work on their house.