Anderson Flooring Inc

It was very good. They were professional.

Andersons could not do the work but sugested Cecilia's home repair. The job is almost complete. none of the Angies list suggested hires wanted to do the work. Tile work was good and am waiting for Atlantic Glass to call me

Sales and service \was very professional and provided good advice for making choices. Work crew was efficient and also very professional. Will hire again for carpet upstairs.

I used Anderson a few years back to install my hardwood floors, and overall I was extremely happy with the finished product. I didn’t have any regrets, and I came away knowing that if I did have any issues with my floors in the future, they would be my first call. Fast forward two-plus years, and I did have what I considered to be a relatively minor issue. I had a small dishwasher leak in the kitchen over a period of 24 hours, and it warped or caused water damage to eight of the engineered hardwood planks. I called Ryan, the owner, and he sent someone out to look at my floors and give me an estimate. We walked through the process of removing and replacing the old boards, was assured it was simple, and I was provided with a very reasonable estimate. The company even tracked down the identical flooring, despite the fact that it had been discontinued. Once I agreed to the price and the work, things began to fall apart. It was impossible to get anyone on the phone to provide a deposit and schedule the work. I called almost daily and left messages. I sent multiple e-mails. The receptionist was consistent in her response regardless of how many times I called—“Ryan will get back to you within minutes.” He never did. After 10 days of phone calls and e-mails, I called one evening after closing hoping a voicemail message might be more effective. To my surprise someone picked up, apologized for the communication issue, took my deposit and scheduled the repair work to be done for the following Monday, as long as the wood arrived on time. I asked that they call a day or two prior to let me know one way or another about the arrival of the wood. I didn’t want to take a day off work if the repairs weren’t going to happen. They didn’t call. I called and left a message Saturday and texted on Sunday. No response. I rolled the dice, crossed my fingers and took the day off. That morning I did get a call from the man who would be performing the work. He was surprised that I didn’t already have the wood at my home but said he would track it down and arrive between 8:30 and 9 a.m. He called at 9 a.m. to let me know that he had just “found” the wood and would be arriving a few minutes late. He showed up two-plus hours later at 1115. The moment he walked in the door he began telling me he didn’t think he was comfortable making the repairs—wasn’t sure if he could do it. He hadn’t even looked at the floors yet. When he did, he said no he didn’t feel comfortable and called the owner. Ryan made excuses about the mix up—said the guy thought it was locking tongue and groove and not floating. He said the guy who came out to give me the estimate wasn’t available today and told me he’d get a hold of another guy who worked on the original install to see if he could come out and do it. I didn’t hear anything back … for three hours. I called Ryan back, and he immediately went back into excuse mode. Despite his lack of follow-up, he blamed everything and everyone but himself. He offered to reschedule the work “at my convenience,” but I had completely lost confidence in the company, its owner, its communication and its processes. I also couldn’t take another day of work. I went to Home Depot and purchased a couple of tools and spent the rest of the evening removing and replacing the old planks. I watched a few YouTube videos to make sure I felt comfortable making the repairs myself. It took me a couple of hours longer than I expected, but the work was pretty straight forward, and I saved myself some future frustration with Anderson. This is a company that does great work, but from my experience, just about every other facet of managing a company, particularly their customer service, is extremely poor. I can no longer in good conscience recommend this company. Do yourself a favor and look elsewhere.

Everyone at Anderson Flooring was wonderful! We had a really difficult situation in which we had an ongoing roof leak for 7 months. The roofers we hired could not locate the leak and were scheduling out really far which made installing this tile even harder. Anderson Flooring worked with us through the whole thing and produced a beautiful final product. I could not be happier with the tile and the service we received!

Anderson Flooring has expert craftsman employees. First the stair experts came and replaced the stairs. Perfect workmanship. Paper-thin tolerances. Next came the sanding and stain guys. Again, quality work. Next came the floor installer (Brian) and over four days he removed the carpet, prepared the floor, and installed about 800 sq ft of Lauzon red oak hardwood floor, plus trim, in three bedrooms, four closets, two stair landings, and a hallway. The workmanship is impressive. We're very satisfied with the results. Ryan Anderson also arranged to have a final coat of finish on the stairs on a Saturday so we could move in the following Monday.

Great on call back However Price was Extremly TO HIGH COMPARED TO 3 others. Quote $2000.

It was very well done with only a day or two delay to finish the work. The workers were very professional, polite and kept me informed each day of what they were doing. Our floors look terrific!

Very positive experience beginning with a visit to their showroom. Lots of choices and good information to inform our decision on which hardwood flooring to go with. Followed up with a home visit in which they brought several options. Worked well with us to find a date for installation that accommodated our work schedule. Installation crew (Robert) was very professional and courteous. Did a great job on the installation, cleaned as they went, and cleaned up at the end before replacing the furniture. Even carried the extra boxes of materiel upstairs to where we wanted it stored. Would hire this Company again.

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I have used Anderson Flooring twice. That was excellent. Their speed and their proficiency really stood out. That particular service they really came in and hit it hard. They were in and out.

The end product is beautiful, and the process was very professionally explained and executed. Ryan and his crew care deeply about their customer"s satisfaction, and respond quickly to questions and concerns. Their craftsmen are perfectionists, from the carpenter, to the stainers, sanders, and finishers. I would recommend them highly, and would definitely use them again. And how refreshing that they actually arrived when scheduled for the duration of the project...something not always experienced in the contractor business.

They were prompt, polite and cleaned up the vast majority of the dust.

In the beginning I was excited about my home project, but one issue after another made this project a nightmare for me and towards the end I began to lose my patience(which I have plenty of) and trust for this company. There were several issues encountered trying to match the existing wood stain. Brown oil stain was spilled on my light color carpet on the day they did not use a drop cloth.The lady painter did a very messy job of painting the stair risers, and on top of that she dropped her paint brush on the foyer and splattered white paint on my hardwood floor and on the newly stained stair steps. One of the guys cracked one of the door frames 8 inches in lenght when he removed the door from it's frame to allow installation of hardwood floor on the hallway. The company sent people to redo the painting job and repair the cracked door frame, but I was beginning to feel frustrated due to the many uncalled for issues and I couldn't help but wonder if they would ever get this project done right and without anymore mishaps. It took them 6 weeks to finish this project from the time I signed the contract, there were some days when no one showed up for work without prior notice.These were just some of the issues.To be fair, i would like to say that the guys who did the bathroom tiles and the carpenters who rebuilt the stairs were great,and were professionals .Duane was helpful. I have plenty of pictures,unfortunately I cannot download them here. This is in response to Anderson Flooring's comments which I happened to have read just now. I am surprised to say the least, at Anderson Flooring's response to my prior review. Not only did you give me poor service, now you are making up stories. First off, you did not remove the stain/paint spill like you said. My husband and I cleaned and scrubbed the mess up both times without your assistance. You left an oil stain on my carpet and you left for the day without bothering to tell me about it, I discovered it myself. So I scrubbed that mess up after you left, before it got saturated further into the carpet. I was told somebody will come to take care of the paint splash on the hardwood in the foyer but that didn't happen. My door casing was perfect before you damaged it. None of your workers called my attention to the damage they/he caused, again I discovered it myself. You claimed you replaced the door casing with no charge, NO YOU DID NOT, as I still have the original. You glued it together. I wouldn't want it replaced, and it's worth mentioning I did not charge you for the damage. The first time you applied the stain you did not follow proper protocol because you brought in ONE ( and only one) shade of stain, you applied the stain and it was the wrong stain. You had to re sand the stairs the second time, the stain looked so awful that I agreed to pay you an additional $500 charge. Your third application came out very badly, the stain was not uniformly applied. The top steps looked dark, the bottom steps looked much lighter with the stain almost non existent. I'm sure nobody would want their stairs looking like that and the shade was still off. I did not expect you as professionals to have such difficulty finding a stain that will complement, (didn't have to necessarily exact match) the existing stain in the room. I believe that was a valid request for my money. It was only after the last mishap that you gave me 4 or 5 samples of shades which were actually stained on the hardwood to choose from and I thank Marcel for that. I only wished that this project didn't have to be so stressful,it didn't have to be.

If I had known, but they subcontract the work out. If you go to the store, they don't use their own people. That's the only thing I didn't like about it. They subcontract it out. It was alright but very dusty. I give the gentleman that did the work an A.

I had a problem. They weren't able to get all of their parts on time. It took over a month for the install. I don't think it's their fault. I would give them straight A's. I thought the quality work was excellent.

I shopped around for about a month and took estimates from the big box stores and a handful of local flooring companies. Anderson’s estimate was competitive, but it was also the highest one I received. In the end, I chose this local company because of previous reviews, the scope of Ryan and Dwayne’s flooring knowledge, and frankly, the product they offered was just a bit better than the others and was more in line with the style we wanted. I have very few gripes before I get to the good stuff. I had minor issues with Anderson’s processes that could have helped with overall time management of the project. There were probably a few things that could have been done concurrently, and in the beginning it was frustrating to see the crew leaving after three or four hours when more could have been accomplished. In fairness, by the end, they were only one day over estimate. I had a few communication issues at the end. A good-intentioned crew showed up unannounced on a Saturday to try to catch up. Unfortunately, I missed them and couldn’t accommodate. I come home one day to find my only downstairs toilet wasn’t reinstalled yet, but I was staring at a sign that told me not to walk on the steps to the upstairs bathrooms for another 2 ½ hours. Despite it being a line item on my invoice, the team didn’t realize they were going to paint the new risers on the stairs. I had a painter scheduled for the day after the Anderson team was supposed to finish. Because of the delay, it made it difficult to get them back in to make the last-minute tweaks required to finish the job, and I ended up just having the painter complete the risers; Anderson did compensate me for using my own painters. The good. The crew was very professional and polite. While I was home, they answered all my questions. Both Ryan and Dwayne put up with a lot of questions throughout the process and never failed to return a phone call. No matter how frustrated I became, they always remained calm and professional. Finally, I had extremely high expectations for the floors to begin with, and they were greatly exceeded. Wow! I can’t say enough about the quality of the product and the craftsmanship involved in the installation. I can’t imagine getting the same level of satisfaction from any other company. I expect these floors to last a lifetime, and if they don’t, I will quickly call Ryan, Dwayne and the team from Anderson flooring for a solution I know they’ll be able to deliver. I highly encourage you to do your research, get your estimates and find the flooring that’s right for you, but you’ll be doing yourself a disservice if Anderson Flooring is not at least a part of your flooring conversation.

I was very pleased with them. The gentleman that actually came out to measure and write up the contract and showed us the carpeting itself is actually the owner and he was fantastic. The gentleman that came out as the installer his assistant was actually had cut his hand and was injured so he couldn't help on that day. He installed my entire living room and hallway by himself and he was amazing to watch. He did everything so quickly and so perfectly, it was amazing to watch somebody that knows what they're doing you know he made it look easy. The carpet that we actually have has lines to it and I don't think it could be any more straight in my house.

Steve and his team were great. His team worked consistently only taking an hour for lunch (no smoke breaks or personal calls) and even worked late to ensure they didn't leave anything a mess. No changes or adjustents were made without my approval. Steve was very knowledgeable and patient. He addressed all my concerns and only moved forward with the project when I was ready.

Their service was good. The price was comparable to anybody else I had looked at. I did have some issues with follow-up that I wasn't happy with. They were punctual.

Anderson Flooring is a great company to work with. From the very start, they are extremely informative on flooring choices letting you know, as the consumer, the pros and cons for each type of flooring. This information was always relayed in an attempt to educate and not be pushy for a sale. I did my homework checking out other companies and was convinced to hire Anderson Flooring. Ryan, Duane, Brad, Matt, Jesse, Tom and Brian were all professional the entire time they were here and took pride in their part of the job. Thank you Anderson Flooring for upholding a high standard of excellence that is hard to find.

Anderson Flooring was an excellent choice for my project. After a failed attempt with Lowe's and their subcontracted installers (who decided my job was too difficult for them after looking at my subfloor), I called Anderson Flooring to get a consultation. I should have gone to them in the first place; it would have saved me both time and money. When I called Anderson initially, I had a discussion directly with the owner, Ryan, and had an estimate done the next day with a full inspection of my situation. The person who came out, Duane, was incredibly knowledgeable and did a very thorough job running me through what they would do to help me out. They said they could help me out, no problem, and could get the install done the same week. The installers, Brad and Jesse, were incredibly professional, and took their time to fix all the little uneven subfloor issues we had. They also worked through the weekend to get my floor project done and allowed me to get my house back after many delays and frustrations with Lowe's. The finished product is amazing and Brad and Jesse did a masterful job. Their attention to detail and precision was outstanding. I would recommend Anderson Flooring to anyone. I definitely learned my lesson this time to invest my money in businesses, like Anderson Flooring, with a vested interest in the community, rather than the behemoth Lowe's bureaucracy. Thank you so much to Ryan, Duane, Brad and Jesse for helping me out and doing such a great job. Very impressive work and great value. I'm so glad I found them and gave them a call.

Went great, a true professional

This was a wonderful experience from start to finish. Everyone was very professional, and all contacts went smoothly. If I called or emailed, my calls and emails were always returned the same day. The installation was quick, smooth, and very well done. We have an older home which presented some challenges, and I was very impressed with how much thought was put into solving the problems they ran into. I'd like to definitely commend the tile installer Joe for all his hard work with minimizing the transitions from the hardwood to the tile and all the problems that went along with that. He also went above and beyond the call of duty by chasing my cat down the street when he escaped while we were trying to figure out an issue with the front door, and for that I am very grateful! We will eventually be replacing all the flooring in our house, and we will not hesitate to use Anderson Flooring for all our flooring needs.

We were so impressed with the results of our floors. They look absolutely stunning! I never imagined that refinishing the floors could look as good as they do. We only got a section of our house done this time but will use Anderson Floors again when we get the rest of the house done. My biggest concern was the dust that the sanding would create. They did an excellent job covering the openings to the other sections of the house to avoid the dust spreading throughout the house. There was minimal dust in the area that we had refinishing. We will be using them again in the future!