AMERICAN TERMITE & PEST CONTROL

I purchased a home that they were the existing pest control company for and was liking the service. Had them for a year in a half now. Today was an odd turn I never expected. While I would have rated them well, their rude and uncaring attitude was noted and unappreciated. The elder mother and father run the business and the son is the one that comes out. The son is way easier one to deal with and talk to, but this family is stuck in the past and showed today that they don’t care for those they service. The issue would have otherwise been resolved today with the sons willingness to do what was asked, but the owner parents negated what the son was willing to do, and didn’t care that I called to say that was fine for me. Basically, other than telling you a day of the week they come (which isn’t always accurate with weather or when we started with them - things change and that’s ok with me), you don’t know what time of day they come, and that requires you be on high alert and ready to catch them when they do - to point out one area or another specifically. This also requires you would be home or available to do so, and I’m not always able to be. They will argue to high heaven that having a day is all you need and that they care to give. They gave you a specific day, and that is that. They feel it’s the customers responsibility to call them period. All I asked for was a phone call or text letting me know when you would be at my house on the day you service, so I wouldn’t have to call and hunt you down to tell you about one area or another in particular. I don’t always have the time or energy to catch you when you come, and it would be helpful to just have a heads up reminder so I can share a place or two to specifically address. The owners literally told me they refuse to call or text me to let me know when they are coming to my house timeframe wise. They shared that they don’t care if they loose any business bc they have a lot of business and I don’t matter. Save your time, energy, and money, and go with a company that better cares for your home and family. They don’t, and they they made it clear that they are ok with that.

I've had a them forever. They did a good job. Very well, professional did not leave any mess. They are very courteous and I would definitely recommend them.

Overall the quality of work was good, but the professionalism was lacking

Overall, I would give them an A. They are very good. They come when they're supposed to. They go under the house and check to see if there are any problems under there.

The technicians from American have been keeping our house free of insects since we moved in thirty years ago. They have always been prompt, and well mannered. We have had a small flea problem occur now and again, but they will come over free of charge if we see any, in between the scheduled visits. The fleas don't last very long after the treatments.