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ABC Pest Management LLC

Pest Control, Basement Waterproofing, Animal Removal,

About us

ABC Pest Management LLC is a full service, environmentally friendly moisture, pest & termite control company. We offer services for both commercial and residential properties. Our clean air crawl space and yard drainage systems are second to none. Designed for your property, each system is unique. The yard drainage systems channel rain water away from your homes foundation. While our clean air crawl space systems keep your homes crawl space at a relative humidity that deters harmful allergens from living and growing. This in turn promotes healthier breathing for you and your family. Our unique pest control services are designed for your specific situation, based on eliminating the sources that make your property attractive to insects and rodents. We have maintenance contracts for as little or as much as you wish to control. Our termite protection services are also geared to the situations being experienced at your home. Treatment programs with annual warranty's to protect one of your most valuable assets are available. We also offer Nuisance Wildlife Removal Services designed to identify and eliminate the access points for unwanted critters.

Business highlights

65 years of trusted experience
Emergency Services Offered

Services we offer

Clean Air Crawl Spaces, Yard Drainage, Nuisance Wildlife Removal, General Pest Control,Termite Control , Gutter Treatments, Sand Conveyance

Services we don't offer

Sand Delivery Mold Removal Lawn & yard maintenance

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Reviews

4.658 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
12%
3
5%
2
0%
1
5%


Rating CategoryRating out of 5
quality
4.6
value
4.6
professionalism
4.7
responsiveness
4.7
punctuality
4.7
Showing 1-25 of 58 reviews

Michael A.
01/2017
4.0
pest control
  + -1 more
The electrician did not show up on the appointed day. Completion of the job was delayed.
Description of Work: Installed dehumidifier in crawl space under house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Nancy B.
09/2016
5.0
pest control
  + -1 more
Great! They are a fine company. Very "home town" in feel.
Description of Work: Termite inspection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary A.
10/2015
1.0
pest control
  + -1 more
1. Wrote contract with Wayne Bentz on 9/23/2015 for Termite and Fungus treatments. Work scheduled for 9/26/2015 2. Company re-scheduled work due to rain forecast. 3. Rescheduled for 10/3/2015. Company cancelled due to potential rain. It did not rain this day. 4. Rescheduled for 10/10/2015. Company cancelled again due to potential rain. It did not rain this day. 5. Work rescheduled once again for 10/13/2015 at 10:00 a.m. When scheduling was done with company, I stated that I must have a morning appointment and was told crew would arrive at 10:00 a.m. 6. 10/13/2015 at 11:30 a.m. when no one had arrived or even call to state any issues, I called the company. I spoke with the owner Stacey Durfee and told her that I wanted a return of my deposit of $605.80 since no one had shown up to perform the work on the stated day and time. I then received a call from Matt stating that someone had taken the chemicals off his truck and they were waiting for more chemicals to come in. I called Stacey again and said this situation was unacceptable that I had rearranged my schedule too many times and wanted a refund so that I could hire someone who would perform the work on time as promised. Stacey agreed to send me a refund check in the mail. 7. 10/19/2015 I called Stacey to inform her that I still had not received my refund. She informed me that she sends her bills out on the 15th of the month which was not previously mentioned. 8. 10/21/2015 I called Stacey again to let her know that I had not received my check to date. She said it was mailed out on Friday, Oct. 16th. 9. 10/22/2015 I called Stacey again and left a message to inform her still no refund check. I received a call back from one of her employees stating another check would be mailed out.
Description of Work: Wrote a contract and didn't show up to perform the job

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,211.6

Response from ABC Pest Management LLC
Mrs. [Member Name Removed], I have apologized for the weather problems that affected the successful completion of the work necessary to complete your job. As the chemical's used are water based, it would be inappropriate to treat when rainstorms are imminent. Although I understand no rain occurred in your area, the area of Virginia Beach that I live in did experience rain on and off throughout the day. I even attempted to offered you an additional discount to compensate for the time you waited due to inclement weather but Mr. Bentz could not reach you via phone. I mailed a refund check for the deposit on 16 Oct 2015. In light of it not arriving I have re-mailed a refund check and certified the mail with the postal service. I will provide you with the certified mail # to your cell phone number as I stated yesterday.

Spencer T.
07/2015
5.0
pest control
  + -1 more
Great! No problems, no mosquitos.
Description of Work: sprayed for mosquitos.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Response from ABC Pest Management LLC
Thank you for your review [Member's name removed] I am glad the service is working so well for you. Please contact our office if we can help in the future. Best Regards, Stacy Durfee President

Sebastian K.
07/2015
3.0
pest control
  + -1 more
Provider didn't respond until after I canceled the service. They did apologize and offered me a nice deal, but I wasn't able to take advantage of it.
Description of Work: I didn't get a response in time to take advantage of the offer.

Rating CategoryRating out of 5
responsiveness
3.0


Response from ABC Pest Management LLC
{member name removed}, Again, I do apologize for not getting back to you in a timely manner. I simply never got the email message that you were attempting to contact us. I will hold to the offer I made you as compensation if you would like to use it in the future. Best Regards and my sincerest apologies, Stacy A. Durfee President

Karen M.
06/2015
5.0
pest control
  + -1 more
They came back multiple times, even during off hours to help us deal with the mess and horror. Were very responsive to our calls to deal with the issue.
Description of Work: Treated for termite swarming

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Response from ABC Pest Management LLC
Thank you for the review Mrs. [Member name removed]. We will strive to continue to meet or exceed your expectations. Thank you for choosing ABC Pest Management Stacy Durfee President

Gregory P.
06/2015
5.0
pest control
  + -1 more
They were extremely polite and informative when I set up the initial appointment and were able to get someone out here very quickly to treat our house. The technician was on right on time and got the job done very quickly. I was happy with the service!
Description of Work: Treated the house for spiders, ants, etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Response from ABC Pest Management LLC
Hi [Member's name removed] Thank you so much for your kind review. We appreciate hearing when our service doesn't meet your expectations but love hearing when everything works the way it was planned. Please don't hesitate to contact us again if you have service needs. Best Regards, Stacy A. Durfee President

Keith K.
12/2014
5.0
pest control
  + -1 more
ABC sprayed my yard on two dates, approximately 30 days apart, this summer. It rained heavily after one of the treatments and when I contacted ABC they agreed to re-spray my yard at no cost. The treatments were effective and worth the price charged.
Description of Work: ABC provided two mosquito treatments for $95.00

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Response from ABC Pest Management LLC
Thank you for the review [member name removed]. I'm glad to hear our service was effective. Call us again any time for additional service! Best Regards, Stacy A. Durfee President

Melinda H.
10/2014
5.0
pest control
  + -1 more
It went great. It goes great every single year. Have had them for many years.
Description of Work: Termite and varmint inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from ABC Pest Management LLC
[Member name removed], Thank you for your review. We strive to provide excellent customer service and your feedback helps us in that respect. Best Regards, Stacy A. Durfee President

Bonnie M.
10/2014
5.0
pest control
  + -1 more
They have done excellent work. I do not have a single complaint. They have always been courteous.
Description of Work: I have them out on an annual basis to check for termites or damage. This is my fourth year using their service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from ABC Pest Management LLC
[removed member name], Thank you for your review. Feedback from our clients is the only way we have to improve our service. We appreciate your help towards that end. Best Regards, Stacy A. Durfee President

Karen D.
10/2014
4.0
pest control
  + -1 more
The service was fine and done through our Realtor. Nothing negative came up.
Description of Work: We were buying a house and they provided a termite inspection.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from ABC Pest Management LLC
[Member name removed], Thank you for your review. Good luck in your new home. If we can assist you with your pest or termite control needs, please don't hesitate to call the office. Best Regards, Stacy A. Durfee President

michael S.
10/2014
4.0
animal removal, pest control
  + 0 more
We have been using them for twelve years. They do a good job.
Description of Work: We have had a rodent problem around our property; they set out bait and come to check it every two weeks. They have also helped us remove squirrels from the attic and do an annual termite check.

Rating CategoryRating out of 5
quality
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Response from ABC Pest Management LLC
[removed members name,] Thank you for your review. We strive to provide excellent customer service, if we are not living up to your expectations at any time, please contact me directly at the office. Best Regards, Stacy A. Durfee President

FRANK G.
10/2014
5.0
pest control
  + -1 more
They always the night before to let us know they are coming out. We like their service overall.
Description of Work: They spray the perimeter of the house on a quarterly basis. They have also come out on our request to treat for an ant problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from ABC Pest Management LLC
[Removed member's name], Thank you for your review. I am glad to know that we are meeting your service expectations. If you ever need, please contact me directly at the office. Best Regards, Stacy A. Durfee President

Thomas M.
10/2014
5.0
pest control
  + -1 more
I have been using their service for over twenty years. They are tentative with the appointments, if they are running late they always call to let me know. I have been very happy with them and satisfied with their work.
Description of Work: They re-bait my rat traps every other month. Every ten years they spray underneath my house for termites which was done this past July. They also check for termites on a yearly basis.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Response from ABC Pest Management LLC
Mr. [member name removed], Thank you for the review. We appreciate your business. Please let me know if there is anything else we can do to satisfy your pest control needs. Best Regards, Stacy A. Durfee President

Elizabeth T.
10/2014
5.0
pest control
  + -1 more
They are a good company. I have used them for six years and have been very pleased. I have not seen any rats or other pests since using them. I am also very happy with their quarterly prices.
Description of Work: We have rat traps that they re-bait on a monthly basis because we live on water as well as regular pest control services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from ABC Pest Management LLC
[member name removed], Thank you for your review. I am glad we have been able to provide you with excellent service. Please contact me at the office should the need ever arise. Best Regards, Stacy A. Durfee President

Katherine K.
10/2014
3.0
irrigation systems
  + -1 more
Their service seemed to go ok. We are still working with the initial technician to resolve the issue because it was not resolved by ABC Pest Management.
Description of Work: They were doing drainage and irrigation work for me.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Response from ABC Pest Management LLC
[member name removed], I am sorry that the initial service was not satisfactory. We could have done something to rectify the situation had we known it existed but until just now I was unaware there had been an issue. If you would like to give me a call at the office I would be happy to set an appointment to evaluate the situation. Best Regards, Stacy A. Durfee President

Anita D.
06/2014
3.0
pest control
  + -1 more
I had birds that were stuck in my kitchen vent. I called to ask for a quote. I was told it could be approx $250 or more depending on job. I thought that price was too steep. I found an another excellent company, Animal Crackers, that did the job for me for only $125.00.
Description of Work: Nothing

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

$260

Response from ABC Pest Management LLC
[member name removed], Please call me at the office to discuss this situation. I think there might be some confusion because at this time we are not even handling bird calls. We do not have a service technician adequately trained to provide this type of service. I would like the opportunity to discuss the situation with you if you would give me a call. Thanks you in advance, Stacy A. Durfee

Noah D.
03/2014
5.0
pest control
  + -1 more
They're very responsive and flexible. They had a little bit of scheduling conflict so I called them and they were able to send somebody out almost immediately. They're helpful and informative as far as what they're doing and what services they offer so it helps you understand what you're getting for your money
Description of Work: I've used ABC Pest Management Services for white termite treatment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$390

Response from ABC Pest Management LLC
[member name removed], Thank you for your review. We strive to provide quality service. You review helps keep us on track. Sincerely, Stacy A. Durfee

Thomas W.
03/2014
5.0
pest control
  + -1 more
Went great. He was on time and did a great inspection.
Description of Work: Refi Inspection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Response from ABC Pest Management LLC
Mr. [removed member name], As much as I would like to accept the A rating from you, I have looked through our records and cannot see where we have ever been to your home in Hampton. I am sure the company that performed the work would love the rating. If you have paperwork that indicates our company name please call me at the office. Best regards, Stacy A. Durfee President

Ludwig S.
09/2013
5.0
pest control
  + -1 more
They do outstanding work. If anyone was ever dissatisfied they would come back out right away. They are a great company.
Description of Work: They have done the pest control for me rental properties for over 10 years.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from ABC Pest Management LLC
Thank you for the review Mr. (member name removed), we will continue to strive to provide the best customer service experience we can. Please let me know if you have any suggestions for improvement, we love hearing from our customers! Best Regards, Stacy A. Durfee Vice President

ronn C.
05/2013
5.0
pest control
  + -1 more
ABC stands behind its product. I've had ABC under contract for 12 years but never had a termite issue until this month. Significant termite damage was found in a wall. ABC came out, determined the damage was termite related, got their contractors out to the house and had the damage repaired. The contractors returned my wall to a better than original condition-the wall contained a custom picture window that was custom framed and the framing was damaged. They not only pulled the entire window out-they built a custom frame that was better than the original framing. Termite damage happens in this area-ABC is a stand up company. Damage repair costs were handled by ABC-its the reason I have a warranty.
Description of Work: Repaired termite damage

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Response from ABC Pest Management LLC
(Member name removed), Thank you for the glowing review. We appreciate your business and will always strive to provide excellent customer service.

Bonnie G.
04/2013
5.0
basement waterproofing
  + -1 more
They were good to work with. They worked hard and did a good job, but they also encouraged me to do things that were not necessary.
Description of Work: Years ago, they waterproofed our basement.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from ABC Pest Management LLC
[member name removed], I have looked through our entire customer database, searching for your name. If the service you are speaking of was done at the home you are currently living in it was likely not our company as we are located in the Hampton Roads (Norfolk, Portsmouth, Chesapeake, VA Beach & Williamsburg) area. If you would like to discuss the service, please call me at the office. Thank you Stacy Durfee Vice President

Harold L.
04/2013
5.0
pest control
  + -1 more
They’ve always been good with providing good service! They do what they’re supposed to do.
Description of Work: They’ve done a termite inspection and have done my quarterly pest control treatments.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from ABC Pest Management LLC
[member name removed], Thank you for your continued patronage and your feedback. The feedback helps us provide the best customer service experience for our clients that we can. Best Regards, Stacy Durfee Vice President

LESLIE L.
04/2013
5.0
basement waterproofing
  + -1 more
I had moisture in my crawlspace, and they’ve been taking care of that moisture. They installed a dehumidifier underneath the home.
Description of Work: I had moisture in my crawlspace, and they’ve been taking care of that moisture. They installed a dehumidifier underneath the home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from ABC Pest Management LLC
[member name removed], I am pleased the system is working as well as expected. Best Regards, Stacy Durfee Vice President

Shirley H.
04/2013
5.0
pest control
  + -1 more
Everything’s been great! They’ve been courteous, on time, and friendly. Their prices are reasonable, too.
Description of Work: They provide a semi-annual pest control service. We’ve also had some issues with rodents that they’ve been able to take care of.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from ABC Pest Management LLC
[member name removed], Thank you for your continued patronage. We love hearing we are doing it right from our long time customers. Your feedback helps us improve our customer service experience. If we can do anything to make your experience more pleasant, please call me at the office. Best Regards, Stacy Durfee Vice President
    • 1(current)
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Contact information

117 S First Colonial Rd, Virginia Beach, VA 23454


Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 12:00 PM

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Pest Control,
Basement Waterproofing,
Animal Removal,
Home inspection,
Lawn Irrigation,
Water & Smoke Damage

FAQ

ABC Pest Management LLC is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 12:00 PM

ABC Pest Management LLC accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, ABC Pest Management LLC offers free project estimates.
Yes, ABC Pest Management LLC offers eco-friendly accreditations.
No, ABC Pest Management LLC does not offer a senior discount.
Yes, ABC Pest Management LLC offers emergency services.
Yes, ABC Pest Management LLC offers warranties.
ABC Pest Management LLC offers the following services: Clean Air Crawl Spaces, Yard Drainage, Nuisance Wildlife Removal, General Pest Control,Termite Control , Gutter Treatments, Sand Conveyance
Sand Delivery Mold Removal Lawn & yard maintenance

Contact information

117 S First Colonial Rd, Virginia Beach, VA 23454


Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 12:00 PM