W C Butler Heating & Air

Called and immediately got to a dispatcher that scheduled me for first available appointment two days out. Tech arrived on time and quickly diagnosed failed capacitor. He went the extra mile to call the manufacturer to find the part was under warranty which saved me 50% on part. I asked if I should proactively replace capacitor on other unit and he said no, there is no way to predict when they will go out. That meant to me they are not into pushing unnecessary repairs, which is great. Good overall experience.

The tech (Jessie) did a great job. He was on time and completed the job at the time he said he would. He would very polite and professional. If I needed this type service in the future I will request Jessie and Butler to do the work.

Great! Responded quickly to info request. Excellent service with initial inspection, equipment recommendation, quote, questions, and cost negotiation.

John and Chuck were on time and worked in a very hot attic. Got old system out and new system installed in 1/2 day. Very professional and made sure all was working to my satisfaction before leaving.

I received excellent customer service during my service call about an old leaking air intake unit. The manager, Chet, whom I spoke to and made the appointment with, was very sweet and quick to get someone over to fix the issue. The man who came to do the service call was sweet, professional, and took the time to show me what was wrong and teach me how to unclog the pipe and prevent it from happening again in the future (which will save me money)! I will definitely be using W.C. Butler for any heating/air needs I may have in the future.

A very small gas leak developed around the valve shaft on my gas fireplace. I called Butler to fix what I considered a very minor problem. They arrived on time and were professional in using booties, etc. We quickly detected that there was small leak past the valve packing and that the packing nut simply needed to be tightened to fix it. They said that they were not the gas experts and didn't have the tools to fix it on this visit. I pushed them to fix it anyway, using my own tools. I did some of the work and this was fixed on the first visit. I got the impression that Butler would have billed me for a 2nd visit if I had not completed this simple job for them. I'll give them the benefit of doubt but I don't appreciate being gouged for simple repair jobs.

On 5-17-16 WC Butler replaced the blower motor (approx. $600 for the motor) in my air handler, I contacted them serval times after that about the motor being the wrong one, It moved too much air for my size unit and also shook the floor anytime it was on like crazy. It moved so much air that it would create such a negative air pressure that it sucked in the smoke smell from my neighbors chimneys. They never responded. On 12-30-17 the motor finally died from being the wrong size for the house as well as it was it turned out to be a generic universal replacement (US Motors) unit that was not made well, this motor they charged me $600 for costs about $85. I had WC come back for emergency after hours when it went out, they did not have one to replace it. They said for $500 they could get me the same motor again, I asked about the warranty on the one they put in (it was only 1.5 years) the technician actually told me I would have to contact the manufacture for that motor they installed. Anyway, I did not do business with WC Butler again. I paid their $100 service fee and went with another company who not only did it for much much less, but also installed a genuine Goodman part that comes with a 3yr warranty rather than a knock off part. WC Butler may have gotten more money out of me in the short term but in the long term, they have not. They do not stand behind their work, they are not honest, and are a rip off. I will never do business with WC Butler again, and at some point, I will need my HVAC unit replaced, and I can say it will not be with WC Butler – it will be with an honest company.

Could not have been better in every way. Professional, courteous, punctual, neat, clean, The equipment installation looks like a 'sculpture' (in the attic). Outdoor heat pump installed on a new mount and ground leveled by the installer. They even credited the price for a new pan (attic) that the installer said our old one was very good and did not need to be replaced. Butler did all the warranty registration and mailed the documents to us. 10/10/10 parts, labor, pump.

They have been the ones involved when we built the house. They installed the system and we've used them ever since for the maintenance.

Friendly, prompt, courteous and nice to kids and dogs. Fixed the issue in about 45 minutes. Technicians were Matt and Chris.

Great! Very courteous and respectful.

Technician returned call and quoted reasonable prices to repair or replace outside unit/condenser coil for malfunctioning heat pump. Tech was courteous, helpful and professional.

They were punctual and the system has worked great since they were here.

They had actually gave an estimate, and they were under the estimate. Instead of charging what they could have charged, they charged at the better price. They actually worked at the end. The guy came a couple days ago, and what they thought they thought they would be able to. They said they would be there at 7:30, and they were there at 7:20. They were great. I thought that they did a really great job. They were neat, they were courteous, they cleaned up after themselves. They did a great job. Two workers that was extremely nice and knowledgeable.

They were unable to repair existing furnace after a week of calls. So I ordered a new furnace. The young men were proud of how quickly it was installed and It failed within one week. It was then re-installed by two competent mature men. It is running OK now but the area was left looking messy and the installation appeared sloppy.. Would I hire again? Maybe yes; maybe no. Technician Chris would be the only plus among the people I dealt with. Good man.

Excellent. The technician (Chris?) was prompt, thorough, polite and gracious.

It went great! The technician's were prompt and courteous. We had our Spring and Fall Maintenance done as a package (Great deal by the way) and our heat pump did not seem to be working quite right. The technician thought at first that our unit went out. Generally, most companies wouldn't even bother to further look in to the problem, they would just tell you that you need a new unit and screw you on the money. Not this guy, he did a great job and found a simple problem that only costs us a little bit of extra money to fix. I will always call WC Butler for my heat and air now. Very happy new customer!

Technician came out the same day. Capacitor had gone out. He had one on his truck and replaced it. He was very professional and explained exactly what had happened and what he was doing. I would highly recommend.

John was terrific. He is very knowledgeable in his area of expertise. He did all of the work in a timely and professional manner. I highly recommend this company and will use them for any future work that I may require.

The individual who took our call was professional and arraigned for a tech to come out and trouble shoot the system on a Saturday morning. The tech was courteous and very knowledgeable. He located the problem, went out and picked up the part and installed it within a few hours. We are very satisfied with the repair. Being a new homeowner who was not familiar with how a heat pump worked the tech took the time to explain it. He even checked the wiring of the thermostats.

Tech did a great job explaining the problem with the heat pump. I would use them again.

Jimmy came out and reviewed the airflow in each room. Some rooms were cooler than others. He suggested several things to do. He had some new duct work made and came back a week later and installed them. The rooms are much more consistent now for even cooling.

Service man was prompt and efficient. Gas logs work great! Will definitely call this company again for other work.

On Thanksgiving day in 2013 I called for service since there was no heat at all. Mr. Butler himself picked up the phone and was able to have someone come out that day to fix it. So when there was a problem this year, I called Butler again. They could not come until the next day so I went with someone else. The other company said major work need to be done -- burned out board, etc., etc. and would cost $1100 and that we should replace it for $3000-$4000. The heat ended up coming back on all by itself so it was just a diagnostic call. Since their estimate was $1100, I asked Butler to do a comparison. Turns out there weren't major problems after all. Might be a small, flakey part that will eventually go bad, but nothing near the previous estimate. The board was not burned out -- they took it out and showed us. And told us how to turn it back on if it tripped again. So now I have service contract with Butler.

Furnace stopped work the day before Thanksgiving. Service person was here within 2 hours. Determine I needed a new furnace. Was able to schedule a Saturday appointment. Service people arrived a 7:30 AM and were finished by noon. They did a great job and everything looks great. Good to have heat again. I will definitely use them again for all my heating and cooling needs. The 5% Angie's coupon saved me over one hundred dollars.