Powers Custom Fencing LLC

We'd had a section of fence (square post picket with top and bottom rails) knocked off line by a fallen tree limb, and generally needed some pickets replaces and the double gate hardware replaced. He did a good job on everything except the off-kilter section of fence, which he inexplicably nailed into place in it's displaced location. All he needed to do to straighten it was lift the horizontal top rail and nail it back into place, then repeat with the bottom rail. I eventually had it fixed by the painters I hired to repaint the fence. But for that oddity, he was very good to work with, and came back the next day to replace the gate hardware since it required larger hardware than he had brought with him the first day.

It went well. Tim was courteous, professional and capable. He did a great job and I'll use him again.

Tim built a beautiful cedar fence and gate and skillfully preserved a mural that was painted on the old fence. Also applied a clear coat to preserve the color of the cedar. The quality of his work is superb. A true craftsman plus an exceptionally nice person. After seeing the quality of his work, our next door neighbors hired him to build a deck.

Excellent - job was done on time and the gates are very sturdy.

Powers Fencing was very responsive - returned my call promptly and provided a quote by that weekend. They started within a few days and finished on time. Tim is very passionate when it comes to fences - that is clear. He takes a lot of pride in his work and ensured everything was perfect. Tim consulted with us regularly on the details of the fence as he worked to make sure the final construction would be exactly how we wanted it. I can honestly say we have the nicest fence in the neighborhood -- not only attractive, but provides a lot more security than our old fence.

We would like our money back.

They actually were in the neighborhood so completed the work within days of me purchasing the deal. My husband and I were pleased with the work. We'd definitely use them again or refer them to neighbors.

Completed all of the agreed upon work. Happy with the price and quality of the work performed.

service provider did not do the job we still have not received the refund from Angies List personnel nor did they find us another support service provider to do the job for the same amount of money

Horrible!! I purchased the Big Deal in March, 2013. It is now the end of June and have not heard from them. I got several emails stating that I was on the list and they would do the inspection/general service the next week. It never happened. I called and was told they were working a job and would call back. They never did. I called again and the message said that anyone who purchased the Big Deal, please use email. I emailed them several times as my fence needs at least one post replaced and is leaning badly. I expressed this in the several emails that I sent them. I have NEVER gotten any type of response back...nor have I gotten a refund for my $125! Apparently this company is too small to handle all the calls they got for the Big Deal. I would never use them due to this unprofessional attitude. I still have a leaning fence in need of repair and am no closer to getting it fixed then I was in March. Beware!

The fence was fixed and he went out of his way to improve on some issues that i had with the fence every since it was put up by the builders. He was very punctual and did a fantastic job of communicating everything he was going to do to fix the fence fully.

This was a great deal for my fence, that needs a lot of attention. I thought that I would get the Big Deal and make some improvements to the fence. I understand that a Big Deal can overwhelm a provider some times, but they should make a better effort to communicate with customers. My spouse called, left a message, and received a call back that she was unable to take (voicemail). I called and the same thing happened to me, several days apart. I called back eight minutes after the missed call and got his voicemail. I sent an email on 03/21/2013 and received no reply. I re-sent the same email on 04/30/2013 and received no reply. Very disappointed with the communication of this provider. The provider should prepare for the calls and emails that come with the Big Deal. I don't know how their work is, but their communication needs improvement.

Service provider was prompt, efficient, performed good work, and communicated well.

Owner never called me and did not come back to do the work. Was not able to contact the owner. Made repeated calls and none were returned. Finally gave up and asked for a refund from Angie's List which was granted

From start to finish it went very well. I felt the estimate was very fair, the work was done on time, in spite of frozen ground and poor weather conditions. Tim has an eye for detail and prides himself on quality work. He was easy to contact, promptly returned calls and stuck to the terms of his written proposal. I am already discussing my next project with Powers Fence.

We got the Angie's Big Deal for wooden fence maintenance. It was very difficult in just scheduling a time for him to come out. Once we did agree on a date, he called last minute saying he was not available. After again trying to reschedule and pushing for a final date on when the service would be accomplished, when he did finally come out there were many excuses, mostly personal. He did finally repair our wooden gate's fences and once he did get to work, he did a fairly good job. It was the hassle and we found unprofessional scheduling to keep having to call him again and again to even get him to show up that makes us not want to use him again in the future.

decision. Still no response. I may have sent a 3d email too with no response. Eventually I went with another company. I think perhaps Tim is too busy to take on "smaller" projects like my own (he expressed surprise when he came to take measurements that it was just a partial fence of 60' that needed rebuilding, and thought it was more---maybe that explains his lack of interest from that point on). But I would have appreciated an estimate, or at least a response to my emails.

The project went well overall. Tim kept me posted to his progress and schedule, and kept me involved or included with various design elements and decisions along the way. I would definitely hire him again.

Tim is a super personable guy, very easy to talk to, and supremely good at his job. He's been in business I believe since the late 90's and he knows fencing better than anyone. He comes with great references and a very solid portfolio of completed jobs done to perfection. If you need a quality fence, Tim is honestly the right person to call. He is fair and honest and trustworthy. All these characteristics go a long way when you put your trust in someone to help you out. I signed a contract for the above mentioned work on 3/26. The scope of work was projected to take 2-3 days, give or take due to weather. The job was completed on 4/15, and I am a very happy customer. One thing worth mentioning is that Tim for whatever reason, underbid my job and underestimated the length of time and materials necessary to complete the scope of work. He readily admitted that he is a super busy guy and at times does not bid a job correctly. What makes Tim special though is that he did not come back to me (his customer) and ask for more money. He stuck to the contract we agreed upon and worked diligently until he finished the job. My job ended up being an overwhelming undertaking and pushed his schedule way back for other customers as a result. Most likely, Tim lost money on my job. But Tim has a strong work ethic and stuck with it until completion. I give Tim and Powers Custom Fencing a solid "A" rating. The only reason I gave him a "B" in responsiveness and a "C" in punctuality was due to the fact that he juggles jobs for so many customers, especially when he offers Angie's List Big Deals, that he oftentimes cannot manage the timing of the work load as projected in the contract and sometimes he can be delayed in getting back to you. He is a very busy guy, but that is the kind of guy you want to hire because that speaks volumes for how many customers put their trust in his company. And speaking from personal experience, my fence looks so fabulous now that there are no words to describe my satisfaction, and Tim's work has extended the life of my fence for many more years. He has truly earned an "A" rating with his remarkable work. I strongly recommend Powers Custom Fencing. Tim, Jose, Julio and Tim's various friends/helpers were a pleasure to meet and very skilled and conscientious. Thank you so much for sticking with my job Tim and for doing a better job than I could have even imagined. I really appreciate it!!

Very professional and willing to go the "extra mile"

This gentleman was so patient and gracious with us. He has attention to detail. He includes me in the process asking me what I envisioned and what I wanted.

* Tuesday 3/19 - Initial contact was made when I sent my info along with a picture to Tim to look at it and see if it was an easy repair job. He wrote right back and said he'd take a look that night. Wednesday 3/20 - The next day I hadn't heard back so I followed up. * Thursday 3/21 - I got a note that it wasn't difficult and we corresponded throughout the day and determined that The Big Deal was the way to go so I put in my order. Got a Thank You from Tim and said I'd show up on the list and the next week I'd be done. Since my initial deadline was 3/10 from my HOA (I had other contractors give me the run-around before I ended up with Tim after signing up for Angie's List to find a reputable contractor), this was good news! * Thursday 3/28 - I asked if we were on the schedule - a week had passed and nothing had been completed. * Friday 3/29 I sent a follow up as I hadn't heard back. Got an email from Tim that he had been busy (I can understand since a deal like this can send a lot of work!) and would call that night. * Monday 4/1 - No calls, so Monday morning I sent a note with my number to make sure he had it. I called him around 1pm and we chat a bit -- he had been meaning to call but hadn't yet. His guys had been to the house and said I had broken posts that needed to be replaced so it wasn't part of The Big Deal. I had no broken posts that I knew of so I asked that it just be fixed per our previous discussions. That night I emailed that I had verified the posts weren't broken (it's a town house community so maybe the wrong posts were looked at) and to please go ahead with the schedule. I got a rather lengthy note back, explaining their experience, what fences they built, etc., which I knew and believed, and that they would definitely take care of it. * Friday 4/5 - Got home from work and still nothing, so I sent another request for an update Monday 4/8 - No response, so I tried calling and the voicemail said email was the best way, so I sent an email in the morning. By lunch I hadn't heard back, so I called another fence company that I had turned down 2-1/2 weeks prior when I thought Powers was going to do it, and he was already in the area, showed up within an hour and fixed in less time than that, for the same amount as The Big Deal. I don't begrudge them for not being able to do the work within The Big Deal like we had discussed was possible at the beginning - but I think The Big Deal may be more to keep track of for a small business going into what is probably the peak time of year for this kind of work. I have a fence to be built at my new house - I'll probably still consider Powers as I think they can do a great job based on the reviews here. This just wasn't a good fit.

He called to say original plans were not possible and gave alternate dates as possibilities, and did the work on the weekends, which was fine for me. He did a tremendous amount of difficult, physically intensive work repairing my fences in a few places, and gave a detailed and accurate estimate for materials and work necessary to build two new gates. Overall everything was very professional, and efficient. A good job done with thorough attentiveness, quickly.

I have no complaint about the price or the quality of the actual work he completed. Two boards were not installed. And he left a big mess--a lot of dirt on my steps and chunks of concrete in my flower beds. However I paid him in full with his promise that he would return the next day to clean up and install the boards. I ended up doing the clean-up work myself when he did not reappear. He did not come then and over two weeks later he still has not come, even though he says the boards will only take him ten minutes to install. He has a long list of excuses and endless explanations for not coming. The last promised day was Monday of this week--it is now Friday, the weather has been perfect, and I'd heard nothing from him. He has not responded to numerous e-mail messages. I trusted him and paid him in full for the work, even though it was unfinished. He promised me and naively I took him at his word.

Fantastic ! He arrived at the scheduled time and went to work. We negotiated the installation of the new fence posts and I went to work. He completed the fence repairs listed in the deal, repaired all 3 gates, and new fence posts. I would definately use this contractor again.