Heidelberg Fountains & Ponds

Same-Day Service Saved the Day! Thank goodness for Bjorn Neumann, owner of Heidelberg Fountains and Ponds! The Rotational Ball Output part, a very key part, on my Aquascape pond pump broke the day after I had cleaned it. As such, the pump could no longer send water to the pond filter. I was worried about the impact on my numerous koi before the weekend. I contacted Bjorn this morning and asked if he could work me into his schedule today. He squeezed in this urgent repair and provided same-day service. More importantly, he was familiar with the pump, a good one, and knew the weakness of this particular connection. So, he provided a superior, more durable, replacement part that will allow me easy access to the pond pump for future cleaning. He also checked my waterfall pump’s connection and functioning while he was here. Great service, as always! I will hire him again for pond cleaning and/or repairs. Previous Review (3/6/2019) I highly recommend Heidelberg Fountains and Ponds owned by Bjorn Neumann who worked at Merrifield for 15 years before starting his own small business. I have been using his services for three years after trying many others. Bjorn offers reasonable rates and outstanding customer service. He just finished my pond’s spring cleaning and took good care of my koi and goldfish during the whole process. Most importantly, I always learn something new from him whether it is about my fish, the pond filter, tips on pond care or better aerators. He can be reached by text or phone at (703) 350-6237.

Bjorn Neumann has serviced my koi pond two years in a row. I have used other companies in the area, and he is by far the best! In addition to doing the cleaning, he reworked the water pump positions and piping to improve water circulation and make the pumps easier to access and clean. The parts that he used are much stronger than what I had. Bjorn recommended some pond care products that were new to me. I really like the barley pellets over certain chemicals or mini barley bales. I have learned new things from him on each visit. Other companies do not want to teach you how to care for your pond better. I highly recommend him based on his expertise, quality workmanship and his reasonable prices.

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