Extremely good service. Responsive and fairly priced.
Description of Work: garage door repair
Rating Category
Rating out of 5
Yes, I recommend this pro
Derrick T.
01/2021
5.0
garage doors
+ -1 more
My garage door opener stopped working. I called on Thursday to schedule an appointment and quickly had one for Friday morning. I am a first time garage owner - Clint came and quickly diagnosed the problem and fixed it. He was extremely knowledgeable and friendly. In about 30 minutes, my garage door opener was fixed, I learned more than I ever knew about my equipment and what to expect going forward, and we even looked at my remote openers and talked about different batteries to use. Very satisfied with the service and will be calling Eastern Door Service for all things garage door-related from now on.
Description of Work: Needed to troubleshoot garage door opener malfunction.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
Norman R.
06/2020
5.0
garage doors, doors
+ 0 more
Highly recommended. A technician (Clint) was able to come to the house within a few hours of our call. Handled our work quickly, provided safety information, discussed various products on the market for us to consider when the time comes to replace equipment. Made sure we understood what to do should door system fail. Highly-experienced and pleasant technician. Costs were reasonable. This is the sort of customer engagement every company should aspire to achieve. We will certainly use them for any future garage door work and encourage you to do the same.
Description of Work: Service check, new remotes
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$223
Response from EASTERN DOOR SERVICE
Thank you sir we appreciate your business I’ve passed your review on to Clint Thank you
Allyssa C.
01/2019
5.0
garage doors
+ -1 more
I called the company 2 hours ago based on 2 neighbors recommendations. Fit me in same day. They just left and the door has been fixed. The pulley needed to be replaced. They didn't try to up-sell me to a new unit despite my opener being prehistoric. The gentleman came, diagnosed the problem; explained it to me; got to work; fixed and left. What more can you ask for?
Description of Work: Garage Door Serviced
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Jim M.
12/2018
5.0
garage doors
+ -1 more
They arrived promptly, diagnosed the issue and fixed it quickly. Also tightened up unrelated bolts and oiled various locations before he left.
Description of Work: Garage door opener did not lift the door.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$257
Response from EASTERN DOOR SERVICE
thank you
Chuck B.
11/2018
5.0
garage doors
+ -1 more
Overall outstanding experience. We needed to replace our original wood & masonite garage door that was 25+ years old, and a maintenance burden due to moisture intrusion and rot. We selected a new Clopay insulated steel door. The owner Joe provided a highly competitive bid in a very timely manner. Our installer Enoch was highly professional, on time and extremely competent in removing the old door & installing the new door. He made all of the connections to our existing electric opener and successfully tested the new door for safe and reliable operation.
Description of Work: Garage Door Replacement
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,076
Response from EASTERN DOOR SERVICE
thank you
Steve D.
11/2018
5.0
garage doors
+ -1 more
We called Eastern Door Services and they dispatched a technician to our house the same day. The technician provided a recommendation on the best replacement spring which we accepted. He ordered the new spring and returned the next business day to perform the required work. The technician was very professional and personable. We originally purchased the garage door from Eastern Door Services and that was also a great experience.
Description of Work: The spring on our double garage door broke and required replacement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Response from EASTERN DOOR SERVICE
thank you
Jay R.
03/2018
5.0
garage doors
+ -1 more
We had a great experience with Eastern Door in Vienna. The first company (Precision Door) just quoted a new high end opener. Eastern came out and said it was just the logic board and, for $300 less than a new opener, replaced it along with the switch and the technician even helped me with programming the Home link on the car.
Description of Work: Replaced logic board on garage door opener
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$205
Theodore K.
02/2018
5.0
garage doors
+ -1 more
Eastern was outstanding. Easy to make an appointment. Showed up right on time. Clint, the technician, was friendly, highly informative, and completed the work very efficiently. Highly recommend them.
Description of Work: Replaced garage door opener.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Dee R.
12/2017
4.0
garage doors
+ -1 more
It went well. I had one minor issue which they followed up on and addressed immediately.
Description of Work: Replacement garage door
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Adam S.
09/2017
5.0
garage doors
+ -1 more
Awesome. We've used Eastern Door before (for almost 15 years) and they ALWAYS get it done fast and perfect. Great service, great work. Will never ever use anyone else.
Description of Work: Our opener unit died and we needed it replaced FAST.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Chris B.
08/2017
5.0
garage doors
+ -1 more
The technician from Eastern Door arrived promptly and was professional, courteous, and he had expert knowledge with regard to our door installation. We were really impressed with his focus on customer service and the technician spent extra time reviewing the condition of our existing garage door openers and needed service. The price was very fair and we would most definitely call Eastern Door again for our Garage Door service needs.
Description of Work: Garage door replacement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,150
Gary H.
06/2017
5.0
garage doors
+ -1 more
Best possible. Firm responded quickly; installer was prompt, highly competent; easy and pleasant to talk to and work with and an all-around nice guy. Performed additional services as part of the service call: lubrication, door and track alignment, etc.
Description of Work: Replace trim, bottom seal on wooden garage door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$210
Jeffrey S.
06/2017
5.0
garage doors
+ -1 more
Great job -- professional, responsive, and high-quality service.
Description of Work: Replace garage door tension springs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
michael G.
05/2017
5.0
garage doors
+ -1 more
Quick and smooth. Very quick response and got me on the schedule right. Vey good technicians. Would definitely recommend this company.
Description of Work: Replaced two garage doors
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sandra O.
05/2017
5.0
garage doors
+ -1 more
Great. Technician was super friendly and knowledgeable. Even cleaned my garage door rollers
Description of Work: Garage door opener replacement
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$550
Jeff P.
04/2017
5.0
garage doors
+ -1 more
Our garage door cable had snapped and the spring was yanked from the support. We called Eastern in the morning to schedule an appointment. They were able to send a service repair representative within 2 hours with no surcharge for immediate repair. The technician re-stabilized the spring, replaced the snapped cable and the other cable which showed signs of fraying. In addition he replaced both pully assemblies and lubricated the track and the door wheels. The door works better than it has in years. And the price was very reasonable.
Description of Work: Repair Genie garage door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Raul T.
11/2016
5.0
garage doors
+ -1 more
The technician arrived right on time, completed the service in less than an hour.
Description of Work: Excellent service, very quick and professional response. Eastern Door installed our garage door thirteen years ago. The weather seal finally needed replacement. I called and Joe looked up the make and model of the door to make sure he had the correct part. We scheduled the repair for the next day, the technician arrived right on time and replaced the part, servicing the door as well. I highly recommend Eastern Door Services--locally owned and operated--for your garage door needs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kathryn B.
03/2016
5.0
garage doors
+ -1 more
Very responsive and professional, to the point, efficient. Second time we've used them, will use again.
Description of Work: replaced springs and brackets
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$390
Jay V.
11/2015
5.0
garage doors
+ -1 more
I called and Eastern came out for service the same day. The repair was completed within an hour. Everything works perfectly, and the price was extremely reasonable. Enoch also gave us some good advice on what to look for as the doors age. Excellent service.
Description of Work: Replaced broken springs and resorted a jerk in the door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$261
Phillip G.
09/2015
5.0
doors, garage doors
+ 0 more
Thursday morning, went to open garage door and found out one of the torsion springs was broken. (The door opener can't lift the door with a broken spring, and you notice how much force the spring applies when you have to open the door yourself without the spring)! Found nearby A-rated Eastern Door on Angie's List. Sent message to Eastern Door via their website to get a quote for price/timeline to repair. Got call back in less than two hours...went to my voicemail while I was in a meeting. Their message gave me a quote and a few schedule options for them to come out the next morning. Sounded good, so I left voicemail back later in the day to arrange for appointment the next morning. Eastern showed up as scheduled, replaced the springs (you really need to replace both), lubricated the door, and re-set the door travel. Billed as quoted. Punctual, courteous, efficient, and delivered as stated. Can't ask for more.
Description of Work: Replaced two torsion springs for two-car garage door. Lubricated door parts. Adjusted door travel.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$259
Daniel B.
08/2015
5.0
garage doors
+ -1 more
After calling Joe (at Eastern) and a short phone consult, he determined the problem w/ my garage door was a broken spring....and he was absolutely correct. Enik was sent out, who was very professional and extremely knowledgeable!! Having a double garage door, he highly recommended that I replace both springs, even though one was broken. A great call and an industry standard. The springs were replaced quickly and he did a quick garage door tune-up (tightening door hinges and the roller track). He noticed the rollers were aging Steel ones and recommended replacing them w/ Nylon ones. Again a great call...Very quiet and rollers only took an additional 12-minutes. Overall....a great experience, scheduled within 1-day and at a fair/competitive price !!
Description of Work: Replaced both garage door springs and door rollers
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$259
Michael B.
03/2015
5.0
garage doors
+ -1 more
I received estimates from four (4) companies for repair of a stripped main gear assembly and replacement of (what I perceived as) a weak & insufficient garage door torsion spring. Eastern Door Service and I discussed the project online through Angie's List. The owner (?) presented several options (with prices). Eastern Door Service was not the cheapest of the four bids, but they were the most responsive and responsible bidder and their stated cost was the second lowest and only a little more than the lowest. I awarded them the job and set up an appointment for the next day. Clint showed up at the very beginning of the time window for the appointment. We discussed the job: scope of work, confirmed the cost, estimated time of completion, and some technical details. In addition to repair of the motor, I had been repaired to replace the garage door torsion spring. Upon inspection, Clint told me that while the spring was a little weak, he did not believe that it had contributed to the stripping of the main gear assembly, which was much more likely due to age (material weakening due to age and environmental factors) and suggested that I did not really need to replace the spring (a $245 savings on the expected cost). Clint also lubed the moving parts of the door itself, even though that was outside the scope of work, and explained how I easily could do that myself as preventative maintenance. Overall, Clint was very informative, worked efficiently. He could easily have simply done the original work requested but was very professional and saved me $245! I definitely recommend Eastern Door Service. As an additional note, labor is warranted for 30 days and parts for one (1) year.
Description of Work: Repaired Liftmaster garage door opener, chain drive main gear assembly
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$203
Mark F.
02/2015
5.0
doors, garage doors
+ 0 more
The job went quickly and on schedule. The installer was professional and cleaned everything up when complete. They had done a similar job for a neighbor, who was also pleased.
Description of Work: Replaced a 35-year old wood garage door and opener with a new metal door and new model opener. The sales person was helpful in making choices and the price was better than other proposals we received.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Kathleen T.
01/2015
5.0
doors, garage doors
+ 0 more
excellent service, personable technician who explained everything in detail
Description of Work: replaced door mechanism for one door tuned up door mechanism for other door replaced touch pad and remote control for new mechanism
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*Contact business to see additional licenses.
Service Categories
Garage Doors,
Doors,
Asphalt Driveways,
Roofing
FAQ
EASTERN DOOR SERVICE is currently rated 4.8 overall out of 5.
Sunday: 6:00 AM - 2:00 PM
Monday: 6:30 AM - 5:00 PM
Tuesday: 6:30 AM - 5:00 PM
Wednesday: 6:30 AM - 5:00 PM
Thursday: 6:30 AM - 5:00 PM
Friday: 6:30 AM - 5:00 PM
Saturday: 6:00 AM - 2:00 PM
EASTERN DOOR SERVICE accepts the following forms of payment: Check,MasterCard,Visa
No, EASTERN DOOR SERVICE does not offer free project estimates.
Yes, EASTERN DOOR SERVICE offers eco-friendly accreditations.
No, EASTERN DOOR SERVICE does not offer a senior discount.
Yes, EASTERN DOOR SERVICE offers emergency services.
Yes, EASTERN DOOR SERVICE offers warranties.
EASTERN DOOR SERVICE offers the following services: we repair garage doors & openers all makes and models install new garage doors and openers 25 years in business