DR Restore

Disaster response failed to give an estimate after it's inspectors came out....After reading the good reviews on Angie's list, I contacted Disaster Response regarding a smaller job for water damage to a ceiling from a whole in my roof. I called on a weekend and was called promptly Monday morning. The representative arranged for a ceiling evaluator to come out the next morning, and roofer the next day. I received a follow-up call after the morning ceiling evaluation and was told they were very busy but would have an estimate for me the following Tuesday -- a week later. By next Tuesday, no call, so when I called asking for the estimate, the rep said they'd get it later that day. They followed up the following day (Wednesday) to say the roofer never inspected the roof and they would look into it quickly. Since then (now 2 weeks later), I never received a follow-up call on what happened to the roofer, an estimate, or explanation. Not sure what happened but bottom line, Disaster Response was prompt with coming out to inspect, but failed to even follow-up with an estimate. Very disappointing.

see above It's hard to give them a grade because half of the work was done superbly and the other part was not performed so well.

Excellent service, excellent response. Used tools to measure moisture levels and look for any other areas that might be affected by the backup. Owner called me back personally and helped me find a good plumber to clear the blockage. He was empathetic and professional, because I definitely felt he understood how difficult it is to go through something like this.

If you are in trouble, don't bother calling Disaster Response Inc. This company advertises response with in 90 minutes. It is over 48 hours later and they still have not responded. We had a flood at 2 AM, I called around 3AM the same day, then again around 8 AM. Water damage must be dealt with immediately, they still have not responded. If you are in trouble, don't bother calling Disaster Response Inc.

Our home sustained major structural damage during a wind/storm event mid October 2011. Our first phone call was to 911, second to our insurance company CHUBB, who recommended Disaster Response, Inc. With two large oak trees crushing a significant part of our roof line and attic, water was pouring into our home from several openings. Tom Mitchell of Disaster Response, Inc dispatched a representative immediately to assess the situation. Adam from Disaster Response quickly helped my husband secure the furnishings in the family room to mitigate the water damage and we vacated our home for the night. Daylight brought Tom Mitchell and the tree experts and by nightfall the trees were off the roof and the next day Disaster Response secured plywood and tarps to our roof, removed the damaged drywall from the affected ceilings and fans and a generator were installed to start the drying process. We were so pleased with the quickness of Tom Mitchell's response to our problem and with his knowledge and professionalism.. Because of the scope of the damage to the middle of our one level ranch home, we took the opportunity to do a major remodel as well as repair. Tom Mitchell and his team were very patient as we worked with both our insurance assessor and our architectural design firm. Tom Mitchell has a top notch team which included Tina from the main office, John Levan from the engineering department and our "super" general contractor , David Loos, who was very "hands on" and supervised a large group of subcontractors. Dave anticipated and responded to all sorts of situations and we felt our home was in very capable hands. Six months and one week after our disaster we were back into our newly remodeled home. Final details were quickly finished several weeks later but we were home! Disaster Response did an outstanding job in making our dream plans a reality

I liked Tom from Disaster Response and believe that he is very knowledgeable. However, despite an address on Lombard St and a local phone number, they are really located in Chantilly Virginia. If you are comfortable with a long distance contractor, then I certainly think that Tom and Disaster Response might be worth checking out.

There was a sewer backup that flooded part of my basement that required some work to clean up after the backup was fixed, so I decided to find some professionals to make sure no corners were cut after I got rid of the initial mess and extracted the carpets. Within 2 hours of calling on Saturday morning, there was a technician at my house to evaluate the situation. He was very knowledgable and explained exactly what needed to be done with respect to the type of flooding. He had the tools with him to detect how far the moisture had gone in the carpet pad even if the surface was dry and if there was any moisture in the drywall. Unfortunately, he wasn't able to provide me with an official estimate to get the work done because there wasn't anyone at the office that could run the numbers until Monday morning. He could have started working immediately, but I would have had to sign a blank work order with no range of pricing at all. After he left, I decided this is the type of situation that I couldn't wait a couple days to handle, so I ended up going another route. The company did contact me Monday morning, as promised, to follow up and provide an official estimate, but I had already gotten much of it completed by then. Although I didn't get the work done by the company, I would still recommend their services. I trusted the technician that came to my house could get the job done well, they were very responsive and able to get someone out to my house quickly, and they followed up exactly when they said they would. The only reason I didn't use them was their estimate procedure falls apart a bit for weekend emergency work since they don't have someone in the office that can provide them on the weekend. Overall, still a good experience, and I appreciated the amount of knowledge the person had that came to my home.

The locksmith was pleasant and performed the task in no time.

Everything went very smoothly. All work was completed -- and phone calls were returned -- promptly.

They came, they evaluated, they died it up. Game over. Great work.

The damage was discovered at 9:00 p.m. We called two companies. Disaster Response called back within ten minutes (the other firm did not call until the next morning). Tom, the owner, said that a technician would arrive between 10:00 and 11:00 p.m. He requested that we move as much out of the affected area as we could easily do. At 10:30, the technician called to say he was on his way. He arrived just before 11:00 p.m., determined the extent of the damage, provided an estimate, moved furniture, pulled up a portion of the carpeting, and installed fans. He explained exactly what the process is, including that fans would be in place for at least three days (if all was not dry after three days, the fans and a dehumidifier would remain in place for longer, at no extra charge), and said he would return at 9:00 or 9:30 the following morning. At 10:00 a.m. the next day, I called because he had not arrived. The woman who answered the phone checked and said he had been delayed and would be arriving momentarily, which he did. He brought a helper, a water extractor, a dehumidifier, and more fans. They worked for several hours. When he did not return when he said he would on the third day, I again called the office, which told me there was an emergency. He did come to check either later that day or the fourth day, saying that the office was to have contacted me to notify me. The fans and dehumidifier remained for several more days (including a weekend). The technician returned on the following Monday to remove the equipment and to clean and disinfect the carpet. It looks good as new. The work was excellent. The technician, Adam Spencer, was courteous, well-spoken, professional, and diligent. There is no evidence of water damage whatsoever. My only criticism is an apparent lack of communication between Adam and the office and the office and me. No one contacted me to say that he would be delayed, as he was on two occasions, although each time Adam claimed that the office was supposed to have called me. This was not a big problem for me because I work out of my home. If I had to go to an office or other workplace each day, I would have been badly inconvenienced, at a minimum. The issue of punctuality is less that the technician did not arrive promptly than that no one notified me--each time I called the office. He also also told me that the estimate would be typed and emailed. I received no emails until I called, after the work had been completed, to request the invoice. The amount I paid was decreased by an Angie's List discount. Moreover, there was no extra charge for either the additional time or an extra fan (a total of six).

Disaster Response was very quick to come by the house and do an evaluation. It took them a little while longer to complete the work than we expected. But, I think they had a very busy schedule. The contaminated areas of the house had to be quarantined longer than we expected which delayed the rebuilding work. Overall they did a good job.

My tentants notified me that the carpet in the basement was wet and it was beginning to smell. I search around for companies to help remediate the situation. I found that some weren't using the technology available (for instance using moisture detection technology to determine if drywall is wet rather than puncturing drywall with pins to determine)..had one even tell me that those tools are too expensive and no one uses them! Disaster Response Inc. was very responsive and uses the technology that I was looking for. They pulled out wet carpet and pad, treated with anti-microbial and left fans, de-humidifiers and air scrubbers in space for 3 days. They were very punctual and easy to work with. I live out of state and was very impressed with how they communicated with me every step of the way. I was also pleasantly surprised by the cost. I would definitely recommend!

Timely on the initial review and consultation. Completely took care of the problem which was widespread across the entire basement. Returned for a follow up treatment per their protocol. Provided advise on how to avoid mold issues in the future. Very professional!

I called because we have noticed water damage but have not identified the source. I was informed that they do not really identify source, they repair the water damage after the source has been resolved. However, he agreed to come out the next day between 11 and 2. My husband had already taken the day off to work on another project in the house, so he and two other adults (plus my two children) were in the house all day long, never leaving. No one showed up. No one called the house, my cell, or my office. The following week, when I still hadn't received a call explaining the failure to appear, I called to find out what happened. I was told that he went to the house and no one was there. Since there were a host of people in the house the entire day, that's obviously not true. Either it's a lie, or he went to the wrong house. Either way, I asked why he didn't call when he got there and found no one home, to find out whether he was at the wrong house or why there was no one there. The woman who answered the phone told me she didn't know why he didn't call, that is the normal procedure. She offered to set up another time for him to come out, but I wasn't interested in taking a day off work to sit around and wait for someone who would not show up, especially since this is somewhat outside their area of expertise. She apologized, but I didn't feel like I got any kind of reasonable explanation for what happened, and the owner, who was the one who was actually supposed to show and didn't, still has never called to give any explanation or apology. I appreciate that he was doing me a favor in offering to come out and see if he could identify the source of the water, but the fact that he never showed and never called demonstrates a lack of reliability, responsibility, and customer service. As a result, I would not recommend this company.

This company did all we needed and more. They called on their way to confirm their arrival, they allowed us to keep the dryer fan since the leak was persistent and we needed to do additional work before the cleaning could be completed and they were prompt and easy to work with. Hopefully we won't need their services again, but if we do, I would not hesitate to work with this company again. They were amazing!

After hurricane and during 3 day tropical storm, I had water running down my living room wall above the mantel. each day they showed up on time, explained what they were doing and answered my questions . They will leave the fans and plastic barriers up for a few more days. This is stage 1 Someone will come out to give me an estimate on rebuiliding, painting, etc. Yes, I will use this company to complete everything. So far, I've found them to b e reliable and professional.

The work was performed well. The "B" grade in responsiveness had to do with the length of time to get the estimate, then to have the workers arrived to perform the work, and finally the fans and negative air treater were left for a whole week (and I had to call to ask when they would be taken away - but they did not increase the rental charge from the three days originally agreed to). I think that because the third day fell on a weekend (in late October, when we had rain and the first snow), they decided to not come pick up the equipment. Quality: "A". The basement was left pretty clean, and the negative air and disinfectant removed all unpleasant smells that were associated with whatever mold was developing under the laminate flooring. Punctuality: "A". They came at the time they said they would, even a little early, on the days they were doing the work. Price: "B". While it seemed high to me, my insurance company said it was within the normal range. Professionalism: "A". The estimator had provided an excellent analysis of what was needed, with each item broken into its subcomponents, which was valuable as I had to submit it to my insurer. The workmen provided a zippered door-seal so the basement air purification would work, but also so we could get into the basement to get access to (for example) Halloween supplies while the air treatment was ongoing. I hope I never have another need for their services, but I would use them again if it happens (and they are available - I understand they were pretty busy after Hurricane Irene and Tropical Storm Lee.) The only thing I was surprised at was that they did not attempt to re-contact me to offer to fix the drywall, carpet and flooring - they did good work removing and cleaning, but missed the opportunity to offer to fix it - so I cannot comment at all on their quality of repair work.

They were very responsive,and arrived within 4 hours after my initial call. I had an estimate within 30 minutes and then two workers worked for 8 hours to remove all the wetl, moldy stuff. They then applied an anit-microbial agent. The house smelled so much better almost instantly! I would definitely recommend them to clean up water-damage. I had hoped I could also hire them to restore the basement -- another service they provide. But, the next week, the area was hit with an earthquake, a week after that a hurricane, and a week later, remnants of another hurricane that left flooding rain. So, they got booked. I probably waited too long before looking for someone else to restore the basement for me, but they kept telling me they would get me an estimate "this week." Four weeks after the initial work, the owner came out to examne the damage and take measurements for the esitmate to do all the repair work. He said I'd have an estimate the next day. Three weeks later, i still don't have an estimate. So, definitely use them for the initial water damage and mold removal, but I'd recommend looking elsewhere for someone to repair the room once the water and mold have been removed.

never returned my voice mails to both VA & DC phone numbers.

I was quite pleased with them. Their estimate was pretty accurate, they were very responsive to my initial phone call, and their pricing was competitive.

After returning home to a flooded basement on a Wednesday evening, my wife called Disaster Response Inc to get an estimate for flood damage recovery. Given the amount of flooding in the VA/DC/MD area and the very young age of the business, I presume that Disaster Response has never seen call volume of this sort before. Therefore, I am completely understanding that they can not honor the listed 90 minute arrival time due to the unprecedented (in their history) amount of flooding. We were never called by the dispatcher on that Wednesday night. So, on Thursday morning, I stayed home from work and put in another call. I was told that they would alert the dispatcher again. Note that, at this point, I was never told that it would take longer than 90 minutes. I would certainly be understanding if that was the case, but was never told. I called back again, 90 minutes later, and was now told that it could take longer than normal to have a representative out at my house. At this point, it had been over 12 hours. Presumably they should have known they were overbooked well before this and let me know so I didn't waste vacation time staying home for someone who wouldn't show up. I didn't get that call until Thursday afternoon. Still no idea when they could make it out, but they would call me later that day when they had scheduled a time. At this point I started to seriously wonder at the professionalism of the company, but still wanted to give them the benefit of the doubt given the amount of flooding in the area. So Thursday comes to a close, and still no call. On Friday I call yet again and am told that not only do they have no idea when they can come out, but don't even know when they'll know. Needless to say, it has been nearly two weeks since the original call and I have never received a call back from them. Certainly there is some slack to be had given the (presumed) amount of call volume they received, but I still expect some basic level of consideration and professionalism that was obviously lacking. I can not give a recommendation for Disaster Response Inc given their poor response.

Great! They sent one man who did it all in an efficient and timely manner

I spent around $1000 on that work. They were punctual and were incredibly responsive. The work started off during business hours and then moved into after hours. Even though it was a horrible thing to have water in the basement, they did a great job with pulling the molding around the drywall and making sure that the water had not gotten to the drywall and carpet driers. When they noticed that the carpet driers were not doing their job, they replaced it with units that were incredibly functional and did a stellar job in drying the carpet in the basement. If it was not for their professionalism, quickness to respond and the equipment that they had, we would have had to replace some carpet in the basement. But because of their actions, we did not have to.

We waited a couple of days for the fans because the room flooded after a big rain, but they were responsive and came when they said they'd be here. We had a great experience with them and would trust them if we had another problem with flooding.