We have had a great experience with this family run company. They worked hard to match the color we wanted when re-grouting the kitchen tile, coming over numerous times to show up different colors. They worked with us to pick out a basement carpet color and were very professional in getting the whole basement done in one day. I currently use them to clean my carpets and they are punctual and efficient. The only issue I have ever had is that once or twice I have had to follow up with them to see if my grout color was in or to get carpet cleaning instructions, but they always respond quickly once I call. I would highly recommend this company.
Description of Work: Custom Carpet replaced my basement carpeting, cleaned my oriental rug and cleaned and straightened my other carpeting. They also re-did the grouting in the kitchen tile.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$750
ALAN M.
02/2012
5.0
carpet installation
+ -1 more
The store never seemed busy but the several salesmen I dealt with all tried to be helpful and responded quickly to phone calls. The installers seemed professional and volunteered to move furniture back into the room they had worked on. The ordered carpet hasn't come in yet so we'll see about that. Their prices aren't so great but the service is very good. I'd at least look there again.
Description of Work: I dealt with the Rockville store. I picked a remnant for one room and ordered carpet for another. There was a problem with the order at the mill but everyone tried to be helpful.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Carol D.
06/2011
4.0
carpet installation
+ -1 more
They were great. They gave me a discount, which was nice. They were on time and got the job done just as they said they would. I was very happy with the results. I think I spent about $7000 on the job. I will use them again in the future.
Description of Work: I got carpets installed by Custom Carpet Shops, a week ago. I also bought the carpets from them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Mary S.
11/2010
5.0
carpet installation
+ -1 more
My experience with them went fine. They were very efficient, very clean and very fast. I would recommend them.
Description of Work: Custom Carpet Shops did a small repair job a couple of months ago.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Jeff P.
02/2008
5.0
carpet installation
+ -1 more
Mr. Salta worked with us over many months and did not pressure us at all. He personally came out to measure the space. He and his employees were professional, and punctual. I would highly recommend this company. Of note: We hired custom carpet after getting estimates from the major chains including the one with "next day installation". "Custom carpet" is big enough to handle most jobs but small enough to know us as customers personally by name.
Description of Work: We had the carpet in the basement replaced. The job required removal of old carpet and pad, new pad and tack strips, a waterfall stair case installation and 3 thresholds.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
LAWRENCE B.
10/2006
5.0
carpet installation
+ -1 more
Appointment for installation was made for Monday between 1 and 5PM. Jose-Luis, the installer, phoned me at 4:40PM to explain that he was running late. Called me again at 5:30 to tell me that he was en route. He was pleasant and polite(even to our dogs)and did a very professional job. Cleaned up all the scraps afterward and left us the remainder of the carpet for future(possible)repairs.
Description of Work: Went to them to replace carpeting on stairway to match carpet they installed in my house over 25 years ago. Original carpet was no longer available, but they spent almost an hour with me in the store to try to find the best possible match. I also got an estimate from another store, figure was more than twice as high!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$216
Contact information
386 Maple Ave. E. Vienna VA. 22180, Vienna, VA 22180
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Service Categories
Carpet Sales and Installation
FAQ
Custom Carpet & Floors is currently rated 4.8 overall out of 5.
Monday: 10:00 AM - 5:00 PM
Tuesday: 10:00 AM - 5:00 PM
Wednesday: 10:00 AM - 5:00 PM
Thursday: 10:00 AM - 5:00 PM
Friday: 10:00 AM - 5:00 PM
Saturday: 10:00 AM - 5:00 PM
Custom Carpet & Floors accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa