Booze Plumbing

Price for replacing a sump/effluent pump was beyond excessive. Job was completed in less than an hour, total cost was not broken down between parts and labor, and no estimate of cost to complete was provided at any time. Total cost was extremely high, and when this was challenged, the company management's response was totally unsatisfactory.

I had another company hired to replace a garbage disposal. The tech removed the old unit and only then realized that he could not connect the pipes to the new unit. So he admitted defeat and told me to call a plumber - leaving us with an unusable kitchen sink! Luckily, Booze was able to quickly arrive, professionally connect the new disposal, and get us our sink back. As is typical of our experience with this company, the tech was professional, courteous, and fast!

Plumbers showed up as scheduled. They listened to my concerns, explained what they were going to do to fix the items and the approximate costs. All repairs were done in a timely manner and I've had no recurring issues. Very pleased and excellent service!

I called Booze Plumbing at 8:30 on a Friday morning with an emergency repair and they were at my house by 10:30. The repairman, Miguel, diagnosed the problems quickly and replaced and repaired the toilet within 45 minutes. Everything was done quickly and the toilet works perfectly now. I would call them again for repairs.

Able to come out to house the day after initial call, which was good. Snaked and flushed drain. Then told us we would also need a new faucet, as the under sink hose was leaking. We had no leaks under the sink before the work was done. I called Booze that night, left a message on weekend answering machine, asking for a manager to call me back. A week later, I have heard nothing. Seems like a very expensive snake and flush, and now we have a leak we never had before. Not impressed with quality of work, or with lack of customer service in follow-up to a concern.

I worked with Booze to repair a leak that caused an HVAC fan motor to break -- water was leaking from a deep part of the house, onto my fan motor, causing the fan motor to malfunction. The transaction went well...no problems. And Booze was able to come out to my rental unit on a moments notice. Maybe I got lucky! They worked with my tenant to adapt to the tenants schedule and were courteous and professional the whole time.

The plumber arrived on time, diagnosed the problem, replaced the appropriate parts, and tested to ensure that the faucet was indeed fixed. My only real issue was that I thought it was somewhat expensive especially as since he was fixing the same problem for my next door neighbor. However, in all fairness, I did not have an appointment with the company (my neighbor sent him over to me) he used the parts I needed when he fixed my neighbor's problem and then had to go back to his shop to restock. Bottom Line: Excellent work and responsiveness, albeit a bit expensive.

Technician did a fine job in completing the work. Took him less than 15 minutes. The issue that I have and why I put a D on price was they charged me $250. I did call in the manager to discuss the reality of the value of work performed ($155/hr plus supplies). I get the $155 and would spend the $25 for a foot of pipe and some connectors. But I find 250 to be overboard for work performed. I called in the manager refused to budge 'It just is what it is. we have to pay for the roof over our building'. I don't understand that. Isn't that were the $155/hr goes? Again, The work was fine but be aware of the high costs. I will not use them again.

Appreciated his experience & he arrived earlier than expected.

Installation was professionally done with explanation of all additional work necessary. JR is a master.

Professional installation - went well without problems.

JR did his usual perfect job right on time.

Perfectly satisfied. Scheduled as quickly as possible; on time arrival, following a courtesy call to let me know the plumber was on his way; polite and solution well explained. Works inspected and good quality, done within 90 minutes. I have listed NA for price because I have no idea how the total cost compares to others, but for me it was worth it and seemed like a reasonable cost.

Having done this work myself, I can verify that they did expert work and plan to hire them again soon.

The service was excellent. They were able to get out right away to perform the estimate, and the person carefully checked all of our old fittings and the new ones to make sure that the estimate was precise. Then they returned just a few days later to perform the work, and it came right in perfectly at the estimate. The person was quick and clean, and very nice to everyone (even the kids who probably slowed him down a bit). And as a bonus, he noticed a water pressure issue in one of the areas and took care of that for us as well, all within the estimated price. We have used Booze before, and we will again because we are always glad we did.

Booze Plumbing was excellent all around! I called on a Sunday morning, and the receptionist, Val, was incredibly kind and helpful! She told me she could have Rob out there between 12 and 4 that same day (again, on a Sunday!). She then called back to give me an update on how he was coming along! Rob showed up before 4 (so yes, actually on time - again, on a same-day appointment on a Sunday!!) and was helpful, friendly and professional all the way. He got the job done, double and triple-checked his work, and cleaned up perfectly. I would use them again in a heartbeat, and in fact, I have some work coming up soon, so they'll be my first call!

Wow, It went great! Mike from Booze Plumbing was fabulous courteous and kind. He did a great job with absolutely zero mess. He was quick communicative and on time. Price was great too.

Mike, our service provider, provided excellent service. He arrived on-time, explained what he needed to do, completed the work promptly and expertly. We couldn't be more pleased.

I called Booze Plumbing on 3.23.16 hoping to get a same day appointment. Was told we will try to fit you in if not it will be tomorrow between 8-11. Knowing this is likely how most plumbers/service providers operate(with the hopes of getting in that day you will take the AM opening the next morning) I agreed. Next day 10am. No call to confirm on 3.24, I got concerned. I called to confirm that we were still targeting by 11. Lady on the phone says its looking like 12-1pm. I said ok, but I was told when I agreed to the appointment between 8-11. She says it shows you 3rd on the board. I explain that I understand that but the agreement was between 8-11, if and when it was known that the plumber wasn't going to hit that window then I should have perhaps been given a heads up. She says I don't make the schedule. I ask could I speak to the individual who does. She puts whom I am later told is the owner on the phone. I explain that I agreed to an 8-11am appointment today on the off chance I could get some assistance yesterday. He said the plumber is on his 2nd call now he could still get there by 11, but I don't know. I said, ok but the woman said 1. He responds with and it could be 11:15, but I don't know. Would 11:15 be the end of the world? I explain that my point is that when you tell someone 8-11 hoping for the off chance they could help you that day its kind key to hit that agreed upon next day window and if you aren't the approach should not be oh well, what are you going to do, knowing full well that canceling will set you back another 24-48 in order to start over with another plumber. It's dishonest and taking advantage of your customer. He actually says do you want to argue or keep the appointment?(threat #1) I said I'm not arguing, I'm saying its dishonest... He actually hangs up. This guy hangs up leaving me unsure if I am actually going still have an appointment for pointing out his poor business practice. I call back. He picks up, I attempt to start over and point out that I am at his mercy to get this handled today, but hanging up isn't exactly professional. He says do you want me to take you off the f'ing board?(threat #2). At this point I am now between a rock and a hard place. This guys attitude and canceling my appointment thus disappointing my wife. I yield but call my wife to see if I can post my experience on angies list, and to see who the owner is. I call back to see if that is who I spoke with on the phone and I am informed by the lady that I did indeed speak with the owner. I said really, it was the owner with the go ahead an cancel attitude, cursed and threaten to take me off the board? She says yes. I cancel. I don't normally take the time to write reviews but since apparently Booze is doing so well business wise that owner can behave this way I felt anyone attempting to do business Booze should know. So if you book an appointment do not expect Booze to respect it. If you intend to call them on it, expect to have your time wasted by either canceling the appointment yourself or have the owner to verbally abuse you and leave you at square one with getting your problem resolved.

The entire experience was very good. After our water heater failed, I contacted Matt Pelino at the Booze store and asked for a quotation to replace the heater. After researching the A. O. Smith website, I had my sights set on a heat pump hybrid 80 gallon heater because of the large operating cost savings over the years. For an average family, the savings could be $300 + per year. In addition, the only large tank heaters (>60 gal) could be had only with these hybrid heaters. Because I have a very large whirlpool hot tub in the master bath, anything smaller than 80 gallons would not satisfy my needs. I was a bit overwhelmed by the estimate Matt provided, but felt that I had no other choice. Matt was very accommodating about the install date because we had no hot water. On the appointed day, JR called to say that they would arrive about 8:15 am, which they did. A crew of three people came because of the size of the job, and the weight of the hybrid heater. The job took about 5 hours to complete. JR and his associate Mike were very professional and knowledgeable. The installation was done quite properly, and I was very pleased with their work. The old heater was removed after completion. I would highly recommend Booze Plumbing for any water heater replacement.

The technician sent to do the work was very professional and did an excellent job. The problem arose when Booze attempted to bill me $176 for the work. During my call for the appointment, I specifically noted that I had the receipt for the original work-installation of a water heater-and expected the correction to be done free of charge since the installation was originally done incorrectly. After arriving, the first thing the technician did was take and send a photo of my receipt to his boss. After the vent line was fixed, I was handed a bill for $176, which I refused to pay. The technician called his boss who told me that 10 years had past since the installation and anything could have happened to the vent. I responded that nothing had happened, that we were not talking about a faucet leak. In addition, I noted that the new water heater was slight taller than the old one and the vent line was not adjusted to account for the change. Unfortunately, at the time, I was unaware that such vent lines must slope up or I would have said something at the time of installation. I also noted that the furnace vent line sloped up and there was no evidence that the flue had dropped or the floor had sunk or the water heater had risen on its own. He then asked if I bought the water heater from Booze. I said no, I bought it elsewhere. He repeated that I had to pay for the service. I again refused. He then yelled that he would eat the cost of the repair and that I should never call Booze again and hung up. I have gladly accepted his terms. (Note, the professionalism rating above is based on the reaction of the technician's boss. The technician's professionalism was excellent and much appreciated.)

The appointment was scheduled with ease. The plumber, Randy was right on time and very personable. A great guy to work with. He had all the material to do the job on his truck and in about an hour he was done. I can't say enough about how great this was. Just a side note: My repair was in a crawl space so this was a nasty dirty job that they took on with absolutely zero complaints.

The plumber who did the work was very good explained what he was going to do and gave me some options.

Plumber was on time and professional. He gave some great information how to solve common plumbing problems. He also was honest with an item that didn't really need to be repaired on that time. We had a issue with our shower trickling out water when the diverter wasn't engaged. He changed the tub spout and checked the water pressure (which was fine). A solution was never found. In general, the plumber was knowledgeble, but I am a little concerned that a fix was never found given that I paid for the service. There must be a solution and I will probably get a second opinion from another plumber.

The Booze technician was very capable, professional and friendly. I felt very confident having him work in my home and was completely satisfied with his work. I have used Booze frequently for various issues and will continue to call on them for my plumbing needs.