Seal-Tite Basement Waterproofing Co

Did not get estimate

they are backed up for 6 months

It was fairly good.

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See above.

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My only disappointed was the sales rep said the office would call within a week to schedule the work. That was on 7/3/2012. I finally called the sales rep several weeks later when I had not heard from them. He said he would check and he did call me back within 24 hours and said they could not get to it until the last half of August. They eventually scheduled the work 9/4/2012, two months and a day after putting down the initial deposit of $600. The actual work was completed in one day and the indi9viduals doing the work were very pleasant. It appears the foundation is holding and the cracks in the CMU foundation blocks were closed up when the foundation was jacked back into a level position.

Overall it was a wonderful experience an we would use them again.

They did a wonderful job. They put up plastic barriers to keep the dust down, they put down plastic and an old rug on the floor and stairs to protect the carpet. The actual drilling only took less then the hour they estimated and the total job only took 1/2 a day. They also showed me (and fixed) a problem with my downspout in the area of the leak and extended the drain pipe for the sump pump at no extra cost. The people where pleasant, professional and I would definitely use them again (but hope I dont need to).

Mark called me back later that day and we scheduled him to come out and do the estimate the next morning. He was very responsive with questions I had regarding the work we need done. He didn't try to oversell us on the work. His estimate was reasonable. Due to scheduling reasons we chose to go with another company but would consider using them in the future.

We sign the agreement sometime in April, 2012 and Seal-tite could perform there job on June 4. Here comes June 4 and nobody show up, we waited and got a call from our realtor that Seal-tite would come on June 7, 2012. They came and busted our entire lower level baseboard and cut 2 tiles and then stopped and said that they couldn't performed seal our basement because of some foundation issue. My issue was we we're waiting for a month for them to do the job and couldn't do it. I think Seal-tite should do better than that. They waste our time and money.

Mark came to our house and made a recommendation that was pretty similar to his competitors. Seal-Tite's bid came in significantly lower. All bidders were highly-rated and professional. We had some concerns about the terms of the contract, which Seal-Tite addressed to our satisfaction. The crew was great. Gus, the foreman, was terrific. He asked about every part of the job where he thought we might have a concern. It turns out our footer was several feet lower than anticipated, but Seal-Tite did the extra digging without question. They were careful about debris and the placement of excavated fill. The encapsulation was done first and by the time the rest of the project was done, the musty smell we had previously experienced was mostly gone. We could not have been more pleased with Seal-Tite's performance.

Met with contractor. He explained why he could not do work and provided somed recommendations.

We found water damage in our finished basement the end of September. After removing the wood paneling we found a crack in the foundation. We called up Seal-tite and they sent out Mark to give us an estimate. Mark spent a good deal of time informing us of our options which we really appreciated. He also gave us other tips that were not associated with what he could do as well as things to look for, which I thought was an added bonus. After getting some more estimates we realized that #1 their price was on the lower end of what we were hearing and #2 we were impressed with Mark's knowledge and sincerity. We listened to Mark's recommendation and decided to get a sump pump installed on the back wall of our house as well as a membrane along the entire wall to prevent more water damage. The workers arrived on time the day of installation and put down plastic from the doorway all the way into our basement. We were told it would only be a 1 day job and that's exactly what it was. The estimate from Mark was exactly what the final bill was, no added charges. I was very happy with the customer service and the work.

Seal-Tite's local representative/estimator, Mark Brandt, called and arranged to come to the house in a week. He arrived on time (in fact, an hour early after calling to see if that was alright). He gave a close inspection to the exterior and interior. He put a laser on the brick courses and noticed perhaps a one quarter inch drop from the back of the house to the front. He said the damage was very minor, not structural, with no iminent danger of worsening. He said to keep an eye on it and if it got worse Seal-tite could shore up the front corner of the house (with piers) for about $6000 to $7500. The estimate was free and eased my mind about the extent of the damage. Mark Brandt was very courteous and professional without pressuring me to agree to some product or service. If the crack does worsen, I will use Seal-Tite to make the necessary repairs.

We had two contractors come to our home and look at the problem. Seal-tite was one and estimated the work at $2000. The other company estimated the work at $17,000 (which they later reduced to $9000). A third company (which also seemed reasonable) did an estimate over the phone for $1700). The Seal-tite sales person came and inspected the leak and found several issues that prevented some of the work from being done from the inside of the home; however, they still provided a 10-year guarantee for their work. The Seal-tite work crew drove from Roanoke VA (we live in Northern VA), showed up within 1/2 hr of the start time. Had a supervisor and two laborers. We're careful to keep the floors clean when they came inside to see the problem. SInce they did not need to be in the house during the day, we locked up the house and left for work (they were there at 7:30am). The Seal-tite supervisor called us at the end of the day to report on the work and came back the next morning with his crew to inspect the work site and test the fix.

This company is top-notch! Other competitors will attempt to get their business by undercutting their bid just enough to make it look like a better bargain. There was no bargain in less-than quality work to our home. They went above and beyond what they signed on to do; which included working through rain and snow outside in Feb. It was obvious that they all worked well together to get the job done right. Every individual, whom we came in contact with--be it on the phone or here doing the work, was geniune in their desire to please. We really needed to be able to trust them--and the results-- after the horrible experience we had with the former company. The service & timeline was impeccable and we highly recommend!!!