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"No estimate or work was done so I can't comment on any of that. The salesman apparently so hated to wear a mask that he felt the need to be rude and unprofessional. When an emergency occurred during his visit, he got angry and ran – embarrassing himself and his company. To add insult to injury the company leadership felt the need to insult and try to provoke me. Yes, at the same time the salesman arrived we had a pet emergency. Clearly a minor one to some. The death of a baby chick. Sounds like a joke but it isn't. I have limited mobility so I shouted to my wife for help believing my wife's remaining chicks were also in immediate jeopardy. She was in her flower garden so I opened the window and shouted for her by name. She could not hear me. After watching the remaining chicks suffer in pain I again called for her. Panicking now, I shouted a third time as loud as I could for her, again by name. Not knowing the salesman had even arrived. I didn't know why she was delayed. Hearing me, our oldest son left his mom with the salesman and came to my aid. Upon his arrival and after seeing and evaluating the situation, he went for help. I left the room with him. At that point I saw the salesman, for the first time, in our bathroom at the sink with the door wide open. I asked (using please and sir) he allow me into the bathroom. Like a shot he left the bathroom, angrily stomped down the stairs, out the door and sped away. When I saw my wife she was almost in tears. She was very upset and it took her a number of minutes just to calm down. According to her, and my son, the salesman came up to her in the garden not wearing a mask. We had requested he wear one and was assured by the scheduler that he would. When she asked if he would put on a mask he leaned forward into her face and shouted "what!?!" I can't explain how freighted she told me she was. My son told me he was shocked and believed the salesman came so close to her face and over-accentuated his response to demonstrate how much he resented being asked to wear a mask. My son said it was as if the salesman was faking a cough or sneeze into a customer's face as others have done before being thrown out of stores, etc. According to my son, at this point he heard my shouts for help and left his mom with the salesman and ran to help me. According to my wife, the salesman then held a mask to his face and sarcastically said, all right!?, can we do this!? He apparently followed her as she quickly walked away from him and toward the house. When he entered the house right on her heels, he again very sarcastically said, can we just do this now!? As she described it to me, she with up the stairs with him closely behind. When she went to show him the needed work upstairs, he just left her and went to the bathroom - where I saw him for the first time. Any animal dying in my hands touches my heart - that's just me. As a 60+ yr old 100% permanently disabled veteran you can accuse me of being overly sensitive. My wife is a long retired 30+ year RN, nearly my age and is now my full-time care giver. I am house bound without her. Clearly she and I are not a threat to anyone. Immediately, not knowing what happened I called Handyman Connection twice, hoping to reach someone to find out what had happened. I left two message asking for a return call immediately from someone in authority; that I didn't know if I needed to call an ambulance or the police since my wife was unable to tell me what happened. I wanted an explanation and I wanted it immediately. I got a call back alright…. Apparently from one of the owners. He said he had spoken to the salesman already and knew exactly what happened. He sarcastically 'apologized' and that his salesman understood, that my wife and I must just be ‘having a bad day.’ I was livid. When I accused his salesman of being "mean" to my wife the owner's anger exceeded mine by 100%. He made it clear to me his worker had been an employee for many years and had "hundreds" of positive reviews - that it was just me and my wife. When I repeatedly tried to express the results of the salesman's visit -- the owner verbally fought me, clearly not even pretending to consider any other view but his own. I am not a fighter. I have gone to great lengths to avoid conflict, even to the point of accepting, even fainting support when someone misses or needs to change an appointment, etc. This is a weakness that I have been working on for years. I will do anything to avoid making others feel sad, bad or embarrassed. However, the salesman, and now the company owner had insulted my wife. The owner refused to give me an email address so I could more clearly explain what had happened when I calmed down. He said he didn't want to hear any more of it, or from me again. He added that I was obviously a serial complainer and I didn't matter anyway. He ended by hanging up on me."

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"I've had Kitchen countertops, island, and bathroom vanity tops done by Orlando. He's been very professional, the communication has been great and the work looks amazing!"

"My wife and I had a great experience dealing with Richards’ Homes and would recommend them to anyone who is looking for an honest experienced builder that takes great pride in their work. We built a second home on a mountain side in Front Royal so we were not able to visit as often as we would have liked to see the progress being made. But we were always pleased with the craftsmanship and the progress when we visited. The process was smooth with just a few hiccups along the way. Mr. Richard treated my home as if it was his own making sure everything was done correctly. At times, I felt like his trades and subs often went above and beyond and gave me the best service possible. Overall, we are very pleased with the workmanship and the completed product exceeded all of our expectations. Thank you for the beautiful new home, we are very proud of it. It is everything we wanted!"

"Great experience would highly recommend them. They were efficient, on time and on budget. Their work was great. Couldn't be happier with the results. Plan on hiring them for additional projects."

"Scott did a fantastic job installing our kitchen backsplash. It is perfect and we really appreciated his meticulous attention to detail. As a customer, we also really liked how accessible Scott is, he returns phone calls, texts back within a reasonable time, and answered all questions thoroughly."

"We had an exceptional experience with Johnathan, Jeffry, and their team. Their professionalism, friendliness, and expertise stood out from the start to the finish of our basement project. The process was smooth, transparent, and free of surprises, with clear cost and material outlines. We appreciated their flexibility in allowing us to choose different materials and only charging the price difference. When we added more work mid-project, they were accommodating and maintained high-quality workmanship. They provided a wide selection of cabinets, flooring, tiles, mirrors, and bathroom faucets. The project was completed on time and within budget. We are thrilled with the results and plan to work with them again. Everyone who has seen our basement loves it! Overall, we highly recommend their services."

"Absolutely terrible communication and poor workmanship. I have a contract to update my screened in porch. â 3 day jobâ started June 24 and now it is July 24. Havenâ t heard from anyone in over a week despite talking to Rob on three occasions about completing the project. Curtis stood me up for an appointment. Jay continues to ignore my communications and the original salesperson has apparently left the company. If you want a headache and a nightmarish experience by all means, otherwise, look past this company for your project needs. I take it at this point itâ s just not going to get completed."