Nelson's Heating & Cooling Inc

I called another service provider but after several hours had not heard back from them. I called Nelson's and Ryan was at my house in about half an hour. He determined that the upper thermostat was not working and replaced it. He was polite, professional, and hard working. I was glad to have an Angie's List coupon to use as well.

The service was excellent. The technicians arrived on time and worked efficiently. They gave me updates as the work progressed. I had asked that my thermostat be relocated to another room and that was done well. At the end the technicians didn't leave until they were sure everything was working properly. They also took the time to show me all of the work that was completed and explain the equipment. I was extremely satisfied with Nelson and would highly recommend this company for any heating and cooling work that needs to be done.

One A/C unit was fine; the other had a serious problem, necessitating replacement of the cooling coil. Delivery of this part was delayed through no fault of Nelson's Heating & Cooling, and this led to uncomfortably high indoor temperatures for longer than I had anticipated. Once the replacement coil arrived, installation was prompt and professional. I'd most certainly use Nelson's services again.

went well. Changed filters, checked out system, all functioning well, wrapped up and good to go till fall

An HVAC replacement is a big investment. As such I performed a 'due diligence' search in the Williamsburg, VA area for new unit purchase & installation. The bulk of my search began on Angie's List and in the end I switched from the existing service vendor I've used for several years to Nelson's Heating and Cooling. From first call contact to final invoice payment I was impressed. Nelson's owners, staff and technicians are responsive, knowledgeable, well-trained, energetic, prompt and reliable - and determined to correctly resolve any unforeseen challenge. I found their product line offerings to be highly regarded in the industry; pricing was very fair and competitive. I've already contracted with them for annual maintenance service on both my home HVAC units. I expect Nelson's will have my heating and cooling business for many years to come. In the context of how intimidating an HVAC purchase can be to any homeowner / novice this was an incredibly pleasant & stress- free experience.

Steven was very polite and took his time for the evaluation.

Came out the day after we called to troubleshoot our humidifier. Ordered a part and were back within a couple of days to fix the problem. Later, when the drain line froze on the same built-in humidifier, that came out and thawed it out and then made a modification to the drain line so it could not freeze again. No charge.

My hot water heater went out, I called Nelson's and they sent a technician out the same day, water heater was replaced the next day. The responsiveness was amazing, prompt attention to details and cost were fantastic. I would recommend Nelson's Heating & Cooling to anyone who needs/wants prompt friendly attention. Peggy Baxter Newport News, VA

Jeremy was just awesome -- professional, nice, timely, concerned about my property, clean, courteous and a general pleasure to have him work in our home. Thanks to Katie for the quick service appointment, and to Jeremy for the expert repair, and to Chris for the accommodation. See you back next week to take our HVAC into the 21st century ... Have a great weekend!

I call this morning about the problem and they sent someone later that same day. It turns out the drain line froze, so they cleared that and installed a vent to prevent a reoccurrence. Since they had installed the humidifier a little over a year ago they did not charge us for the service call, parts or labor. Brilliant!

We are delighted with all facets of Nelson's work on our new garage!

Excellent, on time, no issues at all.

The job went smoothly and appears to have been done very well.

The end result was excellent; it required two service calls to completely resolve the issue but the responsiveness, persistence and understanding of the tech was excellent. Professional, knowledgeable, stand by their commitment to service is outstanding.

I have a maintenance agreement with Nelson and they always perform well.

The job was completed successfully and Chris and Dan were very thorough and left the work areas clean and tidy. I would definitely recommend Nelson's Heating and Cooling and will use them in the future.

Excellent....Jeremy is a very competent and professional tech!

It was replaced at no charge (warranty item) and is working well now.

Nelsons crew removed and replaced both the upstairs and down stairs units and did a great job. They put down plastic to protect the carpet and everything works great. The new units have been in place for a week or so and are much quieter than the old units. I would definitely use them again and recommend them to others. I think they are very honest and transparent, they answered all my questions and concerns (I asked them plenty of things). The only reason that I put n/a on the price was that I had nothing to compare their price to since I did not get multiple bids. I wanted a known local business that was trust worthy and that's exactly what I got (I found them on Angie's list with great reviews). I have learned from discussions with other people what it cost to replace central a/c and heater units and based on what I heard from them I do believe the price was fair as they did very good work and have a conscientious crew.

Jeremy and Dennis, the service techs were wonderful, professional and highly skilled. As part of the regular maintenance service today, they found that the condensation drain in the crawl space was frozen (Temps were in the teens last night and this morning). Instead of just thawing out the line, with the potential of a reoccurrence, they re-routed the drain line into the house sewer line--permanently fixing the problem. We were grateful.

Everything was fine. Jessie, our technician, was nice enough to teach me some things about how our gas furnace system interacts with the heat pumps.

Nelson personnel had to diagnose the problem correctlyand implement the appropriate solution. They very thoroughly did both with full explanations.

The motor needs to be replaced and a part needed to be ordered. They will be back as soon as the part comes in. I have used this company in the past and will continue to use them. Dependable and reliable.

In and out on time with a complete inspection and a smile.

I selected another contractor based on price.