Nelson's Heating & Cooling Inc

Tough diagnosis, but they stuck with it and figured it out

Technician responded promptly, identified symptom of problem (failed capacitor), did not evaluate further, corrected symptom ( replaced capacitor). New capacitor failed 3 days later. Rather than call them back, I replaced the motor myself. Why didn't I call them back? They charged me $60 for the service call, which included diagnosis. They charged me $55 dollars for a part that is available locally or online for less than $2, and took 2 minutes to replace. They also added 1 lb of freon to the system, $3-5$ supplier cost, charged me $40. Grand Total, 215 dollars for less than 1 hours work and $7 with of materials. I have no issue paying paying fair and reasonable charges, but this was ridiculus.

Great, great, great. It was a slightly tricky install since I wanted to retain use of the existing boiler system. They set it up in parallel, so that I can use my old system as a back up. This required some last minute trouble shooting, which they did without hesitation and I ended up with an even better set of on-wall, wifi enabled controls as a result. I have used Nelson's before for HVAC maintenance and they have proven to be very capable, professional and patient. I am glad that they were able to take this job on and do it so well.

Called for an estimate...was very professional during the visit...Scheduled the install...arrived just a little early for the install...very professional and polite installers...worked continuously never saw them take a lunch break...they ran into a technical issue with the initial start-up but worked with the manufacturer to solve the issue and complete the job.

Very well, with one exception -- it took a week for the install after we signed the contract. It was a cold spell and they were backed up with other work. But the service and installation was excellent.

This company is amazing at providing on-time, efficient, and customer oriented services. They have done an amazing job maintaining our system over the last two years. The dedication they show towards the products and the customer is top-notch. Thank you Nelson's for heating and cooling my family with confidence!

Service technicians are very good; however, the service person in the office, Kati, is not very responsive. If you can look beyond her, the service technicians are top notch.

I went on contract with Nelson's three years ago for servicing of my HVAC system. I NEVER write these reviews, but Nelson's has impressed me with the quality and responsiveness of service. Routine services were done on time and professionally, and the technicians explained the system. That alone warrants a great review. But the thing that prompts this review is the trouble-call response. Three times I've called with AC or Heater problems, and each time they have responded quickly and professionally. Once they determined over the phone that the problem was not an issue. They even let me send a photo of what I thought was a problem. Twice, including today when the temperature is about 10, I had no heat due to freezing of the condensation line. The first time, they came out quickly. The second time (today) it resolved itself when the sun warmed it; and when I cancelled, they took their time discussing whether it would be ok.

Engaged Nelson’s for annual maintenance. For their first scheduled maintenance they arrived as scheduled. The service professional appeared to be knowledgeable and diligent in performing those tasks that I associate with Annual system maintenance.

background: several weeks ago your technician performed a tune-up service on my furnace that had been previously paid..in doing so he cleaned the inside of my humidifier.. Last week we noticed a fairly loud vibrating noise in the furnace..2 days ago I called your office and requested someone come and investigate the noise. Today your technician Mike Mayes found vent pipes apart, pipes not glued, and a dirty filter in the humidified that needed to be replaced..Mike tried to find a replacement filter, even going up town Williamsburg..no luck. He will have someone from Nelson to bring a replacement. I had previously asked for estimate on two air vent ceiling covers 14 X 24.. Mike said he asked today for someone to give me a quote.. We found the noise maybe coming from the humidifier...maybe...

Excellent service; professional and courteous! Nelson’s crew arrived on time and worked hard all day long to complete our project. They took one quick break to eat the barbecue sandwiches we brought the guys, then they went right back to work.

Very patient with me as I had to cancel appointments a couple times; technician was willing to come after hours and volunteered his labor costs to help me with having enough money to pay the bill. Would definitely call them again if the need arises.

Wonderful! I LOVE these guys! So grateful I had them recommended to me. Nelson's oiled the fan so it would work until they could order and replace it, and then replaced it. They came right out on a very busy Saturday (when everyone was turning on their heat for the first time as cold weather arrived and realizing it didn't work.) They were fabulous - prompt, courteous, reliable, fast, and very honest and competent! What more can you ask? I will recommend them to everyone I know and always use them going forward. If I have to replace the HVAC unit in the future, I will absolutely call them for it.

Cleaned a sensor & restarted the furnace.

GREAT!! always courteous, on time and have found any problems that I have.

The only drawback is you have to remember to call them for preventative service, they don’t have a mechanism for reminding you that service is due. 15

Went well. Wish Nelson's provided documentation of parameters read, for example current draw for compressors, pressure in coolant lines etc. I like to check from tune-up to to tune-up, when I asked the technician he did not seem especially willing to help out. Also, cost is substantially higher than what I used to pay for the same tune up by another reputable company ...

The installation went without a hitch. They completed the job in the time promised. The areas were spotless when they left. Even the neighbors commented on how nice the installers were. Everything works beautifully and Geoffrey and Jesse were just as thorough and pleasant to work with when performing a followup service call several months after the installation, just to be sure everything was working properly. We would recommend this company without hesitation and would use them again.

Parts were ordered and installed quickly. Great service!!

Service call to diagnose a moisture/mold problem around my air vents. I was presented with several options for how to proceed.

The service was excellent. The problem was taking care of. I felt the price was reasonable given the fact that it got my HVAC unit back in good working condition. I have used them before and had similar good experience. I had gotten a quote from them in the past regarding installing a cooling unit for my wine cellar. The quote I got was a bit high in my mind, and I received lower cost estimates from others, but I never did pull the trigger on installing a unit.

it's always professional and a high level of skill.

Fast and accurate - great guys - I would not call anyone else.

The crew was professional and relatable. The business is family owned so their is a vested interest from the leadership, who actually showed up pitched in, and ensured the quality and performance of our new system!

Outstanding. Very efficient, pleasant and professional.