Nelson's Heating & Cooling Inc

I called at 9pm on a Saturday night when my ac stopped working. The on call technician called me back within 10 minutes. Excellent customer service. Price was about what you expect on a Sunday call.

We are so happy that we had Jeff here, to change our filter and also to clean the metal filter cover. We enjoyed talking with him and found he has a winsome personality, Nelson's Heating and Cooling will be at the top of our list when we need their services again. Thank you Jeff for all your help and hope to see you again should we need your expertise. Thanks for telling Jessie, your side-kick at Nelson's "Hello".

Steven Nelson came out last week to give a proposal. He was very professional and and spent time answering my questions and told me to call him if I had any more. After receiving 2 other bids, we decided to go with Nelson's. I called the office and spoke with Katie, who was very pleasant, and scheduled the appointment. Ryan and Joey arrived early today to install a new ac and heating system. They were both very nice, polite, professional and hard working, despite the hot day and working in a hot attic. They also cleaned up after working and Joey even vacuumed the area. I am happy to recommend Nelson's Heating & Cooling to anyone looking for a new system.

Quite smoothly. My Williamsburg house has two a/c systems that needed to be replaced because they had outlived their useful lives. I turned to Nelson's on the high recommendation of a neighbor. I received a prompt, friendly estimate of the costs involved, and we arranged for the replacements to be installed on 30 and 31 July. Despite some heavy rain on the 30th the upstairs system was installed by late afternoon; the downstairs system went in on the 31st in about the same amount of time. The guys were prompt, they were exceedingly courteous, and they left no mess. Nelson's is a first-class outfit, and I was pleased to become one of their customers.

Technician arrived promptly, assessed what was needed, performed the task and was on his way. Very professional and efficient. I was very pleased.

Technician determined there was a loose connection in an electrical box cut it out and corrected the problem.

Excellent customer service and service technician. Very thoughough and will definitely use Nelson’s again as I have for almost 10 years.

Very well. Professional, friendly, prompt...ac is working perfectly!

I doubt it could have gone any better. Would not hesitate to recommend Nelson's to anyone in need of prompt, courteous, knowledgeable & professional HVAC services.

Excellent service, thorough checks on all system components

On the hottest day I called at 2pm and they were at my home before 5pm to replace the fan. They have always responded very quickly and their work is excellent.

Our unit broke on a Friday afternoon at 5:30 pm, just as the temperatures were picking up and AC was critical. We had someone look it over later in the day. It was clear it needed replacement, we had a visit on Monday and and estimate shortly thereafter. The unit was installed the following Sunday (!). There was some defect in the unit that prevented Nelson's from turning it on. They had a replacement part the following day. We were delayed by our own schedule, but the following Friday the unit was on, and humming. Very professional crew, did everything they could as fast as they could. Two weeks in with the unit, it's worked exactly as we needed. Recommend the business, they are local to Williamsburg! Buy local!

I had problems with our upstairs unit and Nelson's determined there was a leak in the coil allowing all the gas to escape. Since the unit was 10 years old, I decided to replace it rather than just the coil which was expensive in and of itself. Steve Nelson came out at the appointed time and surveyed the situation. He gave me three different quotes depending on the size of unit and additional items. I went with the middle price and scheduled the work to be done. Robert and Jeremy came on the scheduled morning and got right to work. Before starting, they put down a layer of plastic over the carpet to protect it. I thought it would take all day, but they were done in six hours, and it works beautifully. I chose Nelson's originally because they service American Standard which is what I was replacing.

Unfortunately, the air went out on Memorial Weekend. They came out quickly and diagnosed the issue but could not replace the part as it had to be ordered. Once the part came in they fixed it promptly. Here is the why I will only use them again; Rob, the tech helped me put a window air conditioner in a window to help protect my dog that has a heart condition and must be cool. He did not ask for any additional money yet invested about 30 minutes of his time to help. You do not see that occur very often any more. Thank you Rob, especially from Duke.

Great, Jesse was service person and was very professional.

I have used Nelson Brothers for many years and they never disappoint.

Called & explained the issue. Asked for an estimate over the phone based upon my explanation of issue with A/C unit. Showed up as expected & on time. Explained the procedure to my husband & about work needing to be performed. Fixed the issue & calibrated or balanced the system to work properly. Was responsive and professional. The main issue was the humidifier on the HVAC system was improperly set by previous owners & needed re-set so the system doesn't run constantly. Nelson's re-did wiring & balanced/calibrated thermostat. We moved in with no knowledge of the system & Nelson's was very timely & helpful. The bill was paid & very reasonably priced, received an e-copy as well as a follow up email a day later. Will certainly call upon them in the future.

Superbly !! Technician Jeremy Reese is personable, knowledgeable and professional. He addressed the problem quickly and resolved it immediately. Nelson HVAC will continue to be my preferred HVAC provider.

Jeremy the service technician was very knowledgeable and was able to diagnose my problem with the AC system. He was also able to explain the problem in "layman's language". Options were presented to me. Company was very willing to work with me on a semi-emergency basis.

The two men showed up on time, and were able to diagnose the problem within a few minutes. The problem was corrected and all is in good working order now.

As always, professional and exceeded our expectations!

Was able to get it back up and running smoothly, although our unit is very old. Nelson’s was professional and wonderful to work with, the office as well! So polite and nice to talk to. We will definitely call them again for any of our AC needs! Thank you so much Nelson’s!

I would not hesitate to recommend Nelson's to anyone. I do not Think the service could be better, GREAT JOB

Nelson's Heating and Cooling continues to impress me with their competence and professionalism. They consistently do great work and are a pleasure to work with.

Tech was on time and very professional, explained service checks and offered an annual service inspection. AAAA