It went well. I waited until the flooring I wanted went on sale. They called me to let me know it was on sale.
Description of Work: I needed to buy bamboo flooring.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,300
Paul S.
03/2015
1.0
flooring contractor, hardwood floor
+ 0 more
We did not use them based on their poor customer service.
Description of Work: Requested a quote to replace wall to wall carpet in entire home with wood flooring, based on measurements provided by an independent ontractor who woked with them. Never got a quote that we could understand even after numerous phone calls to the store.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Fred Y.
01/2015
5.0
flooring contractor
+ -1 more
Sorry. No time for detail
Description of Work: Help me decide and choose
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$18,000
Gay B.
01/2015
5.0
flooring contractor
+ -1 more
They were helpful when we visited their warehouse. They discussed our options with us, and their prices seemed very reasonable. They had our wood ready on time, and worked with the contractor, who picked it up directly from the warehouse for us. This is the 2nd time we've used them to update wood flooring in our house, and we would go there again if we needed more wood flooring.
Description of Work: Purchased our hardwood floors here - they recommended an installation company who did a fine job - Athens Florring
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
gail K.
10/2013
5.0
hardwood floor
+ -1 more
They were done in one day. They were quick and it was done right. It has held up over the years.
Description of Work: We bought lumber from them and they also installed it for a room upstairs.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
Julie A.
09/2013
5.0
flooring contractor
+ -1 more
Throughout the process of our renovation, they were attentive and helpful. They called when there were delays, and when product came in. They advised and were helpful and pleasant every step of the way. A pleasure to deal with.
Description of Work: They assisted and advised throughout a long renovation process.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,500
Harold C.
08/2013
5.0
flooring contractor
+ -1 more
They did a very good job. They were punctual, professional and I never felt like they were taking advantage of me money-wise. My basement was flooded and I have a sump pump in there. Insurance was paying for all this anyhow. I wanted to replace the carpet in my family room, so they came in and gave me an estimate on the work to be done in the basement and for the carpets. I thought the estimate was a little high for the carpets. So he asked me what about the carpets and I told him I was still thinking about it. He said he would change out the carpet for free and he did it! I have never experienced that before! I am going to call them if I need anything done like that in the future. It was a good experience with them. It was a next day service, they were able to fit my schedule and did it in my time off work.
Description of Work: I used Lumber Liquidators Inc to replace the carpet in my living room after a flood I had in the house. My basement was flooded and they cleared the water and dried it out.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Vicki L.
07/2013
1.0
flooring contractor
+ -1 more
I purchased 1,116 sq ft of Schon Quick Clic engineered wood flooring, which is made by them, Lumber Liquidators. The boxes of flooring contained about 30% of short boards, which was excessive to say the least. When I complained about that and wanted to exchange them for regular lengths, they said they do not accept returns on open boxes. I used their installers which cost another $4000, so I paid $10,000 to put in the flooring. My issues in the beginning were that their flooring scratched way too easily, under conditions that it should not have. An example of how easily it scratches, I used a canister vacuum with a brush attachment to clean up the saw dust from the flooring installer, and the soft bristles on the vacuum attachment scratched this floor. When I complained to LL as soon as I noticed this problem, their response was to blame me for the floor scratching, and say that I abused the floor, (which again do in their statement below). Nothing could be further from the truth, which my NWFA inspector confirmed. LL blamed me for all issues with their flooring, as opposed to being ethical and accepting responsibility for selling extremely poor quality flooring. An example of how bad it went with them, read the ridiculous point they try to make that I "did not read the installation instructions", as we know, I hired their professional installers to install the flooring, so why would I read their installation instructions! After LL denied anything was wrong with their flooring, and blamed me, and I kept on complaining, LL said they would send out an inspector. While I waited for their inspector to call, I began researching other consumer complaints, and I saw a pattern! LL would finally send out an inspector, and the inspector and LL denied coverage blaming the consumer stating site conditions. Note my warranty excludes just about everything with the same "site conditions" By the time the LL inspector phoned me, I wanted more information on him and told him I would call him back. I googled him, but couldn't find anything him. I called him back, and he forgot I was the person he was supposed to inspect for LL. He told me he did not inspect floors in Chicago, I was out of his territory, and that he was not certified by the NWFA, and if I needed an inspection because I had an issue with my flooring I should contact the NWFA. I emailed LL and told them I did not want the inspector that called me to inspect my flooring as he was not certified by the NWFA. Next I contacted www.NWFA.org and found 2 expert wood flooring inspectors for Chicago. It was through communicating with the inspector from the NWFA, that I learned my 30 year warranty was more or less, not a warranty, but a rather lengthy disclaimer of what they did not cover. I then paid $350 for an inspection of my flooring, with an honest wood flooring expert, from the NWFA and he told me that most likely after a winter with my radiant heat, I have a 50-50 chance of the floor coming apart!!!! This is quoted from part of the report from my certified NWFA inspector: Conclusion:""The manufacturer Installation Floor Instructions and FAQ'S recommend installation of the product over radiant heat. However, wording of the Limited Warranty seems to exclude this type of installation. "Defects or damages resulting from extreme indoor conditions (such as...radiant heat...) are not covered" There is a valid concern for an installer and/or end user if this floor could be installed over radiant heat and still be warranted by the manufacturer, especially when clear answer can not be obtained from the manufacturer."" I want all my fellow consumers to understand about these LL warranty's. When you buy anything from LL they give you a "warranty" which is printed onto your invoice, even if you buy a bottle of floor cleaner from them, it is all the same warranty, and they make you sign it, again, for a bottle of floor cleaner. The 30 year warranty or your flooring does not come with your flooring purchase. I made a $3000 deposit, and did not see the 30 year warranty, for the floor that I purchased until I complained about my flooring to LL. then they mailed me my 30 year warranty, and they highlighted what it did not cover, which was about everything!
Description of Work: Lumber Liquidators sold flooring material to me, to use over radiant heat, & said it would be okay with a dog, & that it came with a 30 year warranty. They supplied a flooring contractor to measure my floor, and install it. LL did not show their 30 year warranty to me, before I purchased my flooring, nor did they give me a copy of the 30 year warranty with my receipt. Nor is it visible anywhere on their website. In the end, their 30 year warranty is really a marketing ploy, & consumer fraud. Please read the 30 year warranty (if you can find it) for your product from them before purchasing. You will discover that you have no warranty. My warranty says what it won't cover, damage from radiant heat, yet LL stands by selling that product, the schon quick clic engineered wood, for radiant heat, & the salesmen & website says it is good for radiant heat & comes with a 30 year warranty. I want those who read this to understand, that I hired an independent wood flooring inspector from the National Wood Flooring Association, to inspect my floor. If you are reading this & have a problem with LL, do not waste your time complaining here, or with the BBB. You must file a complaint the NWFA.org, & also file a complaint with Virgina States Attorneys office under consumer fraud. The NWFA stands for ethical behavior with their wood flooring experts, and finds that by LL selling me floor to use over radiant heat, and saying there is a 30 year warranty, however that warranty excluding damage from radiant heat, that the product SHOULD NOT HAVE BEEN SOLD TO ANYONE WITH RADIANT HEAT SINCE THEIR WARRANTY EXCLUDES COVERAGE FOR IT.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$5,976.74
Response from LUMBER LIQUIDATORS INC
The flooring purchased is popular given the neutral color, style, and species of flooring; however the customer’s care of the flooring was documented as tied to her wear and tear of the floor. The warranty states we reserve the right to inspect the floor in the event a concern for manufacturing has been raised, but the customer refused and our view of samples provided show visible signs of damage caused by the consumer’s use of the floor. The instructions are clear on the invoice, warranty, and installation instructions when it comes to the quality of the flooring. The customer admits to reviewing all but the installation instructions. The expectation that we are to replace a floor damaged by “use” and accepted in full via the installation process is not reasonable. LL was denied the opportunity to inspect the floor and has taken this refusal for service under the warranty into consideration. The customer is uncooperative and demanding not allowing Lumber Liquidators to thoroughly inspect the floor. The samples support a denial even without an onsite inspection as there’s no evidence a problem exists from our initial investigation and her own comments provided to LL as part of our investigation. When did you review the product warranty? Before installation When did you review the installation instructions? NA Used your contractor to install, he charged $3,366.50 Is the product installed? YES What rooms in the home is it installed in? Bedroom, office, living room/dining room, kitchen, entry way, hallway, and closets. Did you inspect the product prior to installation? The contractor saw me wanting to open and inspect every box, after he opened the first few in front of me. He assured me that that was his job, and that he would not use any defective boards. As he opened the first few boxes, I did notice defects. I noticed an extremely large amount of very short boards, which made me call LL in the first place. I was concerned that there were not enough long and medium sized boards to do the floor, and I did not want numerous short boards laid in with the long and medium length that would look awful! I felt those short boards were to be used when you needed a shorter board in a closet, or against a wall, when you needed a shorter lengt, BUT not to alternate within a room!!!! And if defects were noticed, what action was taken to address them before installing? I called LL to see if we could exchange those short boards for long and medium boards, they told me NO. So I decided if we had to we would order more boxes to ensure we had enough long and medium boards to do the rooms. Was the product acclimated prior to installation? Yes How long was it acclimated before installing? A week Where was it stored during acclimation? In the living room/dining room Was the product installed by a qualified licensed installer? Yes If so, please provide the company’s name: Transylvania Flooring, 6418 N Albany Ave, Chg IL 60645 Phone number 847-347-0272 and contact person: George If not installed by a qualified licensed installer, who installed it? Do you have Homeowners or Renters insurance? Yes if so, with whom? Why do you ask? Have you filed a property claim with your insurer? NO If yes, your claim number? Have you discussed this issue with the LL Store; NO I only spoke with James about the excessive scratching, and what I believe to be a definite defect for a material that is being sold as its prime purpose of use as a flooring! What action, if any was taken by the store to resolve the issue? Please provide a detailed description of the issue(s) you would like us to address: The issue is this floors inability to withstand normal everyday use. I bought a brand new canister vacuum with a bristle attachment arm, to vacuum up the sawdust left by the contractors. The vacuum scratched the floor, which was absurd! No nails or metal, just sawdust. No floor should be so delicate, that you cannot move about like your normal everyday life! I would not think twice about using the canister vacuum on the solid wood floors I had in Ca., or in my neighbors unit. I have this floor in every room! I am afraid of it. My contractor also feels that this floor is defective in that it scratches way too easily. Please explain to us how you would like to have the issue(s) resolved: Well I am just sick over this! If LL can treat the floor with a protective coating, or something to make it durable, I am okay with that. Just so I can live with it, and use it with normal everyday wear and tear. If they have to replace it, they will need to replace it with a floor that they know for a fact can withstand everyday wear and tear. Not something that you have to tip toe around in your socks. LL will need to pay the labor to remove the defective floor, and pay the labor to install the new flooring. Transylvania Construction Inc estimated the labor cost to install $3,366.
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Service Categories
Flooring Sales and Installation,
Hardwood Flooring Sales and Installation,
Water & Smoke Damage
FAQ
LUMBER LIQUIDATORS INC is currently rated 4.3 overall out of 5.
No, LUMBER LIQUIDATORS INC does not offer free project estimates.
No, LUMBER LIQUIDATORS INC does not offer eco-friendly accreditations.
No, LUMBER LIQUIDATORS INC does not offer a senior discount.
No, LUMBER LIQUIDATORS INC does not offer emergency services.
No, LUMBER LIQUIDATORS INC does not offer warranties.