Trindco Premium Countertops

I wanted this to be an Excellent rating, especially in this Pandemic when businesses are struggling to stay afloat. But businesses still are required to provide quality products and services, you would think espVery nice charming people, Very poor punctuality. 3 hours late and only called after I complained to Kathy. Came after hours to install. Very friendly and quick install...AND THEN.... I notice the next days my countertops are sitting high in the corners and slope down towards the stove. Then also noticed fabrication issue with alignment to my existing stove. They came out and confirmed looking at it and running your hands across it, there is a definite slope on both sides of the stove, and looking at it as you enter the kitchen, it looks like it is warped...but since their tool showed it was level to the floor at the point closest to the edged, and when the countertops were measure diagonally, they Blamed my stove which has not changed. If there was a problem with my stove, the fabricator should have identified it and warned that there was an issue, then we could have addressed it up front. But the stove has nothing to do with the raised corners Up against the side walls that slope downwards toward the stove. Still waiting for them to resolve Warped/sloping Quartz. Was told the owner would contact me...crickets...I’m very disappointed with the warped look of my countertops especially at the price. Just because you smile and are friendly does not mean that you get to walk away from providing a quality non-warped fabrication and install. Who pays for new countertops and has to walk in each day disgusted. I could have keep my Formica countertops, they at least were not an eye sore. Pics don’t really show the slopes as they are in person. The Poor quality rating overshadows the charm of the team. Do the right thing. Refabricate and Reinstall so your customer is a satisfied customer.

Great, up until the day of install. They ripped a wall. They forgot to install "L" brackets for an overhang until I reminded them they were needed (later we were billed for an extra L bracket, which is super cool). They cut a hole too far away from the sink for the faucet and refuse to fix it the right way. The faucet wont fit, their offer was to bore out the hole and bring the faucet forward. I did not go for this option because I don't want a big *** gob of silicon just hanging out behind my faucet. They are unresponsive when contacted. I have talked to 3 different sales people who always seem to take three business days to get back to me. The kicker is that I received a bill in the mail this morning even tough the work is not complete. I contacted billing and they are "working on it." I just want my kitchen back, its been 7 weeks since we had normal functionality. We went with Trindco even tough their price was a little higher because we thought they were a better company. They were good until a mistake was made and their customer service since then has been nonexistent. I don't know if their is an overall supervisor at this company or if it just a conglomerate of departments but they need a leadership team or person they can go to when such issues arise. Save a buck or two, go to home depot. I know they take a cut out of small businesses but they guarantee their work and thus far Trindco has not offered a reasonable solution.

Terrible installation. Trindco was contracted through our local Lowes. The woman who calls to set up any appointments is not friendly and basically tells you "this is Trindco, we will be arriving on XYZ date. thank you." and will most likely hang up before you even process the "This is" part of the statement. As she was hanging up on me I had to shout WAIT! to get her attention, so i could then say "who are you? and what are you coming to do?" since Lowes had not told us the name of the contractors (there were multiple). Once She said it was for the counter tops, I asked if they had anything sooner than about a month out, since I had been told by Lowes that it would be within the week. She said that they are booked up and it's that or nothing. I asked if we could get a time frame, and she said we will get a call around 5pm the night before. Not even 24 hours notice! I told them that I work and i would need a window of time at LEAST during the day before so I could tell my boss when I need to go home, and they said nope, that's not how we do it. Moving on. so the templater came out. he seemed to know what he was doing, but a genuinely good templater would have shown me that the way Lowes had it in the system, the backsplash would be 1/2 inch taller on one side than the other, and the corner would look bad. on the tablet he showed me, with my untrained eye, i was not able to see that there was a difference. I'll still be generous and say i guess that's my fault for not being an expert in counter top replacement. Next we sat and waited for the counter to be cut and ready to install. This also took longer than it should have. When it was ready, i received the same quick call that wouldn't let me get a word in edgewise about when they were coming. This was very unhelpful considering they had to coordinate with the other contractor who was ripping out the old counter. I had to call the other contractor to let them know the date. the other contractor put in the counter brackets we needed, and when Trindco came to install the counter top, they found that the brackets were not the correct ones. instead of stopping there and letting us get that fixed, they installed the counter top without a word that the brackets would stick out slightly further than the counter! Once i saw this, they said it's the other contractor's job to fix that. Only problem was, the counter was already glued in, and Trindco said that if they try to pull it up, it will break. They literally suggested "if your husband is handy, he can fix it." I complained to Lowes with the way Trindco left it, and for the next month we went back and forth between Lowes, Trindco, and the other contractor. Trindco came out twice and did a half hearted job of trying to "fix" the brackets by cutting them down. because of the cutting, i now have sharp edged metal with burrs on it under my bar counter. the exact place that my 2 year old would be the right height to cut himself. This is when a Trindco employee actually suggested "if you paint over the sharp metal with black nail polish, it'll be fine." At this point, I was very done with Trindco and Lowes. the other contractor came out and fixed it as best he could without taking the counter off, and told Trindco I was done working with them. I have never dealt with such terrible customer service in all of my life. And since this is through Lowes, I couldn't even demand my money back from Trindco. I will tell anyone who is thinking about getting a new counter, DO NOT get it through Lowes in Newport News, VA or Trindco.

unknown

All I can say is Excellent. Customer service was great. It has been 6 months and I have not had any issues

unknown

This was our 7th project with Trindco between our former and present homes. Our experiences in the past were always positive which is why we were a repeat, satisfied customer. Unfortunately, this experience has totally soured our impression of Trindco in terms of quality, professionalism, and customer service. We will not use them again and cannot recommend them to anyone else. Our negative experience started in the sales process with Michelle at the Virginia Beach location. We selected the product, got a quote, paid a deposit, had our space measured, and scheduled the install date. Everything was going fine until .... Michelle calls and says that the product is unavailable. I would have thought that the first step in the sales process is to check for availability before accepting a deposit and scheduling measurements and installation dates. So - we had to again go back to the showroom and select another product, the closest being a more expensive product ("bait and switch"??). So - right from the beginning, it was not a smooth process. The installers came on schedule to install the product. I was excited to see my new kitchen when I arrived home from work. What I saw was a disaster!! There were scratches in the product, the product was not cut properly according to the layout, the seams were very visible, AND they scratched up my brand new hardwood floors. To make matters worse, there was dust and debris everywhere!! They did not even have enough pride in their work to clean up after themselves. (Apparently the installers they used for our project were brand new, "newbies" per the re-installers.) I was shocked!! We contacted Michelle, our sales rep, who then said we are not to contact her on the cell phone she provided to us going forward. She simply said "we will make it right" and then removed herself from the situation. She referred us to Hunter who might be the owner? He never introduced himself properly so we are not sure. He did come out and promised to fix everything to include repairing our hardwood floors. Six weeks later, all of the issues have been corrected for the most part. However, I never felt like they understood or cared about the impact this situation caused on our family. My husband and I had to rearrange work schedules to accommodate the installers (again!), we had to live without our kitchen for extended periods of time during the repairs to both the countertops and our floors (I have 3 kids! The kitchen is important!) and the inconvenience and stress this situation caused to the entire family is just immeasurable. The icing on the cake was the multiple "past due" invoices we received for the balance due when they had not even completed the project due to their poor quality workmanship and lack of professionalism. (It was an "automated notice", they said.) I am anxious to put this entire fiasco of a project behind me. Again, we are so disappointed in Trindco mainly because we had good experiences in the past and expected a quality project. I think their management needs to take a good, hard look at how they do business. There are other choices for countertops in the marketplace with comparable prices. The quality, professionalism and service of a company are the intangibles that will win the business from consumers. If Trindco does not reassess and make some changes, I do not foresee a future for them.

I was very pleased with Trindco's staff and install. I will use them again.

It went well and I'm happy with the results.

Wes and Kelly were great. They were very professional, easy to work with, and kept my budget in mind when showing me countertop options. When the company came to install the countertops, they were on time and efficient. When I saw a couple days after installation the installers had marked up my refrigerator panel, Wes was quick to ensure it was fixed. The reason the professionalism received a B is because the installers did not make me aware of this when they did it, and instead did a horrible job covering it up. Overall, this company is excellent, and I would definitely use them again in the future.

We stopped by their showroom after looking online. Kellie was extremely polite, and showed us the samples of the items we were interested in online. The Virginia Beach showroom is deceptive, it looks like a regular house on the outside, however, you must see the different items on the inside, I highly recommend a visit. On 12/9 we made our decision and called Kellie, on 12/14 the first visit was by their measuring team consisting of a young man who is very passionate and professional about his work, he made some suggestions on strengthening the sink base and also on some cabinet adjustments which we took care of immediately. He took about an hour and measured each area twice and then presented the completed drawing and went over each aspect of it with us. On 12/21 the installers called and then came over. The company uses contractor who was extremely professional and polite for the installation. The installation went very smoothly and took about three hours to install all the countertops, glue and secure the seam, and cut out the hole for the sink. They started by laying down protection for the floor so they would not track on the carpet to get to the kitchen from the front door. They moved quickly to verify the counters were as stated in the plan, and then verified they had all the piece locations. They identified an oversize issue on the plan and quickly made the necessary cut to install the silestone wall cap. All four workers were very professional. they brought in their tools. Then went about installing all the silestone. once it was all carried in which is no easy chore, they leveled, shimmed and glued the countertops as needed. Once the seam was dry, they commenced with cutting out the sink hole. They had two people working on the cutting and two using vacuums to control dust so it would not get all over the house. After which they cleaned up all their equipment, wiped down all surfaces and cleaned up the floor in the kitchen and back out to the front door. Having worked in construction, I was very impressed with how this installation team worked so well together.

Mid-May I contracted Trindco to fabricate new kitchen countertops for me for $4601.96. I gave them a check for 50% of that amount, which was cashed 31 May. On 17 July, I contacted Trindco to schedule appointments to have them come out and measure for the templates, and then for the installation. The measurements were to be done on 26 July and the install on 3 August. On 26 July, Matt came out and measured for the templates, with no issues noted. On 2 August, Emily called for what I thought was the confirmation for the install the next day. However, she said that they would have to cancel the appointment and reschedule for Monday 6 August. When asked why, she told me that there was something wrong with the stone, that it had excessive pits and grooves which would take longer to fill than anticipated. I told her this was unacceptable to me as I had a business trip scheduled for that day. She put me in touch with the lead fabricator, who explained their process for cutting and fabricating, but could do nothing to expedite the process, so he transferred me to Hunter, the manager. Hunter explained the fabrication process again, but could do nothing to expedite it to ensure my countertops were installed the next day. I asked him if he could do anything to expedite it, such as having his team work overtime on Thursday to keep the appointment, or to possibly come in late on Friday or over the weekend. I was told neither of these were options. I asked him what their process was for returning my deposit, and he stated he could not return my deposit, because they had already cut the stone. There was no recourse for me, my only option was to wait for Monday. In my opinion, Trindco did not show diligence in their work. At most, they had two months to inspect the stone for anything which would delay the installation. At least, they had two and a half weeks to inspect the stone and plan. They did not do this, and as a result, I had to cancel a business trip and wait until the 6th. They could have had their team work overtime on Thursday night to meet the install on Friday. They did not. They could have done the install on Saturday, they would not. However, I was assured that I would be the first stop on Monday, and that I would receive a call between 8-8:30 Monday morning when the team was on their way. Shortly after 8AM Monday, Emily called again and told me that one of the installers called in sick, and they would not be able to come out until 1PM. At 1:30PM, no one had shown, and I called to find out when the installers would be here. I spoke with Kathy and was told there was another delay, and they would not be able to come out until 3PM. At 3:05 I called Trindco to find out where the installer was. I spoke again with Kathy, she told me the installer had just called, he was 5 minutes away from the shop, was going to load the truck and call me when he was on his way. The installer called me about 4:20 to say he was en route. On an average work day, I am home by 4PM. All told, I have unnecessarily gone an extra 3 and a half days without a kitchen, wasted eight hours of vacation and have to delay my plumber an extra day to hook up my sink all because they did not do due diligence by examining the job properly in the more than ample time allotted. The only thing they offered was an insincere apology. Despite the delays so Trindco “could get me a product I could be proud of”, there were flaws in their craftsmanship, such as back splash being cut too small and the dimensions of the sink cavity being incorrect. There were issues with the quality of work that was done that I let the installer know. I received a call from Kathy at Trindco on 8 August about them. Specifically: 1. They cut a section of the backsplash too short 2. The edge on one section of stone which butted against a wall was crooked 3. The cavity for the sink (undermounted) was uneven 4. A section of the backplash was uneven with the counter and showed daylight Kathy asked what time I would be available for the installer to come back out to fix the issues, and I told her 4PM that evening. She said the installer would be there at 4, and that he would call me when he was on his way. The installer called me at 4:20 and arrived at 5. The installer was able to fix items 1 and 4 to my satisfaction. Item 2 was fixed, but the only choice I was given was to put caulk in the gap as opposed to cutting a new section of stone. For item 3, the installer contacted Phil at Trindco, who suggested I contact Danny, the Trindco sales rep. I attempted to call, but it was after 5 and I received an answering machine. I called Danny the next day (9 August) and told him about the sink. He said he would look into it and get back to me. About a half hour later Phil called me and wanted more information. The problem with the sink cavity is that it was not cut even. On the forward and left sides of the cavity, the counter is nearly flush with the sink, with minimal overhang. On the back and right sides, the counter overhangs the sink considerably. Phil said he wanted to come out to look at it but after discussing schedules he said he couldn’t make it out that night, but may be able to make it out the following night. At 3PM on Friday 10 August I received a call from Kathy at Trindco, saying that an installer called out and Phil had to fill in for him, so he wouldn’t be able to make it out today, but could try for Monday or Tuesday. The first thing that comes to mind is that Trindco is establishing a pattern for missing appointments and commitments. Secondly, if Phil can cover for an installer, why was this not an option when I was sitting around all day on Monday the 6th waiting for an installer to show. In short, I cannot recommend Trindco for any reason. Their prices were comparable to other fabricators, but their poor customer relations, lack of concern for the customers needs and mediocre craftsmanship make them a poor investment.

Where does one begin: I guess we could start with the day we received an estimate with Trindco. We just moved to Virginia Beach and bought a house with a kitchen we wanted to renovate before we moved in. We contracted with Greenwich Kitchens to do the cabinets and their preferred countertop vendor is Trindco. Being that we were new to town and didn't have a lot of time, we went with them without any hesitation knowing that if Greenwich used them, they must be reputable. Trindco was contracted to provide a granite slab for our 9.5 ft island and Silestone for the bar top and the rest of the kitchen countertops. Greenwich was very clear from the beginning that our kitchen was on the 3rd floor and we were requesting a very large granite island. At no time during the negotiation process did it ever come up that there may be any issues with the size or how it would get to the 3rd floor. The first issue we experienced was when it came time to template. In a nutshell, apparently there was miscommunication between Greenwich and Trindco as to when Trindco was to come out to take measurements. We had requested it be done the day after the cabinets were installed. Unfortunately, due to miscommunication, they did not template did for another week. We were told that Trindco would do everything they could to template sooner but that did not happen. When they did come out, I had asked the person at our house to add an additional 1-and frac12; inch overhang to the original estimate. He said that wouldn't be a problem. As he was taking measurements, he casually mentions that he thinks there may be issues with the power lines outside and that the granite island may end up having a seam down the middle because they would have to cut the slab in half. Let me just say this was NOT something I was happy hearing. The island is the main focal point of the entire 3rd floor and the last thing I wanted was a seam running down the middle. Had I known this might be an issue, I might have reconfigured the space layout. Several days after his visit I received a call from Trindco and they informed me that the granite must be brought up in two pieces because they couldn't get a crane and that if I wanted it up in once piece I would need to call around for a forklift and assume liability. I was somewhat shocked upon hearing that I needed to call around and assume liability for something I expected they deal with. After absorbing what just had occurred, I realized how unprofessional their request was, and become really upset. I called Greenwich Kitchens and spoke to the VP and explained my concerns with Trindco. Let me also mention at this point that we did not price shop specifically because we didn't want any hassles nor did we have the time and yet, here I was being asked to call around for a forklift! Greenwich came by to assess the situation and agreed that it might look strange with a seam. They made some calls, and were told by Trindco that they would call around for a forklift. I received a phone call from Trindco several days later and they informed me that they called five forklift locations and no one would help them out. At this point, I was so exhausted and tired of not having a functioning kitchen; I gave up on the fight. I accepted that I was going to have a seam down the middle of my island. I still found it hard to believe that a slab of granite could not be delivered to a 3rd floor in Virginia Beach when most homes close to the water have three floors and exposed power lines. Three days prior to the install, I called Trindco on my own and explained that I had requested an extra 1 and frac12; inch overhang to the island when their employee came out to template. I wanted to make sure it had been done before they came out to our house with the granite. I asked Kelly that I be phoned once they confirmedand hellip;never received a call back, so I called. Kelly told me that everything was fine; there would be a 1-and frac12; inch overhang on three sides and an 8-inch overhang on one side. Great, so I think. Installation day comes and not only was the granite too short, by 1 and frac12; inches, but the Silestone was incorrectly templated on both sides of the cooktop, which basically was all of the countertops! We couldn't believe it. My husband was so upset that he had wasted a good portion of his Saturday overseeing the failed delivery. It also meant that we now were going to have to push back the installation scheduled for that Monday, for all our appliances, as they could not be installed until the countertops were in. Even the installer for Trindco was upset with the whole thing and said he wasn't taking the countertops down three flights of stairs, so he left them there. We thought at this point, someone higher up than Danny, the sales rep, would have been calling us first thing Monday to apologize for all the problemsand hellip;.nope. In fact, my husband spent much of his morning, while at work, trying to track someone down at Trindco that would rectify the situation. His calls were not returned until later that afternoon. The owner of this company was finally involved. In a nutshell, he told us that he wanted to look for a forklift and get the old countertops out and the new ones in. He still said he wasn't even sure it could be done. We were so frustrated that they were now trying to a get a forklift. After explaining the debacle with Trindco to our contractor who was performing the structural portion of our kitchen remodel, he told us of a granite company he used and wouldn't mind giving them a call for us. Versatile Granite and Stone came out the very next day to take measurements AND actually had a crane driver come out and assess the power lines. The crane driver said the granite could be lifted in one slab. Obviously this was music to our ears. We told Trindco, we were not going to use them for the granite, but they could finish up with the Silestone (forklift not required). We figured since they had half of our money, we should at least get something out of them. As I write this review, I'm sitting at my island bar made from a beautiful slab of granite in ONE piece! I have never experienced such unprofessionalism and arrogance as I did with Trindco. I would never recommend them to anyone! I also told Greenwich they should reconsider who they use as their preferred countertop company.

She was very nice and professional.

The salesperson was excellent to deal with. I didn't actually interact with any of their installers because I wasn't here when they came out to do the work. They did it on time and did an excellent job. They were just very easy to deal with. There were no complications.

We had one glitch--though TRINDCO (Wesley) had communicated with our cabinet installer, he went on vacation prior to our final measurement and installation. Unfortunately, due to some miscommunication, the granite piece initially installed on my island was 2 inches too small in length and width. When Wesley returned (a week after installation), I called him about alarger replacement piece, and TRINDCO delivered and installed the new, larger piece within less than a week at no cost. I could not have asked for better, more timely, and more customer-oriented service, and in fact, I was so impressed that I wrote a personal thank you note to TRINDCO. I would highly recommend them to anyone replacing their countertops anywhere in the house/condo/property!!!

We were very satisfied. They were fast and professional. There was something that was not sanded completely and they came right back to finish it off.

We moved in to our home and knew the countertops would need to be replaced (old formica, green in color, outdated). I had read about Trindco on Angie's list and went with them based on previous reviews. The selection was great, staff was very helpful - Kathie even let me take several samples home with me to find exactly the style I wanted. Measurements were done within a week and the countertop was installed within two weeks after the measurement was made. Work was professional. I may or may not use this company again - the only complaint I have is that they only do countertops. We had to disconnect all plumbing, gas, etc and reinstall when the counters were in. That includes us having to install the faucet we purchased from Trindco. Trindco only does the counter installation - all other services are up to the customer to have complete. We also were responsible for caulking the new countertops where they meet the wall. But the price was very competitive and the workmanship was good.

They were very good. They came in and took measurements and made a template of the kitchen using the computer, so that they were able to cut the countertops correctly. They also took the sink so that they make the cut out. They called back within a week and said that they were ready to do the installation. They were very professional, came on time and finished the work in a short period of time so that we could get the plumber to hook the sink back. I would recommend them to anyone.

They had a tent sale one week-end and had a parking lot full of granite pieces to choose from at 40 to 50 percent off. With installation I saved atleast $1000 off the Home Depot price. They came to my home measured, cut and installed the countertops all within three weeks. They called me the day before measuring and installing to confirm an arrival time. They arrived both times within thirty minutes of the promised time. The installers were very professional and took care to cover the hardwood floors and clean up after they finished. I couldn't be happier with how everything turned out.

I chose the granite I wanted Trindco came out made the measurements, cut the granite for faucets and undercounter sink and then installed the top and mounted the sink to the countertop.