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The Carpet Medic

Carpet Cleaning, Upholstery Cleaning, Ceramic Tile,

About us

We are OPEN Call today for an estimate (757) 650-7737 The Carpet Medic has more than 16 years experience in providing outstanding professional workmanship and service for all your carpet, upholstery, tile and grout, oriental rug, drapery, and auto upholstery cleaning needs. We serve businesses and homeowners - give us a call today or send us a message with your phone number for quick response! We proudly offer Angie's List members, Seniors, Police, Fire, EMS, Nurses, Teachers, and Military!

Business highlights

24 years of trusted experience

Services we offer

Cleaning services include, but may not be limited to: Ceramic tile and grout, upholstery, oriental rugs, dryer vent, carpet, flooring, draperies, and automotive upholstery.

Services we don't offer

Give us a call to discuss your cleaning needs!

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%



Accepted payment methods

Check
MasterCard
Visa

Photos of past projects

Reviews

4.6291 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
11%
3
4%
2
2%
1
4%


Rating CategoryRating out of 5
quality
4.6
value
4.6
professionalism
4.6
responsiveness
4.8
punctuality
4.8
Showing 51-75 of 291 reviews

ANDREW W.
07/2015
5.0
carpet cleaners
  + -1 more
Very professional....on time and was very efficient. Respectful of time and home. Son/father team that did not disappoint. Highly recommend to anyone!
Description of Work: Cleaned carpets

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

nan P.
07/2015
5.0
carpet cleaners
  + -1 more
arrived on time, carpet now very clean
Description of Work: cleaned and protected carpet and runners. stretched carpet, this seemed expensive

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Eileen M.
07/2015
5.0
carpet cleaners
  + -1 more
Overall work was good. They were fast and efficient
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Joseph C.
07/2015
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Pleasant gentleman, did a through job couches looked brand new.
Description of Work: Steam cleaned the couches and two rugs

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Lucy O.
07/2015
5.0
carpet cleaners
  + -1 more
Ryan did the actual cleaning, under Dad's constant coaching, and they really work well as a team. Michael too time to explain what I could do to maintain my light-color Berber carpeting, and strongly suggested that I go no longer than 12 months between cleanings. He explained that the high-quality product Ryan applied would turn to powder after it fully dried, and that I'd need to vacuum that powder up. Good to know. I felt very confident that they both did a quality service, and my carpet looks much better, though not "as new". I was very happy with the results, and will want to keep using The Carpet Medic annually.
Description of Work: Michael and his son, Ryan, came to my home and cleaned the floors and stairs, which is about 7 areas in total. He applied a long-lasting protectant (at an extra charge) to the most traveled areas.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Carpet Medic
Yes the pretreatment leaves small amount we can't get back. When it dries, it turns back to powder. So the carpet won't re attract dirt. after carpet dries the carpet should be vacuumed to remove the rest.

Alana F.
07/2015
5.0
carpet cleaners
  + -1 more
I'm sure it was all lovely. I would use them again.
Description of Work: They cleaned carpet.
Rating CategoryRating out of 5
Yes, I recommend this pro
$179

Caroline G.
07/2015
5.0
carpet cleaners
  + -1 more
Father and son team did an outstanding job! I would highly recommend them!
Description of Work: Cleaned carpets

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$139

Jan K.
07/2015
5.0
ceramic tile, floor cleaning
  + 0 more
Ryan arrived on time and was wonderful. He explained everything he was doing and was careful to do a test spot first due to the special grout I had in my kitchen. He was fast but thorough and a polite, pleasant and down the earth young man (he works for his father, the owner of Carpet Medic). The end result was a remarkable, sparkling, improvement. I am SO happy I had this done - I could never have gotten it that clean if I spent days on it. This is a wonderful service for anyone with dingy grout. My bathroom tile/grout is 19 years old and has never been professionally cleaned and it looks brand new now. My kitchen looks brand new as well, and hasn't been this clean since the day it was installed. They use a high pressure water/ vacuum machine after applying a special cleaning agent and letting it sit. I highly recommend this service and company.
Description of Work: I bought an 'up to 300 sq. ft' tile and grout cleaning and had my kitchen, master bathroom, middle bathroom and half bath cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Jennifer S.
07/2015
5.0
carpet cleaners
  + -1 more
Gentleman was quick with the cleaning. He was very respectful.
Description of Work: Cleaned all of the carpets in my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Elisa W.
06/2015
5.0
carpet installation, carpet cleaners
  + 0 more
He was on time. He was polite and very professional. He didn't try to upsell us on things we didn't need and even gave us a discount on the pet treatment since we were getting so much other work done. He responded quickly to our message we left for him after hours (called the very next morning). He did an excellent job and was able to remove all but one stain and took care of any pet odor. The carpet was very clean and it smelled wonderful. We plan to use him for all of our carpet cleaning needs in the future and will recommend him to any friends and family that require the services he provides. Bonus: He knows A LOT about carpet care and gave us good tips until we need him again.
Description of Work: Cleaned the carpeting through the whole house to prepare for move out inspection. He also did a pet treatment to remove any pet stains, allergens, and smells.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Joanna S.
06/2015
1.0
carpet cleaners
  + -1 more
I bought a big deal two years ago and he was terrible; it was the worst one I have ever had. That is why I remember it so well. I probably would not have remembered it so well it if had gone nice and smooth, but it did not go nice and smooth. He had his son with him and he quoted me about $150. As soon as he came out to the house he saw a dog door in the house, it is a rental property, I rented it for a year. Then he said if he was going to do the work he would have to add another $100 to it because he had to spray for pet dander, or something like that. So he has to add another $100 to the fee because I had pets. I told him I don't have pets and that it was a rental property. They have a dog door because their used to be a dog here but that was before me. He said he had to spray something and that we had something on the carpet that looks like pet dander. I told him I did not have any pets, but he was lying; he was terrible. He is a scam artist. Don't ever ask for him again, never. He fought me on the price. After I was told me the price would be one thing he tried to charge me more so I told him I was not going to have any spray or anything like that. He was not going to do that for me. The price was not good because he did not want to honor it.
Description of Work: .

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$250

Response from The Carpet Medic
I can't say that I remember your job specifically as your review comes 2 years later and I have done many jobs since then. I can say that I have never forced a customer to add anything to their bill they didn't need, or want in my 20+ years. I'm not saying you, but I get many renters that tell me they didn't have a dog when they actually do as they don't want anything referring to a pet on a receipt that they have to give to the landlord. So if I see evidence of a pet I have to express the importance of pet enzyme treatment. If I clean without applying it and there was a dog the carpet will smell very bad. If you don't get the treatment, and when you do your walk through with the landlord and it smells bad you can't hold me responsible as I have done my due diligence. If you chose to have me put the treatment down that was your call. I only express the importance of pet treatment if there was a dog and could care less if you get it or not, as long as we are clear about the risk of not doing the treatment, if there was a dog, as you can't blame me for bad dog odors after the cleaning.

Cathy M.
06/2015
5.0
carpet cleaners, house cleaning
  + 0 more
The workers arrived when they said they would. They had a van mounted carpet cleaner. Time was taken to move light furniture. Information was given on how to care for carpets, keeping warranty from manufacturer, and repair of carpets. Would call this company again.
Description of Work: cleaned carpets in 5 rooms and flight of stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$179

Jeananne H.
06/2015
5.0
carpet cleaners, upholstery cleaning
  + 0 more
They are a father and son team who were both personable, professional and even gave me a discount for the next service I get.
Description of Work: Clean stairs and sofa.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Lorna C.
06/2015
4.0
carpet cleaners, house cleaning
  + 0 more
For the price it was good. Price does not include moving any furniture
Description of Work: Clean 5 rooms

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$100

Response from The Carpet Medic
The price does include moving of basic furniture. We always walk the job prior to cleaning to find out what you want moved, as we walk the job. However if you have stacked everything on the couch or have not pre vacuumed under the furniture and there is a lot of debris under said furniture we will not clean under. we also do not move electronics.

Cathy M.
06/2015
5.0
carpet cleaners
  + -1 more
The boys showed up on time, they came to the house in a van mounted steam cleaner. The equipment was very clean.. The hardworking workers with one pre-treating and the other starting the cleaning. I learned more about carpeting then I ever knew. Information was given on extending the life of the carpet and its Warranty . Also learned about what breaks down the pile of carpet.. Offered for a small fee the chance to stretch carpet.. When they left my carpets were so clean and dried in a six hour window as promised . I will call this company again
Description of Work: Came out and pretreated pet area's and cleaned carpet. in entire house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$179

Brenda H.
05/2015
5.0
carpet cleaners, house cleaning
  + 0 more
He arrived just barely in the two hour window, but it was on time. He advised me what items he offered would help me have a more successful outcome, and got right to work. They were really fast and efficient, and I was so happy to see the old stains were removed. Took a bit longer than 6.5 hours to dry--in fact, we still have some dampness today, but everything looks so nice. No more wrinkles, spots or stains, and I feel rejuvenated and ready to clean everything out and start fresh! I highly recommend
Description of Work: Pretreated and cleaned 5 rooms of carpet for big deal price of $100--which I thought was a great deal. I added enzyme treatment to one room, and had 2 rooms stretched to remove wrinkles. Then decided to add love seat and chair to the contract. He charged a very fair price and even threw in protectant for the furniture. Very satisfied.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$385

Colleen G.
05/2015
5.0
carpet cleaners
  + -1 more
They contacted me quickly and came out in no time at all. The service was great.
Description of Work: 5 Rooms of Carpet Cleaning!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Timothy M.
05/2015
5.0
carpet cleaners
  + -1 more
He was professional and very knowledgeable. He gave a lot of good tips and his pricing is also very reasonable. We are more pleased with the results than we had with Stanley Steamer. It was a wet carpet clean and it did not take very long to dry.
Description of Work: We had him to clean the living room and dining room carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Holly F.
04/2015
5.0
carpet cleaners, house cleaning
  + 0 more
He arrived on time. He was professional and courteous. The job was done well. I was pleased with the service.
Description of Work: Cleaned carpet in four rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Alicia E.
04/2015
5.0
carpet cleaners, house cleaning
  + 0 more
The not only cleaned all the carpets they also moved a damaged section from a living room into a bedroom closet. When they were done the carpets were very clean and now longer smelled like the dogs that had been living in the house. I will definitely be calling them in the future.
Description of Work: They cleaned all the carpets in a house we were preparing to sell.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$324

Ruby M.
04/2015
5.0
carpet cleaners, house cleaning
  + 0 more
He went well. He explained each step of the process he was doing as it related to carpet cleaning. He also made suggestions on what could be done to extend the life of the carpet. Very professional.
Description of Work: Cleaned carpets - entire house and applied carpet treatment. I am guessing about the price. It was reasonable for the size of the house. I would use this person again. They did a great job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Henry P. B.
04/2015
4.0
carpet cleaners
  + -1 more
He does a pretty good job. Be prepared for him to try to add on additional charges.
Description of Work: They cleaned several rooms in a house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Tommy C.
04/2015
4.0
carpet cleaners
  + -1 more
I don't think they looked as clean as in the past when I'd used other companies. They were very flexible in the timeline due to my hectic schedule ans I was very thankful for that absolutely. I can't say that the additional pet treatment really worked.
Description of Work: I had 5 areas carpet cleaned and I had pet treatment done.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$140

Laura S.
04/2015
5.0
ceramic tile
  + -1 more
They informed me that they do not offer stain removal. I have decided not to use the deal.
Description of Work: I purchased a big deal for them.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0


Response from The Carpet Medic
I never said we don't do stain removal. We pre treat everything we clean and that is included in the price of the cleaning. I did tell you that if any of the grout was stained permanently, or the grout was never sealed sometimes a second process would be needed with a different chemical that would remove a thin layer of grout, and that would be the same cost as the cleaning. It's also something that don't need to be that often as the cleaning is usually more than effective.

Lynn B.
04/2015
3.0
carpet cleaners
  + -1 more
Bought the sale service for $200.00 then was told when the appt was scheduled that if I had a dog it was an extra $20 - PER ROOM. Ouch. He insisted on treating rooms the dog was never in... also got annoyed when I reviewed the work and asked him to get to missed spots. Furniture must be moved and carpet completely cleaned. You don't miss spots (I understand the carpet needs to dry but furniture can be moved to allow all spots to dry). That all said he was pretty professional and gave some tips for future carpet care. The real turnoff was the extra $20/room, though.
Description of Work: Carpet cleaning.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$320

Response from The Carpet Medic
Most companies wont tell you about the pet treatment until they arrive. I always ask when setting the appointment so you know what to expect the price to be before I arrive not after. I never insisted on treating all rooms or insisted at all for that matter any rooms ne treated! I explain that if an oily dander dog is on the carpet or has urinated on the carpet, that the carpet will smell worse after the cleaning with out the treatment. again we also don't move china hutches, entertainment centers, large beds, or really heavy furniture. as the heavy furniture can crush the protective blocks and cause water damage to your furniture. and wood stains in your carpet.

Contact information

213 Misty Ridge Ln, Suffolk, VA 23434


Service hours

Monday:
8:30 AM - 8:00 PM
Tuesday:
8:30 AM - 8:00 PM
Wednesday:
8:30 AM - 8:00 PM
Thursday:
8:30 AM - 8:00 PM
Friday:
8:30 AM - 8:00 PM
Saturday:
8:30 AM - 8:00 AM

Licensing

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Ceramic Tile,
Oriental Rug Cleaning,
Dryer Vent Cleaning,
Drapery Cleaning

FAQ

The Carpet Medic is currently rated 4.7 overall out of 5.

Monday: 8:30 AM - 8:00 PM

Tuesday: 8:30 AM - 8:00 PM

Wednesday: 8:30 AM - 8:00 PM

Thursday: 8:30 AM - 8:00 PM

Friday: 8:30 AM - 8:00 PM

Saturday: 8:30 AM - 8:00 AM

The Carpet Medic accepts the following forms of payment: Check,MasterCard,Visa
Yes, The Carpet Medic offers free project estimates.
No, The Carpet Medic does not offer eco-friendly accreditations.
Yes, The Carpet Medic offers a 10% senior discount.
No, The Carpet Medic does not offer emergency services.
Yes, The Carpet Medic offers warranties.
The Carpet Medic offers the following services: Cleaning services include, but may not be limited to: Ceramic tile and grout, upholstery, oriental rugs, dryer vent, carpet, flooring, draperies, and automotive upholstery.
Give us a call to discuss your cleaning needs!

Contact information

213 Misty Ridge Ln, Suffolk, VA 23434


Service hours

Monday:
8:30 AM - 8:00 PM
Tuesday:
8:30 AM - 8:00 PM
Wednesday:
8:30 AM - 8:00 PM
Thursday:
8:30 AM - 8:00 PM
Friday:
8:30 AM - 8:00 PM
Saturday:
8:30 AM - 8:00 AM