The Carpet Medic

Excellent! The owner, Michael was able to set up a next day appointment with his son Ryan. Ryan was very professional, nice and did a wonderful job. I highly recommend this company and will use them for all future carpet care needs.

I just wanted to follow-up with another review to say thank you and let everyone know what a wonderful job Carpet Medic does. I plan to call them again for my next carpet cleaning needs. The true test of carpet cleaning is not right after they are cleaned, but later, after normal wear resumes. After Carpet Medic cleaned my carpets, they stayed cleaner longer and spot cleaning was easier too. A neighbor of mine was over to the house just the other day and she commented on how bright and clean my carpets look! Upholstery cleaning has also held up and still looks good. Proof is in what lasts! Great quality work!

First, I'll say that the end result was relatively ok. Most of the wrinkles were gone (but not all), and the carpet looked nice standing up after the cleaning. But I need to mention a couple of major issues I had with this provider: 1) The pricing seemed really wishy-washy at first, so I asked for a quote after Michael arrived. He walked through and put together a quote in writing, also reflecting some concessions based on our discussions. Almost immediately after starting the job, he found a couple of ways to increase the price. He will say that at first you do not know the total amount of work that will be required, but I believe that a true professional has a solid handle (at least 90% certainty) on what work is required after seeing the house in person. I felt "nickel and dimed" throughout the experience, and that some of the items brought up should certainly have been known during the original quote. In the end, a wrinkle left in the hallway was not stretched out because he said it would cost extra. 2) This provider spent a significant amount of time chatting with me and my wife, a small portion of which was helpful tips about carpet, but he also got into politics and many other topics. This made it impossible for my wife to focus on her work, which she does from home. She politely brought this up a couple of times, but it continued. 3) A lot of time was spent explaining in depth about why something couldn't be done at all or couldn't be done up to our expectations. I wondered several times why I was paying the price tag quoted (actually, above the quoted price) was when much of what we brought the vendor in for could not be done. 4) I was charged a full rate for moving furniture in the room, after which the vendor explained that he could not move two large pieces back onto the carpet while it was wet without the wood stain permanently staining the carpet. We moved them back ourselves later, but I was fuming about being charged $50 extra for furniture to be moved. There was minimal other furniture, since we had already moved several items out. In summary, my expectation for excellent service is for the vendor to keep focused on skillfully completing the work expeditiously and with a high level of quality, and at the agreed price. While the carpets came out "ok" overall, the work was overpriced and it was just not a good experience for us. Sales tactics are used heavily while the work was so-so.

Ryan came out to the house alone. He's such a nice and professional young man! Originally I had purchased an Angie's list deal for 7 rooms plus stairs for $179 or so. Booking was easy! I asked for a Saturday date well in advance and they were happy to oblige. I knew a few of our rooms would count and two because of their size, and we have two sets of stairs in the home. We also decided to add pet enzyme treatment to the whole house after I spoke with the owner at the initial booking. I was given a window of 9-11 for arrival. Ryan called at 9:10 and said he'd be there in 35 minutes. Perfect! When Ryan arrived we walked the whole house together. We discussed the rooms that would count as two and he gave us his opinion on stains he thought may or may not come out. He had no problem with us adding several additional rooms and the extra pet enzyme and scotch guard treatments (I was worried about time contraints). And he definitely hooked us up with our large closet and sitting room. Because this was a new house to us, we weren't sure of the origins of the stains. Ryan was pretty darn good at guessing what would and would not come out...he did not over or under promise. We were very happy with the results and the cleaning solutions smelled wonderful. I'm not sure how long the job took him, I left early and my husband stayed home, but Ryan's a good, efficient worker. A note on pet enzyme treatment: Prior to the carpet cleaning, my very well housetrained dog was marking his territory on the carpet in our new house!!! He could clearly smell the previous owner's dog and wanted to make his presence known. I was really hoping The Carpet Medic's pet enzyme treatment would put and end to that and it definitely did. No more marking from my mutt, which was a huge relief. If you are moving in to a home that had a previous dog there, it's well worth the money to get their funk out. If we hadn't done it, I could only imagine how much more marking my dog would do. Overall I've very happy with the service received and would gladly call them again for future cleanings!

Michael was great. He was very knowledgable of everything carpets. He son cleaned the carpets while we chatted. I'd definitely recommend them for a one time clean or a yearly service. Don't waste your time renting a carpet cleaner yourself!

Did a great job and was early to service. Local company as well.

Great. Arrived on time. Fast jobs

I think the cleaning went well. There were two men - a son and a father. The son did all of the cleaning. The father is a talker - and that is an understatement. He is very passionate about carpet cleaning but he bent my ear about carpet cleaning, etc. the entire time he was here - non-stop. The other concern I have is that the first thing he did once in my home was bend back a section of my carpeting that had not been installed correctly. It wasn't installed well and it's giving at the edge. He proceeded to pull it back much further than it had already been and speak to me for a long time about how bad it was. The problem is that he made it worse. I finally requested that he get started on the cleaning and stop discussing that part of the carpet. That part of the carpet now looks worse than it did. He offered to come back and fix it for me, but that did feel somewhat opportunistic. He also said at one point that another client complained about feeling pressured for other services. While I didn't feel pressured exactly, his passion was over the line at some points - he talked non-stop about all the services he would do "the next time." While I appreciate letting me know, generally, what other services are offered, I quite honestly just didn't need the level of detail provided. If I could provide any helpful feedback, it would be that both people need to engage more in the cleaning - or just send one person to do it. As a homeowner, I don't usually engage in long conversations when getting carpets cleaned, etc. There's polite chit chat of course, but unless I specifically ASK for in depth advice, I don't want to stand and discuss it for longer than 5 to 10 minutes or so! I didn't want to walk away from the conversation lest I come across as rude, but please think about this next time you're cleaning. I appreciated his level of knowledge - he seems to be very educated in the art and science of cleaning - however, I would have felt more comfortable if he had spoken for a few minutes and then gotten back to the task at hand. I also noted while reading some of the other reviews that some others have provided similar feedback so I hope they'll take this and work on it. The work itself seemed great, the price was fair but I probably would not work with them again due to the non-stop discussion and the way he handled our incorrectly installed area.

Arrived on time, performed job as expected and gave me other tips on cleaning solutions.

Average cleaning job... was quick, efficient... could have been more thorough. He was in a hurry or gave the impression he was.

Canceled due to additional charges for pets and odor

Carpets are 18 years old and they came out looking wonderful.

Based on the one conversation, he is defensive and argumentative. I would not recommend him. I want to be refunded or use another vendor.

They initially rescheduled due to van complications. Then I called as I was on my way home, he seemed irritated as they were there 10 mins (even though my daughter was there) he said they didn't start work as they had to get paid first, I reminded them I paid through angies list. I showed up minutes later to see small puddles on my laminate floor and when I touched my persian rug it was wet!! I was so angry, I could not believe they do not 1. roll the carpet/flip it out the way, 2. Hello! Use a sheet or tarp to protect the floor when they are soaking the chairs?? The guy said they never do and was adament it WASN'T a big deal which made me even more angry, they wiped it up with my towels they didn't even bring their own. The ONLY reason I didn't give a F is because the chairs came out ok.

The Carpet Medic is a team of professionals that do exceptional work! I contacted the company to make an appointment and spoke with the owner, Mike. He was very courteous and accommodating when it came to fitting the service into my busy schedule. He informed me that the cleaning team would arrive between 11:00-1:00pm and I would receive a phone call 30 minutes in advance when they were on their way and that is exactly what transpired. They were very punctual and professional. I was given an estimate and I found it to be very reasonable. Once they went to work they were very careful with the furniture and open to my specific requests. I was impressed with their cleaning equipment I found it to have much more cleaning power than the larger companies I have used in the past. During the cleaning process they explained every step and were more than willing to answer questions and provide me information. Once they had finished I was allowed to take my time and inspect the work. The carpets were cleaned extremely well and in some areas looked brand new!! Before leaving they left me with two sets of sterile booties so this allowed me to enter the cleaned rooms immediately if I wished- I subsequently found that to be extremely helpful! I highly recommend The Carpet Medic, this company cleaned my carpets thoroughly and the results are spectacular! I have found a carpet cleaner for life!!

They arrived late for their appointment but called to say they had run over at another job. They didn't want us to move the furniture out of the rooms they were going to work in as they were just going to work around them. They were fast and friendly but since we had bought the deal with Angie's List they were very specific on how much they would cover on the job. Since I had a large living room, I knew it would be considered 2 of the 5 rooms. When I agreed to pay extra for the Pet Decon per room, they were more willing to do the hallway and stairs I had thought would be my 5th 'room'. They were able to get some stains out they I never would have thought possible. All in all, it was a good experience and if you need carpet cleaning done, these are the guys to do it. Just be prepared for it to be a little more expensive than planned. But the quality is worth it.

The service was on time, as they stated they would conduct the work in a two hour window. They completed the work, and additional stretching of the carpet on time, and we were very pleased with the work.

They did a fantastic job. I had stains from door hinges by front door that I could never get out, but he removed it! Also had random stains in all rooms which were removed. Traffic areas cleaned like new. Did so well I decided to do my loveseat and chair, and they are great, too! Really loved the job and it was dry overnight.

He was very thorough and also gave me very good advice on my hardwood floors without trying to sell me more services.

Good. Said he would be here beteen 9-11. Showed up at 11. Quite a few add on costs for carpet but reasonable. Very good job!

I was not happy with the results. The owner and owner's son (teenager I believe) cleaned the carpet. I paid $159 for 6 rooms and extra $20 ($120) per room for pet treatment. Then an extra $50 for two upstairs room for urine stain and smell. I was told they schedule two hour slots to do the work. They finished within 30 minutes. I questioned the owner about the quality of service got versus what I paid for. He assured me that he did his best to get the stains and smell out, not just the pet related stains but others. I just do not get a good feeling about what happened. I will replace the urine stained and order carpet and have the other carpet cleaned again by another company.

I am getting ready to sell my home and I wanted the carpets cleaned to it would look good for any potential buyers. I was able to communicate with them online through Angie's List and book my cleaning. They showed up on time and were very polite. They assessed the areas to be cleaned and then got to work. The whole process took less than an hour (just stairs, upstairs hallway, and bedrooms with closets). I am very happy with the results! I would definitely recommend The Carpet Medic to all my friends. Thank you!

great quality of work and great service

Very professional. Very clean

Did a god job. I felt like it was pretty expensive for such a small area. Sold me some pet cleaner solution that added an extra $60 to the bill. Even though the house didn't smell like a pet but because one had lived there in the past.