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Fitch Specialties LLC

Water Heaters, Plumbing, Gas Logs,

About us

We are a smaller company with big company standards. We are a Rinnai Elite Dealer and an Authorized Service Provider. All of our work is paid upon completion unless otherwise set up prior to doing business. We accept all credit cards, checks and cash as payment. We can also set you up on a payment plan through a finance company through Rinnai.

Business highlights

36 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing - Toilets, Clogged Drains, Shower Heads, Water Temperature Fluctuations, Faucets, Lower Water Pressure, Garbage Disposal Installation, Dishwasher Installation, & Outdoor Shower Installation. Tankless Water Heaters. Gas Fireplace Service, Repair, & Installation.

Services we don't offer

Although we do offer some plumbing repairs to our water heater customers, we recommend you contact a company that specializes in drain clogs and/or cleaning for that service.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

5.079 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
95%
4
3%
3
0%
2
1%
1
1%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
5.0
responsiveness
4.9
punctuality
4.9
Showing 1-25 of 79 reviews

Dennis H.
11/2019
5.0
water heater repair
  + -1 more
very well, Would definetly hire them again. Were on time and very professional
Description of Work: Install tankless water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Fitch Specialties LLC
Thank you for allowing us to serve you and your family. It was certainly an enjoyable experience for us as well.

Michael K.
08/2019
5.0
water heater repair
  + -1 more
Situation resolved itself but owner called me back promptly to discuss the issue and gave me great, sound professional advice
Description of Work: Had a busted thermopile igniter on gas water heater

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Response from Fitch Specialties LLC
Thanks for the review. We want you to hire us when you need us. If we can help you through the process over the phone we will. Thank you again.

Emma S.
06/2019
5.0
water heater repair
  + -1 more
Gave us a fair price (about $3k for the water heater and installation and $750 for the radiator removal) and did the work professionally and efficiently.
Description of Work: Installed new tankless water heater, ripped out nonfunctioning steam radiators

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$3,700

Kate K.
03/2019
5.0
electrician, plumbing, water heater repair
  + 1 more
We had an excellent experience with Tim. When our old water tank failed, Tim responded quickly to our call. He provided detailed quotes for installation of a replacement tank and also for an on-demand water heater. We were impressed with Tim's professionalism and knowledge. We chose the on-demand heater, which was a more complicated option. He and his team ran the new larger natural gas line and electrical wiring; mounted the new unit, added a the new roof vent and had the system up and running within 24 hours of our original call. Tim's team also fixed an unrelated issue with our gas stove installation and resolved an issue had been having with our sprinkler system's well. We were more than satisfied with his work.
Description of Work: Removal of leaking natural gas hot water heater tank and replacement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,900

Angie C.
08/2018
5.0
water heater repair
  + -1 more
The water heater was installed the day after I telephoned. I was going to get an estimate from Atomic plumbing also but still have not received a call back and I have had the new water heater for a couple of days.
Description of Work: Replaced hot water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Shawn R.
08/2018
5.0
plumbing
  + -1 more
Mr. Fitch was very responsive, gave me a few options that would benefit me in the future. I liked that alot. Mike the tech that came out was knowledgeable and efficient. He was in and out in no time. I really like this company and will use them again.
Description of Work: My garbage disposer died on me. It was time to replace it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$265

Response from Fitch Specialties LLC
Thank you Mr. [Member Name Removed]

Rens D.
06/2018
5.0
water heater repair
  + -1 more
Great service. Arrived within an hour of calling and Immediately fixed the problem. Polite and professional.
Description of Work: Leaking water heater

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Henry P. B.
04/2018
5.0
water heater repair
  + -1 more
Tim came out the day I called to get our water heater working again. He found some issues with the original installation and came back the next day to fix the problems which improved the water heater's capabilities and made the ventilation secure and safe. I would highly recommend for any Rinnai service issues.
Description of Work: Rinnai Tankless Water Heater repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,250

Response from Fitch Specialties LLC
We were happy to get your unit up and running again for you. We were able to prevent future damage to your home by reinstalling the venting properly at the roof line and also kept the home safe from pumping anymore carbon monoxide into the attic area of the home. The gas line adjustment will also help the performance of the water heater. Thank you for the opportunity to serve you.

William J.
12/2017
5.0
water heater repair
  + -1 more
Had a water heater leak, found it on a Sunday. Called and they responded immediately. Had a crew in the next day to remove the old tank and upgrade the system. They did a fantastic job, dealing with some unexpected issues along the way. So far no problems with the system, install, or follow up. Highly recommend anyone needing a replacement or an upgrade give Fitch a call.
Description of Work: Replaced water heater, upgraded to tankless system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

William J.
12/2017
5.0
water heater repair
  + -1 more
Replaced old water heater with new tankless system. Great work. Would definitely hire again.
Description of Work: Emergency Repairs on weekend

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kirby W.
10/2017
5.0
water heater repair
  + -1 more
Excellent! Showed up on time, provided excellent service and a very quick quote. Waiting on HOA to approve.
Description of Work: Quote for Rinnai tankless hot water system installation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Hugh S.
07/2017
5.0
water heater repair
  + -1 more
Did a great job. Were on time and did a great job removing the old heater and installing the new system. Did a great job in cleaning up the job site before they departed.
Description of Work: Installed a tankless water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Fitch Specialties LLC
Thank you Mr. [Member Name Removed] for your patronage and appreciation for the extra efforts we put forth to please our customers.

Dave J.
07/2017
5.0
plumbing
  + -1 more
Excellent work. Recommended highly.
Description of Work: Fitch Specialties came through for us once again. Imagine my shock last Thursday night after watering the garden and the outside faucet would not shut off the supply of water! I turned the water off to the house, called Fitch Specialties at 8:30 pm and got a return call from Tim Fitch within 30 minutes. His crew was there before 8 am the next morning and repaired the outside faucet. We’ve used Fitch Specialties for previous work and have always been impressed with Tim’s professionalism and his crew’s thoughtfulness and attention to detail. This is a company that you can feel comfortable having in your home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Myrna A.
06/2017
2.0
water heater repair
  + -1 more
Job Performed wasn't commensurate with the price we paid. Job details to be performed were good in print but quality of service is poor or below standard. I will not recommend this plumbing company or handyman to anyone. Mr. Tim who is the owner promised me to get back to me to repair a faulty shower strainer (hot water side) but I waited for almost 2 weeks and never give me the courtesy to let me know if he can do the job or not so I can hire somebody. Mr Tim who owned FITCH is not a professional businessman, Angie's List need to take Fitch out of their list.
Description of Work: Water heater

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$200

Response from Fitch Specialties LLC
Mr. [Member Name Removed] paid for a plumbing inspection and a tank water heater flush. He was having hot water pressure issues. The water heater was flushed, all of his visibal plumbing look in good shape. Upon completion of the flush and inspection, there were still hot water pressure issues. It was determined that the shower cartridges were filled with debris. I gave him a price to replace these cartridges at a reduced rate, once I could find them as a separate job. The homeowner didn't know that I had to go out of town for a bit unexpectantly. I wish I would have called him but I didn't think about it during the family emergency. When I arrived back in was i able to find the parts, finish the repairs and make the customer happy as promised. I even did a little more work to his shower heads throughout the house to help increase pressure at no additional charge. He apologized for the horrible review, due to the circumstances and mentioned that he would correct the review, but was deployed directly after the work was completed. So I assume he wasn't able to. Unfortunately time and unforeseen occurances befall is all, Im glad that his families plumbing is back to normal.

Joe T.
03/2017
5.0
plumbing
  + -1 more
Installers were professional and offered good solutions to installing the new gas and water lines. They also did not want to accept payment until the gas company replaced the meter which I appreciated.
Description of Work: Added a gas tankless water heater and installed new gas lines including a new line for a future stove. They also took care of contacting the gas company because the gas company put in the wrong size meter.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,900

Joe A.
02/2017
5.0
water heater repair
  + -1 more
the initial discussions with Tim were very informative. Tim then came to the house making sure the layout matched my expectations. Installers came out a couple of days later. Installers were friendly, courteous and did a fantastic job! When working in the house, they wore booties on their shoes. Cleaned up their work areas. Quality of installation was superior. I would highly recommend this company. Good price, great product & workmanship.
Description of Work: tankless water heater installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,600

Elsa M.
02/2017
5.0
water heater repair
  + -1 more
They did an excellent job. They were punctual and fair priced. Their responsiveness was excellent. I dealt with Tim directly.
Description of Work: I used Tim Fitch.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

PAUL C.
01/2017
5.0
water heater repair
  + -1 more
Fitch Specialties LLC was great. I was really happy with the service and will use them again.
Description of Work: Yes, Tim did a great job doing the annual service on my water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Matthew D.
12/2016
5.0
plumbing, water heater repair
  + 0 more
I called around for a quote on a 50 gallon gas heater replacement. Tim Fitch was available to do the work that morning, and gave a competitive price quote. He also gives a 10% discount to Angies List members, which is nice. The work was done on time with quality materials and workmanship. I also had a minor plumbing issue in the house that Tim Fitch was able to repair during the visit at an additional nominal charge.
Description of Work: I hired Fitch Specialties to replace a leaking 50 gallon gas water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Laurence D.
11/2016
5.0
water heater repair
  + -1 more
Tim and Ray from Fitch Specialties came in and corrected the situation and also pointed out some faulty installation procedures that the builders installers had made. The main one was the condensation line running outside from the unit was too small, and that was why my line was freezing during cold weather. They put in a larger pipe and shored up the water tank that the installer left dangling in the air.
Description of Work: Hot water from supplied by our Rinnai tankless heater was inconsistant.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Janell B.
11/2016
5.0
water heater repair
  + -1 more
I searched Angie's List and found several companies with A ratings but some not so great reviews. However, Fitch Specialties had a lot of A ratings and consistently great reviews, so I contacted them. Tim was out of the office but we were able to communicate via text and he gave me a quote and answered all my questions. His crew was able to come out within an hour of my first contact to install a new hot water heater! Everything went smoothly; Mike and Ray know what they are doing. I had some questions after the install and Tim responded quickly. I can tell he and his guys care about customer service.
Description of Work: My 29 year old gas hot water heater was leaking so I knew I needed another one - immediately.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

chris S.
07/2016
5.0
plumbing, water heater repair
  + 0 more
Outstanding. They showed up on time as scheduled and completed all of the work before the end of the day. The installer took the time to make sure i knew where all of the electrical and gas connections were installed and showed me how to operate the timers and regulate the water temperature. In addition the owner followed up to ensure everything was working to my satisfaction. If you are thinking of installing a tankless water heater these are the pros to go to.
Description of Work: Removed 2each 50 gallon hot water tanks from the third story and installed a Renai Propane Tankless water heater with a recirculating loop.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,650

Adrian J.
06/2016
5.0
water heater repair
  + -1 more
I had been without hot water for almost weeks. I called several contractors 2 scheduled and never showed and one never called me back. I saw Fitch on Angies list and thought i might give them a try. I didnt expet much. I WAS AMAZED. From the time I contacted them they were nothing short of professional. I never expected them to be able to come the same day. He said to me I will be at your house at a certain time and he kept his word. He explained what he was going to do and did exactly that. No bs no runaround. He was prompt curtious and on top of that he did a fantastic job. I HIGHLY recommend them for any plumbing needs. As a new home owner I can tell you I felt completely at ease with the above board service.and professionalism. They will be my first and only call for plumbing from now on.
Description of Work: Installed new water heater and removed the old one.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,035

Deidre S.
04/2016
5.0
plumbing, water heater repair
  + 0 more
I contacted Mr. Fitch in the morning about my water heater dying. I had purchased a deal through Angie's List for a replacement. He responded me in a prompt manner and was even apologetic that he could not come right away. He arrived in the afternoon, and during the day he kept in contact with me to make sure that he had exactly what was needed for the job when he arrived and to update me on his arrival time. Tim Fitch then called to tell me he was on his way. He got to my home and got directly to work. He was fast, efficient and got the water heater installed as promised. I could not have been more pleased. He answered all my questions and cleaned up the water and all the materials after the installation. I could not have been more pleased with the work performed. I would recommend this business to anyone who needs a water heater. They provided a quality product at a reasonable price.
Description of Work: Replaced gas water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Allison B.
04/2016
5.0
plumbing, water heater repair
  + 0 more
I was very satisfied with the service and value provided by this company in replacing our old hot water heater. I had an old unit that was in need of replacing so I purchased the deal on Angies List for a replacement electric hot water heater. The Angies List deal from Fitch Specialties was almost half the price of a quote we received from another company. Scheduling was easy, and the guys arrived promptly on a Friday morning as scheduled to replace the old unit. We did have a hiccup with the water shutoff valve, but the company was responsive to this issue and the owner himself came out the very next day and took care of it.
Description of Work: Replaced old electric hot water heater with new unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Contact information

2481 Box Elder Rd, Suffolk, VA 23437

http://www.fitchspecialties.com

Service hours

Sunday:
6:00 AM - 9:00 PM
Monday:
6:00 AM - 9:00 PM
Tuesday:
6:00 AM - 9:00 PM
Wednesday:
6:00 AM - 9:00 PM
Thursday:
6:00 AM - 9:00 PM
Friday:
6:00 AM - 9:00 PM
Saturday:
6:00 AM - 9:00 PM

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Water Heaters,
Plumbing,
Gas Logs,
Electrical

FAQ

Fitch Specialties LLC is currently rated 5 overall out of 5.

Sunday: 6:00 AM - 9:00 PM

Monday: 6:00 AM - 9:00 PM

Tuesday: 6:00 AM - 9:00 PM

Wednesday: 6:00 AM - 9:00 PM

Thursday: 6:00 AM - 9:00 PM

Friday: 6:00 AM - 9:00 PM

Saturday: 6:00 AM - 9:00 PM

Fitch Specialties LLC accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Fitch Specialties LLC offers free project estimates.
Yes, Fitch Specialties LLC offers eco-friendly accreditations.
No, Fitch Specialties LLC does not offer a senior discount.
Yes, Fitch Specialties LLC offers emergency services.
Yes, Fitch Specialties LLC offers warranties.
Fitch Specialties LLC offers the following services: Plumbing - Toilets, Clogged Drains, Shower Heads, Water Temperature Fluctuations, Faucets, Lower Water Pressure, Garbage Disposal Installation, Dishwasher Installation, & Outdoor Shower Installation. Tankless Water Heaters. Gas Fireplace Service, Repair, & Installation.
Although we do offer some plumbing repairs to our water heater customers, we recommend you contact a company that specializes in drain clogs and/or cleaning for that service.

Contact information

2481 Box Elder Rd, Suffolk, VA 23437

http://www.fitchspecialties.com

Service hours

Sunday:
6:00 AM - 9:00 PM
Monday:
6:00 AM - 9:00 PM
Tuesday:
6:00 AM - 9:00 PM
Wednesday:
6:00 AM - 9:00 PM
Thursday:
6:00 AM - 9:00 PM
Friday:
6:00 AM - 9:00 PM
Saturday:
6:00 AM - 9:00 PM