Business highlights
35 years of trusted experience
Emergency Services Offered
Services we offer
Amenities
Free Estimates
YesEmergency Services
YesAccepted payment methods
Reviews
3.73 Reviews
Showing 1-3 of 3 reviews
ANGIE U.
05/2007
replacement windows
+ -1 moreWhen Ricky called the next week i.e. coming to fix the drywall, I asked when they would come to wrap the windows. He said he'd come that week. The week went by and no windows were wrapped. I called a 2nd time and again was told he was really busy but he?d be out there within the next few weeks. Again no one came. They did call me 2 months. After the installation and offer to send the guy, but at that point, I was working with another contractor who thought they could do the work. I've had 3 window experts look at my home and they all say he installed the windows wrong, didn?t complete the work and did a poor job. I finally received my window warranty on 5/14/07, but it?s not longer valid as it had to be returned within 30 days of installation. I have talked to Custom Windows and Ricky Tucker who installed the windows several times. Ricky blames the issue on the siding and when I told Custom Windows that I had been advised to pursue legal action told me, "Do what you need to do."
Description of Work: I contacted them In Nov. '06 about installing replacement windows. They sent Ricky Tucker from R.T. Construction to measure the windows. I paid half up front and two weeks later he came out to install them. He replaced 11 windows, but said that the siding had been hung wrong and I'd have to pay another $50 per window to have someone else come out & wrap the windows. I noticed several areas inside the windowsill dry wall that we damaged. Ricky said nothing and didn't plan to come back and take care of this until I brought it up. There was glass EVERYWHERE inside and outside that I was left to clean up. He ?completed? the work without sealing the windows on the outside. It was dark by the time he finished & I was unaware of a broken frame & unsealed outside windows. I paid the balance but received no warranty. I was told his guy would come back to wrap the windows the next week and Ricky would come back and fix the inside windowsill drywall.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$3,410
05/2006
replacement windows
+ -1 moreThis company was great right from the very beginning. They gave me an estimate that was fair and the installation went very smooth. The crew showed up as scheduled and did the job perfect. There were not any air leaks and they cleaned up whatever mess they made before they left.
Description of Work: They installed sixteen windows in our home.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$3,000
CJ G.
05/2006
remodeling, doors
+ 0 moreI was extremely satisfied with all of the work that the owner of Tidewater did for me. I can honestly say he went the extra mile to ensure the safety of my deck. He was also very particular in the detailed work when installing the doors and windows. I think he is worth every penny I paid him and would gladly do it all over again.
Description of Work: Custom Windows of Tidewater installed some posts to help reinforce the back deck. They also installed nine windows, three 8ft. sliding doors, and one set of 8ft french doors in my four story home.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$20,000
Contact information
7165 Corinth Chapel Rd, Suffolk, VA 23437
Service hours
Monday:
9:00 AM - 4:00 AMTuesday:
9:00 AM - 4:00 AMWednesday:
9:00 AM - 4:00 AMThursday:
9:00 AM - 4:00 AMFriday:
9:00 AM - 4:00 AMLicensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Windows,
Doors,
General Remodeling
FAQ
CUSTOM WINDOWS OF TIDEWATER is currently rated 3.7 overall out of 5.
Monday: 9:00 AM - 4:00 AM
Tuesday: 9:00 AM - 4:00 AM
Wednesday: 9:00 AM - 4:00 AM
Thursday: 9:00 AM - 4:00 AM
Friday: 9:00 AM - 4:00 AM
CUSTOM WINDOWS OF TIDEWATER accepts the following forms of payment: Check
Yes, CUSTOM WINDOWS OF TIDEWATER offers free project estimates.
No, CUSTOM WINDOWS OF TIDEWATER does not offer eco-friendly accreditations.
No, CUSTOM WINDOWS OF TIDEWATER does not offer a senior discount.
Yes, CUSTOM WINDOWS OF TIDEWATER offers emergency services.
No, CUSTOM WINDOWS OF TIDEWATER does not offer warranties.
CUSTOM WINDOWS OF TIDEWATER offers the following services: DISTRIBUTION AND INSTALLATION OF CUSTOM VINYL WINDOWS AND PATIO DOORS.
Contact information
7165 Corinth Chapel Rd, Suffolk, VA 23437
Service hours
Monday:
9:00 AM - 4:00 AMTuesday:
9:00 AM - 4:00 AMWednesday:
9:00 AM - 4:00 AMThursday:
9:00 AM - 4:00 AMFriday:
9:00 AM - 4:00 AM