Anthony's Appliance and Repair Inc

"Thanks for your reply. We always strive to provide optimum customer service. In this case the info we received over the phone when scheduling and what the tech was told when he was in the home differed slightly. He could not replicate the issue at the initial service, he was there 30 minutes, but we were called back 1 hour after the tech left the home to say it was throwing the error code again. We ordered parts based on that conversation with your wife, which we don't normally do, because we were called out by your home warranty and per their agreement the issue has to present itself at the time of visit. Parts were installed and the error code came back again 1+ hour after leaving the home. The extension cord was recommended because the fault you were receiving indicated their was a power loss to the unit at some point and Lg suggested the power source as an issue. We could not get the additional parts from our supplier so we requested your home warranty company to supply them. Another delay in this process is it's a Lg brand product and most parts are not stocked locally. At this point if there was an issue regarding parts you need to call your home warranty company as they were providing the parts for the repair. We called and advised your wife that they would research part availability and be in contact with you regarding the repairs. I spoke with your warranty company this morning and they were able to get the parts and send to us but we were not notified what was going on regarding the parts situation. We will let them know to send this call to another company. I am sorry you felt the need to leave this review before repairs were complete but you have not attempted to contact us or your warranty company, according to them, regarding this matter. All of our customers are treated with the same importance. Some repairs are completed sooner due to brand or parts availability."

"We appreciate your response to service. You did not receive us as a Angie's List referral but from you Home Warranty Company because of our service record with them. The call back to you to schedule service was made on that Monday at 922am with no response at your home and you called back 20 minutes after that. Not sure what guy called you that morning as the only people who answer and call out on the phone at the office are 2 women. You paid us a minimal deductible as required by your warranty company not a full service call, parts and labor. You constantly referring to the change of information is ill received. What the tech requested would come as a larger component which is what was ordered. While I am not going to go back and forth about what you believe the original part was delayed and we had to go about ordering it the way the tech originally requested. I am sorry we did not come out first thing in the morning for your repair but you were advised the day before that you would be scheduled from 1-5 which is the time frame in which the tech arrived. You were not the only person scheduled that day that had a broken appliance. He installed the parts and it worked during the test period. The call that you placed to the tech was about 45+ minutes after he left your home and after 600pm. We understand you were upset that it quit working after the parts were installed and the unit did work before he left, which was concurred by the homeowner. The tech suspected a backed vent due to the parts that were needed but was assured by the homeowner that he had cleaned it out. Unfortunately with you going out of town and us being out of the office that evening as well we were unable to come back out before you left. When you have an issue after a repair you need to contact the home warranty company so that they can create a recall. I know it is simpler to contact the assigned vendor but if the tech gets back out there and if there is actually a failure there is not a way to put in for additional parts if the service report has been submitted. While you use the term fired that is not at all how it goes with your warranty company, it is reassigned which was also requested by us. Again this was not a situation where you paid us $400 and we never came back or responded. We were paid a $75 deductible, ordered parts, installed, and the unit was working when the tech was there. A message was left after hours on Friday demanding we return. A message was returned that Saturday morning when the office received the message advising a tech would come out Monday or Tuesday, dependent on your availability. We did not receive a return call until after hours on Saturday 10.25.14 requesting a tech come out on Sunday. Again we apologize that your expectations were not met regarding this service."

"We appreciate your review but I would to clarify some things you left out. You did not fire your tech, Anthony. He reqeusted the call be transferred after the way you spoke to him on the phone prior to him coming out to fiinish the repairs on your dishwasher. This call was through your home warranty not an angieslist look up. We always strive for optimum customer service but there are instances where that is not always acheived."

"We appreciate you review. While the tech did not find a leak at the time of service but regarding the linoleum this is the first we heard about it. If you called back and stated there was still an issue or damage of some kind an owner would have been dispatched to look at the issue. The service call listed in the review is not the amount we would charge so I am not sure if that is a mistype."