Anthony's Appliance and Repair Inc

Never returned (4 months) phone calls to set up appointment

They came out a couple of times and din't fix it. A few months ago they said they would order a part. I haven't heard from them and have tried to call several times. I got an answering service and haven't heard back. I wonder if they're out of business.

They did not have the part in stock to fix the dryer on September 9th when they came to my home ~ the tech was punctual. The technician and the scheduler (Erica) were truly polite and left no worries that my dryer would indeed be fixed. Unfortunately, to date, I have received 1 phone call from Erica in October stating that she was still waiting for the part from the manufacturer and would check to see how much longer it would take for it to come in for repair and keep me in the loop. It's November 10th today. I have called back numerous times and left numerous messages. To no avail, no one answers or returns my calls. I was truly hopeful that their experience and professionalism would prevail and I would have a dryer working properly, but after 2 months and no additional contact, actions have spoken for how this business runs.

Anthony's arrived on time the day we scheduled them which is important for a family where we both are working. The service representative did not stay long enough to witness the power failure we have been seeing in the spin cycle. Anthony's ordered parts that took 2 weeks to arrive and install based off the manufacturer's recommendation. Fair enough. The technician showed up onetime and installed a new card in the washer and did not stay longer than ensuring the machine powered on. The original problem remained when we attempted a normal load. At this point, I called anthony's and they suggested I try a different electric outlet in the home because the manufacturer did not have any further recommendations. It took them a week to "try and find" another part to replace. (my washing machine is neither old, nor an uncommon brand with rare parts). We have not heard if they found a part or been scheduled for additional service yet. We have not had a working washing machine in a month. It is obvious Anthony's is treating us as a customer being paid for by insurance, and not worth extra time by their technician to ensure they got it right, or even a courtesy call to let us know what they plan on doing next. If they will recommend replacement to the insurance company or get the repair done. Poor customer service, terrible quality of work. At least their employees are friendly.

We called on Sunday 10/12/14 and left a message. Monday they hadn't called us by 10 so we called them. They seemed confused when we called, and then 30 mins. later a guy called and said he was replying to our message from Sunday after we already had been given a time for them to come out on the following day Tuesday 10/13. We figured if we prepped the area for him that things would proceded a little faster. We removed the door off our laundry room, took the washer out and put it in the kitchen out of his way so he would have plenty of room to work in. He got here attempted to get inside the LG DRYER to get inside to see what the problem was. He said and quot; i don't have the right tool to get this one screw outand quot;, he was using a power screw driver and stripped the screw. At this point he said he would just order all three pieces he felt could possibly be causing the problem of the dryer not heating and he would return on Thursday and quot;two days laterand quot; I called the office after he left to confirm. The girl said between 1-4 on Thursday. Wednesday afternoon she called us and said their delivery of parts had came and ours was not on it. I ask her WHY NOT? She said, and quot;I'm not sure I'll have to call you back after I call and find outand quot;. I thought that was strange... why would you call a customer without having your details to begin withand quot; She called back and explained the part was on back order and would be coming from another distrubution center in Louisville, KY. I then said, and quot;partand quot;? as in A PART? She said yes, I told her that I was under the impression that three parts had been ordered for our dryer as he couldn't confirm what the problem was because he NEVER got inside the dryer as he didn't have the correct tools to complete his job after he had stripped one of the screws. She then said she doesn't know why he told me that because she always orders the complete heating unit. and quot;so the song and dance beginsand quot; Then I ask so when is this suppose to arrive and when will he be here to install it? She told me she hoped it would be in on Thursday but there was no way he could come and install it Thursday. That it would probably be Friday. I told her how I thought it was ridicolous how many stories we had gotten from her and the guy that came out. Thursday I called and ask her if the part had came in. It had, and then she proceeded to tell me how she was going out of town and that the repairman would call me Friday morning to let me know what time he would be out. I begged to please put my repair down early as I hadn't been able to wash laundry since the 10/12 when the dryer stopped heating and we were also going out of town on Saturday 10/18. She then repeated, he'll call you, I'll be out of town. So Friday morning we called him around 10 figuring by then he should have called us. He said he'd be out around 4 or so that he had to meet a guy on the road to get the part he needed. and quot;more song and danceand quot; He showed up with a thermostate. Obviously in a hurry. He let the dryer run for 5-10 mins at most and left. I put the first load of wash in and after about 30 mins. NO HEAT! I immediately called his number knowing he was still on the clock till 5 as that was the working hours so I was told. I got his voice mail. I left him a voice mail and explained I had no way of drying my clothes to please come back and see if he could see what the problem was. He didn't return my calls, I even called the office number and left a message there hoping the girl that had gone out of town would check her messages. Then I called my home warranty co. after not hearing from him 1.5 hours later! I explained what had gone on with these people since the inicial call on Sunday 10/12/14. They knew I couldn't use a laundry mat and I explained about my allergies previously. So we left the next morning for our trip. Returned the following Sunday 10/25 from our trip to find TWO messages on our answering machine where the same person called and she told two different stories about parts and the guy etc. So needless to say I called my warranty company and told them I wanted a supervisor to call me back ASAP. So she called and I told her I wanted my paid money back and them fired from the job. She agreeded and that was the end of them! I told my warranty company how disappointed I was in them for allowing a repair business with such POOR feedback to continue as one of their vendors. HAD I been given a company that knows about CUSTOMER SERVICE and HONESTY I know this wouldnt have happened! I've since gotten things taken care of by a TRUSTWORTHY company! So basically, their communication is terrible at this Anthony's Appliance. I do not see how you will stay in business with such incredibly POOR customer service skills. People want to be told the truth!

The communication at Anthony's is less then desirable and very difficult. They were great on the original appointment but the tech determined that we needed a new control board that would need to be ordered. They estimated it that it would be a week later after ordering and installation. Towards the end of the following week, and not hearing from them, we tried calling several times with no response. We could only communicate via text message and a daily emails. They told us that shipping was slow due to the weather and that we would need to reschedule for the following Tuesday. Tuesday came and we again tried contacting them only to find out that they would reschedule for Wednesday. Wednesday was a the big snowfall and so they again rescheduled for Thursday. This was the point we fired Anthony's. Not because they wouldn't send their tech's in the snow but because they were very difficult to communicate with and drawing out a repair that should've taken less then 2.5 weeks. FYI, I was able to order the part online and received it in two days. Very frustrated. To be fair, the tech during the first appointment was very professional and seemed knowledgeable about his job.

Anthony diagnosed a problem with my dishwasher and said he would call back after he ordered the part needed for repair. He never called back, I called several times, and in the end, was never able to get him to come back, so I fired him. I hired another contractor to fix my dishwasher and the second contractor diagnosed a completely different problem. When the second contractor came back to put the part in, the dishwasher was repaired and I had no further problems. Anthony misdiagnosed the problem and was unprofessional.

Called for service of my dishwasher. Got the voicemail but they promptly called back. The lady I talked to was very nice and professional. She said they will be out at my house between 8am-12 on Monday. The tech would call before he came over. I took the day off and waited for a call. They never called and never showed up. I called back twice and got the voicemaill each time. I left a message but I have yet to receive a call back. Very frustrating losing a days work and I still have a dishwasher in need of repair.

Anthony came out, analyzed the situation, ordered the part and returned about a week later to replace it. It didn't take any time to replace (not difficult), but he still was fast and efficient, as well as responsive..

See above. Everyone I dealt with was friendly and courteous. The only minor snag was that I had dealt with them via e-mail and tried to call them a couple times but it went to voice mail. When I did get through they had already set the date for their technician to come out (it was one of the dates I gave them in the e-mail) but my phone call to them was the first I had heard they set something up. Minor issue because it all worked out fine.

I had water leaking intermittently from underneath my refrigerator. I called Anthony's because they were local and close. They sent a tech out. When he arrived there was no water leaking. He conducted a cursory look at the fridge, pulling it out and scaring my linoleum floor permanently. To that he said, oh sorry…duh.... As there was no water leaking at the time he shrugged his shoulders and said there was nothing he could do. He did say if water leaks again call them and there would be no basic service charge if they came back out within 60 days of the call. I have now called another repair shop and described the problem to them and they already have a good idea where the problem may lie. Just talking to me on the phone! I did not get the impression that the Anthony's tech had any clue or inclination to troubleshoot anything. On a final note, when I did call Anthony’s back and asked that they come back out, I have yet to receive any call back from them to reschedule. Don't bother using Anthony’s unless you want to waste your money and your time!

They fixed the problem, my washer worked for awhile then broke again. Because it was a different problem we decided to buy new. They came out and picked up my old washer and dryer.

I use them frequently, but I usually call and get help within 24 hours. The call ahead and let me know they are coming. If I am out they will wait for me. They come in and get right to the job. They are very resourceful and usually diagnose the problem within 10 mins. They always have the items needed for repair right there. A few times they've needed to order a part, but they never charged me to come back on a different day to re-install. A few times they have had to come back a few weeks later to help with a recurring problem, and they didn't charge me. They have saved me a lot of money with their honestly because they tell me how to get longevity out of my appliances and how to make them work to the best of their ability.

Anthony found the problem, had the part, and the repair was completed in less than an hour. Great Job!!

It went well. Repair tech came promptly, evaluated the situation,and removed the piece of plastic.

We didn't discover the problems until around dinner time. I called Anthony's right away and someone called me back within a half hour. They had me describe the problems and then said they would call me back shortly to collect the model/serial numbers and schedule a time to come out. True to their word, someone called back within another 30 minutes. The woman took all of the info and explained that they were going to try to find the parts they believed they would need before they came out. We tentatively scheduled the work for 2 days later. One part proved challenging to obtain so it actually took about 3 days to resolve. However, true to their word, they were there, with the right parts, and able to fix both problems in one trip. Each person I dealt with was professional and courteous. I would definitely use Anthony's Appliances in the future.

Mr. Anthony himself showed up to fix my washer. He was very personable and polite. He informed me that my washer didn't drain water because there was fluff in between the tub and the pump. He recommended that it is best to take fat fluffy items like large heavy quilts and frilly rugs to the laundermat. He also gave me a number to have a plumber clean out my drain hose. He was quick and efficient. I asked him about guaranteeing his work, and he said because no parts were replace there is nothing to guarantee. But if I still have a problem, give him a call. I may need to replace the pump. And then he said, he could give me a guarantee. His price was reasonable at $65.00 for the service call and an additional $30.00 for the labor.When I went in the garage later, i noticed that some of the fluff removed from my washer was left on my garage floor!Also, my back door from the garage wss left unlocked! Not like he found it. I'm a little disapointed with the latter discovery. It speaks to his integrity.

Anthony came out as planned and was professional and through. He was not able to repair the wahers, so he only charged me for the service. He was very professional and knowledgeable.

It went well, they are prompt and they came the day after I called them. He diagnosed the problem pretty quickly and he said he would be back in a week with the part. A week later he was back with the part, he fixed it right away, he was pleasant and I would use him again.

Showed up exactly when he said he would be there. Immediately went to work rairing my fridge. Had it working properly in no time. Then I asked him if they they worked on stoves. The answer was yes. My Broiler on my Jenn-aire range was not working and had not worked for months. Even though this was not the original reason for being there. This also was repaired quickly and professionally. These guys are true professionals in every way. I have already recommended them to other people. As long s they are in business I will use them.

He came and ran a diagnostic on the oven. It showed nothing. He showed up on time. He was very professional and friendly. He was good and he was knowledgeable. He had a long history of working on ovens. He understood the F1 code that my oven was flashing immediately. His price was reasonable.

We were satisfied with the overall experience and would use this service again.

We just moved in to our house when the double oven and microwave QUIT! A phone call at 5 PM and they where there in 30 minutes....able to fix the microwave switch right then, ordered the part for the oven and came back the next day! Great service that was worth the little extra expense!

Anthony came by the day we called and was able to come back the next day with the correct part to fix our ice maker. Fast, prompt and professional service. Since the refrigerator came with the house we were not sure when the filter had last been changed so he had also brought along a new filter for us.

I put in the service request on a Tuesday and he was able to get the right part and complete service by the next afternoon. His labor rates seemed high, but his quality and responsiveness more than make up for it.