Get matched with top appliance repair pros in Strasburg, VA

"They were very accommodating to My time. They called me immediately and arranged to come the next morning on time. The repair man had a challenging time Moving my refrigerator. He worked slowly and steady apologized for taking so long. My refrigerator stopped working he showed me that the compressor was fine. it was the fan needed to be cleaned. Their price was fair and they told me toward the end what the cost would be. I would definitely recommend them and if I need another appliance fixed I would surely call Them refrigerator stopped"

"I contracted the services of this company with the total coverage plan for my air conditioning and appliances, I did not see the real reviews before contracting and for two years I was paying on time and they don't want fixed my AC. Just said that I get $500.00 and that I fixed it by myself. It's the worts company."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Residential Heat Pump failure. Previously serviced by another company, Told would need to replace system. Called Phil for estimate, explained chronological history of failure. He listened, looked, checked and tested and identified the point of failure, Replaced that part from his truck and the system is running again as it should. Phil explained clearly as he worked, very informative, professional and personable. I highly recommend Philco Mechanical Services and will call on them for my seasonal inspection and service."

"Service was good, they very on time, very friendly, and considerate. Their prices were pretty reasonable."

"Our 5-year-old refrigerator quit working on Sept. 29. We called Matt's Appliance Service. Matt came on Oct. 4 and diagnosed a failed compressor. For this we paid $100 and were given an estimate of $700 for the compressor and $400 for labor. We were told that there was a 90-day warranty on the replacement compressor. Matt returned to replace the compressor on Oct. 21 for which we paid $1,271. The refrigerator still did not work. Matt installed a second compressor in late Oct. or early Nov. to no effect. A third compressor was installed by Matt on Nov.15, which also didn't work. On Nov.18, a different technician from Matt's came to check on the compressor and said that there was nothing he could do, but that he would talk with Matt and we would be called the next day. We heard nothing from Matt's for the next two weeks in spite of our almost daily phone calls to voicemail. We sent Matt's an email on Nov. 30, asking for a response and noting that according to our owner's manual, the original compressor was covered by a 10-year manufacturer's warranty. We eventually got a call from Mary in his office on Dec. 3, to say that Matt had decided to “step away” from our problem and that we would be given a $500 refund for the original compressor since it was under warranty. As we had not been provided with any written bill or invoice at any time, we don't know what portion of the $871 we had paid for parts was for the compressor, but $500 seemed low to us. We called back later that day and left a message requesting an invoice listing all parts and their costs so we could see if $500 was reasonable. We have gotten no reply since then, despite numerous phone calls and emails. We eventually called Sears to see if our refrigerator could be repaired. When the Sears technician checked our refrigerator, he noted that there was no freon in the system, and he could not find a leak. Apparently it had not been refilled when Matt last worked on it. In addition, the system had not been flushed out to clear the debris from the failure of the original compressor. There was an obstruction in one of the tubes carrying coolant to the freezer. The technician repaired our refrigerator and it is working fine now. The cost of this repair was $905. We understand that Matt went to considerable trouble and expense in his unsuccessful attempts to repair our refrigerator, but we paid him $1,371, and our refrigerator still didn't work. Even more exasperating and disappointing is the continual lack of response from a legitimate local business! Added to our frustration is the fact that when working on the refrigerator, he damaged with his tools our floor and cabinet around the appliance. All we want from Matt's at this time is an itemized invoice showing what we were charged for all parts and labor and a refund of what we were actually charged for the replacement compressor. It is now March, and we still have not heard anything from him. We have complained to the Better Business Bureau and to the Virginia Attorney General's office who have tried to contact the business, but Matt's has not responded to them either. We definitely would not recommend Matt's Appliance Service to anyone!"

"It was excellent."

"An M.E. Flow tech came to the house we own in Virginia to do the plumbing inspection covered by our maintenance agreement with the company. Our tenant had noted that a toilet was leaking, so the repair that was made appeared to be warranted; but $174 was, I thought, pretty exorbitant, since the tech was already there and it was a simple repair. But M.E. Flow has ADAMANTLY refused to provide me with a breakdown of what I was charged for: I sent an e-mail (8 May), called the company (20 May - the person I talked to said she would have a breakdown sent), and wrote a letter (22 Jun) asking: with NO response. I consider this clear deceit and deception. How much was the part; was I charged the full rate as if it were a completely separate visit? Don't know, and I SHOULD. I would NEVER deal with this company. They also did a minor repair to our HVAC system on a different visit, and again: no details (cost of the part, labor charge) for the $177 charge. They clearly have NO intention of being upfront with their customers, so: buyer beware, you're not dealing with people who care about their customers. One other note: Just found out where we live that some HVAC/plumbing companies have their service people working ON COMMISSION. Isn't that depressing. We have to worry now about being "uphold" so the tech can get a higher commission. They have a very vested interest in trying to sell their customers as much as they can. Don't know if M.E. Flow does that, but worth asking if you even think about using them Might account for the rating given by the customer below this review.."