Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

The Maids of Ashburn

4.5(
11
)

House Cleaning, Window Cleaning, Floor Cleaning and Waxing,

... +1 more

About us

We are The Maids - a ridiculously thorough house cleaning service in Sterling. We like to think of ourselves as professional connoisseurs of clean. And we're committed to giving you the best clean imaginable. We set ourselves apart by cleaning homes in teams of four. Our professionals employees are bonded and insured - each one trained and certified. We use our own products and supplies, like our specialty vacuums with HEPA filtration that remove 99 percent of all dust and allergens. Our cleaning products are environmentally safe so we can ensure they won't leave behind harsh odors or cause damage. We clean the smallest of details, like doorknobs, light switches, phone receivers, remote controls and appliance handles, because we know where germs try to hide. We also clean kitchen and bathroom floors on hands and knees, the only right way to do it. And all of our home cleaning services in Sterling are backed by a 100% satisfaction guarantee.

Business highlights

25 years of trusted experience

Services we offer

Residential home cleaning, carpet, wall, windows, move out & in, light fixtures & vacuum mattresses.

Services we don't offer

Ask for details.

Amenities

Free Estimates
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.511 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
73%
4
18%
3
0%
2
0%
1
9%
Rating CategoryRating out of 5
quality
4.4
value
3.9
professionalism
4.6
responsiveness
4.6
punctuality
4.6
Write a review
Showing 1-11 of 11 reviews
Pamela L.
10/2017
4.0
house cleaning
  + -1 more
Thorough cleaning and professional, friendly staff. But, the cost was very high for 55 minutes of work by 4 people.
Description of Work: House cleaning
Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$162
Susan H.
06/2017
5.0
house cleaning
  + -1 more
They're more expensive than the other places. For the first initial cleaning it's always more expensive. They're better than the other people I've used.
Description of Work: They do everything, they clean the appliances, the oven, everything.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Robert G.
04/2014
1.0
house cleaning, window cleaning
  + 0 more
- didn't wipe down cabinets - didn't polish furniture - didn't clean windows - didn't clean oven - didn't dust (mantle, window sills) - floors were just plain bad (haze and skipped over large portions)
Description of Work: They showed up late did a poor job and were in a hurry to leave. My wife called to talk to a manager and while speaking with someone the owner took the phone and was nasty to her. I will never use their service again and will strive to get the word out about the poor service they offer. They called back and tried to have the person who came out to take the order say it was her fault that the workers didn't know what they were supposed to do but this was after the owner raised his voice to my wife when she tried to explain. My wife explained it was on the work order, but to no avail. I'd rather do it myself so I know it's done right. This won't happen again. Save your money and go anywhere but here. Respectfully, Robert G
Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$372
Response from The Maids of Ashburn
Dear (Member name removed) I am very sorry for the unfortunate series of events that culminated in a bad customer experience for you and your wife. Our Office Manager, who took the original notes for the clean, did note to clean inside the oven, clean inside the refrigerator, clean inside the windows, but to not clean inside the cabinets or drawers. When our new Office Assistant transcribed the Office Manager's notes into our scheduling system, she missed the oven and the windows, but did note to clean inside of the refrigerator and not the drawers or cabinets. When the team arrived, your wife told them that it was not necessary to clean inside of the refrigerator, because it was full. To the team, based on their notes, that meant don't clean inside of anything (because the refrigerator had been the only thing that they were to clean inside of, according to their erroneous notes). I did not take the phone from my office staff, the new Office Assistant put your wife on hold then came into my office, somewhat distressed that your wife was upset about things that had not been done (inside the oven and inside of the windows) and that she wanted the team to leave immediately and to come back Friday (we were not in a hurry to leave, we were asked to); the new Office Assistant asked that I speak with your wife. I wish that I would have reacted differently to your wife's frustration, but instead, I acted defensively. I wish I could un-do my reaction, but I can't, I can only apologize and hope to learn from my mistakes. As far as being late, when we knew that we would arrive about 15 minutes outside of the one hour arrival window we had originally given you, due to a clean before yours taking longer than expected, we called and updated you. Missing the oven and the windows was due to the transcription oversight in the office. We try to give each of our customers the best cleaning experience they can get. We obviously failed with you. Please allow us to come back, at your convenience, and re-clean your whole house, including the things we did not do (and did not charge for), free of charge. This has been a bad customer service experience that I sincerely hope never happens to you and your wife again. Respectfully Yours, Mark Gilbert Owner, The Maids
Mary H.
03/2014
5.0
house cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Peggy (Sally) Z.
09/2012
5.0
house cleaning, window cleaning
  + 0 more
They were excellent and I now have them back to clean regularly.
Description of Work: I had them out to clean my house.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
M J.
09/2012
5.0
house cleaning
  + -1 more
Excellent- see above
Description of Work: The maids of sterling is the real deal. Yes, they are a little pricier than others. However-you get what you pay for. They sent 5 cleaners to my home-1 being a team lead. He listened to all of my instructions and then all 5 got to work. They did an amazing job. They used the right cleaners depending on what surface they were cleaning and nothing harsh. They cleaned the outside of my cabinets,emptied wastebaskets, cleaned the soap holders on my sink. They cleaned all the usual stuff and then went above the bar. They had one person dedicated to each of the cleanings. They vacuumed with attachments every upper corner of every area-my curtains,etc. I really could go on and on.....I really researched cleaning companies,reading reviews and had a hard time choosing one. I used a different company for a move out cleaning of a town home rental I have and regret my decision- I Wish I would have chosen THE MAIDS. I HIGHLY RECOMMEND THEM. Also the 414 was for their initial cleaning & my routine cleanings will be significantly less expensive. Please keep this in mind when choosing-most companies charge by the hour for their first visit and this is what I was advised. 414 is very high but the routine cleaning fee is quite general cost and they do a Superb job and do all of the services each time. It is not the type of service that works on a rotation. Their level of service is well worth what they charge and I am very happy with the end result and how organized they were from the beginning.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$414
Albert T.
08/2012
5.0
house cleaning
  + -1 more
I contact The Maids cleaning service based on recommendations of friends and family who had used the services. I was interested in a complete cleaning of the entire house which I knew in advance would take a lot of time and would be a bit expensive. It is a three level home close to 5900 square feet. The company called the day before the scheduled cleaning to provide me the time of arrival and the team showed up right on time. The team leader walked the house with me before they started to make sure those areas where I wanted them to ensure were given extra attention were noted. I particularly wanted all the bathrooms and the kitchen area given a bit more attention. I also asked that all surface areas were cleaned and dusted. The crew of four went straight to work and completed the job in just under four hours. I walked the house again with the team lead to make sure everything was satisfactory and it was. The entire team was friendly and very professional. The team lead made sure again that I was happy with the job, she presented the paper work in a very professional manner and took care of the business end of the job without a problem. I will use this service on a monthly basis, however I only schedule cleaning of my home when I can be here during the service. I have a dog and personally - I like to be around when someone is in the house working. I would recommend The Maids to others.
Description of Work: Contracted "The Maids" for an initial complete house cleaning.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$432
Linse W.
08/2012
4.0
house cleaning
  + -1 more
House was surface clean when we arrived to our new home.
Description of Work: Move in clean. House completely empty.
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Deb P.
07/2012
5.0
house cleaning, window cleaning
  + 0 more
unknown
Description of Work: The team that came to my home did an outstanding job. I needed a deep clean because my son has allergies. They paid particular attention to my needs.
Rating CategoryRating out of 5
Yes, I recommend this pro
Mellisa G.
05/2012
5.0
house cleaning
  + -1 more
They are very helpful. They also have a team that comes in and I really like that. I feel that this sets them apart from other companies. If there are any questions.you can always get back to you within 24 hours.
Description of Work: They cleaned my entire home.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
La Tique C.
04/2012
5.0
house cleaning
  + -1 more
The team I have now is awesome, when they leave the house looks like a model home, with shining stainless steel appliances and beautiful hardwood clean and shining floors. THe bathrooms and bedrooms look spotless and they vacumme the couch and chairs! I have two dogs so it can be an awful lot of work keeping the floors spotless and shining! I am very happy with their service, I have referred them several times!
Description of Work: The team is outstanding! They did an awesome job. They cleaned the top two levels of our single family home and we are very happy! Our home is clean and organized but they make it 100% easier to maintain with two kids and two dogs.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130

    Contact information

    506 Shaw Road #314, Sterling, VA 20166

    http://www.themaidsashburn.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    House Cleaning,
    Window Cleaning,
    Floor Cleaning and Waxing,
    Carpet Cleaning

    FAQ

    The Maids of Ashburn is currently rated 4.5 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    The Maids of Ashburn accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, The Maids of Ashburn offers free project estimates.
    No, The Maids of Ashburn does not offer eco-friendly accreditations.
    No, The Maids of Ashburn does not offer a senior discount.
    No, The Maids of Ashburn does not offer emergency services.
    No, The Maids of Ashburn does not offer warranties.
    The Maids of Ashburn offers the following services: Residential home cleaning, carpet, wall, windows, move out & in, light fixtures & vacuum mattresses.
    Ask for details.

    Contact information

    506 Shaw Road #314, Sterling, VA 20166

    http://www.themaidsashburn.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM