Tart Lumber

Horrible customer service. I spoke with a design manager-Amy-over the phone and made inquiries about having a door custom made for our home. I spent a good 25 minutes discussing need, design, location, etc. Amy said she would contact a vendor and return my call. After more than a week and two follow up calls that were never returned I finally spoke to Amy. She began to ask me all the questions that we went over in our initial call! It was obvious she did not know who I was nor had she reached out to vendor. I am so very very disappointed. This company came with good recommendations however the customer service that I experienced was horrible. Beware.

I needed a bathroom cabinet and wanted to use an independent company which has an interest in their customers, and TART is the best choice! I worked with Jason at the Design Center, he was so patient with my questions and how long it took to make my decisions, and very easy to work with. I will use TART again and highly recommend them. Thanks!

They did very good work. The price was very fair as well. I recommend using them.

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When I went to the company to purchase these products for my project I was very impressed with how helpful their whole team was in helping me gather my supplies. I was particularly impressed because they deal to primarily contractors and construction companies for bulk rates but they treated me as well as if I were in placing a bulk order for a large company.

Drove 25 miles to get an estimate. They were not able to provide one until the following business day, but promised to call back the next business day with the estimate. No call. After 3 days passed, called and still no response. I guess they do not want my business.

I will never give Tart Lumber another opportunity to earn my business! I also called me daughter, who owns a remodeling business to share my experience with her. She will no longer refer client's to Tart, for fear they might receive the same kind of service.

It's been nine months since we ordered our cabinets with Tart Lumber and we still don't have everything we need to complete our kitchen. I know that everybody who remodels their kitchen has some problems with cabinets, but Tart Lumber has repeatedly made mistakes that have delayed our new kitchen by months and months. Just one example: we ordered a cabinet that sits over a wall oven. Tart Lumber ordered the wrong size--the cabinet was not deep enough--so they ordered a new one, but they ordered the wrong size again. They only got it right the third time--and because it took Greenfields four weeks to build a new cabinet, Tart Lumber's mistakes added two full months to the job (we can't finish installing the trim, etc., until all the cabinets are in). You can order your cabinets from any design showroom. I recommend that you choose somebody other than Tart Lumber.

Overall it has been fine experience.

Very dissatisfied. I needed to replace the transom window for my front door and was informed that I needed to order it from Tart Lumber Co., as they had sold the original door assembly to the contractor who built the home. The only one who handled the account for this builder was Jason Koller, the General Manager, and when I first called he took the call, said he would come by the next morning on his way to work to double check my measurements, and place the order. That was the last I heard from them. I called the company several times over the next few weeks and he was never available, and he never responded to the voice mail messages I left. After six weeks on 9/6/2013 I decided to make the 26 mile trek to their business and stay there until I could meet with Jason. After about an hour he finally appeared, researched what I needed, placed the order, which I paid for that day, and told me it would be delivered Thursday or Friday 9/12 or 9/13. Nothing arrived those days. Finally, on 9/27, the product was delivered, but when I opened the package, it was the wrong size. Called the company, was told Jason was out sick, and was offered the opportunity to leave him a voicemail, but the staff seemed to be unable to do that correctly, as they just left me on hold until the call was disconnected. That happened twice, and I'm still trying to resolved this.

See above.

I have dealt with Tart for over 35 years and never been disappointed with the service or the quality of the wood. The lumber is always straight and stays that way (as opposed to the stuff from Home Depot and Lowes that bows and twists within days). Though I have moved further west (Aldie) and it costs more for a delivery now, they will get all my lumber and millwork business for years to come.

- Salesman didn't seem to have ever installed a door, didn't know how to guide me on how to measure, and was convined I had to have a custom size door - Salesman didn't listen - ordered wrong swing, didn't order screen - 1st Delivery men were unprofessional - Salesman continued to be arrogant and unapologetic - Owner responded finally to email to set things right - However I asked for another salesman, but was not not honored, thus owner didn't listen either - Ordered another door - this time standard size - and hey - it fits! - 2nd delivery men placed door in rear like I aksed - thank you - Still awaiting refund in difference in cost from custom to standard size Pending repsonse and resolution to this issue, I may improve or degrade the rating Update - no leadership/follow-up from senior management nor salesman - so downgraded grade to F. I'll be going to Lowe's for all my needs.

Tart Lumber and Tart Millwork are the same company. The general manager of Tart Millwork and his sub-contractor installer arrived and measured the countertop areas and discussed the wood finishing and sealing. The work was completed in about 10 days and installed to my satisfaction.

The end result was perfect. Thanks, Bruce, for all your help and patience as we selected the vanity and countertop, and then sought your help again with the mirror.

VERY GOOD KITCHEN DESIGN, GOOD DELIVERY, QUESTIONABLE SERVICE, ALTHOUGH THIS WAS DUE TO JUST ONE EMPLOYEE ASSIGNED TO OUR ACCOUNT; SALES ASSOCIATE RAY LESSENS.