Snell Heating & Air Conditioning

The tune-up went well. There service tech pointed out the various things that were working well and the various areas that needed attention. We had an A/C that used the old freon, and the tech educated me on the expiration of the old freon and the options we had for repairs or replacement. Snell is more expensive than other companies, however, I know that I can count on their advice and work. I'd hire them again. We were able to use their spring special pricing for our tune-up.

They showed up on time and installed the system. They were great to work with and very professional. Unfortunately, during the install, they accidentally damaged out water heater (it was a very tight space and this would have been easy to do). Once we brought this to their attention, they immediately and easily agreed to pay for repairs. It is a true measure of a company for how their treat their customers when things go wrong. I look forward to working with them in the future.

They are awful. They told me it will take 6 days and it took four months. They had full access to my house. They fell an inspection. The inspector told them to do it right. Just extremely unprofessional. Advise not to go near them with a 10 ft pole.

i A SCALE OF 1-10 I GIVE THE 2 GUYS A TRILLION THE COMPANY IS VERY HONEST

They provide great customer service, the technician was always on time and they do a great job.

They were very good. They came when we need them.

Snell was the original installer of my A/C unit 9 years ago. This summer it failed to turn on, so I called them rather than really shop around. However, they were easy to deal with on the phone, the tech was on time and very professional. My air conditioning appears to be completely fixed without much hassle.

Bill Blair worked with us to design the installation of a furnace and HVAC that would provide comfort, investment, warranty guarantees, safety and security. The installation technicians were knowledgeable, professional and treated our home with respect.. I highly recommend this company.

I’ve been a Snell customer since 2012. They serviced my last house and I’ve always had a good experience. So when it was time to service the units at my new place I hired Snell. Scheduling was easy and the technician showed up on time. After the service he explained to me that one of my units was low on coolant and that there was either a faulty valve or a leak. That was surprising because my house is just over two years old. He gave me a quote of around $900 to correct this issue. There was a $409 flat fee for refrigerant, $440 in labor, $25 club fee and the cost of any parts required. I declined at the time thinking that the units would be covered our builder. The builder noted I was outside of my warranty and said I could try talking to the company that installed the system. Went back and forth with them with no success. Decided to get a second opinion with another local HVAC company just to make sure there really was a leak. To my surprise the technician that showed up said that there was no leak and the refrigerant level was great on both units. He went through the whole system for over an hour and found NOTHING! I thanked him for being honest and paid the service fee. Snell was dishonest and tried taking advantage of me. They used to be a good company, not sure what happened but you’ve lost my business.

Exceptional knowledge and professional experience provided by Justin Whitesides who determined that my 15 year old HVAC lost 80% of the coolant and there was corrosion around the coils. Justin inspected the 23 year old furnace and found that corrosion was forming and though it was working properly that failure could occur anytime in the future. Justin photographed all of the failed and failing parts so it was never just a matter of personal or blind opinion. Justin explained all of my options as well as comparing replacement systems with the systems that are failed which helped me make a proper and considered choice for replacing both systems with higher SEER ratings, greater efficiency, and better warranties. As a result of Justin's recommendations I chose to upgrade to a Lennox Signature Series with an 18 SEER and a variable blower, which increased the cost considerably but I learned that Lennox will provide a significant rebate that takes the sting out of the price. Furthermore, this upgrade provides greater labor, parts and materials warranties that distance it from lower cost systems thus supporting the theory of pay me now or pay me later. I won't have to deal with this problem again during my lifetime and enhance the comfort of my home both winter and summer.

It was fine. They were always on time and professional.

As usual Loyd B did our service. He arrived right on time as scheduled - in fact earlier than anticipated. We were called to see if arriving early was ok. Loyd was a professional as ever. He was wearing a nice clean uniform, addressed any questions we had and is just a nice an - a great representative for Snell.

Joe J. was very efficient and polite.

They made it seem like they were too good for me to do business with them especially if I was being cost conscious. It reminded me of Julia Roberts in Pretty Woman (the scene where she goes to Beverly Hills to buy a dress). After getting over that, they gave their speech about how their products are better than Carrier. How their installation follows best practices where most installers don't. In the end, their upper end system was about $2k more than the Carrier upper end. Their more cost conscious system was comparable (a few hundred more) but it was a Ruud system. They touted their reliability compared to Carrier in Consumer Reports, but if you read the Consumer Reports article closely, it is in the margin of error (+/-3%) so I think they are about the same (and personally even if not right when I resale my home I think buyers will recognize the Carrier name more than Ruud). In the end, I ended up going with someone else. They seemed a little too rigid for my taste and also they could not do all the equipment that I wanted installed without me having to bring in a second contractor. So while they are probably very good, their style and capabilities just did not match my preferences. Comparable contractors would be FH Furr if you want someone else that works like them.

They were very responsive each time. I have a "value based" HVAC system that was in the home when I bought the townhome. They provided prompt and very "educative" service. BUT...it was a very hard sell for a new system each time they came. Each time it was all about the disaster waiting to happen. I found their cost to be high. I severed the contract and the system is continuing to work adequately.

Services were rendered on time. Everything and everyone from the system designer to the install crew was performed well. I liked them enough that I signed up for a service contract. So they will be servicing the system twice yearly for me.

Had Snell come out to inspect one of my A/C systems. They confirmed the system was not salvageable and would need a full replacement due to age and condition. We had a slight hiccup in communication with the company early in the transaction process which was no big deal I thought, simple mistake. I mention this, not to cast a negative light on the company but instead to say that they had gone above and beyond to make up for the simple oversight to win my trust because that is just what great companies do. Everyone whom I had contact with from the initial Technician who did the diagnostic to the system engineer (one **** of a guy) who was extremely patient with me to teach me everything I needed to know to make an educated decision on which system would be best for me, to the installation technicians who did the work so fast and efficiently with not one bit of mess left behind, to the front office staff who were so friendly who helped me finalize payment. I will not hesitate to use them again as they have more than proven to me that they really care about their customers and will go above and beyond with their customer service. I'm very happy I used them.

CO alarm went off 1/17/19. According to Loudoun Fire and Rescue I had 50 ppm. Shut down water heater and furnace, since source seemed to be near my utility room. Called around for help. Snell was the only company that bothered to call back. Lloyd Boyd came by the next day, on time, brought everything back online systematically, testing for carbon monoxide throughout the procedure. He tightened some exhaust connections and pronounced me CO free. So far so good. Although no obvious source presented itself, Lloyd was great and Snell gets high marks for professionalism.

Their technician, Moe, showed up timely and was very thorough and very helpful. He checked out our unit and made sure that everything was working, making sure that we understood what had been done in the end.

Great Experience. Joe J. was are technician. He was prompt and courteous. He was knowledgable and skilled and gave me a thorough explanation of the work that needed to be done. The whole company is very reputable and I have been impressed by the service I have received for the last few years.

Loyd from Snell was out yesterday to perform a routine maintenance/tune-up of my HVAC system, and I will definitely be hiring them again. The appointment was for 9am-1pm and Loyd arrived around 9:30, after both a courtesy email and phone call to let me know he was on his way. He was an absolute professional, answering all of my questions without rushing anything but also performing his work quickly. Besides the actual maintenance, I had a couple questions about airflow throughout my house and Loyd was very helpful in adjusting the duct dampers (and showing me how to do it) which has greatly improved the heating in certain areas of my home. The only non-"A" rating I gave was for how long it took to get an appointment; about five weeks. To be fair though, I didn't schedule the service until late-November, and other companies seemed to have similarly busy schedules. Lastly, as he was cleaning up, Loyd also noticed a small leak in one of my water lines. Not something Snell deals with, but I appreciate that he was looking out for other issues as well. I will definitely be calling Snell again, and probably signing up for their regular maintenance plan.

Great. David G was the technician and was all-around excellent. He was neat, personable, polite, and efficient. He explained what he was doing which made me feel very comfortable about the whole process. I did need a new capacitor for the outside unit. He clearly explained why it was needed. I appreciated that he arrived a bit early, after one of the folks in the office called and asked if it would be alright, which of course it was. Also I very much appreciate that the Snell technicians always put covers on their shoes when they come into the house. No outside dirt ever gets tracked in. It says to me that the company and each individual technician respect you and your house. He and Snell are top-notch in every way. The truck was spotless and all of the equipment and parts in it were neatly organized. I'd be very pleased to have David perform the next inspection and any other service I might need.

David and I agreed on the model, price, and scheduling pretty quickly, and the installation was smooth

My 30 year old system was noisy and the electric bills were getting higher every month. Snell said the heat pump was no longer working properly and recommended a new system. Went with Lennox, and it's been wonderful. The team were very professional, arrived early in the morning, and were done in the early afternoon. The system is nice and quiet, and my electric bills went down dramatically. Highly recommended.

Great. Very professional and made several improvements over previous install. Blake was excellent.