Snell Heating & Air Conditioning, LLC

Brand new system froze over twice. Fairly expensive.

Project: Repair or replace Natural Gas Furnance. Timely, courteous, and knowledgeable professional service. Clearly explained problems and solutions to rectify each, including cost of each option.

Great team of highly trained professionals who did the job right. So refreshing to have people working in my house who actually know the trade, since most other companies have sent low skill workers who botch up the job.

Prompt response on a holiday weekend.

My tech was quick to point out some rather glaring issues that were difficult to rationalize. I immediately recalled a prior summertime repair from a different company whereby my system was deemed to be at the end of its useful life. Two wires (yes two) were found unconnected at the safety pressure switch. A toggle switch on the Trane Gas valve was found in the off position also. This system will go another ten years, I'm convinced of that, but it appears this Vienna, VA outfit felt that they could make the case with dubious business practices.

Great experience and the contractor is looking for a part and I am awaiting the followup prior to making an overall rating.

Expected Snell to be one of the higher bids, based on all of the good things I head heard/read. They came back with very competitive pricing for Lennox gas furnace and air conditioning systems which they installed quickly and professionally. Great experience.

Sean from Snell was fantastic. Worked quickly, showed me everything he was doing, identified the issue, explained my options, and made the repair. Couldn't ask for anything more.

Fantastic company to work with at every level. Customersentric

Very thorough, walked us through everything. Great experience

Extremely professional. They showed up on time, repair/replace completed within their time estimate, comprehensive service provided. "They did exactly what they said they were going to do exactly how they said it would be done." Best repair interaction I've had in years!

a little on the expensive side for A/C parts

I received quotes from 4 different companies and they were by far the most professional and had the most options. The warranties offered for the package I received are also un-matched.