Snell Heating & Air Conditioning, LLC

very professional install. helped rework legacy issues with HVaC system- wasn’t just “swap box out”. also 10 year parts and labor means they have vested interest in doing it right. i would recommend and would use again.

Excellent service

I closed the deal with Julian on late Tuesday night and the team was able to do the installation the next morning! Jesse gave me the details on the team as the ink was drying. They arrived on time first thing in the morning. Dan, Cal and Greg were a great team that stayed active all day. Seriously over 12 hours! They installed a new Hot water heater and an 18 Seer Lennox Heat Pump with Honeywell Humidifier and Honeywell Home Thermostats. My 17 year old system was tightly packed into the basement. I think the basement was built around it. They replaced everything...ducts, hoses, fuses boxes, wires and pipes. Everything was insulated and finally brought to code with new sensors and alarms. After working all day, they ended the evening cleaning up and taking me through the system in great detail. It has only been a couple hours but everything is running great. I talked to several vendors when making my choice. I liked several of them and they dealt with my silly process. Julian was very thorough with his pitch. He told me about the factors that differentiates them from the others. I believe I made a great choice. Merry Christmas!

I was very impressed with this company from beginning to end. When they gave me an estimate, they spent 90 minutes with me to make sure I selected the right furnace and AC. The crew came two days later and installed the furnace and AC in one day. Great job! Very happy with the whole experience. I highly recommend this company to others.

Please Read Update at Bottom** If you bought a furnace from Snell, check your unit to make sure you got what you paid for! Original Review: We had a major part of an old furnace fail. Before committing to a new furnace, I wanted to weigh temporary repairs with the cost of a new system. For free, Snell dispatched a service tech for a quote on repairs and a sales consultant for a quote on a new system. Both arrived promptly on the same day - the sales consultant exactly at the schedule time and the service man within the appointment window. Both Stan and Ricardo were polite, professional, and friendly. Ricardo promptly did an inspection and provided a detailed quote (itemized by part) and was patient and knowledgeable in answering questions about possible longevity on existing parts, options for repairs, etc. Stan the sales consultant was also thorough and professional. He provided a number of potential options for replacement systems at various price points. Without any pressure, he patiently explained the differences between the options. When presented with quotes and options from other companies, Stan explained why Snell's options were better, why Snell provided better service, and was willing to negotiate to get to a deal that worked for Snell and us. he arranged for installation within 24 hours. When the installers arrived, they were professional, friendly, and respectful of our home. They ensured that their work did not create undue mess, and were careful to clean up as the worked so there was never a mess of material or tools. They worked diligently and efficiently and even noticed a problem with a connection on another appliance - which they kindly fixed while they worked. They took the time to explain things and answer questions. When they were done they made sure that everything was neat and tidy and there was no evidence of their work other than a beautifully-installed new furnace. Snell really is different than other companies we've dealt with. They're responsive, prompt, and professional and I recommend them highly for anyone looking for HVC repair or installation. UPDATE: "Stand up guys," you say? More like the "Stick up guys!" All the guarantees you crow about? To paraphrase the late, great Chris Farley, the Snell "guarantee fairy is some crazy glue sniffer who sneaks into your house and rips you off. Next thing you know, there's money missing off your dresser and your daughter is knocked up! I've seen it a hundred times." If you've bought a furnace (or AC unit) from Snell, I advise you to check the serial number on your unit to ensure they installed what you paid for. I should have known it was too good to be true - to think there are furnace techs and salesmen who sit at your kitchen table and are honest, who drink your coffee, eat your mother-in-law's cookies and accept your tips and don't completely rip you off. I changed my review because when I went to get the serial number off my new furnace to register it with the manufacturer, I noticed that it is a 66K BTU unit and *NOT* the 90K BTU unit that Stan, a Snell rep named Mr. Brown, and I agreed to. When I emailed Stan clarifying our agreement on a 90K BTU unit, he replied "Yes, but they may have used a 70k BTU since you changed to a higher efficiency." So this is clearly something he was tracking. I also just noticed that someone forged my signature on the "Installation Quality Audit" pdf they sent me. Either this was an accident, and Snell employees cannot tell the difference between a 66K BTU unit and 90K BTU unit (and thus clearly not as well trained as they claim) or this was on purpose and looks a lot like bait-and-switch fraud.

very professional and very responsive

Super job by the technician and a reasonable price for the work done. I think the $99 visit fee should be credited against the repair, but overall Iâ m extremely satisfied.

My air conditioning was repaired, now it's nice and cool in the house .

Punctual and courteous.

He didn't try to sell us anything and told us straight up what we needed.

Nice guy. Very thorough, honest and professional.

These guys do such great, quality work! They were here in the fall, then Charles was here in March to do the annual A/C tune up on both systems. The 14 year old A/C unit is as pristine as the 2 year old unit! No other company has been so meticulous. Charles also thoroughly explained everything to me when he was done. I highly recommend Snell HVAC.

I had no sooner looked up Snell than they called me to set up the appointment. The office person was pleasant and efficient. She dispatched the repairman immediately and they were onsite in less than a half hour. I have never experienced such service. Diagnosis was done, parts ordered, work completed in a timely manner. This call was on an extremely cold Sunday and they did not even charge rush/ weekend fee. I could not have been happier. I strongly recommend Snell. Oh, I almost forgot; they even texted me a picture of the repairman before he arrived.

This place is super expensive the tech doesn't seem to know everything about AC repair, he keeps blaming others and keeps insisting that I need to replace the unit. It took him all day to figure out the wiring he messed up himself installing a new circuit board. He also kept saying that he is late for his next job. Not a place I would recommend

My AC unit was misbehaving. I called Snell after being told by another contractor I would have to replace the indoor and outdoor unit for ~$8k. Italo walked me through the diagnostic process, explaining every detail (I asked him to) and I learned a ton. The other guys were not interested or possibly not equipped experience-wise to repair the unit. Italo was incredible. I will be calling these guys when my HVAC system eventually dies. I never felt like he was trying to pull one over on me.

Perfect describes this interaction. Franco is the best home repair pro that I have encountered. He explained everything to me as he performed his work. and did it in a manner that I clearly understood. I did need a relatively expensive service (which I suspected) and was actually glad to pay the bill. Franco clearly explained all the options and the pros and cons of each. My A/C is now so cold that my wife is joyous. If you are thinking about using Snell, do it, and ask for Franco.

Prompt, professional and pleasant .We were ahhpy with the service and signed a contract for the maintenance in the future

The service Tech was very professional and knowledgeable about our system. Willing to go beyond the expected.

They are always on time, they don't over charge, and are always pleasant. They also explain what's going on.

Italo is a great technician. He determined what was wrong with the air conditioning quickly and had the part he needed to fix it. He replaced the bad part and checked another thing that could be causing a problem. It was just our luck that the air conditioning went out when it was almost 100 degrees, but Snell was able to send Italo to our house is a short time. He has been our heating and air conditioning technician for 8 years and he always does a great job. It is nice to have someone you can trust.

James was very thorough for the spring HVAC check and explained what he was finding and what additional checks he needed to do. He found a suspicious reading and explained that another service call would be scheduled to fully diagnose and repair the problem. It was all under warranty.

Snell has been installing and Maintaining our HVAC system for over 22 years. Excellent service throughout that time.