Silver Marble & Granite LLC

Nice people. Not that responsive to text messages but nice people. I paid $1560 for a granite countertop that was mostly right but had a 1/4 inch gap against the end of my wall. They say its the wall but i think this problem should have been anticipated during measurement and countermeasure through several alternatives. Once installed no solution or decent compensation besides $30 discount was offered for an obvious measurement error. I paid full price and reviewed my experience.

Silver Marble was to install a granite counter top with a tile backsplash The counter top and the backsplash were two contracts. When we signed the contracts we ask for a sample of the granite to help us pick out the right tile. Tony Beck, the salesman, told us he would get us a sample after the granite slab we selected had been cut into our counter top and that it would be delivered by the installers. On the day of the install, the installers did not understand much english unless it suited them. They did not have the granite sample and did not know anything about it. As requested by Tony Beck, we had picked out a new kitchen faucet which had an optional spray attachment which we did not want. This faucet required 3 holes to drilled for installation. The installers tried to convince me to get a faucet that required only 1 hole. I showed them the part of the contract that said up to 3 holes. With regard to the optional spray attachment, they told me that they would hook up the spray attachment and leave it coiled under the sink. I went to the faucet manual and showed them an illustration of the plug that was to be used when the spray attachment was not installed. They said they could not find the part. I had given them the faucet package unopened. Later, the plumber arrived and found the part and installed it. The plumber ( part of the Silver Marble install) told us we needed new supply lines. He want to install new lines. I did not get any explanation of why the exsisting lines were no usable. I did agree to do this and asked him how much. I gave him the $20 he asked for. I bet this went straight to his pocket. The installers mixed up an epoxy and applied it to the side of the slab on our kitchen island. I do not know why. I assume they found a crack. They then ran the grinder over it and used a shop vac to catch the ground up granite. They had also run the grinder on part of the granite while it was still on the truck in our driveway. Tony Beck had told us that they would seal the granite and that we should seal it again after a few weeks. The installers wanted to be paid before the plumber was done. I told they I was not paying until the work was done and the plumber was not done and the granite was not sealed. When the plumber was done, I asked him about the sealer since he seemed to have better english. He called the installers and they told him it has been sealed when it was cut. I KNOW **** WELL THE PART THEY APPLIED THE GRINDER TO HAD NOT BEEN SEALED. I then called the store and the owner answered. I asked him if he was going to tell me that the granite was sealed after they ran a grinder on it. He first said it had been sealed at the shop and then said Tony would call me. I waited until noon the next day and Tony did not call. I called him and finally caught him. He did agree to have the granite sealed and I also asked him about the granite sample to pick out the tile. He said the installer would deliver it when he sealed the granite. The installer showed up unannounced and complained that we had stuff on the counter. I told him he had not told us when he was coming. He did not bring the granite sample but did seal the granite. Our tile appointment was the next day. We were willing to pick up the granite sample at Silver Marble before we went to the tile place. My wife made about 5 called and got nothing but the run around and was told Tony would calls us. He never did. We are getting our backsplash done by a company NOT associated with Silver Marble.

Very well. Countertops fit exactly right.. Installer did a fantastic job. Very pleased with process. I would highly recommend.

Silver (aka Pat) was fantastic. Gave me a great price on a 'remnant' counter top as I was selling my home. But it didn't stop there, the installed the new vanity and did all the plumbing work. It went really well: the plumber was very competent, installation was top notch, and the vanity was perfectly sized and installed. Would def hire again, and recommend!

The project went very well, nice professional staff, Installation went very well, granite selection was excellent

could not have gone better. redid the granite in the kitchen, new backsplash.

Was happy to visit their store to see the actual stone used in the process. Very nice upgrade to our kitchen!

We originally went to the big-box home improvement stores to only find out that the area where we wanted our countertop was too small of a job for Lowe's and other big-box stores...as the big-box stores sub out all the work and they need a minimum square footage to make a profit. So, after calling around the area we decided to go with Silver Marble and Granite because of their responsiveness and willingness to let me rummage through their granite remnants on a Saturday morning (many of the smaller companies I called were not open on the weekend). A few hours after picking out the granite slab, a rep came to my house to take measurements. The company was wiling to install the granite (and the sink we had picked out from them) in ASAP, but they were flexible to my schedule and installed it later that week. The install crew was professional and courteous. I highly recommend this company for your countertop/granite needs.