About us
Roofing & More, Inc. is a local, family-owned company that has a deep commitment to providing our neighbors in Northern Virginia with quality, affordable home improvements. Over the years, we have built a strong reputation by making sure every customer is delighted with the work we do. We focus our work on the Northern Virginia region because we want to work with neighbors and friends who place their trust in our ability to provide quality roofing, siding, gutters, windows and doors for their homes. For your security, safety and peace of mind, Roofing & More, Inc. is a fully licensed “Class A” home improvement contractor. We also carry full insurance coverage, including liability and workers’ compensation.
Business highlights
Services we offer
Roof replacement, siding replacement, roof repairs, siding repairs, flat roofs, cedar shakes, seamless gutters, leaf guard installation, replacement windows & doors, fascia & trim wrapping, & repairs (all types), soffit, skylights & sun tunnels. We also offer custom decks and hardscapes.
Services we don't offer
Ask for details.
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
yes
Accepted Payment Methods
- Financing Available
- Check
- 5
Assorted photos uploaded by Roofing & More Inc
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 13% | ||
| 6% | ||
| 5% | ||
| 2% |
Filter reviews by service
Everyone from the estimator to the foreman to the crew to the office staff were professional, punctual and extremely responsive. The office staff even returned our phone calls after hours. The installation crew ensured that they let us know when they got there in the morning and when they were leaving in the evening. They even came out during a snow storm to clean up from the night before!
After all was said and done, we love the way our house looks and could not have been happier with the service that we received.
This time they replaced all the gutters on my townhouse, front & back. The back gutters had the leaf guard. All the downspouts were also done. They replaced some wood beside one of the gutters & painted them with paint I provided. I was able to select the color I wanted for the gutters & they look fantastic. Afterwards they cleaned everything up & made it look better than when they arrived.
I'm very pleased with their work.
We originally received 3 estimates for the work. It came down to 2 vendors and we selected this vendor as we really felt the sales person did a great job stressing the things that were important to us; quality, reputation of the company, lifetime warranty, responsiveness and a huge selling point for us was their responsibility for communication with the insurance company as part of this work was being covered by insurance. The woman that answers the phone is wonderful - so friendly and nice you always feel great when you have to call. We need to say that as there are other people there we will indicate who are not so nice and we want to make sure we recognize the wonderful receptionist as she is a great asset to this company.
So the process started smoothly and work was scheduled and the workers we met were wonderful. The lead for the roof was great and the lead for the door installation was too. They were nice and explained everything clearly. But it became difficult to reach the salesperson. In his defense, he apparently got hurt but the company did not have anyone step forward to help out. We had to repeatedly call the company to ask them to get in touch with our insurance agent, even though we had filled out what we needed to fill out to make them the point of contact. Our insurance agent has indicated to us and sadly to say almost a year out - is still expressing to us - Roofing and More is not returning her calls or answering her questions for more information. This is very upsetting as one of the biggest reason we selected Roofing and More was because they said they would handle all of the communication and we would not have to worry about it. This has been a deception and has not occurred. It is very upsetting to be misled and we most certainly were.
On that note, we were also misled about the roof installation. We had an attic fan we had installed as our upper level was not cooling off. Heat was getting trapped in the attic area and the air conditioning was running all day long and not cooling off the upstairs, even though we had the air conditioning looked at and nothing was wrong. The attic fan solved the problem. Once we had it installed, our upstairs stayed nice and cool, even on the hottest summer days. So, when discussing the roof with Roofing and More, we were told we did not need the attic fan. We were told if the roof was built correctly, the heat would go out through the roof vents and we would have no issues. They actually convinced us the attic fan would fight against the roof vents. We were leary as we had seen first hand how the attic fan had solved our cooling issues in the past, but Roofing and More convinced us it had worked only because our initial roof had been built incorrectly. Not being roofing experts, we believed them. This was used as a negotiating point with the insurance company to get them to cover more of the roof cost and not get money for replacement of the attic fan. Well, today our upstairs level was a lovely 85+ degrees with the air conditioner running NON STOP. Yes, we have had the air conditioner checked again and it is working fine. So, either we were totally misled and we did need the attic fan as we had originally had it installed for this purpose OR the attic Roofing and More installed was not installed correctly. To make matters worse, when we contacted Roofing and More about this issue and the ongoing issues with their lack of communication with the insurance company, it took them 4 days to return our phone call and then the FIRST appointment they could find available to come and address the issues (yes, sadly there are MORE issues than just the roof) was almost two weeks away. So, we will continue to have to pay elevated cooling costs to cover the air conditioning running all day long to cool off our home as a result of an error on their part, We can only wonder how long it will take for them to correct the issues if it takes two weeks for them to come and look at them.
Another issue we have is the door they installed is separating from the frame and the door doesn't shut. We have no idea why the door frame is coming apart only a few months after the installation but the quality of it leaves us extremely nervous. While the fact that Roofing and More offers a lifetime warranty on their work was a selling point for us, we were definitely not expecting that would be because there would be issues with the quality and workmanship just a few months after the work was performed.
The last issue we had was with the unbelievably unprofessional and downright rude CFO. She literally started calling us for payment 2 days after the work was performed and right as we received the bill. As if that wasn't bad enough, she was cold and short when you did speak with her and she would literally call your house, your cell, your house, your cell multiple times in a row. Yes, like back to back to back to back. Truly unbelievable. Considering we paid MORE than the initial amount needed for the first part of the work and then they shipped the WRONG doorframe and we waited MONTHS for the correct one to come in to be installed, to start calling to collect payment 48 hours out is just unacceptable. It was insulting and rude and invasive of our privacy. We hadn't even had a chance to look over the bill. Then when we indicated they were not communicating with our insurance company and we were hesitant to pay until they had done what they promised they were rude that we would consider holding payment until they did their job. We need to point out for clarification that the payment was at no point during those discussions past due. These nasty unprofessional rude phone calls all occurred PRIOR to the 1st date due for the payment. What we find so interesting now, is once we did pay, they did EXACTLY what we feared and communication has been next to impossible and they did not finish following up with the insurance company nor did they provide all the information the insurance company requested.
All in all, there were some wonderful employees at Roofing and More. Upon completion of the work, everything seemed good. We liked the workers who did the work and the initial work that was performed. Sadly, less than a year out from the roof and only about 6 months out from the final door installation, we are having major quality issues. The unresponsiveness and lack of concern from the company is upsetting and disturbing. We waited a while to submit this review as we initially planned to submit it when the CFO from the office started harassing us for payment and displaying rude and unprofessional behavior but we did not want to have a knee jerk reaction to one bad apple in the bunch. But now that we are experiencing significant issues with the quality of the work, both items, the roof and the door insert, continuing lack of responsiveness, and failure to follow up and through with the insurance company, we had to warn others to make your decision very carefully. If by some chance these issues are resolved as we tell our children, right away, all the way and with a cheerful heart, then we would be more than happy to update our review with the happy news but at this point, it looks very unlikely. Our next door neighbor had some major work to do and 2 doors down neighbors decided to get a new roof and both came to us to ask about our selection process. We shared all the information we had from our 3 estimates and recommended they use our second or third choice. It is embarrassing and disappointing to not be able to recommend the vendor you chose. We wish we could recommend them but we just can't.&
"First, let me say that I am truly sorry for our lack of communication and for the misunderstandings that have occurred to this point. Second, I want to thank you for your review. Though it pains me to read it and to know that you have had such a negative experience with our company, it is necessary for me to know and I appreciate you taking the time to write this. It is my understanding that you met with Todd Shaffer our General Manager on June 20, 2014 and that we are scheduled to resolve the issues for you on July 2, 2014. I am fully confident that they will be addressed and resolved completely to your satisfaction. As the president and owner of the company, I will personally investigate your statement about the insurance company calling and not receiving return calls. I will ensure that we take measures to bridge the gap so it does not happen again to someone else. Regarding the attic fan, I am sorry this has been such a troubling issue, but the information your project consultant gave you is correct. Any ventilation expert will tell you that you should not have a ridge vent and an attic fan on the same roof. There have been times that we find this to be the case, but as GAF Master Elite™ certified contractors, we must follow the guidelines of the industry, the National Roofing Contractors Association and the manufacturer. This will be discussed and resolved in your meeting with Todd on-site. As for the unprofessionalism of our CFO, I can only say, knowing our people first-hand, that I consider this poor performance a failure on our part. I will own that and we will make it right, but we do not and have never intentionally misled or deceived anyone. Again, I am truly sorry, but do have full confidence that all your issues and concerns will be addressed and resolved to your satisfaction. We hope to earn your positive review once this has happened. Sincerely, Kyle Hoffman President, Roofing & More"
When there was a problem, they came back and did what was necessary.
"Dear (Member name removed): I was absolutely thrilled to read that you were so pleased with your experience with Roofing & More, and truly appreciate your sharing your delight with other members of Angie’s List. We try to deliver this level of service and attention to each and every customer. I have passed along your wonderful comments to our entire team with a big, “Well done!” We hope we get the opportunity to work with you again. Sincerely, Kyle Hoffman President/Owner Roofing & More, Inc."
"Dear [Member name removed]: First, I want to personally apologize for disappointing you with our performance. Missing appointments is NOT the way we usually do business here at Roofing & More. In fact, we place great value on meeting our obligations to our customers, from start to finish. Unfortunately, we got off to a very bad start and did not have the opportunity to show you the quality of our work. I am particularly sorry that you and your wife took the time to be ready for meetings that did not occur. You should know that Nathan is no longer working at Roofing & More. Although there are certainly times when circumstances interfere with a schedule, missing two appointments is simply not acceptable. Again, please accept my apologies, and know that this performance was far outside our normal customer experience. Sincerely, Kyle Hoffman President/Owner Roofing & More, Inc."
We went with one in between.
Roofing & More was the highest and the most high pressure.
We could have lived without the 1.5 hour presentation.
After we said we needed to think about it,
we felt even more pressure.
Also, if you do use them,
they will come down in price.
We felt like we were at a car dealer.
Talk about talking to a manger.
BTW: We no longer deal with car dealers directly.
I am sure they do good work, but TOO MUCH PRESSURE!!
Glad this is finished.
"Dear [member name removed], I want to thank you for sharing your concerns about your recent roofing consultation with Roofing & More. Feedback from our customers – whether good or bad – is important to our efforts to constantly improve our service and the experience we provide to every customer. I am very sorry if you felt undue pressure from anyone in our organization. That is NOT our style at all. Our goal is to present the facts as discovered, then outline the way in which we would solve your roofing problems. That is one reason why our presentation lasted for more than an hour – we want you to know exactly what we would do on your roof, and to understand the process. As for the estimated cost, we take pride in making a thorough and comprehensive proposal that includes all anticipated costs. Sometimes that means our quotes appear to be higher than other roofing companies. I hope you were not burdened with surprise charges and additions for work that was suddenly “discovered” by the roofer you selected, a situation we seldom incur. More often than not, the value of a Roofing & More roof has proven to be higher and longer lasting. I hope that your roofing project went smoothly and successfully. If you should require other roofing or home improvement needs, please don’t dismiss Roofing & More based on this experience alone. Sincerely, Kyle Hoffman President Roofing & More, Inc."
Their roofing work was superior and the changing/re-sizing of the gable vent was perfect. They did everything exactly according to plan.
However, the wrapping of the door and window frames did not go well. The bending and fitting of the aluminum is very nice, BUT, the caulking work was not acceptable. The lines were too thick and wavy. The poor caulking work detracts significantly making the final appearance less than satisfactory. Also, even after spending time talking to the sales representative, the crew did not know to seal and wrap the metal lentils above the windows. This should be standard practice - otherwise the homeowner is left with a small but very aggravating paint job to do. Every other home in my neighborhood whose window frames are wrapped, have the lentils wrapped in one piece with the top of the window frame. When they came back several days later to do this, they patched things together leaving nail heads exposed. When I compare the appearance of the work on my home with the work done by a company that received lower grades on Angie's List, the work on my house does not look as good.
The accounting for the job also did not go smoothly, although it turned out okay in the end. I received two erroneous "final" invoices before receiving a correct one. They were just mistakes. I don't feel that they were deliberate attempts to overcharge me.
The company did not provide cell phone contact information for their operations supervisor. When I called the company to complain about the workmanship of the caulking being done, I had to go through the switchboard and THEY had to contact the supervisor. I did get his phone number from him when he came by as a result of my complaints regarding the caulking workmanship. I feel that the company should give the customer the contact information for the management person that is responsible for overseeing the job.
In saying that I would use Roofing and More in the future, I would do it with some trepidation. I would definitely recommend them for roofing, but not for window/door frame wrapping.
"Dear [Member name removed], I want to thank you for sharing your concerns about the renovation work we recently did on your home through the Angie’s List website. Feedback from our customers – whether good or bad – is important to our efforts to constantly improve our service and the experience we provide to every customer. I am happy you were pleased with almost all of the work we performed on your home. Some of the work was quite involved, and our crew enjoyed the challenge! But I am naturally concerned that you were not pleased with the details of the work on the lentils. I would like the opportunity to revisit this part of the job and complete it to your and my satisfaction. I am sure that if you are not satisfied then I would not be satisfied. I am truly sorry for this and promise to make it right should you allow me to. As for communicating with our company, the delay in getting you in touch with the supervisor was regrettable. However we do reassign responsibility to a “follow up” team once a job has been completed and accepted. I will certainly take under advisement your suggestion that we provide direct contact information with the new supervisor. Please contact me at your convenience so that we can schedule an inspection of your door lentils to correct any insufficiencies. Sincerely, Kyle Hoffman President Roofing & More, Inc."
"Dear (removed member name), I wanted to thank you again for your business and for your review. I wish you and your family a very Happy Holiday Season!!!"
2. The flashing they put up, compared to all my neighbors and other houses I have seen, looks buckled but the Project Manager (PM) said nope that is the way it has supposed to be installed.
3. The fascia they put up on one of my bedroom windows is beige not white but they sent their PM out who swears it's white - it's not and you can tell the difference with the rest of the house. The only reason I did not push that issue was that I have in writing from the HOA that they said it could stay and I plan on redoing the siding next year.. Therefore, I ended up sending them a cheque for work done.
BIG MISTAKE...
4. Right after the "Sandy" storm, I got two leaks in a bedroom that I had not had leaks in before and called the company to let them know. When they sent the same PM out he came with another man who did not speak English to me but it was obvious he understood what I was saying because he appeared to be the one telling the PM how to respond to me. When I took them into the attic to show them the water they told me it was because I had cracks in my bricks and he had tried to caulk them but "maybe need stronger caulk". What professional contractor puts roofing caulk on brick missing mortar - why not tell the homeowner and fix the problem while you are up there and put in a change ?
I was furious that Roofing and More put the roof on knowing I had damage to the brickwork and did not tell me. One of the things I was very specific about with their sales representative was water damage I was experiencing. Who does this? I would not recommend them as a contractor and would definitely not have the PM they used for my home because he either doesn't know what he's doing or deliberately cuts corners so I will need to hire an independent inspector and find out what responsibility Roofing and More has to the damage and what is really mine.
Bottom line this company is so attentive while trying to get you to sign a contract and pay them but if a problem occurs and you have already paid ---- good luck.
"Dear Member: I was very surprised and concerned to read your recent review of our company on Angie’s List. Clearly you had several concerns about our procedures and the services we provided. I wish you had called these issues to my attention directly in October when they had first occurred. We are a small, family business and I take our reputation and our service very seriously, and would have responded immediately to your concerns. I investigated this project personally to discover what happened. As for the temporary storage of materials prior to the work, our standard procedure is to have the wood covered by our distributor upon delivery we apologize for this oversight. Again I have looked into this and acknowledge this with the appropriate individuals to ensure this does not happen in the future. The appearance of “buckling” in the flashing is more puzzling. However, it may be simply the folds in the material used to create corners or angles. No flashing would ever be put on your home unless we were absolutely certain it would do the job it was intended to do. To address the fascia concern, not every piece of fascia is cut from the same sheet and there will be variations in shading, colors may vary. If the color of the fascia is truly so different from other sections, and if you would like please let me know and I will send someone out to replace it free of charge. Finally, the leaks in your attic. Our Project Manager (accompanied by a trusted and experienced assistant) traced the leaks to cracks in the brick walls. This was not a problem we had encountered or noticed in the course of our roofing work. If we had, we certainly would have called it to your attention and suggested it be repaired immediately. The offer to caulk the cracks with available roofing caulk was simply an attempt to provide temporary relief until a mason could be called in to make permanent repairs to the brickwork. We take our work seriously here at Roofing & More. Even more important to us is making sure customers are satisfied that the work is done properly and that their roof will provide the protection expected. I am sorry you felt we were deficient in any way. Sincerely, Kyle Hoffman President Roofing & More, Inc."
"Dear Member: I would like to thank you for taking the time to provide your comments about Roofing & More to Angie’s List. We always welcome feedback from our customers, either directly or through sites like Angie’s. I appreciate the fact that you are “very satisfied” with our work. I do, however, want to explain to you why we had to send a second person to your home to complete the job. We always make an effort to be as prompt as possible in responding to an issue that involves a leak, whether it is a roof or window. Given the understandable crush of work following Hurricane Sandy (which you alluded to in your review), our crews were stretched thin. Our team members who first addressed your problem did the best they could under the circumstances. The challenges of the high roof and size of the window made the job more difficult. However, they left believing that they had resolved the problem. Otherwise they would have remained on the job until they were certain it was done. Unfortunately, the repairs did not resolve the issue, which was more extensive than we first assessed. Happily, we were able to fix the problem once you alerted us to the continued leak. Thank you for the opportunity to make things right. The measure of a person’s - or a company’s - integrity is not what he or she does when everything goes right. It is how they respond when they face an unexpected challenge or problem. I would like to think that we did the best we could to resolve your issue quickly with a solution that will provide you with many years of service. Sincerely, Kyle Hoffman President Roofing & More, Inc."
We were less impressed by the sales pitch and how we were treated by the salesman after the installation. We are not fans of high pressure sales pitches, and have a policy of not making purchase decisions before we've had a chance to sleep on it and evaluate our options. After looking over our house and taking pictures, the salesman scheduled a visit to present an estimate. The meeting for the estimate was filled with details about the materials they use, the methods and procedures they employ, and why they apply the techniques they do. Unfortunately, after presenting all this information, the salesman switched into pressure mode. First, he presented us with 'good' 'better' and 'best' options which each consisted of different sets of materials. These choices were bundles of options, rather than simply indicating price differences for each material choice. The salesman then indicated that we could get a 10% discount if we made our decision right then. We didn't appreciate the pressure. We also asked them to price out insullating our attic, and the salesman included an estimate for the number of packages of insullation material and their price.
As mentioned above, we were happy with the work that was done. The roof seems sturdy and well constructed two years on. The day before the work took place, the insullation material was delivered to our house -- the same number of packages as in the estimate. After the roof was completed and the insullation was installed, the workers cleaned up and packed up their material -- including 4 packages of unused insullation.
When they sent someone by to pick up our check, I asked about whether the cost of the unused insullation would be deducted from the estimated price, as it wasn't used. The gentleman they sent to collect the check hadn't heard anything about this, and we had to call the salesman who first insisted that they used all the material, and then relented when I told him that I'd seen them carry our the unused material. Eventually, we had the cost of the unused insullation deducted from our bill. This left a bad taste in our mouths.
As a postscript, many months after the installation, Roofing and More called me to see if I was interested in hiring them for any other work. When I mentioned my experience with the salesman, I was informed that he no longer worked for the company. I have also received sales material from them in the mail twice -- both times in unmarked envelopes. It just seemed a bit odd that they wouldn't be honest about the fact that they were sending sales materials and include their logo or name on the envelope.
Bottom line, they are somewhat pricy, the quality of the work is good, but we felt a bit uneasy with their sales techniques.
"Roofing & More – Angie’s List Response – Member Nov. 16, 2012 Dear Member: I would like to thank you for the kind words you wrote about Roofing & More in your Angie’s List report. We are happy that you found our work to be of high quality, and that you are enjoying your new roof. However, your dissatisfaction with our sales process concerns me. As you indicated, the salesperson who worked with you is no longer with our company. The “pressure” tactics you cited is one of the reasons he is gone. I certainly don’t like to be driven into making a decision, and we don’t want our sales people taking that approach. I am very sorry if you felt pressured. As for the excess insulation materials, we cannot be exact when estimating how much of any material we will need to complete a job. For that reason we usually order a little more the necessary to be sure that we are not “caught short.” The fact that the salesperson was unaware of the excess insulation was a breakdown in communication on our part, and I apologize for that. In the end I hope you feel that we did the right thing by crediting the unused materials. Finally, our marketing materials. We get most of our new projects through referrals from customers who are delighted with our work. They tell their friends, neighbors and family members about us. But, like any business, we need to advertise as well. We are very proud of our company and our reputation, and I will be looking into the way we are being presented in our marketing materials, based on your comments. I truly hope that the positive aspects of your experience with Roofing & More outweigh the negative. Hopefully, the problems you encountered with our salesperson have been corrected. We appreciate the fact that you took the time to express your thoughts. We do listen and pay attention. I also hope you will give us another opportunity to impress you if you need additional work done on your home. Sincerely, Kyle Hoffman President Roofing & More, Inc."
"Roofing & More – Members Response Nov. 12, 2012 Dear Member: I was stunned to read that you have not received your replacement windows estimate a full month after measurement. I immediately investigated the situation. Unfortunately, I was unable to find any record, either of your initial call or of our measurement visit. It seems to be one of those situations for which there is no adequate explanation. I would like the opportunity to make this right with you. If amenable to you we will revisit your home, at your convenience, to remeasure your windows. I assure you that I will personally see that a complete estimate will be in your hands within 24 hours, with a courtesy discount included as a way to make up for the delay. I would also like to enlist your assistance in helping to make sure such a situation does not occur in the future. Can you provide the dates on which you first contact Roofing & More, and the date on which the original measurements were taken? Also, if possible, the name of the Roofing & More representative who visited your home for the measurements? This will greatly help us in closing any gaps in our system. Please accept my sincere apology for the confusion and delay in your project. I hope you will allow us to show you that Roofing & More truly is a company that cares about its customers and our performance. Sincerely, Kyle Hoffman President Roofing & More, Inc."
Unfortunately, when the next month came they no longer had all the items and there was a slight delay in completing all the work. However, the crews were fast, mostly efficient, and successfully contended with a big winter storm. The roof was completed quickly, but they had more trouble with the skylights and the sun tube. The skylights required a retro-fitting and left a large gap between the interior drywall and the unit. When I questioned this they tried to rectify it by using an exterior metal ice-damming guard. It corrected the gap on the exterior side, but left me with a metal strip on one side of my interior ceiling. When I called the office to ask what would be done. I was told that "per my contract" they were not responsible for any modifications to the interior required to fit the new skylights. I explained the problem was created when their workman became too aggressive in cutting away the drywall. I was told it did not matter, they would not even come out to look at it. (Let the buyer beware.) Other than that the job was excellent. It took a little longer than expected to put in the sun tube because they weren't sure how to do it and ended up pulling up a bunch of plywood sheets in the attic unnecessarily. I didn't mind this as they did a cautious but great job. That is the thing with this company, they err on the side of caution and generally do strive to make things right.
Our GAF inspection went without problem, the inspector did identify himself and he did not find any problems. It has been several months and the roof looks great, although we are still getting loose nails falling to the ground during windy days and had one gutter spout back up because of roofing debris. THe skylights and sun tube have yet to leak (knock on wood), so overall, they did a good job.
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