Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

PetSmart Store Support Group Inc

Appliance Repair, Animal Grooming, Veterinarians,

About us

Store number - 453. See website for additional hours.

Services we offer

Veterinary, training & grooming.

Reviews

3.819 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
53%
4
11%
3
21%
2
0%
1
16%


Rating CategoryRating out of 5
quality
4.1
value
4.1
professionalism
4.1
responsiveness
3.8
punctuality
4.1
Showing 1-19 of 19 reviews

michael P.
07/2017
5.0
pet grooming
  + -1 more
.
Description of Work: They do animal grooming.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Judy B.
03/2017
5.0
pet grooming
  + -1 more
They give us a report card at the end of the day to let us know how our dogs interacted with them. It's hard to say how long it takes because we drop them off and sometimes the dogs are ready before we're ready to pick them up.
Description of Work: Grooming of 2 dogs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Jerilyn B.
05/2016
4.0
pet stores
  + -1 more
All I do is buy cat food there, only the cat foods that I can't get in the regular grocery store. They are too expensive but they about the same price as Petco so, they are high. The Cat food is good for the cat and he wasn't eating and I needed to try something else and he have eaten it before and that's why I went there to get more of it because since you can't get it at the grocery store, I had to get it some place.
Description of Work: I used PetSmart Store Support Group Inc for Pet Stores.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$10.56

Christine L.
01/2013
5.0
pet grooming
  + -1 more
They took him in efficiently. They asked me how I wanted him groomed and we talked about past problems. He is an old, blind dog and they treat him with extra care and great respect because of his disabilities. The dog is a sweet animal but does take a little extra care. I have been very happy with the way he is groomed. They did have to extend his stay today becuase they had trouble cleaning around his eyes. Totally understandable. They called to let me know. When I picked him up, I was able to go and pay and then pick him up -- much easier than having to take him with me to the cash register.
Description of Work: I have been taking my dog to Pet Smart at 7 Corners for years now. We tried other places but found them to be more expensive and not any better. I have always found the Pet Smart personnel to be responsive, caring and knowledgeable. My dog is ready as promised unless there was a problem caused by my dog. I will continue to take him to PetSmart for grooming.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

randy M.
09/2011
5.0
veterinarian
  + -1 more
We have used their services for about 12 years. We are happy with the service. They generally seem to be able to get us scheduled in a rapid time.
Description of Work: We take our dog here.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Alan L.
06/2011
5.0
veterinarian
  + -1 more
We are very happy with them. They are very friendly, excellent with the animal. They really have compassion towards each and every pet. They have a very large space and its big hospital but still they are very personable. I would rate them high overall and I would use them again in the future.
Description of Work: Banfield the Pet Hospital is my veterinarians. All my pets are under wellness plan of pet smart franchise of Banfield. The last time I visited them was a week ago for my puppies. They have puppy plan and we have to pay them annually.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David K.
03/2011
5.0
pet grooming
  + -1 more
PetSmart Store Support Group Inc does a good job. We take our dogs there for periodical grooming. They are truly professional over there. They know what they are doing. They have everything one needs for ones pets. It?s kind of a one stop shopping for pet stuff. I think convenience and professionalism is what attracts us to going there. Their prices are very reasonable. It?s like a discount store for pets. I would recommend everyone to use them. They have quality staff that provides quality service. They have trained pet care takers. They take good care of the pets. I just drop them off and pick them up after three or four hours. They look ten times lighter because that?s how much hair they cut off of them. We are usually very happy and satisfied when we get our dog back home.
Description of Work: We use PetSmart Store Support Group Inc for their dog grooming service. They have one center at Sterling and one at Reston. We have used both of them. They are at equal distance from my home. It depends on what direction we are going on that day. We last took our dog about two weeks ago to their Sterling location. I don’t remember how much we paid.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

12/2005
4.0
appliance repair
  + -1 more
I CALLED MAYTAG AND THEY SAID THEY COULD COME OUT IN THE NEXT COUPLE DAYS. HE CAME AT THE TIME AGREED ON AND WITHIN TWO TO THREE HOURS HE WAS DONE. HE HAD PARTS ON HAND. THE PRICE WAS FAIR, TOO.
Description of Work: THEY REPLACED THE COMPRESSOR IN MY REFRIGERATOR.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$200

09/2005
3.0
veterinarian
  + -1 more
I HAVE A SLIGHT PROBLEM WITH THE STAFF AT THE FRONT DESK AS THEY OFTEN SEEM TO LACK THE TRAINING AND PROFESSIONALISM THAT I WOULD EXPECT. THE VET CARE IS ALRIGHT, BUT YOU GET WHAT YOU PAY FOR IN THAT. THE PRICES ARE MORE REASONABLE THAN MOST VETS.
Description of Work: VET CARE FOR BOTH CAT AND DOG.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$40

09/2005
5.0
appliance repair
  + -1 more
I HAD A VERY GOOD EXPERIENCE WITH MAYTAG. THEY WERE VERY QUICK AT THE REPAIR, AND I WOULD RECOMMEND THEM. I USED THEM ONCE BEFORE, AND THEY DID A VERY GOOD JOB THEN ALSO.
Description of Work: WASHING MACHINE REPAIR.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

JAN D.
09/2005
1.0
small appliance repair
  + -1 more
I HAD A WARRANTY FOR MY MAYTAG APPLIANCES BUT WHEN THE REPAIRMAN CAME OUT TO FIX THEM, HE BASICALLY THREATENED ME. I WAS SCARED AND I THOUGHT ABOUT CALLING THE POLICE WHEN THE REPAIRMAN REFUSED TO DO THE JOB OR GIVE ME A RECEIPT UNTIL I PAID HIM MORE MONEY.
Description of Work: APPLIANCE REPAIR.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro
$100

09/2005
3.0
appliance repair
  + -1 more
THE REPAIR WAS COVERED UNDER WARRANTY, EXCEPT FOR THE DEDUCTIBLE PART. THE WORKER FIXED WHAT NEEDED TO BE FIXED, BUT HE DIDN'T REPAIR THE COMPLETE PROBLEM. I WAS HAPPY WITH THE WORKERS EFFORT, BUT NOT SATISFIED WITH THE JOB. I PROBABLY WOULDN'T REFER THEM.
Description of Work: REPAIRED/FIXED REFRIGERATOR PROBLEM.

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$50

09/2005
1.0
appliance repair
  + -1 more
THIS WAS THE MOST HORRIBLE COMPANY I HAVE MET. THE FIRST TIME THEY CAME OUT, THEY FIXED THE APPLIANCE, NOT LONG BEFORE IT BROKE BACK DOWN. THEY CAME BACK OUT AND CHARGED ME FOR THE SECOND VISIT, WHEN IT WAS THEIR FAULT.
Description of Work: REFRIGERATOR REPAIRED.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$279

CHRISTINA P.
09/2005
3.0
appliance repair
  + -1 more
I WOULD SAY A ALRIGHT COMPANY. THE SERVICE GUY WAS VERY PLEASANT. I WOULD ASK QUESTIONS ON THE APPLIANCE AND HE KNEW THE ANSWERS. HE WAS VERY EFFICIENT. HE GOT IN AND GOT THE WORK DONE AND CLEANED UP. I WOULD SAY I WAS VERY SATISFIED.
Description of Work: REPAIRED REFRIGERATOR.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$200

09/2005
3.0
appliance repair
  + -1 more
I WAS NOT TRULY HAPPY WITH THE WAY MY ORDER WAS INTERPRETED. I FINALLY HAD A CONVERSATION WITH MANAGEMENT AND GOT RESOLUTION. NUMEROUS VISITS WERE REQUIRED.
Description of Work: REPLACEMENT OF MOTOR ELECTRICAL CIRCUITS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$1,200

09/2005
5.0
appliance repair
  + -1 more
THE DELIVERED MY WASHER ON TIME AND IN PERFECT CONDITION. THEY DID NOT DESTROY ANY THING TRYING TO GET THE WASHER IN PLACE. THE DELIVERY GUYS WERE EXPERIENCED.
Description of Work: DELIVERED AND INSTALLED WASHING MACHINE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

09/2005
5.0
appliance repair
  + -1 more
THEY CAME OUT PROMPTLY. THEY WERE VERY PROFESSIONAL. HE HAD THE NECESSARY TOOLS AND PARTS ON THE TRUCK. THEY ARE REASONABLE WITH THEIR PRICE AND DO A GOOD JOB FOR THE MONEY.
Description of Work: REPAIRED THE DRYER.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

09/2005
1.0
appliance repair
  + -1 more
MY EXPERIENCE WITH THIS COMPANY WAS NOT GOOD. I WOULD NOT RECOMMEND TO ANYONE TO BUY AN APPLIANCE FROM THEM. THE PROCESS OF GETTING SOMEONE OUT TO FIX IT WAS HORRIBLE, NO ONE SET UP AN APPOINTMENT.
Description of Work: REFRIGERATOR REPAIR.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$85

07/2005
5.0
appliance repair
  + -1 more
THEY INSTALLED NEW PARTS AND I WAS VERY HAPPY WITH THE SERVICE AND NEEDED NO FOLLOW-UP CALLS. THE REPAIRS WERE DONE AT DIFFERENT TIMES, I AM VERY PLEASED WITH THE WORK.
Description of Work: WASHER, DRYER AND DISHWASHER REPAIRED.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$200

    Contact information

    46220 Potomac Run Plz, Sterling, VA 20164

    stores.petsmart.com/result-details.php?store=453

    Service hours

    Sunday:
    10:00 AM - 6:00 PM
    Monday:
    9:00 AM - 9:00 PM
    Tuesday:
    9:00 AM - 9:00 PM
    Wednesday:
    9:00 AM - 9:00 PM
    Thursday:
    9:00 AM - 9:00 PM
    Friday:
    9:00 AM - 9:00 PM
    Saturday:
    9:00 AM - 9:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Repair,
    Animal Grooming,
    Veterinarians,
    Pet Stores,
    Appliance Repair - Small,
    Animal Training

    FAQ

    PetSmart Store Support Group Inc is currently rated 3.8 overall out of 5.

    Sunday: 10:00 AM - 6:00 PM

    Monday: 9:00 AM - 9:00 PM

    Tuesday: 9:00 AM - 9:00 PM

    Wednesday: 9:00 AM - 9:00 PM

    Thursday: 9:00 AM - 9:00 PM

    Friday: 9:00 AM - 9:00 PM

    Saturday: 9:00 AM - 9:00 PM

    No, PetSmart Store Support Group Inc does not offer free project estimates.
    No, PetSmart Store Support Group Inc does not offer eco-friendly accreditations.
    No, PetSmart Store Support Group Inc does not offer a senior discount.
    No, PetSmart Store Support Group Inc does not offer emergency services.
    No, PetSmart Store Support Group Inc does not offer warranties.
    PetSmart Store Support Group Inc offers the following services: Veterinary, training & grooming.

    Contact information

    46220 Potomac Run Plz, Sterling, VA 20164

    stores.petsmart.com/result-details.php?store=453

    Service hours

    Sunday:
    10:00 AM - 6:00 PM
    Monday:
    9:00 AM - 9:00 PM
    Tuesday:
    9:00 AM - 9:00 PM
    Wednesday:
    9:00 AM - 9:00 PM
    Thursday:
    9:00 AM - 9:00 PM
    Friday:
    9:00 AM - 9:00 PM
    Saturday:
    9:00 AM - 9:00 PM