This pro has maintained an average of 4.5+ stars throughout their time with Angi.
About us
PestNow brand was founded in Virginia in 1995 as Superior Pest Management when four high school friends came together to form their own company. Today, we have multiple locations in three states, and serve thousands of happy customers. We offer pest control; termite treatments and warranties; mosquito, flea & tick control; WDIs (real estate inspections); lawn fertilization & weed control; TAP insulation; and wildlife solutions for homeowners and businesses in the mid-Atlantic.
Great, looked in all the right places, found droppings, swept them up for me, put out bait, looked at the outside of the house and stopped up a few places he thought were trouble spots. Sprayed the outside. Then a few weeks later we found the mouse in a trap, came back out next day, checked all the baits and outside to make sure nothing was getting back in. This was included in our annual package so no additional cost to come back out.
Description of Work: Mouse in house, purchased the annual maintenance package for bugs and mice
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$340
Martha G.
07/2018
5.0
pest control
 + -1 more
So far so good. They come back twice more.
Description of Work: Bed bug elimination
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$785
Irene and George L.
07/2018
5.0
pest control
 + -1 more
Very well, met all our expectations, and Cameron was a very conscientious technician. He asked the right questions, and was very personable to boot.
Description of Work: Needed to have the perimeter of the house and garage sprayed for the typical small pests, spiders, centipedes, ants, etc
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ratna V.
07/2018
2.0
pest control
 + -1 more
The technician was lousy and lazy - did not go into the crawl space. Had to call office requesting another technician to come and do the job properly
Description of Work: Ant/mouse/spider - general pest control; bird nest removal
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0
$239
Response from PestNow LLC
Thank you for this review, all reviews are beneficial. We realize these are our report cards, while there can be no excuse for poor performance rest assured this matter will be researched, addressed and corrected because we care about every experience while working with PestNow. I did see where the other tech responded after your call and corrected the first concern.
Bill R.
06/2018
5.0
pest control
 + -1 more
Very well. They got rid of the mice we had in our house.
Description of Work: Pest control
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Kristen H.
06/2018
3.0
pest control
 + -1 more
The outdoor services worked really well. The anthills disappeared and we had no problems with carpenter bees after they left. But the inside, yikes. We had clover mites and spiders like crazy. They came twice to spray and after each time the clover mites came back, but the spiders came back with a vengeance. Within an hour of the guy leaving it was like the spiders were coming out of everywhere. It’s exhausting to keep changing our schedules to have them come back so we’re looking elsewhere. The company was very quick to respond, the people were incredibly nice, but the products they use don’t seem to work.
Description of Work: Outdoor and indoor pest spraying
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Response from PestNow LLC
This is a great review in the interest of how pest control and products work. Ironically, Clover Mites are primarily and outdoor pest as they are plant feeders, mostly grass. Traditionally the common advice is removing any grass and weeds up to 24 inches away from the foundation of the house placing a plant-free band of gravel, coarse sand, marbles, lava rock, or wood chips around the foundation helps keep clover mites away from the structure (which is not practical). Clover mites have difficulty crossing such barriers. Better advice to reduce population in areas that are not treated in the yard are to avoid excessive watering and fertilization near the structure, to avoid the lush growth of host plants close to the house. This is practical, realizing the clover mites are showing up in the house, they are breeding and coming from the outside possibly further out than your exterior treatment is extending in the yard. Spiders are possibly feeding on the clover mites and since they are so cryptic (you cannot nor do you want, to douse the interior with pesticides. Getting rid of the food source will reduce the spiders quicker than chemical. By the way, we all use the same products, and we all are limited (for good reason) to the extent and strength of those products per label restrictions. I would like to see one of our managers investigate this at no cost to assist this without creating a situation that would cause more harm than good. Please reach out and mention "Rusty" recommended this course of action. Thanks again for bringing this up.
Marcy L.
06/2018
5.0
pest control
 + -1 more
I was just a little surprised that ll this company does is set out bait boxes. I needed more comprehensive treatment of my rats. I hired a second company whose treatment is a little wider. Oddlyl, the rats did not take any of the poisoned food the PestNow set out.
Description of Work: Set out bait boxes
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Marcy L.
06/2018
3.0
pest control
 + -1 more
Services very limited. Not knowledgeable.
Description of Work: They put out poison for rats Did not stay in touch during dire situation.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0
$300
Response from PestNow LLC
Every review is significant, and as you can see we check them all. Checking the account we applied service on June 5 and responded again on June 13. Rats in DC are pretty tough and we realize it will take extra effort. May we offer our District Manager to take another look at this to see what else needs to be done. Rat work is a process not an event when we are looking for success and a manager taking a look might help expedite the process. We will have our manager in that area reach out to ASAP.
Adriene B.
06/2018
5.0
pest control
 + -1 more
We found mouse droppings in our kitchen and needed some help. Pest Now was able to get them out and we haven't seen droppings since they started coming. The Pest Now rep that comes to our home is the nicest guy and my dog loves him. We will be using them again.
Description of Work: Peat control inside the home
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Julia W.
05/2018
5.0
pest control, animal removal
 + 0 more
They gave us units to put througout the house and they worked to get rid of all the mice. (We no longer have a cat).
Description of Work: Getting rid of mice and other pests
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
John M H.
05/2018
2.0
pest control
 + -1 more
Very good in the beginning, when name changed don't know what happened. They stopped doing the inside of our lower level where we had the problem with crickets.....we started having them again. Did not do a thorough job of the outside....we needed to call them back inbetween their scheduled services. We just got tired of calling them and the technician got tired of coming and let us know.
Description of Work: Quarterly Pest Control
Rating Category
Rating out of 5
quality
2.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0
Response from PestNow LLC
Anytime a company loses a client it is a wake up call, often when these are investigated (as we do each case) the problem lies in an error of communication or misunderstanding. Researching this case it is clear that more clear communication may have prevented this loss. The pest industry, few years ago, was mandated to reduce the amount of pesticides applied in homes, and for good reason. The old way was to apply product in all levels, all rooms every service (preventative) spraying all the baseboards etc. While this may have been a more effective preventative measure it was clearly an over use of product and irresponsible use of pesticides. The method today is "less is better", to target select areas of activity in the house and treat a full exterior barrier on the outside. No longer spraying all the baseboards which and introducing chemical to all areas of the house, often for no reason. Today, companies treat the exterior fully and treat the interior on requests when pest activity is observed. While a cricket is undesirable, overuse of pesticides in the house may prove to be more detrimental. In this case which seemed to have a chronic issue with crickets a manager should have been called to evaluate why the problem kept returning and the solution applied at no cost as a warranty service. We will still offer this, we want our customers comfortable but we want them safe as well. The name change has nothing to do with efficiency, still the same local owners, same employees, same company our old name could not be registered as a trademark as it was too common so to register and trademark the brand as we grew we had to change the name. No sell of the company, no merge, just needed to brand the name as we have become one of the fastest growing pest companies in the nation. I would love to send our manager in on this situation at no cost to solve this issue and explain why service application has changed for a better safer environment.
Joan I.
05/2018
5.0
pest control
 + -1 more
Very good. Technicians know what they are doing and get the job done. Scheduling is easy and techs are generally available within days. Price as good as any others and better than many.
Description of Work: Annual Pest Control (4 treatments)
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$360
James C.
05/2018
5.0
pest control
 + -1 more
Careful assessment; honest appraisal.
Description of Work: Bug treatment / termite inspection
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jason K.
05/2018
5.0
pest control
 + -1 more
Great as usual, and they come back fast if a rodent gets past their defenses.
Description of Work: Quarterly examination
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
C K.
04/2018
5.0
pest control
 + -1 more
Good service and good communication during appointments.
Description of Work: Pest control
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
SAMANTHA P.
04/2018
5.0
pest control
 + -1 more
Services performed eliminated my pest problems. This is a service I'll like use annually.
Description of Work: Quarterly extermination for a year.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$340
Mark P.
03/2018
5.0
pest control
 + -1 more
Josh answered phone and visited as scheduled the day after I called. His bid to do pest control (mice) was less than half other similar jobs friends have had done recently. He provided useful information regarding insulation replacement, and although I've decided not to use their services I'm confident they'd do an excellent job.
Description of Work: Mice control
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$150
Scott R.
03/2018
5.0
pest control
 + -1 more
We first messaged PestNow LLC through Angie's List with a few questions. They were super responsive and that led to a call. I asked that they come out to inspect my house for entryways etc. and see how best to deal with the mouse I found in the attic. They responded quickly and we had an appointment setup within a few days. They sent Brian, a top-notch technician out to work with us. Needless to say I researched the issue in my attic online quite a bit before his arrival so I had an idea of what to look for and how others have handled it. He was incredibly knowledgeable and was able to answer all of my questions and educate me beyond what I've read on the internet. He assured me that PestNow would continue to attack the problem until it was solved for us and while they were at it, they would take some preventative measures against other pests as part of their service. We couldn't have been happier with the time Brian took to inspect the house inside and out and all the time he took to explain everything he was doing and what we could do as well to solve the problem. Leading up to Brian's arrival, we had a great experience with customer service on the phone as well. This is my first treatment with PestNow and so far has been one of my best experiances with a contractor that has serviced our home. I'll post again as to how well the solution goes to our mouse in the attic issue as time progresses but as of now, we couldn't be happier.
Description of Work: Found a mouse in our attic and had an inspection
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$185
Jennifer C.
03/2018
5.0
pest control
 + -1 more
Good job, the rodents did not come in the home.
Description of Work: Rodent Treatment
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
VIVIAN S.
03/2018
5.0
pest control
 + -1 more
They were excellent, very knowledgeable and friendly.
Description of Work: Because of their quality, I've used them for 20 years. They did a regular assessment of my house. Looked if there's bug activity. They also do annual walk through.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
David F.
02/2018
5.0
pest control
 + -1 more
Several months ago, we reached out to PestNow for pest control service. We have now had them out here two or three times for routine service (we live in a wooded lot), and twice for some mice that decided to camp out in our house for a bit. They have been exceptional in coming out when we called, were quite professional, and took care of our issues. Their representatives (both in their office and those who come to our house) are efficient, polite, and professional. I found their costs reasonable for the service they provide, and some of the follow-up calls were done free of charge (e.g., when the mice returned). I would highly recommend their service.
Description of Work: We have a contract for quarterly pest control spraying and examinations. We also have called to deal with an occasional mice-in-house issue.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Carolyn S.
02/2018
5.0
pest control
 + -1 more
The first time I had them out it didn't really solve the problem since they just gave me some bait stations and didn't fill in any entry points and so I gave them a poor review. Their response after that review was shift and thorough. The general manager came out to look at the place and definitely found some entry points that needed to be addressed, so they sent a new technician out who filled those points and found more. It's only been a few weeks, but no new rodents so far. I'm happy that entry points were blocked. I agreed to the quarterly service, and they waived the first quarter based on my prior payment of $285.
Description of Work: Mouse problem
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$285
Irma C.
01/2018
5.0
pest control
 + -1 more
It went very well, they returned after a couple of weeks to check out the results. I had no more sighting of mice nor droppings. It's been about two months and I have not seen any more mice, needless to say I am very happy about that.
Description of Work: I had a problem with mice infestation so I made an appointment for them to check my home to do an assessment of the problem, and they did. They placed treatment in the areas where there were signs of droppings and plugged up all the entry points both inside and out. They were very thorough.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$185
Melissa L.
01/2018
4.0
pest control
 + -1 more
Comparing to another Pest service I got from Angie's List, I think PestNow LLC is okay and do a satisfactory job. I do not think they go above and beyond.
Description of Work: quarterly pest treatment
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Response from PestNow LLC
Fair enough, "OK" is good for most but for you and our company we expect more. Please email me at rmarkland at pestnow.com and let us know what we could improve on in your case. Information like this from our consumers is our most valuable tool, otherwise, it is like grading your own test in school. Your feedback and others like you make us all better, this is the value of Angie LIst Reviews.
Mary W.
01/2018
2.0
pest control
 + -1 more
Rat traps were placed, checked at next visit, told rats didn't touch, also told holes in walls would be repaired when problem was resolved - never done or scheduled. Sprayed several times for roaches, did not improve, expected to see dead roaches but there were none. I've done better than they did. Got billed for last quarter, when I complained (in a letter) I was told (in a letter) that I had changed the last scheduled appointment date. Why would I change from a day I am REGULARLY off to a day I regularly work. They also said since no one was home they sprayed outside (didn't need). There WAS someone home and saw no one outside nor did my dogs bark (which they do for anything). The alleged spraying was for insects that I have no problem with. Either the tech lied, went to the wrong address, or the company is looked at the wrong client info. I've done more to resolve my issue than they did. I'm very disappointed with this company, would not use again.
Description of Work: Exterminate rats and roaches
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0
Response from PestNow LLC
We read all reviews and take each one with a high degree of significance. In this case it appears there are more issues than an exterior treatment that was performed which we would agree would do nothing for this specific structure and problems, that issue alone could have been easily resolved and charge removed. The main issue with rats in the walls and roaches, without even reading the service history, clearly indicates a structure that is a challenge. First, PestNow is a pest control company and are not licensed to repair walls and never have in twenty years of business. Also, with rats in the walls and roaches to this extent there are normally conducive conditions that are present that would make resolution difficult. Checking the service tickets the technician has recorded conditions that would have a significant effect on any treatment efforts. Removing the exterior charge is not an issue, we would also recommend having one of our managers in to discuss the other issues that are present in the structure that are having a major negative impact on the treatment efforts. Rats in walls is a serious issue and all the chemical product in the world will not completely solve that problem if the other conditions are not addressed. Let us send a manager in at no cost to discuss these issues that are present and how to eliminate them to assist in the treatment and prevention of present and future infestations.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pest Control,
Animal Removal,
Lawn Fertilization & Treatment,
Insulation
FAQ
PestNow LLC is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 7:30 AM - 6:00 PM
Tuesday: 7:30 AM - 6:00 PM
Wednesday: 7:30 AM - 6:00 PM
Thursday: 7:30 AM - 6:00 PM
Friday: 7:30 AM - 6:00 PM
Saturday: 9:00 AM - 12:00 PM
PestNow LLC accepts the following forms of payment: Check,CreditCard
Yes, PestNow LLC offers free project estimates.
No, PestNow LLC does not offer eco-friendly accreditations.
Yes, PestNow LLC offers a 10% senior discount.
No, PestNow LLC does not offer emergency services.