This pro has maintained an average of 4.5+ stars throughout their time with Angi.
About us
PestNow brand was founded in Virginia in 1995 as Superior Pest Management when four high school friends came together to form their own company. Today, we have multiple locations in three states, and serve thousands of happy customers. We offer pest control; termite treatments and warranties; mosquito, flea & tick control; WDIs (real estate inspections); lawn fertilization & weed control; TAP insulation; and wildlife solutions for homeowners and businesses in the mid-Atlantic.
They've come out for their first visit. It was great, it went fine. It worked very well.
Description of Work: I purchased a Big Deal from them for $340 for Year Round Pest Control Package. It's an annual package, they'll come out 4 times per year.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$340
Arnab M.
05/2014
5.0
pest control
 + -1 more
It went well. They were very professional
Description of Work: quarterly pest control for the house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Response from PestNow LLC
Thank you for this review, "professionalism" is a title that is not granted...does not have a lifetime title...it has to be earned every day, every service, every time you call on us. When we fail to do that....let us know, we like the title and will not give it up.
Diane L.
05/2014
5.0
pest control
 + -1 more
Great service. Responded to me immediately. I have a rotating schedule at work and they had no problem accommodating me. The technician (wish I could remember his name!) Was polite, courteous, pleasent and efficient. Haven't seen any mice (or signs of) since they provided the service. I got the yearly service contract since we live in a very rural area. So far.....very happy
Description of Work: Pest Control
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$340
Response from PestNow LLC
Thank you for this review, however, remember if and when you do see another rodent or pest...we are only a phone call away. Critters come back but SO DO WE! :)
Rose Marie K.
05/2014
5.0
pest control
 + -1 more
We are the second TH in a group of four. Number 3 & 4 TH's had problems with termites but they are renters and the landlords were/are slow to react. When they mentioned it to me, I immediately got in the Angie's book and found PestNow. The had an attractive ad that stated clearly what services they provided. They are also a local business here so I can always call if a further problem arises. What put them above the other three companies that I called was the quick turn around. I called on a Thursday and they were here on Friday. I found the estimator quite informative and ready to answer all questions regarding the protection of my home. He even mentioned that there was a coupon that they would honor on Angie's site. When the actual treatment guys (Dave & Ormond) arrived within the timeframe stated, they were neat, efficient and represented the company well. Forty-five minutes after their arrival, they were completely finished treating my home and there were no signs of anything being dug up, moved or out of place due to the service. Although I hired PestNow, these gentlemen arrived in a Superior Pest Control truck but they were wearing PestNow logo shirts. The one-year warranty with options to extend is a bonus for the peace of mind of this service. I won't really know the quality of their service yet but I feel certain this treatment will be the end of my termite problem. I've encouraged the landlords of the neighboring townhomes to use PestNow.
Description of Work: Treated my TH for termites which showed up on one support pole of my backyard deck. The damage is minor so we've caught them in plenty of time.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$425
Response from PestNow LLC
Several things caught our eye on this review, and btw-thank you for this review. "Angie's List", "Attractive Add", "Local Business", "Estimator quit informative", "Arrived on time", "Arrived in marked Superior Pest truck with logo but uniform with logo PestNow on technicians," All these things mentioned are positive things, what we should have done is explain why the names were different. Superior Pest is PestNow, we are in the process of changing our name for Trademark reasons. No new owners, no sell out....still the same local company just needed a new name that we could Trademark and Superior was too common legally to do so. Great review but the name thing needed to be explained :)
Jorgen J.
05/2014
4.0
pest control
 + -1 more
It was okay. I guess it's one of the things that we would continually do to get rid of the bugs and so forth. They did what they were supposed to do.
Description of Work: I used the "Big Deal" that I purchased for the services of PestNow.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$334
Response from PestNow LLC
Reviews are our report card, and just like any competent parent, "OK" is concerning. Somewhere, somehow, we did not perform. I get it, no one likes spending money for a problem, but it is up to our technicians and our company to make the customer at ease and feel like it was worth it. I hate going to the dentist and hate more paying but I am very glad I went after it is over. I am not feeling good on this one. We will review this account and see if there is something else that needs to be done. Thank you for this honest review.
MICHAEL B.
05/2014
5.0
pest control
 + -1 more
They solved my problem of Argentinian ants. They also explained why it was a problem. And left a chemical that is harmless to humans after an hour and a half and it stopped the ants cold.
Description of Work: $340 for Year Round Pest Control Package
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$340
Response from PestNow LLC
Identification of the ant is huge when diagnosing a fix. Very important the technician performs a crime scene like inspection to determine what he is dealing with, how it came to be a problem then finding the most efficient, cost effective yet less harmful solution for that specific problem. "One size fits all" does not equate in the chemical or pest world. Thank you for this review. BTW we expect this to be a very active ant year.
Karen S.
05/2014
5.0
pest control
 + -1 more
So far, great. I've seen an ant sporadically, but I believe the problem is essentially solved. They will return every 3 mos or at my request to address any pest issues. Technician was friendly, professional and thorough. The price is exceptional and I received quality service.
Description of Work: Fee is for 12 months of preventive service. I had a major problem with ants and Pest Now sprayed inside and outside my home and placed bait around the biggest problem areas.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$340
Response from PestNow LLC
Be prepared....ants are resilient and they will more often than not come back. That is what we are here for, and we expect this ant year to be one of the most active in the last decade.....fun, right? We hate ants to.
Linda A.
04/2014
5.0
pest control
 + -1 more
The termite inspection and subsequent treatment were thorough and professional. The pesticide selected is efficacious for termites and is likely to persist to prevent subsequent colonization for several years. The termite infestation I found was isolated to the area beneath the outside stoop. Because my house is relatively new and constructed on a former pasture, I had not expected colonization so soon but am grateful I was home when the swarming insects emerged. The only negative aspect of this treatment was that the Big Deal coupon I selected excluded treatment for wood boring insects, something I should have noted before purchasing. The refund process appears to work but I won't really know for 7 to 10 business days. What would have been more convenient would have been to apply the money I spent on the Big Deal to the termite treatment and paying the difference rather than having to get a refund from the Big Deal.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
$340
Response from PestNow LLC
Termite treatment and pest treatment is confusing and to the customer, if not explained, it does not make sense why they are different. In reality, no company (unless you pay incredible fees) includes both because the application of termiticide is injected deep into the soil where subterranean termites live, often up to hundreds of gallons of product. Pesticide, for above ground bugs...is simply sprayed topically periodically at a much lower rate and volume. Different applications, different chemical lives and most often much different chemicals. Let me know if you have any problems and thank you for the review.
Claudia T.
04/2014
1.0
pest control
 + -1 more
Contacted PestNow and let them know that while re-siding my house, live termites were discovered around one hose bib. Needed to schedule an inspection since I was fairly certain there were more underground. I asked for an appointment early in the day since I had to take off work. They gave me an appointment for the next day between 8:00 and 10:00 AM. They were a no-show and didn't even have the decency to call to cancel. I waited an extra hour in case they were running late. Since my office is an hour from home, I've now wasted a 1/2 day of vacation time. No second chance.
Description of Work: Nothing but supposed to conduct a termite inspection
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from PestNow LLC
No excuse for bad service, simply dropped the ball and that will be investigated and action taken. My email is rmarkland@pestnow.com and if you contact me your termite treatment, if you have not already selected a service, will be free and performed under the supervision of our management team. There are cost to bad service, I only hope we can make it up to you if not too late.
antonio Q.
04/2014
5.0
pest control
 + -1 more
He only did areas that only needed and did not over treat nor over charge.
Description of Work: last summer we had them do termite treatment around our barn
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from PestNow LLC
Termites, because they live under ground and surface only to feed inside of wood can escape detection even on homes and buildings we treat. Have us check that area periodically. Thank you for the review.
Calle R.
04/2014
4.0
pest control
 + -1 more
Overall a good experience. My only issue was that on more than one occasion, they would come without notice when we weren't home. This resulted in them spraying around the house, but obvious not working on the interior. Since our basement is the main area for creepy critters, I was left disappointed that I'd missed the service call. When I was able to interact with the person servicing our property, I had a positive experience and my requests and issues were heard and addressed.
Description of Work: Offered pest control for a calendar year.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$340
Response from PestNow LLC
Perfect example why reviews work, thank you for this review. 99% of our quarterly pest program customers are based on exterior service in an effort to keep the pesticide and the pest outside. Inside applications should ONLY be done if there are issues and therefore we offer "Warranty" service "on demand" for the interior, when ever the customer wants it at no cost to treat the interior. The old days of "spraying" the interior is not efficient or the best health choice. We will treat the interior ANY time, just let us know, but don't subject yourself to pesticide simply out of "routine". Treating the exterior on scheduled bases keeps both problems on the outside :). We should have communicated that better, sorry.
Kelley M.
04/2014
5.0
pest control
 + -1 more
I had originally purchased this deal due to a snake problem that I have. After speaking with PestNow, LLC they informed me that snakes are not covered under their maintenance agreement but they were considerate and spent some time speaking with me about what my other options were and how I could handle the situation. I was very impressed with their staff and would recommend them to everyone.
Description of Work: This was for an annual maintenance plan.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$340
Response from PestNow LLC
Snakes get everyone's attention....no matter who you are. Shout the word "snake" and watch the yard or room empty. That being said, as much as people want the Pied Piper of the Snake World to assist....it just is not that simple. Snakes actually are beneficial in many aspects to nature....still, no one wants them hanging around. The best thing is to be honest, we do not, as a company or industry, have any pesticides labeled for or that will effect snakes specifically. What we can do is eliminate the food source, the insects and rodents they eat and as nature would have it....remove the food source remove the problem (snakes). Thank you for this review.
jebaraj D.
04/2014
5.0
pest control
 + -1 more
He was prompt and he will do follow up work.
Description of Work: This was a Big Deal for pest control.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$340
Response from PestNow LLC
Thank you for this review....short but to the point and powerful, how many service companies even care about being "prompt" anymore....seriously, as a homeowner myself I wonder where the concept of being on time for an appointment went. At PestNow.... that is a "PEsT PEEVE" of ours. Be on time....simple thing but a dying concept and expectation all too often today.
Elizabeth G.
04/2014
5.0
pest control
 + -1 more
Super responsive from the get-go. Nick got in touch with me within 12 hours after an e-mailed query and we set up an appointment for four days later. The technician Ibrahim was friendly, courteous and knowledgeable. The service was completed in 30 minutes. I can see why these guys have rave reviews on Angie's List. Highly recommend. Thank you for giving me my backyard back!!!
Description of Work: Got rid of carpenter bees in the fence, 17 of them to be exact.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$155
Response from PestNow LLC
All too often service in the service industry becomes too "routine", cookie-cutter service, one size fits all, you name it.... and if the company falls into that mundane practice the service itself and the people that perform the service are unremarkable at best. Again and again, the fact that the customer remembers the inspectors name and the technician's name speaks volumes. We take it personal, we make it personal, thank you for this review and remember, we are but a phone call away in case those big bees come back.
Robert J.
04/2014
5.0
animal removal
 + -1 more
Great company. Requested info through Angie's list, they respond quickly and we talked on the lightness. They talked through all of our options and talked us poor of some extra services we were looking at (to see if the service we were planning on getting would help). They came out the next business day, talked through the plan, did the treatments and we're on their way
Description of Work: Treated inside and outside of our home for pests
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Response from PestNow LLC
Thank you for this review. We read all reviews, positive and negative and in each review is a learning point. In this case the writer kept mentioning "talked through all options..." Explaining the service, the options and the process is all too often neglected and at the end of the day success depends on communication. You expect your doctor to explain any issues and treatments before taking action, it should be no different if your house has a problem. Bedside manners versus house-side manners....same concept.
William L.
04/2014
1.0
animal removal
 + -1 more
Company never got in touch with me.
Description of Work: Purchased $185 Big Deal for Rodent treatment.
Rating Category
Rating out of 5
$185
Response from PestNow LLC
Now this is interesting and unforgivable for a company to to chase business. We have often wondered if the customers read our responses as diligently as we read the reviews.....let's do a test that is a win / win for all. Please email me at rmarkland@pestnow.com regarding our company never getting in touch with you and I will ensure you get free treatment for this problem, no questions asked. You deserve this ....and, I am curious as to who reads the responses :)
Stephen L.
04/2014
5.0
pest control
 + -1 more
We had cancelled with Orkin because of poor service. This provider emails a week or so before they are going to arrive and gives us the time they will come (several hour window) and they arrive on time. They are friendly and efficient. I am very happy.
Description of Work: The provider has provided pest control for rats and bugs
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from PestNow LLC
Thank you for this review, you know the old saying "if you don't take care of business, someone else will...." Is what it is, and all is fair game if you don't take care of your customers they will opt out and seek companies that will deliver to their standards. Thank you for giving us a chance!
Mary S.
04/2014
5.0
pest control
 + -1 more
The service man who came was very punctual, friendly and knew what he was doing. He explained everything as he was doing it He also said if I noticed any more ants to call right back. I did notice some ants again about three days after and called and a serviceman was sent out. He went through the house again and saw that there were lots of deceased ants under the crawls space and the few I saw may have been the ones that got away. He did treat again. They will be back in a few weeks for my next treatment. I was very pleased!
Description of Work: Checked the outside, crawl space and inside for where ants were coming in. Treated all areas.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$349
Response from PestNow LLC
This is an important review because it points out success in what we consider our most difficult task and that is educating the customer and helping them realize pest treatment is based on science not magic. Often customers perception is once you treat...you never see another bug. Of course that is not true, it is not a Magic Wand, so educating the customer and informing them what to expect is critical. Sometimes it takes a series of treatments but in the end there will be success.
Margaret S.
04/2014
5.0
pest control
 + -1 more
I bought the coupon Tuesday night and received a scheduling call promptly on Wednesday morning, with excellent availability and no problem rescheduling when I realized I had a conflict. Jesse arrived promptly at 8 AM (for an 8-10 window), went over the house thoroughly, identified the (small) problem, sealed the hole and laid traps, and was done within the hour. He was friendly, professional, and thorough. I would absolutely use PestNow again (though I hope I won't need to!). Note: I used the Angie's list $185 coupon for rodent inspection service, so pricing may be different than what I experienced, but the coupon is a great deal.
Description of Work: Inspected house for possible points of entry for mouse, sealed hole, laid bait traps.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$185
Response from PestNow LLC
Availability to service within 24 business hours is essential today in the business environment. Could you imagine going to the ER and being told they would get to you next week? The service industry must respond to the customers pest "emergencies" with a sense of urgency......that is business, that is good business.
Charles J.
04/2014
5.0
pest control
 + -1 more
Price for the inspection was much less than some of the competitors. They were able to schedule the inspection the day after I initially called. The inspector called and asked if he could do the inspection earlier than originally scheduled and we set up an agreed upon time. He was right on time. Very professional, personable, and courteous. He was extremely helpful and even took the price of the inspection off of setting up a contract. After the treatment was scheduled, I had a few questions. The inspector called me back immediately and made sure that I understood that he was there to answer my questions and that the company was there to ensure my complete satisfaction. Great communications via email, phone and in person. Would not hesitate to recommend to family and close friends. Great Experience all the way around.
Description of Work: Provided a termite inspection and warrantied termite treatment.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$525
Response from PestNow LLC
Communication, ironically with some service companies, stop or decrease after the sell. That is a shame and bad business and one we pride ourselves in developing every day, every week, every month through training and practice. You and your problem are more important after the sell than before the sell......funny how that is not the case everywhere. Is what it is.......
Courtney M.
04/2014
5.0
pest control
 + -1 more
Showed up on time for quarterly appointment. Seemed to help control pests. Hard to compare since we moved into the home and started to have pest control come out immediately.
Description of Work: Quarterly pest control
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$349
Response from PestNow LLC
Fair review, I find that companies have to earn confidence every visit, not just the first one, nor the second one but the 124th to the 300th visit.....every visit must be treated as importantly as the first.
Steven T.
04/2014
4.0
pest control
 + -1 more
We don't have a pest problem and hopefully whatever they are spraying is not just water.
Description of Work: We use PestNow LLC for pest control services. They come out every quarter.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Response from PestNow LLC
LOL.....it it is just water it is the most expensive water I have ever dealt with :) Quarterly exterior treatments are supposed to work like this. Keep the pest and the pesticide OUTSIDE. By maintaining exterior treatments you limit exposure to pest inside and pesticide on the interior. Perfect example of QPC at work. Thank you for this review.
sophie B.
04/2014
5.0
pest control
 + -1 more
It was good. They're responsive and thorough. I would recommend them. I can't say anything bad.
Description of Work: I used the Big Deal and pests control/exterminating service of PestNow LLC. He checked some problems in the basement. He put some traps.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$340
Response from PestNow LLC
My parents used to say "if you can't say anything good don't say anything at all". We have learned through decades of business that reviews, even bad ones, help us all to get better, to train and to adjust. Thank you for this review, nothing you can "say bad" speaks volumes and we hope to keep it like that :) If we do stumble and there are some bad issues.....say it, we can handle it, we will make it right and we will use it to train.
Jared H.
04/2014
5.0
pest control
 + -1 more
Not much to complain about. No problems with making the appointment and the service guy was punctual and knowledgable. He spent time explaining the process and was thorough. I would recommend this company hands down.
Description of Work: Purchased annual service for pest control
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$340
Response from PestNow LLC
Thank you for taking time to record this review. We read them all and only through customer feedback can we improve.
Stefanie N.
04/2014
5.0
pest control
 + -1 more
I would recommend them to anyone who has a rodent or insect problem. I became nervous when there were signs of rats outside of my house and in my neighborhood, and when I thought I heard one in my house one night I called the next morning. They came the next day. They inspected my yard and put rodent traps in locations where there was evidence of rodent activity. They thoroughly inspected the house and while (thankfully!!) there was no evidence of rodents inside, they put traps there too just in case. They sprayed for bugs, and I have not seen one single bug since. Also - their technician Jesse came out every two weeks to check the bait in the traps. Even when I wasn't home, he'd leave a detailed note letting me know that the rodent activity was dwindling and that our efforts were working. He was great, and really gave me peace of mind. This is the best $340 I have spent.
Description of Work: They checked my entire yard and inside my house for signs of rodents, they put traps outside to contain the rodent population before they came into the house, they also sprayed inside and outside of the house for bugs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$340
Response from PestNow LLC
I find, in thirty plus years in the service industry, the best barometer to gauge a company's performance is the relationship between their personal technician and the customer. The fact that the customer is on a first name basis with the technician speaks volumes. Thank you for this review!
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pest Control,
Animal Removal,
Lawn Fertilization & Treatment,
Insulation
FAQ
PestNow LLC is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 7:30 AM - 6:00 PM
Tuesday: 7:30 AM - 6:00 PM
Wednesday: 7:30 AM - 6:00 PM
Thursday: 7:30 AM - 6:00 PM
Friday: 7:30 AM - 6:00 PM
Saturday: 9:00 AM - 12:00 PM
PestNow LLC accepts the following forms of payment: Check,CreditCard
Yes, PestNow LLC offers free project estimates.
No, PestNow LLC does not offer eco-friendly accreditations.
Yes, PestNow LLC offers a 10% senior discount.
No, PestNow LLC does not offer emergency services.