This pro has maintained an average of 4.5+ stars throughout their time with Angi.
About us
PestNow brand was founded in Virginia in 1995 as Superior Pest Management when four high school friends came together to form their own company. Today, we have multiple locations in three states, and serve thousands of happy customers. We offer pest control; termite treatments and warranties; mosquito, flea & tick control; WDIs (real estate inspections); lawn fertilization & weed control; TAP insulation; and wildlife solutions for homeowners and businesses in the mid-Atlantic.
Right to business. Inspected the first floor. Inspection took 20 minutes. Inspector showed up right on time. Love it!!!! Fellow Angie's list members, these guys are good.
Description of Work: Termite inspection for refinance
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
Response from PestNow LLC
Thank you for this review, we get it...and seems you do to :)
Vikki J.
10/2014
5.0
pest control
 + -1 more
It went great! Very professional
Description of Work: I had mice and they got rid of them in one visit
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Response from PestNow LLC
MIce are tough, if you catch the problem early it can be done in one trip...if not, it takes awhile. Thanks for the review.
Sam V.
10/2014
5.0
pest control
 + -1 more
I had a very positive experience with them and they are very professional and very courteous. I got excellent service from them when I had some issues with rodents. They came by and looked at it and provided a solution right away. I think they are a very good company. Their pricing is fair. We are under contract with them for our regular maintenance.
Description of Work: I use PestNow for pest control.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ivy C.
10/2014
5.0
pest control
 + -1 more
Excellent service. The inspector came on-time and was very professional. He addressed all our concerns and was very thorough in explaining how squirrels try to get into our house. He was very trustworthy....and the follow up technicians that came to treat and put cages over the vents...were also courteous and very professional. The $795 was well worth the peace of mind that good work was completed on the house.
Description of Work: quarterly pest treatment
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Amy D.
10/2014
3.0
pest control
 + -1 more
It went well other than that
Description of Work: They increased the price by $20 after the services where already performed. They said that they didn't include the addition fee on angies list.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$360
Response from PestNow LLC
Thank you for this review, this is unusual and I agree not very professional to change the price regardless the reason. Email me at rmarkland@pestnow.com at the end of your warranty and I will extend it for you to make up the cost. Twenty bucks is twenty bucks, fully understand.
Robert B.
10/2014
5.0
pest control
 + -1 more
It turned out good. They came out and they did what they had advertised. It was a competitive price. The technician was trained. They were polite and they were efficient. They don’t need us to be here to do their work and we don’t need to take off from work. It was a big deal purchase.
Description of Work: I used PestNow LLC. It was a one year flat fee to come out and do an extermination of common insects. Then they come out for 3 additional scheduled visits or whenever I ask them to.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$340
Response from PestNow LLC
Thank you for this review, we use these reviews like a report card and for training monthly. You brought out all the right points that we stress to our employees.
Arnab M.
10/2014
5.0
pest control
 + -1 more
They are fine. They are affordable. The person that comes seems to be very competent.
Description of Work: We use PestNow for pest service. They come quarterly. They do maintenance for pest control. They check for any issues and spray if there are.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Response from PestNow LLC
Thank you for this review, we have found that people want competitive prices, efficient service and in short...."just do your job, do what you are paid to do and be responsive..." Simple formula, thank you for commenting on our company and employees.
Sylvia S.
10/2014
2.0
pest control
 + -1 more
He came to the house and said I should consider getting termite protection even though he couldn't find any termites as hard as he looked. I felt pressured also because he called me back and said there was a special sale going on but I didn't care for that. They have two names one is Superior Pest Control and PestNow. I called about the ants but he also was looking around in the backyard and suggested that I consider buying termite protection. Even though we didn't see termites because I had some rotted wood which he felt confident that I did have termites. I just felt he was introducing that possibility and I found it frightening to think that I may have termites. He was pleasant, professional and courteous. He was professional but he frightened me.
Description of Work: I called PestNow for ant's protection.
Rating Category
Rating out of 5
professionalism
3.0
responsiveness
5.0
punctuality
5.0
Response from PestNow LLC
Thank you for this review, we use these reporting agencies to grade and improve our service, without this input we might go on making the same mistakes. This enables us to look into our system, find out who and what needs adjustment and training and fix it. Without this input this would go unnoticed, this is fixable, thank you.
Katherine C.
10/2014
5.0
pest control
 + -1 more
There price was better. They came out in a timely fashion and did the work.
Description of Work: They provided a preventative termite treatment.
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$850
Response from PestNow LLC
Thank you for this review, particularly the N/A on quality, we get it.....you cannot judge the quality until time has past to see how the product and service holds up. This shows us you put thought in this and hopefully shows you we look at everything....it makes us all better.
Tasha H.
10/2014
5.0
pest control
 + -1 more
Technician showed up on time and was very interested in diagnosing the problem I'm having with yellow jackets. He sprayed the exterior and interior of the house and was very conscientious about causing little disruption. I plan to use again.
Description of Work: Sprayed the exterior and interior of main house and basement apartment
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$146
Response from PestNow LLC
Thank you for this review, fall treatments save a lot or stress for spring. Fall migration, it full swing now.
Narayanan R.
09/2014
5.0
pest control
 + -1 more
I am correcting my previous review of PestNow LLC A couple of key updates: =================== 1. After my first feedback, I was personally assisted by the regional manager Rusty Markland who made it a point to reach out, listen to my issues and extend his services, support asking me to give PestNow LLC a second chance. 2. I accepted the request and gave Rusty and his team a second chance and here are my observations: --- A very committed team to improve customer experience. --- PestNow LLC is an organization working constantly to improve customer service / support and this this time around they have excelled in all possible areas. --- Very professional and honest in all the work that will be done and why. --- On time and schedule the day of treatment. --- Minimal invasion of customer privacy, but at the same time kept me posted on progress and ETA all through the course of the day when the work was being done. --- Very pleasant and courteous behavior from the tech who did the job and the inspector who came out a second time to provide an estimate. 3. Very high marks to Rusty for being engaged all the time with prompt responses to all my emails - I had a lot of questions that I was looking for input on and Rusty was spot on. 4. There are a lot of providers out there but very few ones who acknowledge failure and work with you to correct it. PestNow LLC is a very good example of how customer confidence can be re-instated by just re-engaging with the customer at a personal level. GIVEN MY EXPERIENCE WITH PestNow LLC - I WOULD HIGHLY RECOMMEND THIS COMPANY TO ANYBODY LOOKING TO GET PEST CONTROL AND EXTERMINATION WORK DONE.
Description of Work: Termite and Pest Control Services
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
Response from PestNow LLC
Odd as it may seem, this is the best review I have read because this eyeopening ripping statement is on the mark. Every point you made is on the money and our inspector obviously needs to be put back in training. This review will be used in our training for October, that is why organizations like Angie LIst and these reviews make us ALL better. If you did not get the treatment please contact me, Rusty Markland, at rmarkland@pestnow.com and I will take care of this if possible. If you did go the other way, thank you for this review, we will use it, we will correct this.
Joseph S.
09/2014
5.0
pest control
 + -1 more
They are fine. They send out the same guy every time which I like because he knows the house now. They have auto billing which is useful. I have never had a problem with punctuality. Overall, I like them!
Description of Work: They come out on a quarterly basis for interior and exterior for $89. We had termite and cockroach treatments when I first bought my home last year. The initial termite treat was $650. It's $90/year after that with a warranty.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from PestNow LLC
Thank you for this honest review. It IS important that companies show consistency in sending the same employees out to your home, thank you for commenting on that.
Rita S.
09/2014
3.0
pest control
 + -1 more
We discovered a mouse in the basement during Christmas. Before the situation could get out of control, we called PestNow as they had a big deal in Angie?s List. The first technician who came said they couldn?t find any obvious entry ways where the mice could enter the basement; however by put some bates in strategic location they could see where they may be entering the house. Then they could investigate further. He indicated we should call him back in a month and he would check the bate boxes and determine next course of action. Due to bad weather and heavy snow in the next couple of months, we couldn?t request the company to return. When we did call them, it took several attempts for someone to return my call and schedule the follow up appointment. This time another technician came and he indicated that there was nothing more they could do. All they do is put out bates and try to eliminated the current problem. The analysis of why this happened could not be addressed. This was not what the first technician said. Though I haven?t seen a mouse in the very few attempts I have made to go downstairs, I don?t believe the problem was resolved. I also do not believe we got what we were promised. We could have put bates out from home depot and it would not have cost us almost $200.
Description of Work: Mouse bates.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0
$185
Response from PestNow LLC
Thank you for this review, the service manager is Kevin Longerbeam and we have spoke with him on this. The pipe chases and entry points should have been checked and copper mesh installed to reduce entry. Please contact him at 703-404-1921 and if you cannot reach him contact rmarkland@pestnow.com I agree with your points but want to make sure we have solved the issue and made attempts to reduce entry.
Ronald C.
09/2014
5.0
pest control
 + -1 more
On time. Professional service. Quality service. Friendly and knowledgeable technicians. Great company.
Description of Work: Signed an annual contract with the Angie's List discounted price. Needed immediate service because of Yellow Jacket swarm and nesting in house wall. Had someone there same day to treat problem. Swarm later returned to different locations and received immediate response and treatment. VERY PROFESSIONAL and thorough.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from PestNow LLC
Yellow jackets are serious, especially when they are nesting in the house and in the fall. Fall brings out the worst in these guys who are aggressive enough for a number of reasons. When you call with a situation like that it is a Five Alarm Call for us, we know and understand what you are dealing with. Thank you for this review.
Laura C.
09/2014
5.0
pest control
 + -1 more
Great. They showed up on time, asked questions about our family and pets before determining what kind of traps to place. They offered advice and best of all the mice are long gone and we haven't had any issues since.
Description of Work: The provider checked the house for evidence of rodents and placed traps with poison in the spots most likely to have mice. They came back a few weeks later to check on things
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$185
Response from PestNow LLC
Mice are tough, with the weather changing they may show back up, if so we are one phone call away for warranty. Thank you for this review.
Margo S.
09/2014
5.0
pest control
 + -1 more
We recently purchased our home and the previous owners had neglected a water problem in the chimney for many years; it was in very bad shape. An estimate was provided, and included services that would prevent the same water problem in the future. The two gentleman who performed the work arrived on time and kept the area clean. When the liner was replaced, he took pictures of the interior of the chimney to show me the progress. We will absolutely use them in the future for maintenance.
Description of Work: Replaced liner of chimney. Rebuilt exterior bricks (as needed) applied heavy duty water repellant.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Joel B.
09/2014
5.0
pest control
 + -1 more
They came out quickly, were professional, and did a good job for a fair price.
Description of Work: Good job
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Response from PestNow LLC
I think you covered it all in one sentence, "quick response, professional, good job, fair price"....thank you for this review.
Lisa L.
09/2014
5.0
pest control
 + -1 more
I still had time left on contract with another provider but they were not responsive and had lots of communications issues, so decided to move on to these guys. I needed to schedule them in quickly to help get rid of rats that are living in crawl space under our row house, as I am planning to get insulation put in the crawls space. They came within a few days. Technician seemed knowledgeable. They replaced all existing bait containers with better ones, placed in crawl space with some rat poison and will be returning in 2 weeks to ensure rats are going away. They also sprayed for bugs. I always have a good feeling about a company when they use technology...the technician had a ipad which gave me the sense that they were on top of their schedules and customers.
Description of Work: I purchased year round pest control deal for $340.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$340
Response from PestNow LLC
Business is not static, technology moves at an amazing pace in any industry. Keeping up cost money, time and training constantly. The cost of not keeping up puts you behind and out of business in the long run. The game has changed in business, deliver great customer service and spend money on technology and training. Thank you for noticing this and this great review.
Allison B.
09/2014
5.0
pest control
 + -1 more
First, I was impressed that Pest Now called within hours of my Big Deal purchase, and they were able to schedule a technician to come out the next day. The technician was great. He was professional, courteous, and knowledgeable. We bought our home in May, and discovered there had been squirrels in the attic. We hired another pest control company to remove the insulation, treat the wood, replace insulation and put up screens. The other company was very difficult to communicate with when we needed them to come back for follow up, and their work was just ok. Then, in August, we found 2 mice in traps in the attic, so we decided to try Pest Now (on our realtor's recommendation). What a difference! Communication with the company and scheduling were easy. When he arrived, the tech walked the inside and outside of our house with us, checked all bait stations and traps, and made some adjustments for reasons that made a lot of sense. Although he suggested some changes, he was quite professional in that he never criticized or bad-mouthed the other company (though it was clear that he was baffled by their approach). No mice have returned in the last few weeks, but he's coming back in a few days to monitor everything. I think the year-round package is well-worth the price, and we're very happy with the company.
Description of Work: We purchased the "Big Deal" for a Year Round Pest Control Package. Pest Now sent a tech out within a couple of days to do an initial assessment and treatment. They will return periodically throughout the year.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$340
Response from PestNow LLC
Thank you for this honest review. In the service industry today the most difficult and challenging aspect is communication. We teach "positive" communication and we would like to thank you for recognizing this.
Jen A.
09/2014
5.0
pest control
 + -1 more
The provider sprayed our house to control any bugs/pests. We had a bee problem and the bees were coming into the house. They came approximately 3 times, but they finally died. We also contracted afterwards for termites as we had termites in a tree nearby. someone came out here and inspected to tell us the type of pest it was and confirmed it was termites. They have been very responsive and we were pleased.
Description of Work: general quarterly pest services ($340/angie list deal) and terminte prevention treatment ($500) they came more than quarterly to control bee problem.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$840
Response from PestNow LLC
Thank you for this review. It is common for a company to respond efficiently the first time, but if you really want to see how good they are, judge them when you need them again and see if that sense of urgency and professionalism is just as intense. At Pestnow, we think the follow up services are more important than the first.
MARTA W.
09/2014
4.0
pest control
 + -1 more
I was quite pleased, except perhaps I was underwhelmed by the first technician that came out to deal with the wasps. He was clearly very anxious about dealing with them. He covered himself in full gear and ultimately did not spray things well enough. The technician who came to finish the job did it without gear and without fear. He got the work done. Ultimately did not extend the contract. Seems a lot of money to pay unless you have a real problem and I no longer don't. But would recommend them in general.
Description of Work: I purchased a discounted year-round pest control package. At the time I had some wasps living in my ivy near the driveway and wanted to rid of them. After that we had a quarterly service where they sprayed to keep various bugs out of my basement and also rats that we roaming around in my yard (we ended up killing at least 5!)
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$340
Response from PestNow LLC
Thank you for this review, it was fair and you brought up your concerns. I am more disturbed by the guy that did not suit up than the guy that did. Wasp can produce serious injury to you and the tech, we almost lost a tech two years ago from yellow jacket attacks. The concern is a good thing, carelessness however effective can be harmful. This is a good review and we all learn from it.
Natasha C.
09/2014
5.0
pest control
 + -1 more
We were contacted right away and the company came out the very next day for service. Within 1 hour the service was complete and we were told everything to look out for. It was a very fast and super easy company to work with.
Description of Work: We needed treatment for bees but got all over exterior house treatment.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$220
Response from PestNow LLC
"Very fast, super easy..." great catch words that have plenty of impact. Quick service that is easy to schedule and respond. Thank you for this review.
David M.
09/2014
4.0
pest control
 + -1 more
Had to call for the inspection. They first arrived with the intent of merely spraying for insects. The inspector, after I reminded them of the contract through Angie's list, then came out the following week.
Description of Work: Asked for treatment and inspection.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$340
Response from PestNow LLC
Thank you for this review. Normally when there is a breakdown in service it is communication. That is on us, we pride ourselves in great lines of communication and train constantly on it so if there were issues we should have been on it. Without reviews like this we can never get better, we use every one as training exercise.
Kevin F.
09/2014
5.0
pest control
 + -1 more
Guy arrived on time. Very professionl. Explained everything he was doing and answered all of my questions.
Description of Work: Inspected the house and surrounding area. Closed up entry points, and set bate trapes (boxes) in strategic places (including attic).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$185
Response from PestNow LLC
Thank you for this review. Taking time to answer questions may seem normal but today in this hurry up world you would be surprised at how few companies take this seriously. Your questions are important and it is a large part of our service to make sure we take the time to answer and explain every one.
Lisa Q.
09/2014
5.0
pest control
 + -1 more
I am allergic to bees and this service company came out the same day - Yellow Jackets were nesting inside the wall and making their way into my bedroom. After being stung on the "bum" and rushing to the emergency room in the middle of the night, I was very eager to get the problem resolved. This company came right out and treated for bees and ants. When I needed to call back for the ants, the vendor came right back to take care of the problem. Very prompt and professional.
Description of Work: Sprayed yellow jackets nest in wall of house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from PestNow LLC
It is amazing how dangerous a simple bee sting can be to someone with allergies to them. Life and death in some cases. To us, almost every bee or wasp call is serious with a sense of urgency. Thank you for this review,
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pest Control,
Animal Removal,
Lawn Fertilization & Treatment,
Insulation
FAQ
PestNow LLC is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 7:30 AM - 6:00 PM
Tuesday: 7:30 AM - 6:00 PM
Wednesday: 7:30 AM - 6:00 PM
Thursday: 7:30 AM - 6:00 PM
Friday: 7:30 AM - 6:00 PM
Saturday: 9:00 AM - 12:00 PM
PestNow LLC accepts the following forms of payment: Check,CreditCard
Yes, PestNow LLC offers free project estimates.
No, PestNow LLC does not offer eco-friendly accreditations.
Yes, PestNow LLC offers a 10% senior discount.
No, PestNow LLC does not offer emergency services.