This pro has maintained an average of 4.5+ stars throughout their time with Angi.
About us
PestNow brand was founded in Virginia in 1995 as Superior Pest Management when four high school friends came together to form their own company. Today, we have multiple locations in three states, and serve thousands of happy customers. We offer pest control; termite treatments and warranties; mosquito, flea & tick control; WDIs (real estate inspections); lawn fertilization & weed control; TAP insulation; and wildlife solutions for homeowners and businesses in the mid-Atlantic.
The service personnel was professional and did a thorough job. Performed service both inside and outside the house.
Description of Work: Pest control service
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Response from PestNow LLC
The initial service is inside and outside in most cases, hopefully the initial problem is brought under control and the remaining services can be performed on the exterior...keep all the "stuff" outside to include the pest.
Pedro C.
06/2015
4.0
pest control
 + -1 more
They came as requested, installed the traps, and came twice more to check on them at no additional charge, until they were confident that there were no more mice in the house.
Description of Work: Check for mice activity. Install mouse traps.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
$100
Response from PestNow LLC
Fair review, thank you for taking the time to comment.
Rebecca C.
06/2015
5.0
pest control
 + -1 more
Jeff came out despite having a full day as soon as he could. He took the time to explain to me how termites work despite the fact that he'd been working all day and his work day was supposed to be over. Afterwards I felt at ease. We have a warranty with them (pest & termites) and they stand by their work. We were fortunate this time but I know if a problem arises, they'll take good care of our home. In fact, Jeff even gave me his card to call him directly with questions. He said he'd be happy to answer questions as they arise. Oh, and he charged nothing. Great service! We appreciate their loyalty, fair prices, and customer service.
Description of Work: We've been using them for a few years now and they've really gained our trust. We are usually treated by the same technician (Jeff Murray) and he's wonderful. He works hard, puts a lot of pride into his work, and makes sure homeowners are educated about their pest issues. Most recently I called after a termite swarm was all over our house and yard. Of course, I panicked and called then right away.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from PestNow LLC
"Gained our trust..." that is a powerful statement, thank you. To a service provider, regardless of what industry, that is the goal and companies should do everything prudent to make that happen. Thanks again.
Ann A.
06/2015
5.0
pest control
 + -1 more
I was extremely pleased with the service. The serviceman explained to me that the mice carried the poisonous food back to their nests and poisoned the other mice. He also pulled out the refrigerator in our laundry room to see if they had died in the area of the motor housing since mice like warm spaces. Today, the same serviceman came back for their third visit to see if the mice were dead. (The smell from their dead bodies indicated to me there were a lot of dead mice in the laundry room.) The food in the traps was not touched, which was a good sign. I now just have to wait for their bodies to decompose and the odor to subside. PestNow is the absolute best. They were quick to schedule the appointments (usually within a couple of days max), and right on time. The two servicemen were knowledgeable and professional. Very impressed.
Description of Work: PestNow sent a serviceman to get rid of a mouse infestation in our house. (My three cats had failed at the job!!) The gentleman put covers on his shoes before coming into the house. He investigated all sources of areas where mice were getting in. He plugged two places on the outside of the house and told me what we would need to do in the garage to keep mice out. (Basically to install a sealer strip on the bottom of the garage door, which was clearly beyond the scope of his responsibility.) He put down traps which looked like black boxes and had poisonous food inside. He requested that I vacuum up current mouse droppings so we could easily tell if they were still running around. Two weeks later, a man came back and re-baited the traps. He left stink bags to try to absorb the odor of rotting mouse carcasses.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$185
Response from PestNow LLC
Thank you for noticing the small things that make up the big picture....it matters.
Soraya K.
06/2015
5.0
pest control
 + -1 more
I was extremely please with their customer service. They came out twice to take care of the carpenter bees! They were on the spot and very responsive.
Description of Work: They sprayed for outdoor insects as well as sprayed and removed bee's and wasp nests. They also took care of carpenter bees.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95
Response from PestNow LLC
Thank you for the review, pest control is based on science not magic, sometimes we have to come back and that response is measured with as much scrutiny as the first call. That is what is important.
Sue C.
06/2015
5.0
pest control
 + -1 more
THE ORIGINAL VISIT WAS FOR MICE IN THE GARAGE AND HOUSE.I HAVE SEEN NO MICE OR DROPPINGS SINCE THE ONE TREATMENT. THE FOLLOWING VISITS WERE EXTERIOR SPRAYINGS-I HAVE HAD NO BUGS OF ANY KIND AND NO MICE.
Description of Work: EXTERIOR SPRAY,REMOVAL OF COBWEBS, REMOVAL OF WASP NESTS
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Response from PestNow LLC
Thank you for the review. Reviews are our report card, we base our training off these reviews just as consumers make their decisions on the same data and information.
Theodore L.
05/2015
5.0
pest control
 + -1 more
A very pleasant experience. The man was here about an hour and a half. He was very through and knew what he was doing. He was careful to place poison traps where my dog could not get to them.
Description of Work: checked for rodents and uninvited guests through the whole house. Places traps and sprayed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$185
Response from PestNow LLC
Thank you for your review. Treating for rodents with rodenticides is challenging especially when you have pets that are unpredictable. Keep check on the locations and make sure your pet is not a creative adventurer that will find ways to the bait. We will re-check each time we return as well.
Anita B.
05/2015
5.0
pest control
 + -1 more
Really Good, quick, clean and did a job well done. I had nothing to clean after they finished. I have no more mice
Description of Work: rodent extraction
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$189
Response from PestNow LLC
Most people don't think of the "after" the work results. Our rule is to leave a property as clean or cleaner than how it was when we started the job. Minor check point but very important. Thank you for noticing that.
Ming-Jer L.
05/2015
4.0
pest control
 + -1 more
Lest spring, when we bought our house, we found termite activity during the home inspection, so we hired PestNow to do termite treatment. However, we still see some termite show up couples of month later, so we ask PestNow inspector came to check again. They said it's because the treatment won't effect right away, so we buy it. This spring, we buy the extended warranty from PestNow in case that the treatment is not effective. Meanwhile, I also put some termite bait around foundation to monitor termite activity. We found several termite bait pop up to indicate termite is still active; so I call PestNow to schedule another inspection. Our schedule time is 12-2pm. The inspector call me at 12:03 but I was busy on my work, so I haven't arrive home. So I ask the inspector whether he can wait 20 minutes or not. He said OK. I arrived home at 12:20, and I saw a PestNot truck leaving my community :(, and I missed the schedule. I tried to call the inspector back and he said I need to reschedule. That's fine, but when I see my invoice, the inspector note that "no one home waited 30 mins". This is absolute a lie. We reschedule 2 days later 7-9 am. I was thinking this time I am not going to miss the inspector. I AM WRONG! I wait until 9 am and now one show up, so I call PestNow again to check whether the inspector is coming or not. They said inspector is heading to my home and will give me a call, so I wait 30 more minutes. Still no show and I call PestNow again. Now, they said " there was a system error and my appointment wasn't scheduled". I have no idea how their system works, but I am absolutely p***** off. Update: We reschedule another reinspection on Saturday. The inspector comes on time and inspect very carefully. We do find out possible termite activity so they will do the treatment again. Let's see what happen after treatment.
Description of Work: Termite reinspection.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$98
Response from PestNow LLC
Thank you, fully agree and believe the error was more human error and not "system" error. Systems fail when humans put bad information in them, and unfortunately humans make mistakes. No excuses. In looking at the account the area of activity is the exact same location where termites were found by us in 2014 when the house was purchased. It is not uncommon for an area to be stubborn and resist some treatment for select reasons. I recommend you email rmarkland@pestnow.com in 90-days so we can recheck this area. Everything is under warranty to include this upcoming treatment but we need to keep an eye on that area until we know it is under control and completely corrected. Thanks for the review.
nancy L.
05/2015
5.0
pest control
 + -1 more
PestNow is great. I have received two visits- the initial one and a f/u and both times Nicholas was professional, informative and through. I have a big mice issue and he places stations in places where I did not know I had entrance areas. I also have a large overall insect issue- spiders, worms, crickets etc- and since he was here I have seen a definite decrease in inside bugs. he also treated a new wasp area and they were dead by next day. I purchased the daily deal which was too good to pass up. I look forward to the fall when he returns as the fall/winter will be the test if the mice are taken care of I would highly recommend PestNow
Description of Work: installed multiple rodent stations inside and out and sprayed around house and yard
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Response from PestNow LLC
Thank you for this review. Sometimes something too good to be true is not a myth.
Lam D.
05/2015
5.0
pest control
 + -1 more
The person who came out to give me an estimate was on time and professional, quickly came in and give me details of what was needed and how much. We agreed for a technician to come to complete services. Very nice guy. Technician who came out to us unfortunately was not able to remove the birds because they were too deep into our vent and there equipment did not reach far enough. I was prepared for this because the person who gave me an estimate had forewarned me this could be a possibility. So although disappointed that job couldn't be done, was appreciative they had been forthcoming about there services. Secondly, the tech sprayed our yard and garage efficiently and professionally. He treated us with respect and answered all our questions. Great company from what I've experienced, would recommend to anyone. Keep it up PestNow!!
Description of Work: I had scheduled a bird removal (from bathroom vent) & preventative pest extermination
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89.99
Response from PestNow LLC
Thank you for this review, we train and work continuously on communication. Expectations, explanation is critical to customer service and unfortunately it is a dying trade. NOT HERE! We realize the importance, investing time in training and communication makes your problem easier to deal with on both sides. THANKS!
Nicholas T.
05/2015
5.0
pest control
 + -1 more
They come every quarter to spray and stuff.
Description of Work: They're called PestNow.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Response from PestNow LLC
Thank you for your continued confidence and this review.
Theresa F.
05/2015
5.0
pest control
 + -1 more
They are awesome! My mom lives in a duplex style house and she started getting cockroaches a few months back, which is disgusting to say the least. I went on to Angie's List and saw that these folks had a lot of good reviews, so I took a chance and was not disappointed. I used the coupon for $30.00 off, so it was $195. Our guy showed up early and was not scared of our roaches :) He was a nice guy. We have since scheduled two follow-up visits and are very pleased. Once we are under control, we will continue with a quarterly treatment.
Description of Work: Sprayed for cockroach infestation.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$195
Response from PestNow LLC
Thank you for the review, if you trust us with your mom, no more be said. We all have moms and nothing but the best with people you trust. Thank you again.
Dan M.
05/2015
5.0
pest control
 + -1 more
Great ? they were personable, knowledgeable, helpful!
Description of Work: Ants, mice, grasshopper treatments
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from PestNow LLC
Personable in business is an plus today, to many people in a hurry or rush to get in and get out. Thank you for the review.
chris L.
05/2015
4.0
lawn treatment
 + -1 more
It worked out fine. They came out when they were supposed to. They did the lawn treatment like they were supposed to. I looked them up on Angie's List website. They're competitive. They responded pretty quickly.
Description of Work: They did general treatment of the lawn for weeds and dandelions.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$320
Response from PestNow LLC
Responsive and effective, if we need to do more, we will. Thank you for the review
Cheryl J.
05/2015
5.0
pest control
 + -1 more
They were great, very professional. Really seemed to know what they were doing. We plan to hire them on a quarterly basis now for all pest issues.
Description of Work: Examined premises to best situate rodent traps.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$185
Response from PestNow LLC
Thank you for your confidence. Experience increases knowledge and since we have little turnover our technicians are very experienced, that is a big plus for us.
Marjorie W.
05/2015
5.0
pest control
 + -1 more
Went well, would use again!
Description of Work: The provider completed the work that was requested.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$185
Sirena S.
05/2015
5.0
pest control
 + -1 more
I called because I had a bumblebee guarding my deck, for ants that I was starting to see in my second bedroom and just all around preventive maintenance from all other critters, since I'm terrified of all bugs. The morning that (I believe) Kevin and Herb from PestNow arrived, it was overcast, so we didn't see the bumblebee on guard duty, but we did see the ants. Kevin set the bait around the window in the bedroom where I was seeing ants and also sprayed all of the bedrooms and garage while Herb sprayed the exterior. I showed them some kind of nest outside of my home that I had partially gotten rid of and they sprayed it for me. I'm still seeing the ants since there is still bait left, so I'm not sure when the ant traffic will subside. I figured that I would give it another week or so before calling PestNow to see if that's an issue.
Description of Work: Two PestNow technicians came to my home within a matter of days after making my purchase on Angie's List, to spray the interior and exterior of my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
5.0
Yes, I recommend this pro
$340
Response from PestNow LLC
Thank you for the review, ants are going to be difficult this year so don't wait too long before getting us back out. Sometimes it may a couple of treatments after the initial this time of year.
Scott N.
05/2015
5.0
pest control
 + -1 more
Pleased with the service and with the communication regarding appointment time.
Description of Work: Place rodent traps in areas where seen, sprayed outside for insects and on separate charge patched up hole in roof where birds had nested.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
Najeeb D.
05/2015
5.0
pest control
 + -1 more
It went fine. The guy who came in described everything in detail. The service was quick.
Description of Work: Year round pest control
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$340
Response from PestNow LLC
Thank you for the review, explanation is big, shocking how many are in just too beg a rush to do it now days. Thanks for noticing.
Vincent R.
05/2015
5.0
pest control
 + -1 more
The one we used for pest control was a very good one. They were really excellent and I just used them 4 weeks ago. They are called PestNow LLC. The staff, they were all professional. I would grade them 'A' for everything on the grading scale. I will definitely use them again in the future.
Description of Work: The last service was 4 weeks ago and it cost maybe 270 dollars. Services were performed by them. They just did a home inspection and general prevention. I do have an ongoing commitment with them. They do the pest control.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$270
Wendy K.
05/2015
1.0
pest control
 + -1 more
I used PestNow for a home inspection in 2012, and had a great experience. I bought their termite warranty because the area I live in is damp and wooded, and I thought I'd better be safe than sorry. In late April 2014 I noticed termites on the front of my house. A PestNow inspector came out and said I definitely had termites in the front of the house, and the warranty only covered where termites were actually visible, but to be safe, I should have my entire house treated. Service was scheduled for May 6, 2014 between 11am-1pm. I was not home, but my mother agreed to come to my house that day. She arrived about 10 minutes after 11am to find a bill taped to the front door, saying that treatment had been completed. As my backyard is completely enclosed by a 6ft privacy fence and the gate is always locked, I called the office regarding the technician's claim that he treated the whole house. She said the technician's notes said he treated all three sides. I asked how that was possible since the gate was locked, and she said he must have been able to unlock it from the outside. When I got home that night, I checked the gate and it was locked. Even if he had managed to unlock the gate from the outside, there is no way he could have relocked it from the outside. So I disputed the $425 bill for treating the two sides of my house not covered by the warranty, and ended up paying exactly half the bill. Now, exactly one year later, there is a swarm of termites on the front of my house again.
Description of Work: Supposedly treated all sides of my end unit townhome one year ago for termites.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
$425
Response from PestNow LLC
Hi [Member name removed], we have responded to a similar review by you on this subject and hope to be able to assist you. Before you spend any money anywhere give us a chance to fully investigate this and correct it. If we messed this up, then allow us to fix it. If there are the need for more treatment, regardless of how extensive, we will supply it under manager supervision at no cost. This is the purpose of these reviews, to identify mistakes and correct them. A company may make a mistake, none are perfect, but the response from the company regarding a mistake MUST be perfect and appropriate. Please email me at rmarkland@pestnow.com
Ilene C.
05/2015
5.0
pest control
 + -1 more
Arrived on time, explained the process, was very polite
Description of Work: Spray exterior roofline and deck for capenter bees
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Liesel H.
05/2015
5.0
pest control
 + -1 more
PestNow made it super easy to keep our home pest-free. I loved that I only had to be home for the initial spraying, and that they gladly came out in addition to the quarterly sprayings at no extra charge.
Description of Work: Quarterly Pest Control Treatments They were also very responsive and came out a couple additional times. Once, in the middle of our kitchen remodel when we discovered an ant nest below the old hardwood flooring and again when I was noticing more spiders in the basement than I really preferred.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$320
Anna T.
04/2015
5.0
lawn treatment
 + -1 more
The technicians and staff are extremely professional, courteous and knowledgeable. I would definitely recommend their services to others.
Description of Work: Eliminated all pests.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Response from PestNow LLC
Thank you for the review. Our technicians for the most part are "lifers" and we say that with the utmost respect. they have been with us forever it seems and we will do everything in our power to keep them with us.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pest Control,
Animal Removal,
Lawn Fertilization & Treatment,
Insulation
FAQ
PestNow LLC is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 7:30 AM - 6:00 PM
Tuesday: 7:30 AM - 6:00 PM
Wednesday: 7:30 AM - 6:00 PM
Thursday: 7:30 AM - 6:00 PM
Friday: 7:30 AM - 6:00 PM
Saturday: 9:00 AM - 12:00 PM
PestNow LLC accepts the following forms of payment: Check,CreditCard
Yes, PestNow LLC offers free project estimates.
No, PestNow LLC does not offer eco-friendly accreditations.
Yes, PestNow LLC offers a 10% senior discount.
No, PestNow LLC does not offer emergency services.