PERFECTION CLEANING SERVICE

Perfection Cleaning burt a hole in my dinning room carpet. For two months I have been trying to get them to fix it. Their vacuum blew up and caused this problem. Now I know accidents happen, but to ignore me and not own up to your name is wrong. They will not come and fix my rug. They have broken slats on my blinds any they broke my vacuum. I never complained about these things,but my carpet is a different story. They come every Thursday in the morning between 9-11am. They decided not to show up yesterday 09/17/15. When I called they told me I'm not on their schedule. I have been with this company for 7 years. When something major happened their true colors came out. Please do not use this company. You will regret it.

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They didn't clean per our agreement. They didn't dust, they skipped whole floors occasionally. I called about this and it was never taken care of.

After numerous calls complaining about the lack of cleaning and missing items that I called about and was told it would be done the next time. And it wasn't. I finally decided to have them come back the next day to re clean my home. When they did I realized that this cleaning was amazing and not what I had been getting for the last 8 months. That's when I decided to cancel the service. I even put large notes on the double sided mirror in the master bedroom since calling the day before to remind them not to miss the mirror. I was promised they would get to both sides of the mirror. Yet when I got home only one side of the double mirror was cleaned! Then i decided to tape a note to this mirror and they did clean both sides. the next time I didn't put a note on the mirror, and it wasn't cleaned. This company was only $100 but they did a terrible job. The office promised me the crew would either come back out or get it the next time. I don't want a cleaning crew that needs to come out 2 days in a row in order to clean properly! After 8 months I just got tired of the lack of cleaning and constant calling. I certainly gave them enough time to fixed my complaints yet they never did. Don't waste your money as there are other companies out there that don't need to be reminded every other week what to clean as they missed it the last time. I'm disappointed that they are even on Angie's List!

When we began using this service last year, our place was spotless each time they cleaned, especially after their initial "deep cleaning". Since then, the service has been inconsistent. They were scheduled to clean our home every two weeks. Some weeks were better than others. We declutter and straighten up prior to their arrival, so that they just have to do the major cleaning. However, there have been times where it seemed like the only thing they did was wipe the counters in the kitchen/bath and vaccuum. Whereas other times, the beds are nicely made, the house smells fresh and the pillow on the sofa in the living room are fluffed, and everything appears to have been cleaned. They are good professionally with regards to working around our schedule requests. However, it is difficult not being able to communicate with the people actually cleaning our home, because the majority of their staff do not speak English. There have been times where we have not been able to communicate requests directly to cleaning staff because of a language barrier.

They were very professional when we started working with them, but after 6 months, they have slacked off a little. They are a good professional company. They do not speak English, so that is a little bit of an issue.