Kiddco Plumbing Inc

I needed to replace the valves on our sink faucets in our condo since they wouldn't shut off. Unfortunately to do this we have to turn off water to our entire building and the property management company requires a plumber to restart the recirculating pumps and they recommended Kiddco. I figured since they had to come out to turn the water on and of I would have them go ahead and replace the valves while they were there. They quickly installed the valves I had provided and got the building back up and running effectively. Paid a fair service visit charge and now I can shout of the water and replace sink faucets.

The technician was Andy, he has a trainee named Thomas, Andy was just wonderfull he cut out the bad pipe & replaced it with a good CPVC Pipe.

I called at 10:45pm and Corey called me back within 5-10 minutes. He was jovial and professional and arrived within 45 minutes. He was able to assess the problem and quickly stop any additional damage done by the water and fix the drilled through pipe. I am so glad we found Kiddco and they were ready to help us at a very reasonable price!

Very good. Both times the work was done quickly and professionally. The tech. explained all about my new hot water heater. Both times he cleaned up after himself. He explained what I needed to know and got to work.

I initially worked with Terry at Kiddco and that was a pleasant experience. I had just purchased a condo in an old building and the water main is not to each unit - rather one main to all units in 3 buildings. All was appropriate scheduled a week from our call. On the day of kitchen cabinet removal, a contractor mishap occurred and we needed an emergency shutoff. Paul came out as quickly as he could and addressed the issue. While waiting for glue to dry, he took that down time to replace some of the supply valves that would have been done for the scheduled day. Because he was now familiar with the condo's plumbing, we ensured he'd return on the scheduled day. Paul arrived and immediately got to work. Having watched other contractors do plumbing, I could see the true skill of a plumber that Paul demonstrated. We chatted during his work (he continued working during the chat, not stopping his progress to chat cuz at that point, I'd be paying $140 for conversation!) and he informed me about plumbing tips for my place. He also expertly installed shut off valves where reasonable and appropriate - to hopefully avoid future need for emergency shut off to the buildings. We decided not to install shut offs to the W/D and refrigerator ice maker as there was limited real estate for the shut offs. Paul also came up with great recommendations for installing natural gas supply valves that were recessed into the wall so as to keep the stove and W/D flush with the wall. This was a huge concern for us due to the limited space. No one likes paying a plumber's rate, but that emergency shut off situation would have been avoided had we called a plumber from the start. But, you get what you pay for and Kiddco was worth the money - especially in a condo situation where there is more at risk than your own home when you think of the others that live below you. I would heartily recommend Kiddco plumbing for their honesty and expertise.

Called them Thursday expecting to be given appointment several days later. Explained that gas HWH was leaking over my deck into the lawn. Not as urgent as an internal leak. But they offered to come the next morning. By morning I had no hot water and was desperate. The single Kiddco rep arrived, very polite, and ready to work. Discussed problem with failed, aging 14-year natural gas HWH, gave recommendations, got my approval, he rushed out, got the unit, and did beautiful installation in three hours. Am hot water bliss. Went online to verify that the price fell in middle of what scheduled 50 gal gas HWH replacements cost - so it was especially fair for being handled in less than 24 hrs on emergency basis. Am very happy.

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Everything is fine.

We thought they were very professional, we thought it was a good price.

I called after hours for emergency service. A very nice representative took the main info very efficiently, and said someone would call me back shortly. Corey from Kiddco called back within 15 minutes, told me up front without me asking how much the emergency pricing rates would be and said he could be there in an hour. He arrived within the hour, fixed the issue within the first 30 minutes, making the price for the after hours service very reasonable. He was extremely professional, quick and thorough. He provided me with a clear receipt that gave all of the information anyone would need to understand what the problem was, what he did to fix it and what parts were replaced. Kiddco will be my go-to for plumbing services going forward based on this experience.

We had a late night problem with a shower (the water would not turn off). Called Kiddco and talked to their answering service. We received a return call in about 10 minutes. After a short discussion to determine the nature of the problem, the technician said he would be at our house in about 40 minutes. Andy arrived within that time frame, and proceeded to fix, and explain, the problem in short order. Overall great service, and I intend to use them again if needed.

I had a punch list of items to fix for the closing on the sale on my rental property. I called Kiddco Plumbing, and Dan answered the phone. He helped me understand what was being requested to be done. Dan scheduled for a technician to come to the rental property on a specific day (it was a rental property, so it had to be a specific day) and fixed the items. Andy was the technician and he fixed everything that I thought was on the list. I had paid the invoice of only $100.00 and Andy left the property. However, I had forgotten to ask him to look at the dishwasher drain hose to insure it was okay (another item on the punch list). I called the main number for Kiddco, and they happily sent Andy back to take a look at the dishwasher hose and they didn't charge me. This is a great company, and I would use them for any plumbing needs!

My neighbor called Kiddco Plumbing to request an estimate for PB pipe replacement with PEX. He explained that the work would be for both his condo and mine, which share some common access points because my condo is directly above his; we were hoping to get a small price break and make the job easier on us and the contractor by having the pipe replacements done at the same time. Andy from Kiddco arrived at our condos on 6 February to perform an inspection for a quote. He walked through both condos, noted the common access areas and explained how he would perform the replacement. Andy was very professional, thorough, and knowledgeable; he did not provide an actual estimate, but ballparked the figure to be somewhere between $2500 and $3000 for each of us and that a price break would likely be obtainable. He then said that Kiddco would contact us with an actual estimate by the following Monday (11 February). After REPEATED calls by both my neighbor and me (I called at least 4 times), each time being assured that we would be called back, another employee finally returned my phone call on 22 February and estimated that the cost of replacement for my place would be $4125. I confirmed that his quoted price was only for my condo, not both condos, since this was significantly higher than what I was expecting. I thanked him for the estimate and did not pursue a contract; my neighbor never received a call back with an estimate. Explanation of rankings: Andy's professionalism alone would have earned A/B; the rest of the experience was a complete F. Overall, D across the board (with the exception of work quality since none was performed).

My kids woke me up when they heard a hissing sound coming from beneath the kitchen sink. When I checked it out, I discovered it was a pinhole leak coming from my 22 year old PB plumbing. The first thing to do (always) is shut the main. This proved futile as the main valve was broken. Luckily, the water from the leak was hot, telling me I could shut off the feed to the heater. That worked. While this was happening, my wife called the plumber we used two weeks ago for an unrelated matter, this time for emergency service. They were very good, but not great for emergencies, apparently. After 15 minutes, she called the dispatcher again. 15 minutes later, she suggested we try a different plumber, someone with "Emergency Service" in their name, I agreed. She called Kiddco, then the 1st plumber again to tell them to forget it. Bobby showed up within 25 minutes. He replaced the PB with copper at both the main and the leak. He did this cheerfully and quickly. He left before the Service Master team arrived, which was perfect.

I started my search with keyword 'Copper Line' and focused my evaluation mainly on 'F' ratings. While it matters how many 'A' ratings a provider has, it is equally important to me to evaluate a service provider based on 'D' and 'F'. In this line of business, several things could go wrong and it is completely understandable. However, when reading the reviews I pay attention to quality of work, communication/setting up expectations upfront and honesty. I put in a call for a non-emergency service on 12/28/2012 at 10 AM and was given a tentative schedule for the same day between 2 PM and 5 PM. I got a call at 3 PM with an apology that the technician was held up at another job site and won't be able to come in before 6 PM. I was okay with it and the technician was at my door at around 6 PM. He quoted $260 for the job (6" copper patch pipe, 3 valves and labor) that would take about 60 to 90 mins to complete. We also agreed that if he goes over 90 mins then it will be on his time and I won't be charged extra. Once we had an agreement, I started the timer and the job was completed in 70 mins. He spent the next 10 mins inspecting his work to ensure there were no leaks. He spent the next 20 mins cleaning up and writing up the invoice. A job well done and I would certainly hire their services for future needs.

Although I had started the work myself I had not been able to replace the valve myself. Andy completed the work with efficiency and quickly as well ensuring everything was clean and tidy afterwards. He had been here before to repair another part on my water heater and was as good this time as the last. Although it was not an emergency they had him out the same day I called. I would use them again without hesitation. He also advised how to get a replacement in future via the manufacturer at no cost as it has a lifetime warranty.

We have been using them for many years. They also come out regularly to maintain our radiator heat.

Excellent. The engineer was efficient, courteous, knowledgeable and very, very helpful. He also took the time to answer other questions I had.