JK Moving Services

TL;DR: Go with someone else. Most of the many problems with our international move were minor, but taken sum total they were absolutely unavoidable and unnecessary. I will say we started strong with Matthew, our Moving Consultant. He was the first contact we had and he was just amazing. Made figuring out the estimate super easy and almost fun, and made us feel valued and appreciated. That value and appreciation ended with him, however. Our relationship with the Move Coordinator was much less cooperative or productive. I’m not sure he was even in our time zone to be honest, and communication with him was impossible by both phone and email. Communication issues become a common thread, and while not specific to the Move Coordinator, it was with him that there should have been the most contact, since he was responsible for….well, coordinating the move. You can’t simply call someone at JK. You have to go through this odd phone tree/voicemail thing, even as a customer who’s put down the deposit. Not great when there are issues. And, issues there were. Overcharges and being charged for things that never materialized, like a parking pass that wasn’t even applied for, despite being charged for. Being charged for a shuttle, when the actual container was delivered. Weights that didn’t make sense. A 10% guarantee (their words, not mine) that wasn’t calculated into our final fee. Things like that add up, and seems like either incompetence or a money grab, or both. I don’t want to say the incompetence extended to the moving crew. They were wonderful and extremely hard working but less than an hour into the move they weren’t sure everything would fit, despite us paring down a significant amount to get into the smaller container. The issue was actually due their their small stature, they couldn't reach high enough to fully pack the container. This is where communication became an issue; no one was answering phones (on any of their lines), and 9 am moves are great unless your coordinator is on West Coast time. The fix was simple; we used a ladder to fully pack the container, but why was that my job to figure out? Other communication issues persisted even after our items departed for shipping. Despite multiple calls to our Coordinator, and even his manager, they went unanswered. Crucially, we could never get an answer from our Move Coordinator about insurance. What should have been quoted well before the move, was actually quoted once it was on board the ship. We felt very much held hostage by his reluctance or incompetence…luckily in the end, our items arrived undamaged and despite paying for the insurance, it was unnecessary to file any claims. It would have been nicer knowing up front what it was going to be however. We were quite fortunate to have an excellent coordinator for the other end of the move in Europe. They were amazing, and we were quite fortunate to have them. They were amazing, professional, concise and responsive. They were NOT part of JK Moving, and it showed. We were able to occasionally get in contact with another coordinator, Courtney. She was awesome, and luckily filled in the many gaps as the original coordinator was unresponsive or overwhelmed or just didn’t care. She went above and beyond (or maybe just did the job that should have been done?) and offered a little bit of hope. We were excited to choose JK Moving, as they seem to have a reputation of excellence and dependability. They proudly proclaim that they move the White House. It was apparent to us that they may actually do that, but it was not with the team we were assigned. Not sure if anyone at JK Moving reads this, or even cares, but we never had a follow up from anyone after the move, except to ask for more money for an incorrect invoice over 2 months after shipment. I have receipts, and I have nothing to gain from embellishment. You would have nothing to gain from using JK Moving’s services except more unnecessary stress on an already stressful situation.

I was quoted $4,955 for a move from a 2 bedroom apartment. They do a good job moving stuff and don’t break anything, but my final total came out to $6,414, which is nearly $1,500 / 30% higher than the quote I received!! I realize that it is an estimate, but to be off by 30% is totally unacceptable. On top of this, my fiancée and I spent 2 hours packing our hanging clothes for the movers and we still got charged nearly $1,500. If I knew that my total was going to be $6,414, I never would have gone with this company. This is borderline predatory. Steer clear of this company unless you want to pay significantly more than they quote you.

Great, on both ends, both the packing in Virginia and the move-in in Massachusetts. As well as the initial visit from Dave (sorry, I do not remember his last name) to give us the quote. On both ends, we were kept informed every step of the way. We were told that the movers would be at our house in Virginia between 8:00 and 10:00 am and they were there at 7:59am. They went through the house with me to get an overview as to the move. They stored the goods for two weeks between closings. They were able to give us a great price on storage, which we appreciate the work Dave did in order for that to happen. He definitely went above and beyond. We got a call on Friday confirming that the move-in would be Sunday between 8:00 and 10:00. We received another call Saturday from Al, the driver to confirm the time on Sunday. We appreciate the call from Al, just to give us another level of assurance. Al gave me a call around 7:30 Sunday morning to tell me he was about twenty to thirty minutes away. Again, appreciate the call. He and his crew - Jay, Umberto, and Benny were extremely professional. It was a pretty big job, up a lot of stairs, but they did it without complaint. The job was done quickly, the crew was great, telling stories of past moves. They did a great job preparing the house (blankets on door frames, paper on floor, etc.), and the house was left in better shape than before they got there. It's been about a month, we found nothing damaged, nothing worse for wear during the storage (we were afraid of mildew on the clothing, but we followed all JK's suggestions to prevent it and it worked), and everything in excellent condition. We used JK ten years ago to move across town, and they did as great of a job up the East Coast. Would definitely use them again. Yes, they are move expensive then some of their competitors, but they own their own equipment, it is not a franchise, and you get what you paid for. You're trusting them to move your life across the town or across the country. This is something you don't want to cheap out on.

Do NOT use this moving service. Although the crew that picks up and moves boxes and furniture etc. are hardworking, the rest of the operation is horrible. The cost far exceeded the estimated price, and JK refused to acknowledge responsibility for damage to items stored in their Sterling facility. JK blamed me for the damage. They denied a claim despite the crew and person who came to check on the damage saw that it was caused by something leaking externally onto my possessions. The reasons given for denying the claim did not at all correlate with what actually happened. I regret having chosen JK.

The team worked well together and listened to my requests. Every piece of furniture was carefully packed in moving clothes, shrunk wrapped and crated. They also took care to protect the walls and floor. A well trained group of individuals.

The move went as smoothly as it possibly could have. Before the move, JK staff visited our house and briefed us completely in person, on-line and over the phone. On the day of the move, the 6-man crew arrived just a half hour into their 2-hour arrival window. All JK personnel were professional, courteous, highly competent and clearly experienced. The crew led by Justin, and including Chenna, Al, Pablo, Randy and Nathan is an experienced team, and they worked together quickly, efficiently and with absolutely no breakage or damage. Their excellent customer service, combined with a total cost that came in below the original JK estimate, means that my wife and I are fully satisfied customers. Without reservation we would recommend JK Moving -- and especially this particular crew -- to anyone seeking home moving services.

It was great! They packed our furniture and nothing was damaged. Everything was delivered in a condition before we stored it in a year. The guys were great!

The move and the movers were punctual, asked questions, surveyed the items to move, etc. the contact person for my move was very professional, polite, available for questions. The problem I have? I didn’t buy the $100 deductible insurance. Why is that important? They broke an insert for my table, no longer able to repair or use it, and they didn’t tell me. They just brought it into the house and hid it behind boxes. When I discovered it, I entered a claim. They denied the claim because I didn’t buy the “insurance”. If I thought the professional movers were going to break things, I would have done that. Bottom line, claim refused. Move went great. We fed the guys, tipped then, gave them water and Gatorade. We took care of the workers because we cared about their well being. Buy the insurance so you don’t get Denied if you enter a claim to replace your broken stuff.

Just excellent. Timely, careful,courteous, professional. Same crew packed,loaded, and moved. Second time used. First was company move, this one was on me. Worth every dollar

The entire team was very professional. The rep came out and gave us a quote that was about in the middle range. The movers arrived on time and took great care to protect our items. The move was carried out efficiently and we had no issues.

Everything went as planned. Drivers showed up on time and were very careful with our belongings and the house. There was no damage to either house and minor damage to a few items.

They are superb! They are expensive but they handle your stuff as if its theirs. You get what you pay for, at the end of the day what we wound up with the price was worth it. They handled the antiques with precision. They came to our home and discussed in advance. They were right on point every step of the way. I would highly recommend them to anyone.

JK had handled an office move for my company, so I was familiar with the company. Some of the high points: Their estimate was higher than other companies, but mainly because they rightly estimated the amount of stuff I was moving. The driver who came to get my stuff is the same driver who dropped it off in California. Everything that was on the list that got on the truck was unloaded off the truck. Only one item, a floor lamp, was missing, and it somehow never actually got logged as being loaded on the truck in Virginia. Just about everything arrived in perfect condition. (A different floor lamp didn't work, but I have found floor lamps to be pretty delicate flowers that can break if you move them into another room let alone across the country.) Overall, I was very satisfied with the quality of people they hire at JK and the care they take in accounting for and moving my belongings.

This was certainly not a good experience. During the move, the movers caused significant damage to our front door and door frame (included 3 pics below for what JK will do to your house). After the move was completed, we forwarded the pictures to JK to begin the process of being made whole. Unfortunately, their Claims Assistant informed us that they were going to deny liability. It wasn’t because that they didn’t incur the damage (they don’t deny that), but they denied liability based on a “Performance Confirmation” document that was allegedly signed. This didn’t jive because we were given copies of everything signed (inventory listing, bill of lading, Additional Services). Nothing we signed waived liability, and I knew not to sign anything waiving liability because of the damage to our front door at the point of origin. Obviously, I am not too impressed with their operation and would highly recommend staying away.

The work was done very well. The movers were professional and polite. The financial part however was a disaster. We paid for the staging move when it occurred. We paid fore the pack out of the second shipment. All the remained was the final transport estimated at $4529.11. They called once the truck was unpacked and said they did not have the exact weight so they were going to,charge our card 110% until they could finalize. The movers said they were not told to weigh out so they didn't have an exact weight. JK charged our card $13155.95. Although it is a pending charge it has impacted our available credit during a move. After several calls and 3days they have submitted a rebate of $6682.00 and charging $6473.95 with no explanation of where this amount came from. And because it's all pending it still has consumed all my credit available. The customer rep said she would call by noon today but has not called. I have other deliveries coming and in order to pay them I will have to make a large payment on my credit card because of thei mess. I still have no idea when this will be resolved or the basis of the charges. I find this extremely unprofessional and unacceptable. This was their mistake and after 3days they have not corrected it properly.

I would not use JK Moving Services again.

They were quick. They did dent our wall in our town house but that was something that I don't think they could have avoided. Because, we have our desk that was downstairs and the desk weighed a tonne. These guys...I think they were four of them and I have to say, they did a really good job. Besides the little dent in the wall, they really took good care of our furniture and moved it very quickly. So I can't say anything bad.

Excellent experience. The guys were fast, neat, polite and friendly. They took extreme care in handling our furniture and it arrived without a scratch. Francisco was particularly helpful and Javier and Jorge were also excellent workers. I think JK is a bit on the high side price-wise so we moved a lot of our things ourselves and negotiated an acceptable fee to move our large items. We have used JK before and would not hesitate to recommend them to anyone seeking a professional moving experience.

The movers were extremely efficient and took great care of our belongings. Nothing was broken or damaged. Would hire again.

The move was flawless. The team was punctual, professional, courteous and diligent. No corners were cut, ever task was done thoroughly and with care. You absolutely get what you pay for - top quality movers. I'll will only recommend JK Moving from now on.

I am very happy with how my move went. ?From Joe, my estimator, to the ladies in the office, to the crew, it was all excellent. ?Joe was extremely responsive and helpful from the time he gave me the estimate until my move date. ?The crew was great. ?I had them pack the kitchen and asked them to take some things away to charity for me. ?The wrapped everything up as if I was moving much further than a mile! ?I would definitely use them again and highly recommend them.

I am very happy with how my move went. From Joe, my estimator, to the ladies in the office, to the crew, it was all excellent. Joe was extremely responsive and helpful from the time he gave me the estimate until my move date. The crew was great. I had them pack the kitchen and asked them to take some things away to charity for me. The wrapped everything up as if I was moving much further than a mile! I would definitely use them again and highly recommend them.

We could not have been any more pleased with our move and the efforts of the crew assigned to us. They were very professional and just downright meticulous. They arrived exactly when scheduled. They were thorough and efficient. They treated our belongings as if they were their own to include their care for the floors and walls in both the old and new place. If I ever have a chance to provide a reference, it will be a satisfaction of 6 on a 5-point scale. I can't imagine ever using any other moving company but JK. In addition to our crew, we found everyone we talked to at JK to be extremely responsive and accommodating, including the office staff. They even called on Friday afternoon before our Monday move, which was very reassuring. As you know, moving can be quite stressful. However, with JK, there was never any need for worry.

Our realtor recommended JK Moving and we later discovered that our son had used them twice before, once for a local move in Virginia and then to move out of state to North Carolina. They were very pleased with the service provided. So we contacted them and a representative came out to review our home, give us some tips, and provide estimates on the spot for both a ?partial pack? and a ?full pack?. Our move was scheduled withthe understanding that occasionally winter weather could impact a move. Of course, we got 8? of snow the day we were scheduled for packing. No problem; everything was shifted back one day and JK Moving had already included a back-up delivery day. The next day, we received a phone call and three lovely ladies showed up right on time to pack our belongings. I was amazed at how hard they worked and how well items were packed. We could never have packed things as well as they did! And, all the boxes were marked to generally indicate what was inside and what room the items came from? this will make the delivery process go fairly smoothly! I can not say enough about how hard they worked. They were here all day and took only one short break for lunch. The loading process started early the next morning when a huge moving truck pulled up! We were notified in advance with a courtesy call that they were on their way and would arrive in about 48 minutes according to GPS. Shortly after the truck and three men arrived; another group of four or five men arrived to assist with the move. Everyone was personable and they went to work immediately, each working in different areas. The delivery crew arrived ten minutes before their scheduled arrival time of 8 a.m. and went to work immediately. They laid down cardboard and ?red carpet? on the floors and stairs and padded railings to protect against scratching. Then they brought items in off the truck as my husband directed them to the appropriate area and I stationed myself on the second level to assist. I had marked boxes and rooms with different colors of masking tape so the location where items were to be placed was easily identifiable. At the end, we did a walk-through and I identified a few items that I wanted moved up to the second level as they suggested and they immediately moved it for me. The team was great!!! We would definitely use them again and highly recommend them for your move! The only issue we had with JK Moving was extremely minor; i.e.,that different groups seemed disconnected at times; e.g., there were no less than three different emails for their ?customer service team?, yet another person was our ?move coordinator.? And, even after we signed up for JK Moving services, we received a phone call from a JK Rep who was under the impression we had not yet done so. However, everyone was polite and helpful? I just tried to include everyone on any emails I sent to make sure we were all on the same page!

JK Moving was excellent in all ways for our move. We had originally planned on going with a smaller moving company, but we were overwhelmed by the estimated cost. Reluctantly, we contacted JK, certain that we would not be able to afford their service. We were wrong! JK's estimate was approximately half that of the other service (primarily, because JK estimated they could complete the move in one day instead of two.) The move coordinator, John, was superb at explaining JK's services. He remained available by phone, email, and text throughout our planning, even answering frantic questions over Thanksgiving weekend. When we had a problem making packing tape stick to our boxes, John delivered a complimentary six-pack of tape that worked, coming out to our home. John also speedily modified our original estimate when we asked if JK could pick up an additional 12 pieces of furniture at a third-party and bring them to our new house. (That modification added only a few hundred dollars to the estimate and was *well* worth the money!) The day of our move, it rained. JK did a fantastic job of protecting both the old and new houses, laying down cardboard boxes to absorb water, in addition to their "red carpet". Each of our upholstered items was fully wrapped inside the house so there was no damage to do water. Aside from the occasional need to stand outside in the rain by the trucks, we were absolutely not affected by the dismal weather. The crew chief on the day of the move, Jose, did a wonderful job of keeping us informed of problems (including our *very* narrow and steep staircase in the new house.) He consistently created solutions, and in the end every single piece of furniture ended up where we wanted it to be. Jose also worked with us when people illegally parked in our "moving van zone" at both locations, figuring out solutions until we could get the offending vehicles to move. The entire crew worked *very* hard, with constantly positive attitudes and absolute politeness, taking no break aside from the driving time between houses. A couple of times, we realized boxes had been left in the wrong room and the crew was *eager* to correct the oversight. JK finished the job in 1.5 hours less than their estimate (saving us money.) We would use JK for any future move. Their service was impeccable.