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Hugo Zamora Home Services

Ceramic Tile, Interior Painting, Exterior Painting,

About us

we are a small family owned business oriented to serve local community with pride and respect and needless to say quality work. We accept personal checks and credit cards

Business highlights

24 years of trusted experience

Services we offer

We are experts in providing you with affordable and quality work with outstanding customer service,,,,from hanging a picture to build and addition to your home, no job is too small

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

1.03 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%


Rating CategoryRating out of 5
quality
1.7
value
2.7
professionalism
1.0
responsiveness
1.0
punctuality
1.7
Showing 1-3 of 3 reviews

Tristan B.
11/2018
1.0
ceramic tile, remodeling, interior painters
  + 1 more
I contracted Mr. Zamora to remodel a 12 x 8 bathroom. I should have reacted to the first red flag which was that he asked for 50% money up front. He also made confident claims about his skills in tiling, drywall and painting that were not evident at all in his results. His first attempt at tiling was bad enough that an industry expert said that I should fire him immediately, based on photos of the job. He brought in helpers for some drywall and plumbing that had better skills than he did. Nevertheless, this job was sufficiently bad that I terminated our arrangement. Since Mr. Zamora broke promises to repay monies owed, I sued him in Small Claims Court. His lawyer responded with a bankruptcy notification. Since his prices are above market and his results are poor, I do not recommend this unscrupulous tradesman.
Description of Work: Bathroom remodel

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$5,000

Karen O.
10/2016
1.0
ceramic tile
  + -1 more
See above...
Description of Work: Ive known Hugo for a few years and hired him to do a few jobs around the house a few times (i.e., refinishing hardwoods, wood repair/replacement, power washing, painting). This year he was hired to do several miscellaneous jobs, and since I trusted him, was foolish enough to pre-pay $5,400 to cover the work. He completed most of the jobs yet suddenly stopped communicating with me after he ordered the wrong size and finish master bath shower door. He simply disappeared and refused to respond to my myriad phone calls and text messages asking for a status update and/or refund. I was in the process of selling my house and he knew how important it was to replace the door as soon as possible ($800,000 property). I ended up hiring and paying another contractor $975 to replace the door. To this day, 3 months later, still no reply, until I contacted my credit union to intervene (I had paid him using my credit card). In his response to PFCU he lied, saying I rejected the door and he has completed the work, also stating I owe him money! Don't be fooled by this contractor who presents as trustworthy and skilled then simply disappears. Very damaging to the perception I have of contractors, since he's one I truly trusted. Don't waste your time and money on this one!!!

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$5,400

Kathryn S.
07/2014
1.0
pressure washing, house painters
  + 0 more
We have a house with wood exterior, and some boards were in need of replacement, window trim needed repair, and the entire house could use a fresh coat of paint. We got estimates from several people and hired Hugo Zamora Services (including giving him half the money upfront, nearly $3000) because we liked his approach, and that he could start within a few weeks (May 28) and be done within a week, weather-permitting. He had done some various jobs around our neighborhood. We went around the house beforehand and identified all the damaged wood and agreed that all of these boards would be repaired, and it was written up in the contract that all damaged wood would be repaired. He assured us verbally and in writing that the cost would not exceed his estimate.The project started late, and although Hugo told us before signing the contract that he would be doing the work himself, he was not there and every few days one or two of crew members came without him for 3-4 hours and things moved VERY slowly. Hugo kept promising day after day that he'd show up but then he wouldn't. Twice he told us there was a car accident, but his assistant told us no, Hugo was actually at another job in Arlington that was dissatisfied with his work and wouldn't pay him until he got more done. We had to spend a lot of our time calling and emailing him when we kept coming home to find nothing done again. He did not communicate to his assistant the plans he and we came up with on repairing the windows, and his assistant caused a lot of damage to one window, which Hugo said he would fix "at the end of the project." His assistants seemed confused and didn't know what Hugo's plans were. Seven weeks in, on July 18, he announced he still hadn't been paid for his job in Arlington and he was not going to finish our project. We were shocked and tried to convince him to finish and he said no. So not only is the project less than halfway finished but Hugo has walked off the job and is refusing to give us our $3,000 deposit back. He said we would need to take him to court if we wanted our money back. He said couldn’t afford to finish the job, implying that he needed more money without ever explicitly asking; in fact he said he would "do the right thing and not ask for more money." We asked, how is walking away and keeping our deposit doing the right thing? We emailed a compromise (offered paying more money after full completion of the project or letting him keep $1000 and walking away) and he never responded. He had told us from day one that he always gets approval from customers before doing work that wasn't in the contract, and not only did he not do this, but because he didn't explain the job to his assistants they probably used the wood in the wrong place. Because two walls had a lot of boards replaced while Hugo was not onsite, far more boards than he and we had agreed to replace and didn't need replacing, our suspicion is that Hugo’s lack of communication with his team members led to their replacing boards that didn’t need replacing and he no longer has the wood needed to replace the areas we did agree to replace. There are several areas we identified during our pre-contract walkthrough that have not been replaced.Right now, in addition to needing the wood replaced, the shed doors replaced, cosmetic work on a front overhang, the power-washing and the painting done, he left us with the large kitchen window frame and drywall severely damaged, lots of hardened putty on a bedroom window and the lower roof, a ripped screen, and damaged trim, which we expected he would repair at the end of the job. He actually called and apologized for all of his no-shows several days before he walked off, and told us we had been so patient and understanding. Despite our flexibility and patience with the delays and mistakes in the project and our willingness to negotiate, he has refused to either complete the project or give us our money back.
Description of Work: Was hired to replace some rotting boards, repair some trim and flashing on windows, power wash and paint house.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$6,000

Response from Hugo Zamora Home Services
I have been performing a lot of work for a lot of neighbors of these clients with positive results, these customers are expecting me to keep expending money in materials that have resulted in almost 70% extra cost that was quoted and because I tried to comply and finish the project I decided to continue with was suppose to be the last area replaced but ...still they wanted me to replace more siding at my expense. They mentioned that my quote was not the cheapest but they decided to go with me because of my approach (I would like to see the other quotes) This is my first experience where I decided enough is enough, I am a small contractor with very low profit margin and a good reputation for been fair.

    Contact information

    46507 Lynnhaven Sq, Sterling, VA 20165


    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 6:00 PM
    Tuesday:
    7:00 AM - 6:00 PM
    Wednesday:
    7:00 AM - 6:00 PM
    Thursday:
    7:00 AM - 6:00 PM
    Friday:
    7:00 AM - 6:00 PM
    Saturday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Ceramic Tile,
    Interior Painting,
    Exterior Painting,
    Pressure Washing,
    General Remodeling,
    Stone and Gravel,
    Landscaping,
    Hardwood Flooring Sales and Installation,
    Florists

    FAQ

    Hugo Zamora Home Services is currently rated 1 overall out of 5.

    Sunday: Closed

    Monday: 7:00 AM - 6:00 PM

    Tuesday: 7:00 AM - 6:00 PM

    Wednesday: 7:00 AM - 6:00 PM

    Thursday: 7:00 AM - 6:00 PM

    Friday: 7:00 AM - 6:00 PM

    Saturday: 8:00 AM - 5:00 PM

    Hugo Zamora Home Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    Yes, Hugo Zamora Home Services offers free project estimates.
    Yes, Hugo Zamora Home Services offers eco-friendly accreditations.
    No, Hugo Zamora Home Services does not offer a senior discount.
    No, Hugo Zamora Home Services does not offer emergency services.
    No, Hugo Zamora Home Services does not offer warranties.
    Hugo Zamora Home Services offers the following services: We are experts in providing you with affordable and quality work with outstanding customer service,,,,from hanging a picture to build and addition to your home, no job is too small

    Contact information

    46507 Lynnhaven Sq, Sterling, VA 20165


    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 6:00 PM
    Tuesday:
    7:00 AM - 6:00 PM
    Wednesday:
    7:00 AM - 6:00 PM
    Thursday:
    7:00 AM - 6:00 PM
    Friday:
    7:00 AM - 6:00 PM
    Saturday:
    8:00 AM - 5:00 PM