Dave's Heating and Air Conditioning

It was a very good experience. They were thorough and they provided a good price for their quote and the pricing was reasonable. Their technicians are very courteous and acted professionally.

It went well enough but learned his rate structure which seemed a bit outrageous. Examples: replacement of a $6.50 fuse is billed at $129.00, a $15.00 capacitor is billed at $234.00. This mark up on parts does not include labor which is billed separately. This mark up on parts while charging labor is a bit much though Dave claimed that it was the industry standard.

Same day service call without contract. Office kept me apprised of the technicians arrival time. Technician discovered the issue had parts on truck, and repaired it quickly. Technician also provided details about how to keep system running.

In my condominium, they installed the vents and ducts in upside down. Dave's is very familiar with it and they send in a team of men that change out your furnace and air conditioning, not a drop of dirt. They came out and did the spring check-up on the air conditioner and they cleaned out the pipes to the air conditioner. They go over my entire system when they come out.

My main fault with Dave's Heating and Air Conditioning was the poor installation and complete disregard to pick-up the dirt from my old furnace which fail back into my new furnace. The primary installer was very careless with taking my old system out and splattering mud from the evaporator coils onto my utlity room walls. I had to step into the installation process and ask if I could remove piles of dirt, which had fallen down from the old furnace and main truck lines directily into my new furnace. After the furnace was installted, a second installer showed me the proper filter emplacement. He removed the front metal panel and we both saw many dropped sheet metal screws from the installation that were laying inside of the furnace around the electronical components and fan motors. After cleaning all of the dirt, mud, and scrap metal from the removal and installation of the new system, after they departed, I found more sharp scrap metal behind the furnace, and all over the utility room that was not immediately viewable. I also discovered that my new clothes washer and dryer (which the installer used as a work bench), were scrathed on all of the open sides. It seems that the primary installer had no intentions of cleaning or removing any trash, when he asked me towards the end of the installation for a rag to wipe his hands, (or was trying to insult me further). The only vacuum, trash bags, broom or rags used was from the home owner. The humidifier PVC pipe leaked from the installer not using glue on the turns and seams, which was another sign of his carelessness, and caused Dave's to make another house call. It was very hard for me to watch the primary installer during the installation with is lack of attention for caring for my $10,000 heating and air conditioning system. I wrote a letter to Dave's explaining my dissatisfaction, but the company did nothing to offer any corrections. I also made a call back to Dave's asking why my initial service call visit chanrge wasn't subtracted from my final bill as explained during the pre-purchase discussion. The admin helper said that it was subtracted, but this was never visible on my bill, or credited to my credit card bill. My prior research of customer reviews from this business showed high ratings. Obviously the company has faulted, or my bad experience was due to this one installer. It's very disappointing to know that I paid so much for a new system that will probably never operate efficiently because of the installers carelessness. I beleive that my review is fair and I made several attempts thorugh emails, and calls to talk with Dave's without any remedy offered, before posting these comments. I also realize that I will now have to pay another company to turn my air conditioner on this spring, because I can't have Dave's come back.

Work completed in very timely and professional fashion.

We've used Dave's for years and so when it was time to replace our aging heat pump, we did not hesitate. They were professional and punctual. The new system has performed flawlessly.

My first call was to a major, big-name HVAC provider, which ended in a completely unsatisfactory experience. That other provider charged an excessive fee for a diagnostic service call that lasted less than 10 minutes, resulting in an outrageous repair estimate to replace three major components in my gas furnace. When pressed for technical diagnostic details, the other service provider's technician was unable (or unwilling) to provide me with any evidence that all three components needed replaced, and instead simply responded with and quot;we always recommend replacing all three components whenever we see this.and quot; (Author's note: Of course you do). Knowing I could do better than this, but not exactly sure how, I joined Angie's List the next day and searched for local HVAC service providers with excellent reviews. I then compared that list to my furnace manufacturer's list of local installers. That's how I found Dave's Heating and Air Conditioning. Dave's was fair, honest, forthright, and pleasant from the initial phone call through job completion. They offered a second opinion diagnostic service call at no charge, and provided non-binding estimates over the phone for each of the three components separately. The service technician was friendly, knowledgeable, and unhurried. He invested significant time and effort to pinpoint the problem to a single faulty component, and then took the time to explain his diagnosis to my satisfaction. My total repair bill with Dave's was about 1/4 the cost of what the other big-name HVAC provider was recommending, and my furnace has been working perfectly. Dave's even applied an Angie's List member discount to the bill, which just about paid for my membership. Bottom line: Dave's Heating and Air Conditioning cheerfully provides fair and honest work at a fair and honest price. I will absolutely call Dave's again for future HVAC needs.

We had three companies give us estimates. Dave's and one other firm were very competitive. he owner of the company, Dave Hickman, was personally involved in that process. He spent over an hour in our home measuring and looking at the existing system. The other firms did none of that. The other firms pushed one particular system which they liked. Dave offered 2 - 3 options. The final two companies were very close in their prices. We chose Dave due to the extra time, care and communication he showed in the process. The installation was smooth and timely. They arrived when they said they would and finished on time. The technicians were courteous and the lead installer, Adam, was more than willing to take the time to answer any questions I had. They cleaned up when finished and followed up to make sure we were happy. A couple of weeks after installation, I had a concern about the new thermostat installed. They sent someone out the same day I called. It was a simply matter of changing a setting, which he did. We are also hiring Dave's for the annual maintenance on the unit. I highly recommend them to anyone who needs new HVAC or service on an existing system.

They are reliable, punctual, and has excellent service. They are like part of my family. You call them and they come right out.

Think I said it all above. The best heating and A/C outfit I've ever run into. Dave's a real engineer, knows how to fix unusual problems, not work around them. Staff is great, they all stay with him. Very highly recommended.

I called them to check my air conditioner during the week that we had temps over 100 degrees for several days. They came the next day and promptly fixed and explained what the problem was. I was very happy with their service and would definitely use them again. I would also recommend them to others.

I have been using them for some time. I would use them again in the future.

We have been very satisfied with the services. We will continue to use them in the future.

They are very good. I am on a warranty plan with them when I had it installed. What stands out about them is the quality of service. They live up to their commitment. I think that they may be a little more expensive than others but you get what you pay for.

I called Dave's Heating and A/C based on good reports here, and the phone was answered by Lynn. I told her the fan in my heat pump unit outside wasn't running even though the indoor system was running. I expected to have to schedule a service call. She told me to check the circuit breakers first, and to flip them off and on (even if they appeared un-tripped) and then wait 5 to 10 minutes before turning the heat pump on again. I did as instructed, and lo and behold the fan started working again. This is a company with integrity, and Dave's has all my future heating and air conditioning business.

My 22 year old furnace stopped working about 2 days prior to its replacement. I called a different company to diagnose and repair it, but it became clear that it needed to be replaced. The other company gave me a quote and showed me how to keep the old furnace running long enough to keep the house from getting cold. Not one to buy in a panic, I looked around the Internet for comparable pricing, but there's very little information on actual pricing to be found online for name-brand furnaces. Ultimately I went to the furnace manufacturer's website (Trane) and found 3 companies to call for a quote. Dave's Heating and Air Conditioning goes under the name "HFD Inc" on Trane's website. They were the first to call back, and so I set up a time for an estimate the next day. The gentleman arrived on time, and gave a very thorough estimate, including measurements of the system and a description of other things that might be needed to pass city inspection of the new furnace. Their price was hundreds less than the estimate I'd received the day before, and so I went with them. I was pleasantly surprised that they were able to schedule the installation for the next day. The crew arrived about an hour late for the job due to local traffic conditions. They were extremely polite and very professional during the installation, which took about 4-1/2 hours. The installer explained all of the steps he'd be taking during the work, and how the furnace should behave after installed. They swept up after themselves, and the only negative remark I'd make is that they got a couple of carpet tiles dirty in the process. They did ask if the room was cleaned to my satisfaction before leaving, and since I had a few replacement tiles available, I didn't make an issue of it. Overall the end result was a very tidy installation. All of the existing air passage seams were well taped, and there isn't a single scratch on the new furnace. Electrical and gas connections were neatly made and secured, and aside from the large dent in my wallet, you'd hardly know that any work was done. I'm pleased with the service that I received from Dave's, and would use them again.

Dave's Heating and A/C is very knowledgeable about the equipment and they do a very professional job in regards to the maintenance. The clean-up has been very good, it can get messy at times when changing the filters but they always do a good clean up after. They are a little bit expensive.

The man who serviced our system did an excellent job. He was very nice, arrived on time, was very professional. As a new home owner he taught us how to use our system and what to look out for. He did he job well and in a timely manner. Dave's doesn't charge per hour and does an excellent job. Our neighbors also use them and rave about their service. I wouldn't use anyone else.

I couldn't have asked for a better experience. Great job, Dave and team!

I called Dave this morning to schedule an appointment and truly didn't expect to see anyone unitl later this week due to the heatwave we're currrently experiencing. Much to my pleasant surprise, Chris from Dave's Heating and A/C showed up at my house before noon. His office gave me a courtesy call informing me that Chris was on the way. Chris was polite, professional and impressively knowlegeable. In fact, while he was replacing the capacitor on one of my outside units, a colleague of his called him and Chris "walked" him through a procedure over the phone. I knew then that this dude was the mastercraftsman. He set straight to work, documenting and explaining everything he was doing as he worked to get my system back up and running again. Chris gave me some very good advice and tips on how to help maintain my system going forward. Even the dogs liked him, and they usually just bark their fool heads off at everyone.

It could not have gone better! I called for an estimate on Thursday, they had a guy available and he was over at my house in 30 minutes. He checked out the worked, wrote up the estimate and said he'd call me that afternoon with the final estimate, and he did. At 5 he called with the estimate, I said let's do it, when can you start. He had to check on parts and would get back to me. Half hour later called back and said how about tomorrow morning (Friday) ... AWESOME!! The guys showed up at about 9 (they called earlier to let me know they had to get parts) ... They were completely done by about 2 that afternoon. At every step of the job, if they had a question, they called me downstairs to find out how I wanted it. The two take-off's for running the heat to the future basement rooms was their suggestion, I hadn't even thought of it.. and is going to save me so much work. This experience was so positive, I signed up with Dave's to do annual maintenance on my heatpump, twice a year.

I am very pleased with this company. They came highly rated on Angie's List. They came out to do a maintenance check on our furnace system. They fixed a few things and they found some smaller issues that they also fixed. They will come out later in the year to do the same thing on our cooling unit. I will continue to use this company in the future.

I have been using them for many years. They had fixed my air conditioning system in my previous house and I paid only for the past even though it was on July 4. I moved into a new house recently so it costs a bit more now. The person who comes is the same always and he wears booties while working.

This company provided great customer service. The technician arrived on time and was friendly and professional. He offered to answer any questions, and explained how the furnace worked and what he was doing while he inspected and cleaned my gas furnace. The final price was exactly the same as their estimate. One problem did arise--about one week after this company tuned up our furnace, I smelled a little gas when the furnace was cycling on. I called Dave's Heating and they sent another technician over within an hour. He inspected the work and found that one of the gas jets (I guess that's what they're called) had not been properly reseated during their tune up. This allowed a small amount of gas to leak, perhaps intermittently. He apologized and corrected the problem at no charge. While this error was a little disconcerting, their handling of the problem was very conscientious and professional.