CARPET AMERICA

My husband and I had hardwood floors installed just under three years ago by Carpet America. When we returned from overseas deployment, the boards had begun to come up at the edges where two boards meet. We cannot walk on the floors without feeling them move beneath our feet or hearing terrible squeaking. For a 12k investment to only last three years is totally unacceptable. Our contractors working on our basement took a look, and they said it was likely improper installation and told us to call the company that put the floors in. I have been in contact with Nima for almost a month now regarding this issue, requesting they address the boards that are loose, but he has been the unavailable to come check out the floors or discuss how they can fix this issue. He has said how busy he is and can't get away from the store. I guess once this company gets your money, all customer service ends and they are not willing to address improper installation.

Moe and Nima at Carpet America were easy to work with, made great suggestions, and cared about saving ME money. We had them install vinyl planks in our basement, laminate wood flooring in our bedrooms, and carpets on two sets of stairs. The installation team was courteous and professional and kept everything clean and cleaned up at the end of each day and at the end of the job. When they came to do the installation, they recognized our house from when they installed the hardwood on the main level for the previous owners. They do a great job and I could not recommend them more highly.

According to Shaw for installing the laminates, the transitions are needed for areas where a door resides. The installers did not install any transitions in the apartment. Now after 10 years, there are 25 one inch plus gaps are present which needs to be corrected and fixed. According to Shaw, this is covered under the 20 yr warranty. However, Carpet America has refused to provide any service to fix this. The entire apartment needs to be redone, according to Shaw. After talking with Carpet America's representative (Matt) two times regarding the issue with the floor, I was promised that a manager (Nima) would contact me the next day. After a week of wait, I contacted Carpet America again, multiple times, but the office stopped answering my phone calls. Finally, I left a message requesting to be called back. No one has ever returned the phone call.

I will let you know the details. If he calls me back or not, I will update the details to give this store a fair assessment.

They supplied and installed laminate flooring on the living room and a bed room. The material and quality service was excellent. The installer crew were very organized , fast and clean working. One of the most important thing about Carpet America is that they have lots of samples from any brand of any kind of flooring stuffs.

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From the very outset Mr. Moe from Carpet America was clear and helpful in meeting our needs and price points, work was done within the time frame promised and was done very professionally. We had also got our main floors buffed. Since then i have some other work done by Carpet America at my other property (replace carpet and cleaning). It was a pleasure to work with Mr. Moe and the Carpet America folks. Highly recommend them.

We closed on our new home in December 2008 and before moving in, we had them tear out the the main level flooring and carpet to install brand new hard woods. They delivered the wood the day before the install without letting it properly acclimate to home. We asked them about letting it acclimate but were told that it was unnecessary. Boy were we ever wrong. A few months later we noticed large gaps in the flooring. Pretty soon you could stick one or two quarters between the boards and you could see the staples/nails they used to secure the boards to the subfloor. We asked them to come back out and inspect it which they promptly did. We were told that some shrinkage and expansion was normal, but that ours flooring was definitely shrinking too much. They offered to use wood fillers, but we did not want wood filler come up between the cracks. We had already seen patches where they used some wood filler and it was coming up after a matter of weeks. After several more complaints Carpet America tried to file a claim with the manufacturer of the wood. The manufacturer sent an independent adjuster out to analyze the wood flooring and take measurements. He sent a report to the retailer and manufacturer, but ultimately they ended up blaming each other. Meanwhile we are stuck with a floor that looks terrible and they have yet to rectify the situation almost 3 years later. Mo and Nema from Carpet America keep dragging their feet. They come out to inspect, send us reports, and say that they will work with us. We even had them estimate the upstairs because we plan to put hardwoods up there too. But even the promise of new work has not been enough motivation to get them to fix our flooring. Overall we are extremely dissatisfied and would not recommend this retailer.

The work Santos and his crew did was outstanding. It was a multi day process and at the end of each day, they cleaned up. I had only a few minor tweaks to be done after all that hardwood installation and they will take care of those. I love my new floors and will continue to use and recommend Carpet America. (I have used them for about 20 years, in two houses...)

The sales person who came out asked us questions that no one else did. He pointed out issues that could have occured in the future and that was what sold us. The fact that the other 4 companies never brought up some issues that were presented to us. We first looked at three options and he worked out three prices. All three prices were the lowest. Carpet America were very direct in their pricing. It was clear that there was no hidden fees. The wood was delivered to us 72 hours before it was installed. The installers showed up in the morning, and later in the day our sales rep came and was with us a good amount of time until the job was complete. The job took two days and it was smooth. We are extremely happy and have never dealt with such a company. I was shocked to see that without any mention, they actually put phelt pads under the furniture legs. Overall this was the flooring experience we had and so far we have recommended many family and friends and the yare happy too.