Carmack Moving & Storage

I got Carmack as a recommendation and saw they received an A+ from BBB. I had found three different moving companies I had planned to call and get quotes from and Carmack was first on the list. I never made the other calls. I was impressed from the get-go with Debbie. We were able to change our move date last minute since our house wasn’t ready when we expected. I also spoke with Starla many times and she was amazing. Our moving crew was wonderful and went above and beyond my high expectations. Rafael was the head guy and the crew worked efficiently and were friendly. To top it off, Rafael accidentally took our house key when he left. He realized it after he was home and brought it all the way back to our house even though I told him he could mail it to us. When we move again we will definitely be calling Carmack!

Since we lived so far from the company, Debbie did our estimate over the phone. She had me walk the house and list everything that would be moving. Her estimate ended up being a bit higher than the actual cost of the move. The refund was processed quickly. Everyone at the company has been excellent to deal with. The moving crew arrived on time and were very professional. They worked quickly, safely wrapping and loading all of our furniture and boxes. The delivery arrived on time. Everything was as loaded. We would definitely use this company again and recommend them to family and friends.

Very well. Five-man crew arrived on time. Foreman inventoried all contents. All furnishings wrapped in blankets and/or plastic wrap as appropriate. The house itself was protected. The entire job was completed in less than 4 hours. One factor I considered in selecting Carmack was that they load directly into storage crates on site. Other companies I considered move into the truck, then off load the truck into crates at the warehouse. In my opinion, double the handling doubles the possibility of damage.

The Carmack team of movers were nice and professional, but as happens sometimes, damaged a few pieces of furniture and destroyed a kitchen table. This was not our first move, so we weren't upset, because "things happen." However, this is why you should STAY AWAY from Carmack. After sending Carmack the pictures, as a part of the claims process, and waiting several months, as is the requirement under their policy, they denied the claim, saying that there wasn't enough damage to warrant paying us. Not paying for the minor damages was not my main issue, but they literally broke a $500 kitchen table, to the point where it cannot be repaired. We have to replace it. That's crazy to me! However, after reading other reviews (I should have done that before hiring them), they seem to be fine with only having you as a customer once, and not living up to their responsibility. They are a mess of a company, from the incorrect (underbid contract to win the business), to trying to charge us $1,000's of dollars more. They are running a scam, pretending to be a moving company.. Horrible...horrible company! If after reading this review, you still choose this company, do yourself a favor and buy their extortion protection (aka., Extended Protection Coverage), so that when they damage your furniture, you have a chance of getting them to pay a reasonable amount for it. As opposed to their pennies-on-the-dollar pay for damage scheme.

They were on time and efficient. I would use Carmack again and I have recommended them to my friends and associates.

the movers came on time and did a wonderful job. needed them to move big items and some boxes. they did the job in 3.5 hours. they showed up on time and got straight to work. they wrapped leather furniture to keep from getting damaged from doorways.

Movers arrived on time and began packing up the Apartment. The entire 750 square foot apartment was packed and ready to leave in about four hours. The drivers then headed to the new Townhouse that was 30+ miles away. Afterwards, the drivers unloaded each box or item into the identified spaces. All of the closets were setup as before and the process was remarkably seamless. After the move, repeated inspections showed no damage to any items whatsoever. This is the 3rd move with CarMack and I will use them in the future. I highly recommend this mover for your treasured belongings.

The packing of my household goods and then the inventory and loading of the truck in MD the next day was something to watch - I'm sure it could not have been done better or gone more smoothly. I'm not done unpacking in CA yet, but I've run across very little breakage or damage so far (a few minor nicks on some wood furniture (that most wouldn't even notice), a cheap candle holder chipped). I closed on my house on 12/21/17 and did have to spend Christmas and New Year's in a hotel in CA because my household goods weren't here - but that was a factor of the time of year I moved and how little notice we got from the builder in CA as to when my property would be ready to close on. I know that Rob Carmack did everything he could to try to find someone else moving west to put with my half of a semi-truck trailer - and in the end, had to drive a half-full truck across the country to make delivery within the timeframe promised. I will be recommending Carmack to all my friends back east who are all retiring over the next few years all over the US.

We can't say enough good things about this company. Every person we met was professional, kind and caring about us and our possessions, and easy to work with. We have hired movers in the past and it was always a nightmare; just the opposite with Carmack. Every piece of furniture was carefully packed in padding inside the house, moved to the moving van, transported across the country, and moved into place in our new house here in Florida. And we had a lot of heavy, bulky items like a fire table, piano, lots of ceramic garden pots, rain barrels, over 700 boxes, and so forth. The moving crews both in Virginia and Florida were excellent, took pride in their jobs, and did the work with big smiles on their faces. Now three months later, we are just about finished with unpacking the boxes, and not one item was damaged or broken. You won't go wrong if you hire Carmack. We are pleased to highly recommend them for any move you are considering.

So far, the move has gone well. The packing crew arrived on time on a Friday morning and completed the packing very quickly. The moving crew arrived the next morning exactly on schedule. All of our items were packed into crates and then transported to storage. Again, this phase also went well. Everything that was to be transported to storage was, and everything that was not to be stored was not. We put as much as possible into closets and alerted the crews that these items were not to be packed or moved, and they followed those directions. The final phase of the move will not occur for a few months, but based upon the results so far, I expect everything to go smoothly. I'll provide an update in a few months.

Very well. Items were very professionally packed and everything arrived in great condition. We ended up storing our items with themover for longer than anticipated, which ran upthe cost exponentially. Cost listed below is for the move only minus thsstorage costs. We hada full household of heavy furniture and many boxes.

Excellent. Very responsive. Great customer service and they were able to accommodate my needs with only a few weeks notice at the height of moving season.

Very good. They are professional and reliable.

Service was good found one item (leg on credenza) broken.

From start to finish everything was performed as expected and I would definitely use Carmack again.

The crew was fast and efficient and handled everything with the appropriate level of care. This is the second time I have used them and would definitely use Carmack if I ever have to move again.

Six gold stars to Carmack Moving and Storage! From my initial call for an estimate to the moment the moving crew finished the job, everything went very smoothly. Bryce was very professional and arrived right on schedule to walk through the home for my estimate. He answered all my questions, provided great suggestions, and sent a very fair estimate for my consideration. Once hired, the 3-man moving crew arrived the following week right on time. After Rafael and the crew introduced themselves, we walked through the house making sure all questions were answered before they started. The crew was very polite and careful, wrapping all the furniture, including special wrapping of some antiques and a grandfather clock. They worked very hard throughout the move and protected the front door and floors from damage, no small feat, particularly given the size of certain pieces of furniture. Once they packed the truck, the truck doors were sealed, awaiting the movement of household goods the next day due to the distance to our new home. As promised, the same crew arrived at our new home the next day to offload the truck. Again, they protected the floors and front door and carefully brought the furniture in without damaging the walls...or any of the household goods. The treadmill and 2 oversized couches were particularly challenging, especially given where we wanted them placed, but due to the the crew's professionalism and experience, they successfully placed the items. The crew made sure we were completely satisfied before leaving. The funny thing is, a few days later someone asked me how the move went and they were startled by my response. I told them it went GREAT! They said they never heard of such a positive, upbeat response from someone who had just moved. I simply told them that must because they didn't use Carmack. Based on my experience I highly recommend Carmack Moving and Storage if you are looking for a professional move at a good price.

It made moving so easy. They arrived when scheduled and packed all my things one day and filled the truck the next. The packing was incredible. I had a lot of glass, dishes and furniture with a lot of glass. Everything arrived perfectly--not a thing lost or broken. The men who did the packing and unpacking were great--very professional and extremely careful and pleasant. The driver, Kirk, was with the packers and delivered the furniture. He was just wonderful--knew where everything was placed and great to work with. I thought the price was very fair. I cannot praise this company enough and would highly recommend them.

Compared to other moving companies that I used in the past they were very organized, they worked quickly and efficiently. They were extremely polite and professional. I would use their services again.

Having made many military moves in 20 plus years, I have resigned myself to less than stellar services for our many moves. NOT so with Carmack. From the first contact with Mike for the appraisal, Sharon in the office to the 3 great guys sent to move our stuff, a professional top notch crew and company. I would not hesitate to hire this company again. Arrived as promised and moved our furniture in a timely and professional manner. Wrapped and padded walls and furniture as needed and used floor protection. Many of the employees have been with the company for several years and it showed in the pride in their customer service and end product. A very satisfied customer! Thank you Carmack.

Carmack did an excellent job for us. The packing crew was very careful with all of our items from the smallest piece of china to the largest piece of furniture. They arrived on time and approached the job in a very professional and pleasant manner. The moving crew was equally professional and extremely helpful in positioning our furniture in our new home. Carmack held our household goods for 6 weeks in storage while our new home was being completed. All of our items survived the packing, storage and move in great shape. We selected Carmack based on their climate controlled storage, their price and that fact that the same crew would move our belongs from the old house to storage and then to the new house. Moving is stressful and Carmack did a great job in relieving us of a lot of that stress. Thanks Carmack for your great service.

The real estate group I work in recommends Carmack to all of our clients. Their service and pricing can't be beat and they treat your home and your belongings as if they are their own. We have recommended and personally used Carmack for almost 5 years. Bryce Dickenson is our sales rep and treats our clients very well!

They were patient because it took a while to sell the townhouse. They would contact me periodlically to see how things were going. When it finally happened, it was short notice but not a problme. They were professional in all ways. All the crew were knowledgeable, careful, thorough and helpful. I would use them again.

Very, very well. Everyone from the company with whom I had contact was professional, well-organized, and pleasant to work with. Price was certainly fair and there were no surprises at the delivery end.

They arrived on time and quickly got to work. Most of the crew worked without issue, being both professional and congenial. One man on the crew, however, decided that he was very upset with the work he was being asked to do by the foreman, and essentially "quit"--moping in the corner until he was picked up. Fortunately, they provided two additional guys to speed up the work. The work was largely done quickly. My biggest issue was that they didn't really listen to my instructions on which rooms to put which boxes, so I ended up having to move a lot of things around myself afterwards. Apparently the owner had also double-booked this team (which had already spent almost 12 hours doing my move) with another whole move that night. They were already late when they left my new house, and it sounded like the crew wasn't going to be able to get a second move done that night. I don't blame the crew for that. There's no reason to have people moving a two-story single family home and then booking a second move for the same day.