Cardinal Plumbing Heating & Air Inc was founded in 2013 by a pair of plumbers who had extensive industry experience, but knew their Northern Virginia customers deserved a better plumbing company. Our technicians are company employed, never subcontracted, and led by master plumbers, certified HVAC technicians, and master gas feeders. Additional Phone - (703) 721-8888.
Business highlights
12 years of trusted experience
Emergency Services Offered
Services we offer
Plumbing, Drain Cleaning, HVAC, Gas, & Water Treatment.
called the plumber to come out to the house for GUSHING water coming into the garage with a burst pipe and they were completely laid back about the emergency with the inability to get someone to modify their schedule to come one mile away from their location. Finally after nearly begging the lady found someone who could come out 4 hours from now, leaving us with gushing water for 4 hours. Absurd. Too bad for the plumbers that the phone team isn't more effective.
Description of Work: called the plumber to come out to the house for GUSHING water coming into the garage with a burst pipe and they were completely laid back about the emergency with the inability to get someone to modify their schedule to come one mile away from their location. Finally after nearly begging the lady found someone who could come out 4 hours from now, leaving us with gushing water for 4 hours. Absurd. Too bad for the plumbers that the phone team isn't more effective.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Cardinal Plumbing Heating & Air Inc
Dear [Member Name Removed], Thank you for your feedback and I apologize for the experience you had over the phone. We understand that emergencies can be very stressful. We have spoken with the Customer Service Rep. and we have addressed this situation. Now we did accommodate a scheduled time of arrival between 3-5pm. You had gave us a call at 12:57pm. The only technician that was available was in Herndon and was on a service call that he had completed at 2:20pm, which meant he could have been at your home before 2:45pm. You called us back at 1:07pm to cancel the scheduled call. I do apologize for not making it to your home, but we did schedule you for the same day. We did not have any TECH available for that particular moment, but we made an effort to make it to your home a couple hours after your call. Either way, thank you for considering us for your plumbing needs and for your feedback. This will be of value for training purposes and I will be addressing this issue to my staff. Please reconsider your thoughts about us and I personally guarantee this will never happen again. I hope you can give us another opportunity in the future. Best wishes, Cardinal Plumbing Management Member
Steve K.
02/2016
5.0
plumbing
 + -1 more
The tech arrived on time and quickly fixed the problem. He was courteous and respectful of my home.
Description of Work: Fix leaking toilet
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Scott C.
02/2016
5.0
plumbing
 + -1 more
Very good and Very honest. Told us to get our own part and saved us a forture. Very reasonable price (way lower than others) Terrric service. We finally have our plumber. They should be yours too.
Description of Work: Came in on short notice to repair a leaking preasure limiter.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Kathleen T.
01/2016
2.0
plumbing
 + -1 more
I purchased the "deal" through Angie's List. For $59, I was to receive a service call and $100 toward any needed repairs. The plumber, who was very personable and polite, told me that the cost of replacing the toilet flapper was $175 (!!!!!). So with my $100 credit, the new flapper would "only" cost $75. The cost to replace the water valve to the hose bib was $215. I was desperate to have this valve replaced because of the freezing weather -however, the toilet flapper, well, I should have just done that myself! So I ended up paying $349 dollars for these 2 small jobs ($59 plus $75 plus $215). The plumber was here for less than one hour. I feel like I was ripped off and I will never use Cardinal Plumbing again. A friend of mine used them recently at the rate of $175 per hour...I paid nearly double this rate.
Description of Work: They replaced a flapper in a toilet. They replaced an indoor water valve connected to the hose bib.
Rating Category
Rating out of 5
quality
5.0
value
1.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0
$350
Response from Cardinal Plumbing Heating & Air Inc
Hello [Member Name Removed], Thank you for feedback, in which I will use as valuable information for training purposes. I sincerely apologize for causing you some discomfort in regards to our pricing. We have set fees for our projects and these set fees are typically lower than several of our competitors. I can guarantee you that. As for comparing the pricing with your friends, please let me reassure you that we do not do hourly rates. So every set fee is specific to the plumbing situation that we come across. I do hope you give us another opportunity in the future and take advantage of all of our deals that we offer on Angie's List and on our Website. We offer several ways for our customers to save on their final bill. We want the best experience for all of our future and existing customers. Thank you and we wish you all the best. Sincerely, Cardinal Plumbing Management Team
Heidi A.
01/2016
5.0
plumbing
 + -1 more
Purchased a deal on Angie's List for a plumbing service call. They came out in a timely manner and fixed the issue in about 20 minutes. I would use them again.
Description of Work: Fixed a toilet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$69
April J.
01/2016
5.0
plumbing
 + -1 more
Very efficient. We purchased the $59 deal with $100 service credit. What doesn't leak in our 1960s original kitchen? We purchased a new faucet to be installed. Faucet was $50 (we went cheap in hopes of complete kitchen remodel in 6 months so why waste a lot of money, we just need immediate function). Hose from dishwasher to garage disposal/drain was also leaking profusely. It was patched. We were only charged another $200 total for the service work. We purchased the deal and within 24 hours have no more leaks. Everyone from scheduling to technician was pleasant and trustworthy. I would definitely recommend and use this vendor again.
Description of Work: Install new faucet, patch leaking hose
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$259
Jesslyn L.
01/2016
5.0
plumbing
 + -1 more
I called Cardinal as I had used them before. I purchased the $59 coupon from Angie's List for the service call to perhaps be able to repair my kitchen faucet. I purchased a new faucet in case it wasn't worth repairing. He arrived promptly and determined it would be best to put in the new one. The usual price is $275 to install a new faucet but he charged me $175 since I had purchased the coupon. I am very pleased with the installation and the prompt reply to my request. I will certainly use Cardinal again.
Description of Work: He determined when he arrived that I needed a new kitchen faucet. I had purchased one, in case, and he installed it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$230
Geneva Jeanne W.
01/2016
5.0
plumbing
 + -1 more
I called on Thursday and could not get an immediate appointment but that was okay because this was a non-emergency issue. We took the first available appointment for the following Monday. The plumber arrived a few minutes early completely prepared to do the job. He was knowledgeable, professional and did an outstanding job of fixing what we had been trying to fix ourselves for months. He completed the job in just under an hour, and left our bathroom spotless. I also asked the plumber for advice on a different plumbing issue not related to the job I hired him for and I was impressed with his honest assessment and answer. There was no pressure or attempts to upwell which others have annoyed me with in the past. I liked that. I gave the cost a B because I had been given previous estimates of 10 dollars less from non-Angies list plumbers, but did not hire them because of the excellent service I've grown accustomed to by using contractors on the list. This was no exception and I will definitely use this company again. I have recommended them to family and friends as well.
Description of Work: Repaired a valve that was causing a constant slow stream of leaking water and also causing my faucet to freeze and stick.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
NITYANAND R.
01/2016
5.0
plumbing
 + -1 more
They were extremely professional throughout the whole process and very easy to work with. Would highly recommend.
Description of Work: Fixed a few niggles with the toilet and the garbage disposal.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Ryan B.
01/2016
5.0
plumbing
 + -1 more
I discovered a leak coming from my upstairs guest bathroom going through the chandelier into my dining room on the floor directly below. I called Cardinal and they were eager to help. I can't recall the plumbers name, but he was great. I explained to him what was happening and he jumped right into it. My initial thought was a pipe had burst, but to my relief he quickly identified that it was a faulty tub spout that was erratically diverting water behind the drywall. What was originally thought to be a catastrophic plumbing incident ended up being a simple fix. The thing I enjoyed most about this experience was he actually let me observe what he was doing and he taught me the steps to address this issue. So not only did he fix my leak, he shared some valuable knowledge. On his way out, I had mentioned that my toilets were running. With no hesitation, he walked back upstairs to investigate the first toilet. He identified that the plunger/flapper were the original parts that came with the house and had worn considerably. He promptly fixed this while again walking through the remedial steps he was taking to fix the toilet. If someone from cardinal plumbing reads this, please help in identifying the plumber who assisted me and give him the credit he deserves. 35-40 years old male hispanic, about 5'8 - 5'9. I will only use Cardinal as long as I'm living in the NOVA area. Noteworthy points: Placed protective covering over his shoes to protect my carpet every time he went in and out of the house Taught as he worked Polite and professional No complaints when I asked him to address an issue that wasn't given on the initial service call
Description of Work: I had a tub diverter spout replaced and toilet plunger/flapper replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
janee L.
12/2015
4.0
drain cleaning, plumbing
 + 0 more
I had to go buy a toilet. The man was very nice to wait for me for over an hour while I went to purchase a toilet. He was very kind.
Description of Work: I purchased a Big Deal for sewer drain cleaning.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$439
Michael J.
12/2015
4.0
plumbing
 + -1 more
Installation went fine. I requested he install a new cut off valve. he did for a 150.00, which he later reduced to 130.00. he informed me of the price before performing any work and I accepted. in retrospect I feel the cut off valve was to expensive
Description of Work: replaced old toilet with new onethe advertised toilet would not fit into space. required a more expensive one.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$680
dian P.
12/2015
5.0
drain cleaning, plumbing
 + 0 more
Daniel, the plumber, did a great job and cleaned up after too. He was an honest and great plumber. He knew his art. I am waiting now for an estimate of replacing my old water pipes. My house was built in 1945.
Description of Work: Daniel, the plumber, fixed my leaky sink and cleared my tub drain...He looked at the houses water pipes and plans on giving me an estimate of replacing them. He says, "We do not like to over charge" Thank you Cardinal Plumbing!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$340
Donna D.
12/2015
5.0
plumbing
 + -1 more
I was pleased with the promptness of the plumber who came, and with the work that he did. The pipes have worked just fine since he replaced and fixed them. He recommended that we replace our faucet over the kitchen sink, and once we have purchased a faucet we intend to call this company to do the work. I would recommend them to anyone. Thanks!
Description of Work: The plumber came right on time. He identified the reason for a leak under our kitchen sink. He told me a pipe had to be replaced and that he had the parts in his truck. I agreed to the price, which was reduced because of the coupon I purchased, and the man had the job done within another half hour.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$104
Karen H.
12/2015
4.0
plumbing
 + -1 more
It was fine. It was within three weeks of that call. He was trying to up sell a little bit. He was here on time and professional. I wasn't dissatisfied, it was the up sell.
Description of Work: Cardinal Plumbing Incorporated did the plumbing repair in the shower. It was a big deal purchase.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$39
Jean I.
12/2015
5.0
plumbing
 + -1 more
No problems at all. Arrive on time. Waited for me I had an early appointment which ran longer. Was there when I arrived. Got right to work took about an hour - 90 minutes or so. Job was done with no problems.
Description of Work: Replaced the main shut off valve
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$299
Margaret R.
12/2015
1.0
plumbing
 + -1 more
I had to order a replacement shower head for my replacement shower head. It was a total waste of money, because my husband could have done everything he did AND he would have had enough sense to realize that the shower head had a water save setting (which apparently it was set to when he installed it). The guy must have turned on the shower, noticed that little or no water was coming out, and then tried to remove the water restrictor piece thus breaking it. When I turned the shower on, it made a horrible, whistling noise, and when my husband removed the shower head, we saw that the installer had tried to pry out the piece and it was broken. I thought $59 was a great deal, but it ended up costing me twice as much because I had to order another part. My husband installed it, and it works fine--NOW.
Description of Work: Installed a fixed shower head and a hand-held shower head (and replacement hose) and installed new cartridge into sink faucet.
Rating Category
Rating out of 5
quality
1.0
value
5.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0
$59
Ronald P.
12/2015
5.0
plumbing
 + -1 more
David, the technician, showed up at the stated time. He looked at the shower head that was dripping and determined that I needed a new mixing valve. He suggested that I contact the maker of the shower to see if it was still under warranty. I contacted the maker who sent me the parts necessary for repair for free. As soon as I received the parts I scheduled David again and he came out and replaced the parts. He checked to ensure that there was no drips and we discussed a couple of other plumbing issues in my house that may need attention. He was very knowledgeable and professional.
Description of Work: A mixing valve for my shower which has 2 shower heads was replaced because one of the shower heads was dripping.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
David C.
12/2015
5.0
plumbing
 + -1 more
Rey professional job. Polite, efficient, friendly service. Would definitely use this company again.
Description of Work: Replaced leaking pipes
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
carol M.
12/2015
5.0
plumbing
 + -1 more
This company did a great job and I would recommend them to anyone.
Description of Work: They fixed a new kitchen faucet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
FRANCIS M.
11/2015
5.0
plumbing
 + -1 more
He arrived right on time, talked me through the likely duration and cost, and proceeded to get all the work done prompt and clean and good as new. Cost was a lot less than another big plumbing company I have used in the past, so I was happy with that. Also good simple website form to schedule service, and email interaction to clarify request.
Description of Work: With the faucets I purchased, the plumber installed two bathroom faucets and one kitchen faucet. He provided some connector pipes that I forgot to purchase.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Elise L.
11/2015
5.0
plumbing
 + -1 more
Great experience - scheduled it very easily and they arrived on time - Danny and Daniel were very courteous and explained what needed to be done - they came prepared with supplies
Description of Work: We did an Angie's list snap fix for two toilets - new flappers plus replaced valve turnoff and flush valve
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$360
Jason B.
11/2015
5.0
plumbing
 + -1 more
Nikolai arrived right on time. He took the time to understand the problem, and thoroughly explained everything that needed to be done. Very professional and careful to protect floors, etc. I'll be calling Cardinal plumbing for all of my needs in the future.
Description of Work: Installed pressure reducing valve and replaced the insides of my toilet tank.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$605
Maria K.
11/2015
5.0
plumbing
 + -1 more
Great service provider. Punctual, professional, reasonable price, did a great job and was very neat. Will use the vendor for future work for sure!
Description of Work: Fixed broken pipe on and replaced shut off valves for powder room sink.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
MONICA S.
11/2015
5.0
plumbing
 + -1 more
The provider showed up right on time. He had a look at the shower, turned off the water supply, looked for access behind the shower (there was none) and started looking for the problem. He showed me that there was some discoloration in the copper piping and that the cartridge was partially clogged. He replaced the cartridge (he told me he went through 2 cartridges that did not perform right before finding the third one worked ok; this did not fill me with confidence about the cartridge installed...). When I asked if he could also change a shower head, he stated it would be over $200! So, I nixed that idea right there. The work was done as promised and we had a working shower with equal pressure for both hot and cold water.
Description of Work: Replaced the cartridge in our basement bath/shower combo that had low hot water pressure.
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Service Categories
Plumbing,
Drain Cleaning,
Water Heaters,
Drain Pipe Installation,
Heating and Air Conditioning,
Wells and Pumps,
Natural Gas Lines,
Sewer Cleaning
FAQ
Cardinal Plumbing Heating & Air Inc is currently rated 4.8 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: 7:00 AM - 7:00 PM
Cardinal Plumbing Heating & Air Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa