Cardinal Plumbing Heating & Air Inc

Job quality is excellent, the service technician Mark K was professional and polite. They came within an hour of calling for a non-emergency

The technician, Daniel T, was courteous, knowledgeable and professional. He explained what was needed and what it would cost to do the job. He arrived earlier than I expected and left my bathroom clean after he finished his work. I am well pleased with the work and will hire this company again.

Cardinal said they had not been informed of the deal and never received anything from Angies list and to get a refund from Angies.

I was pleased that the repairman (Daniel) was able to fix rather than replace the existing faucets as replacing them would have necessitated cutting into the drywall.

Okay, but very minor effort shown by plumber.

Very well. Technician was punctual and professional.

The plumber they sent, Daniel T., was punctual, professional, and did an excellent job.

George A. did an outstanding job in locating the leak and in promptly repairing it. He was very professional and knowledgeable.

The plumber did a good job replacing the toilet. After the toilet was replaced the leak worsened. I contacted Cardinal Plumbing and informed them of the situation. They were very responsive. The plumber returned, diagnosed the problem, and quickly fixed the issue. I was satisfied with their services.

Mike came in the same day I called and immediately knew what the problem was and explained in detail what was going on with the valve and inner packing. After a few quick turns of the wrench the problem was solved and he did not charge us. I'm sure most companies would charge for the service, but Cardinal Plumbing stepped up and did not charge for the brief and easy fix. OUTSTANDING customer service!!! I will definitely use them again for any plumbing needs that come up.

The plumber sent to our house did not know how to do the repair, plus he walked off with the elbow from the broken wand and has yet to return it. (We had two elbows - a new one that Kohler had sent to our home and the one from the broken wand.) He stated that he could not attach the wand to the elbow so that the threads were not showing. After further research on my part and a couple of call to Kohler for advice, I was able to do the repair myself. It was relatively simple -- just use plumber's (teflon) tape to cover the threads on the wand before you screw the wand to the elbow. I fail to see how a supposedly licensed plumber could not have know this -- or if he didn't, could not have called Kohler himself to find out how to properly attach the wand to the elbow. My window washer has repeatedly called Cardinal over the last 2 weeks to request that the elbow be returned to me. It has not. I would highly caution anyone against using this service provider as at least the Cardinal employee sent to my home (1) did not know how to do this simple repair, and (2) walked away with my part.

He told us what we needed and made time in his schedule to return later that day.

It went pretty well. Their prices are competitive. They were on time within the arrival window they gave. The workers were professional, seemed competent, and did their job quickly.

Great experience with Cardinal. Michael made a lasting impression from the start. What really sold me on Cardinal is that after reviewing the issue at my home thoroughly he told me that while he would love to have my business I should seek corrective action from the previous company that created the issue. You just don't get that sort of honestly these days from service providers. I eventually contracted Cardinal for the waterline replacement, and they were 20% cheaper for the same work than the plumbing company that broke my water line. I will definitely be using Cardinal for all of subsequent plumbing requirements.

Letter I wrote to Denny. I did not hear back from him. Thank you for your note. The project with your Company is less about price and much more about integrity and blown expectations. First up, the work Mike did appears to be great. I say appears because we have yet to truly run the sewage pump through its paces. So, I have no complaints about the finished product. The process involved in expectation setting and delivering on those is what is bothersome. Let me recap please. Upon finding you all in Angie's List, I called and explained to Kayla that we were finishing our basement and I thought I needed a sewage ejector pump installed. I added that your offer in Angie's List was to provide a $59 estimate which would be credited to the final job if we elected to have the work done by Cardinal. She indicated that Cardinal no longer charged for estimates. Moreover, after consulting with one of your techs, Kayla quoted me an installed price of $1,085 over the phone. I spent some time with her discussing the specs such as 1/2 versus 1/3 HP pump, etc. and she then scheduled the job. Mike arrived at my home and upon surveilling the job to be done indicated immediately that this would be an all-day job and, after a phone discussion with the home office, quoted me a price of $2600. Taking you all at your word, I agreed to the price on the spot. Blown expectation #1 - $1,085 versus $2600. Mike scheduled his return visit and upon his arrival, I indicated the large delta between the initial versus current quote after I signed the estimate for $2600. I was given a discount of $250 and Mike then commenced work sometime after I left for my office at around 0945 or so. Mike completed and left the job at or around 1230 having spent 2 hours 45 minutes. Blown expectation #2 - all day job quote versus 2:45. After returning home at the end of the day to inspect the job, I called Kayla back the following day to pay my invoice and, at that time, commented on the tremendous disparity between the time allotted for the time versus the time spent. I later was given an additional $150 discount and paid the bill over the phone without further comment. Blown expectation #3 - the opportunity to say to the customer that the labor required was far less than initially anticipated and the job went more quickly vice the 15% discount I was offered with no further explanation. I have finished two basements myself and so have some idea regarding such estimates. I thought at the time the $2600 was quoted that this would include some of the additional work arounds/problems that many of my neighbors encountered in finishing their basements. But such was not the case here. Most of the pumps I researched retail for between $500-$700. Even if I assume $1000 for the pump, I paid well over $400/hour for labor even with the discount you offered. I can find no other explanations other than 1) you sought to sting me given you knew my basement construction project was being delayed and leveraged this advantage (which I DO NOT believe); 2) you were unwilling the correct an error in your estimates and provide me a revised price given the actual labor required which I suspect is the case. Given your recent note to me, you now have a 4th opportunity to meet an expectation and truly delight your customer. I understand the fixed price quotes for jobs vice bidding labor hours. But given the still vast disparity from what was originally quoted to me, we were not even in the same ball park.

Convenient scheduling and they even call if they're running late. Carlos was sent, explained the problem with the faucet and had it fixed in no time. He also cleaned up the area when he was done. Nice job Cardinal Plumbing and Carlos!

They advised against it because the way the pipe was set up and what I wanted to do, it would be dangerous if it overflowed. I greatly appreciated the honesty.

The plumber diagnosed the unit and showed me that is had rusted through. He promply replaced it and provided some maintenance advice as well.

Excellent! Great service; reasonable price.

They were quick to respond and get scheduled. Plumber showed up on time and quickly identified the problem for me. Although they were unable to fix it the same day, they gave me a quote and came out w/in 48 hrs to fix it.

"Mike" was let into house by tenant and called to to give me "bad" news. He said that since toilet auger didn't clear clog there was a major clog that would require removal of toilet and main drain snake for $499. I knew better and declined. Drove to rental (100 miles) and cleared clog in 10 minutes! Called Cardinal to make my day easier and all they did was rip me off for $80 .

The lesson here is do it yourself. They did a fine job. It was just the deal was no deal. You can get most toilets at any home improvement store for that and install it yourself. The only reason I went ahead to do that was because we were in a rush. You pay $60 for an Angie's List so-called deal and that's the hook. So you've got to look into these things yourself. I knew because I've done this before, installed toilets myself and purchased them, so I knew what to look out for, but I didn't have time to look very far. I would be neutral on this company. The positive about this experience was they came out promptly and they gave me an honest opinion about the sump pump. Otherwise, to replace a toilet, actually it wasn't a replacement it was a rebuild. So, that made the deal even worse. I mean what is a rebuild? So, I remember thinking for the cost of this so-called rebuild I could have had a new whole toilet. So, I have to share the blame for that, but that makes the deal even worse. From their perspective they're doing pretty well conspiring with Angie's List to put out a hook that's very attractive, but the buyer has to know something. As far as the price to get a kit from a home improvement store and stick it in the tank, I would grade them an F. On quality they did it as well as I've ever done it. On professionalism if you can overlook that deal part & does a horrendous price figure into that characteristic, I don't know. I guess if you're having separate characteristics, they were very professional.

It was good work. I appreciated it. It was good. The quality was really good. They showed me what the problem was and what they could do about it.

It was a fine job, everything was good, no problems. They knew what they were doing. They were polite, clean, and neat.

Superbly. The rather old disposal needed replacement--which apparently affected draining in the sink next to it. I learned more in that visit than in all the other installations and plumbing repairs I've ever had done and immediately emailed my children about caring for their own disposals. (And, of course, the price of the new disposal was added to my Angie's List special which does not appear in the "approximate cost of service.")