Campbell Moving & Storage LLC

Although the person who came out to give me an estimate showed me pictures of how carefully they cover the floors and walls to protect them from damage, the movers did not cover anything when they came. As a result, mud was tracked on the carpets during the move. They did work very fast though, saving me a hundred off the original quote. My low rankings are because in their rush, they banged my refrigerator which was new causing scrapes and dents to the front of it. They made note of it but I did not hear from them again for repair or compensation for the damages. I called the company once and was told the owner was out of town and would call me after the holidays. It is the end of January (over a month after the move) and still nothing. To say that I am dissapointed is an understatement. I would not use them again.

Their price was a little high. They were very responsive and the communication was good.

we would not recommend this Campbell Moving and Storage for the following reasons: Our move was a self-pack local move of 3 miles. As pre-arranged with the owner, the furniture, piano, and glass shelves were to be wrapped by the a four-man crew for a minimum four-hour charge of $135/hr. This move was to take place on Sunday morning 10/18/09, with the delivery scheduled for Tuesday morning 10/20/09. The agreement also included 2 days in-truck storage at the rate of $50 a night. On moving day, a three-man instead of a four crew reported for work. I gave the foreman and some of the crew a tour. Following the tour, I was in for multiple unpleasant surprises, with the piano being the first - somehow not anticipated by the crew. We were still preparing many things in the house we would be moving ourselves, so the crew felt that we were not ready for them. Contrary to their expectations, the boxes were not stacked in an orderly fashion by the door!!! Because it was raining outside, I politely asked the crew to please put down the floor runners, especially at the front door, to protect the hardwood which had just been installed in 2008. This request was met with an angry and abrupt response. One of the crew members (the same person annoyed about the piano) made a special trip upstairs to inform me that I should not be telling them how to do their job, adding that we were not ready for this move. The foreman joined the discussion asking if there was a problem, and then informed me they were the experts and did not need to be told how to do their job. I found his comments shocking as I was spoken to with disrespect and aggression. Needless to say I was very upset and felt intimidated by their words and actions. In my negotiations with the owner, I had requested that the marble table tops and glass shelves be wrapped by the movers. The first party mentioned above, told me that since this was not a Pack-out move, they didn't have the necessary boxes to do the job. Obviously, there had been a major communication breakdown, in that, I was under the assumption that when one is paying by the hour it does not matter if the client has specific requests, and that they would be prepared to pack the items agreed upon in advance. Additionally, our agreement with the owner included items to be handed down from the drop-down attic stair access - since, for their insurance purposes they were not allowed up. Agreed also, was that additional items had to be picked-up from the neighbor's basement, and our Extra Space Storage in Herndon. As mentioned above, it was raining and I noticed that two delicate French-polish antiques were sitting under a tree with water dripping on them. I asked the crew politely to please cover them to protect the water soluble finish, when the foreman exploded and told me this was the kind of "knit-picking and nagging" that created problems. I called the owner, unavailable at first, and clearly annoyed by being disturbed on his day off. He agreed to come by in an hour to assess the situation, and to bring an additional crew member (already included in the price). Upon arrival, he talked with his crew and then with me. He apologized, but without much sense of remorse, and with a caveat that his crew was experienced and didn't like being told what to do - not much of an apology. He said the crew knew about the piano, the glass, the marble, and the extra storage locations, but for whatever reason was unable to explain their reactions. My neighbor overheard the men in the truck threatening to leave, as I had as well earlier. When I mentioned it to the owner, he got defensive. He tried to save the day wrapping the glass and marble (at least 8 pieces) with our scraps of cardboard and bubble wrap and... my MOTHER'S help. For whatever reason, he could not, or would not, ask his crew to take care of this detail. Then he left, and promised a better crew for the Tuesday delivery. Sadly, the "expert" foreman supervised the move of the piano, telling his crew how he had so many years of experience, and in the end left a 4' long perpendicular gauge on the main floor hardwood. They also damaged the banister at one of the joints on the way down our difficult stairs. I discovered the damaged floor and banister as I was leaving the house, and requested Mr. Campbell to pay for the repair of the damages. I acknowledge that we had a lot of loose ends when the crew arrived, but since we were paying by the hour it should not have been an issue. Being a Sunday, we believe the crew was possibly annoyed by the size of the job, and perhaps not truly informed of the time needed for this move. The responsibility for the huge communication problem rests squarely on the shoulders of the owner, since it is his business, his management (or lack thereof), and his policies that drive the business and the staff. He should have given clear and concise directions and details. On the other hand, Tuesday's crew, including the individual added on Sunday later in the day, were professional, polite, attentive, courteous, and helpful - all the things you would expect from professional movers. They did everything, and then some, hoping to redeem the company and tame my complaint. To their credit, the only items damaged were a pivot-table that the move-out crew broke by removing the top from the base and cracking the base in the process, and some tape damage on some of the furniture. I expect the owner to pay for the repairs after the $100 deductible. Another issue that arose was that of the bill featuring incorrect pricing, for both days, in favor of the company, but corrected upon my speaking with the owner and reminding him of what we had agreed. In retrospect, I would neither would use this company again, nor would I recommend them to anyone. I regret my decision to hire them in an effort to support a local concern recommended both by our Herndon storage and Angie's list. However, I would hire individual crew members who did a professional job. This indeed was a traumatic moving experience, and my assessment is that the principle of customer service is neither encouraged, promoted, nor emulated by Mr. Campbell, as reflected by some of his employees.

First, I would like to commend Campbell's for their communication. We were scheduled to move on Dec. 19, during the BIG snowstorm. Mr. Campbell contacted me personally through the 3 days we were juggling to try and move. We finally were able to move on Dec. 23rd. However, we were originally promised a larger truck and 4 men. Perhaps it was due to the amount of man power vs. the snow and jobs scheduled, but we received a smaller truck and only 3 men for the job. The entire move took 13 hours, and, again, I would like to commend the incredible effort that those 3 men performed. They worked from 9:30 until 10:30 at night to get us into our town home. Because of the small truck, it took two trips to and from Centreville to Woodbridge - therefore it cost much more than originally stated. However, I still commend the communication and fortitude of the men working on our job. Thank you so much, gentlemen. :) On a last note, some of our things came in scratched more than they had started with, and there were times I had to stay on top of what was being put on top of fragile things. Otherwise, the job was well done.

Initially, I was very impressed with the company. I spoke with Leon at Campbell and he was very nice. I negotiated a rate of $135 per hour (all inclusive) for packing and moving my stuff. I spoke with Leon several times and he mentioned that the move would take anywhere between 4-6 hours i.e. $540 - $810. During our negotiations, after he had seen my apartment and furniture, Leon specifically mentioned that the move would cost me between $600 - $700 (all inclusive), assuming that overall, it would take the movers around 5 hours to move my stuff. Leon supplied some boxes a few days before the move so that I could start packing (some items on my own). I used his boxes and some of my own boxes to pack some stuff before the move date to save money. I spent hours packing before the move, just to make sure that the move takes less time overall (and I would pay them less). After the move, I was surprised and shocked to learn that Campbell moving had charged me an additional $144 for packing material. I had specifically negotiated an all inclusive rate. During my negotiations with Leon, I specifically asked if I would be paying anything extra and he denied. I told the movers that as per my conversation with Leon, I would not pay the $144 for materials (as we had an agreement for an all inclusive rate). The three movers did not seem very happy and told me that they would not leave my home until they collected the amount in full. I tried calling Leon several times and he never picked up the phone. He had assured me during our price negotiations that he would be available over cell phone at all times during the move (he eventually returned my call 4 days after the move). I had to pay extra for the boxes, just to get the three movers off my property. Also, I was concerned about my security and the security of my family. Finally, after 4 days, I spoke with Leon (after calling him at least 20 times). When I asked him why the cost of the boxes was not discussed earlier, he mentioned that "the topic never came up" (how ridiculous!). I demanded my money back and he refused. He offered me a 20% discount on the price of the boxes. I asked him to keep the money. I would never ever recommend Campbell moving to anyone. Not because of the quality of service provided for the actual move itself, but because the company's representatives are not willing to accept that they made a mistake and then take the necessary steps to rectify the situation.

We moved from VA to MA and Campbell Moving was an excellent choice. They professionally packed and moved our entire house, found us storage for a month, and then delivered to our new house in a timely and professional manner. The packers and movers were efficient and fast and the delivery team was excellent. Highly recommend.

Everything was great from start to finish. When I called to get information, I got a real live person who answered the phone and was knowledgeable about the company's services. I even got a cell phone contact! The day before the move, they called to confirm. The movers showed up slightly late (but it was raining that morning and they were coming to Alexandria from Hearndon so I understood and didn't even mention it to the crew). When the moving crew arrived, they got right to work and it didn't seem like a minute was wasted. They were pleasant, friendly and efficient. My move could not have been more smooth.

Excellent service! The movers arrived on time and went to work right away. They were very efficient, careful, and professional. The estimate was right on and communication with the office through out the set-up and scheduling was very good. I would / will use Campbell Moving again! Do you tip movers? I didn't but it was a result of having a lot on my mind at the time. After the fact my wife brought it up to me and I certainly regret not tipping! Thanks Bill!

They were wonderful and so patient. This is the first time I ever used a moving company, and with a 5 month old, they were professional and flexible to our situation. They did a wonderful job, were quick (worked 9:30 to 3:30). I will definitely use this company again. Thank you!!!

They were professional and punctual. Their pricing was quite fair. The quality of their work was good and I was satisfied with their service.

The Campbell crew moved our heavy furniture and our even heavier boxes of professional books quickly, safely and with great skill. The men were friendly, resourceful, hard working, and professional. No damage to any of our belongings, and everything ended up in just the right place. Bill Campbell did a great job estimating the cost of the move, and he stayed in contact to make sure things went smoothly. Can't thank them enough. Great job.

Just fine. To save me money, Bill sent only a 2 man crew and agreed to a 3 hour minimum, saying that a 4 hour minimum was usual. In exchange, I agreed to be flexible about when they would provide the service, but they managed to come within a few days, which was idea. Absolutely no problems--no walls dinged, no furniture dropped, no unpleasant attitudes...the crew was efficient and did whatever I asked. I am always amazed at how quickly movers can relocate the heaviest items. I would have been happier with a mover that did not have any minimum, since I really didn't need them for more than an hour, but I am delighted with the service. [This is the B for cost--the per hour price was fine, I just would have preferred no minimum.]

Bill showed up on time for the estimate. He was thorough with his survey of my household goods. On the move day, the movers showed up exactly on time. They were very professional and courteous, were very organized in moving my items. There were alot of stairs involved, especially with the townhouse I moved out of, but they were able to move all the upstairs items quickly and without marking up my walls. The movers finished a good hour shorter than the estimated. My only issue (?) was that instead of pricing the mileage for local moves, they use a fixed amount equal to 1 hour's rate. I thought that was a little high for my move since it was less than 4 miles between houses (10 min. drive), but it seems to be an acceptable pricing standard for local moves, and since they finished an hour early, it was in budget. Overall, a very good mover.

Received an estimate over the phone for the work. Team arrived 1/2 hour after originally scheduled, but got to work right away. Were very efficient in removing the contents from the apartment even though the elevator was on the opposite side of the building. The movers could not get my box springs up the stairs at the new home, but that was due to the size of the item. Best move I have had in some time.

Campbell Moving was by far the best moving company that we contacted. Mr. Campbell answered the phone himself and came by our house to give us the quote in person. He understood our concerns about saving money. The 3 man crew was amazing. They were very friendly and professional. They worked very quickly and efficiently on a very hot day and finished quicker than we were quoted.

The three guys who did the hard labor were amazing (Artie, Anthony and Anthony). Besides being the three strongest guys I've ever met, they worked hard, were polite and professional. It was a hot day and a hard move and these guys never complained. I would highly, highly recommend them.

These guys were amazing. We were moving a very large house with lots of items a short distance. They showed up on time, got right to work, were careful with all of our items, were professional and good natured and got the job done right. It was a pleasure working with them and I recommend them highly.

I called several movers for estiamtes. Bill Campbell gave me the best one. The crew was on time, pleasant, and worked quickly and efficiently (with none of those long mysterious breaks that I have experienced in the past with other companies.) They really worked hard, as some of our things were very heavy and/or awkward to move plus both homes had multiple floors. And the price estimate was accurate. We felt they did a great job.

I called or emailed 4 movers for estimates. One call ended up with voice mail. Another call required me to leave my name and number as the person I needed to speak with was not available for the estimate. One estimate was by email and the last was Campbell movers which went very well from the start. These guys are great to work with. Bill Campbell (owner) answered the phone him self when I called to get an estimate. He was very easy to work with and made many helpfull suggestions to make the move go smoothly and cut my cost. Bill and I spoke on the phone and his estimate was actually a little higher than what the real price was. That could be due to the suggestions he made and work we did getting ready for moving day. 3 very freindly guys showed up excatly when they were supposed to and got right to work. With 4 flights of stairs and lots of boxes of books this was not an easy move. They had the house empty and packed on the truck in no time. The weather was hot and they would'nt even stop for drinks I offered. The movers were in a good mood all day and always asked questions when they needed to. Very easy to work with, great team. They didnt stop for lunch, worked straight through. The move took about 5.5 hours. No damaged items. Great care taken here. Because I was paying by the hour for a 3 man team I did not want to waste time wrapping up every item like it was Grandma's treasure. They took care when needed and did everything I requested. The perfect combination of care and speed. Some small marks on a couple of walls and one curtain pulled down on a stairway landing. This happened while moving a monster peice around a tight corner. This house had very narrow stairs and I would have expected more damage had I moved the stuff myself. I only mention the damage because it happened and I have never moved once with out some walls being bumped or marked. They did a great job. These guys are great and I got excatly what I wanted. A fast easy move by 3 professionals, a nice big truck and at a low price. One of the estimates I got came in at more than twice the price for the same job.

All three guys were very professional, took extra care to wrap all furnishings. The job took a little longer than we had expected, but the attention to detail and packing was worth the extra time. Couple of very minor scratches on a couple pieces of furniture and a couple dings in the house, but nothing major enough to complain about - all things we can touch up ourselves. Nothing was broken or damaged.

Things went well. Arrived on time. Worked efficiently. Did not over charge for supplies. All three movers were courteous and careful.

We contacted three companies by phone and email approximatley 2 weeks from our moving date to receive quotes and Campbell Moving was the first to respond and best price. Many of the small items were already packed and moved, but we Campbell moving for the larger items (desks, tables, chairs, couches, dressers, etc.) as well as some owner-packed tubs of items. Although they did not offer an in-home quote, it did not matter as the phone estimate for time and price was right on target. Overall the move was very efficient. They arrived when they said they would, wrapped furniture as appropriate, and helped move existing furniture in the basement after the move. Artie, Chuck, and Anthony were very hard workers and finished right at the original estimate of 4 hours. A few items were handled a bit roughly, but admittedly some of the turns and doorways were tight, and they had to navigate several flights of stairs as there was no elevator available.

The price was very reasonable, so we went with Campbell Moving, and I have never used another moving service, so I don't have a lot to compare with. We communicated with Bill ahead of time that the exact date of the move wouldn't be known until very close to the move, and Bill was extremely flexible with the scheduling for us. The guys showed up early. My husband and I are young, but I still felt they were a little unprofessional. I just felt like they should have kept some comments to themselves. They pushed my husband's jeep up the old driveway and the new driveway (not easy) , and we were extremely grateful for that, but they damaged the door and the door frame at our old house, and never mentioned it. Later we had to spend time patching and painting the door and the frame. The money was definitely worth it, but next time we may just move everything ourselves.

Artie, Charles, and Anthony did a great job. They were very professional, and in some cases, they were more careful with our things than we had been.

They gave me a discount because I was a member of Angie's List. They gave me an estimate over the phone. The crew was on time and worked efficiently.