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BoxCart Moving & Storage
In-State Moving Service, Out-of-State Moving Service, Professional Moving Service Piano,
About us
BoxCart provides full-service local and long-distance moving. We also offer portable storage services in the DC Metro area. Additional DBA - BoxCart, Inc. Award winning.
Business highlights
21 years of experience
Services we offer
BoxCart offers full-service professional packing, and local DC Metro portable storage delivery. Because each person's move is unique, local and long-distance moving (with or without interim storage), we customize your experience to include the most efficient and cost-effective combination of all services offered. Our storage facility is 100% climate-controlled.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8147 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 4% | ||
| 3% | ||
| 3% | ||
| 1% |
Showing 126-147 of 147 reviews
Dawn R.
Oct 2010
Awesome - highly focused on customer service. Prices better than competitors. Showed up both times when they said and responded to pick-up request within 24 hours!
Response from BoxCart Moving & Storage
"Thank you so much for reporting on your BoxCart experience! We thoroughly enjoyed working with you, and we hope to have the opportunity to help with any future moving & storage needs you may have. Thank you again! Kind regards, Amy Stowell Vice President, BoxCart"
Louise H.
Oct 2010
While the movers were a bit late, they quickly moved and packed everything up. They took a chair and a tv to a nursing home (not pre-arranged), and then went to Herndon VA and unloaded everything into our garage. They were very helpful as were (and are) all the staff in the office. I'd use them again, and recommend them highly.
Ken H.
Oct 2010
They did a good job and I have no complaints. They finished on budget.
Response from BoxCart Moving & Storage
"Thank you so much for your report! I'm happy to see that you would use us again, should the need arise. If you have a moment, I'd love to hear how we could make any future move all "A's", as we're constantly trying to improve our customer experience. Thank you again, though, and I look forward to working with you again in the future! Kind regards, Amy Stowell Vice President"
Gladys G.
Sep 2010
It went very well, from the initial consultation to the move itself. The individual providing the estimate came prepared with a binder showing how they wrap furniture. He explained the company and exactly what they would do. His initial estimate turned out higher than what we paid due to the actual weight of what we had moved. On packing up day, the movers (3) came promptly and very effciently loaded items into the truck. They were especially respectful of the fact that I was working from home, so moved things out of my office first so that I would not be further disturbed. Once the truck was weighed, we were immediately informed of the revised amount. On moving day, the movers were at the new home even before we arrived. They quickly moved in the furniture to where we designated. Again,they were very nice and took great care with our items. Overall, a great experience!
Response from BoxCart Moving & Storage
"Thank you so much for your review. It was our pleasure to be able to work with you and move you down to NC. I'm so glad that we could deliver on our mission for complete customer satisfaction! If we can help in the future, please don't hesitate to call. Thanks again, Amy Stowell Vice President"
Tori R.
Sep 2010
It was not a good experience. We ended up with a lot of broken things and scratched floors. We are trying to pay our bill. There was a guarantee and they are giving us a hard time about it. We spent $1350. The price was competitive. The sales guy was good but I think that they probably hired people who don?t really necessarily care. They were also very slow. They were quick to respond at the beginning but when I called them on the bad experience, they never really called back. I will not recommend them. I will not use them again.
Response from BoxCart Moving & Storage
"As one of the owners of BoxCart, I'm understandably concerned by this review. I was completely unaware that this customer had any outstanding issues until I was notified of this review; therefore, I called to follow up with this customer a few minutes ago to fully understand the situation and see how we may remedy any outstanding issues. I appreciate her willingness to go over her experience with me on the phone. The issues she brought up to me stemmed primarily from the crew itself and comments/conversations a particular crew member had with the customer, seemingly trying to negotiate costs for the move. I am appalled that a crew member would ever bring up costs with a customer, and I most certainly apologize for his behavior. In over 2,000 moves we've completed, this is the first time we've ever had this issue. As I explained to this customer, any and all charges are discussed with the customer by the estimator and personnel within our office...the crew does not have the authority to change the costs of the job, nor are they to discuss costs with the customer. In this particular instance, the estimator, Aubrey, had a conversation with this customer on the day of the move assuring her that the "Guaranteed Not To Exceed" price was in place, and we would honor that guarantee if the job ended up going over the estimated hours. Once this job’s paperwork was turned in to our office, we invoiced and charged this customer the guaranteed price, as agreed. With respect to damaged items, the customer chose not to report any damage to the company, and therefore we were unaware of damage and unable to take any action to remedy this situation. During our conversation, I explained that all she’d need to do was to fill out a damage claim form, and we’d proceed with potential repairs and/or compensation based upon the insurance choice she made. The customer felt that it wasn’t worth the effort and declined my offer to email her a claim form. With respect to lack of follow-up after her move, I apologize for any miscommunication. We call each customer after the job has been completed to see how everything went, and the employee who spoke with this customer on the day of the move did not realize that additional follow-up was needed or expected. I truly apologize if we did not follow-up properly…it was not our intention to ignore any outstanding issues. To summarize, I sincerely apologize that we were unable to live up to our mission of a stress-free move. As I told this customer a few moments ago, changes will definitely be made regarding this particular crew and all our crews, for that matter, to ensure that this type of situation does NOT happen in the future. Once again, I greatly appreciate this customer’s feedback. Although I cannot change the past, the customer has assured me that we’ve done what we can to remedy her outstanding issues, and she even offered to call Angie’s List to update them about our conversation. Many thanks. Sincerely, Amy Stowell, Vice President"
Laurie A.
Aug 2010
BoxCart was great from start to finish. They came out before the move to give me an estimate--they were quick and thorough, and at the end of the process set up a portable printer and gave me the estimate on the spot. BoxCart was affordable and much more responsive than anyone else I spoke with, so I decided to work with them. On the day, 3 movers dispatched the job very quickly, wrapping my larger pieces carefully and packing everything into containers. Owner Amy Stowell called several times during the process to check up on things, which really helped to set my mind at ease on a crazy day. I would definitely use BoxCart again--they are professional, competitive, and offer fantastic personal service.
Response from BoxCart Moving & Storage
"Thank you for your review! It was a pleasure working with you, and we're all so happy to hear that we've been able to meet and/or exceed our customer's expectations! Thank you again, and we hope to have the opportunity to work with you again in the future! Kind regards, Amy VP, BoxCart"
KIERA S.
Aug 2010
Aubrey, one of the partners, came out and gave us an accurate estimate of the cost. He was wonderful to work with, and with their moving and storage capabilities, as well as their responsiveness and excellent attention to detail on the admin side, I really felt like he took care of all my concerns about the move. He was patient, thorough, kind and helpful, and all their admin people were extremely helpful. The movers did a good job moving things out of the house. The foreman and a helper showed up right on time, but the other members of the crew were a couple hours late, however, so I think the move out took a little longer than it should have. On the other end, moving into the new house, a couple of the guys on the crew didn't seem to be able to read the boxes (we labelled them with things like Bed 1, Bed 2, Basement, kitchen, etc.), so we were finding some of them in the wrong rooms, or would need to station ourselves so as to direct them with each load. Some of the guys were more careful/cautious than others -- there were a few scrapes and scuttled paint spots. However, they did manage to get an oversized piece of furniture into a teeny room per my request, which took some skill and patience.
Response from BoxCart Moving & Storage
"Thank you for your review! We appreciate your feedback. I'm pleased we were able to provide an overall positive moving experience, despite the issues with the crew that you mentioned. I will most definitely be reviewing the crew that was assigned to both ends of your move to make sure we remedy the concerns you brought up - such as the scuffs to the walls and finding boxes in the incorrect rooms. I thank you for alerting us to these issues, so we may correct them going forward. Thank you again for your review, and we hope to work with you again soon! Kind regards, Amy VP, BoxCart"
Robyn G.
Aug 2010
I had a great experience with Boxcart from the initial phone call to the completion of the move. At every stage, they were professional and thorough. The movers were excellent, and the company honored their guaranteed-not-to-exceed price even though my move took several hours longer than estimated.
Response from BoxCart Moving & Storage
"Thank you so much for your report! We're so happy that we were able to help you with your move. It's our mission to make the moving process as stress-free as possible, and I'm pleased that we were able to live up to that goal. Thanks again, and we hope to work with you again in the future! Amy Stowell VP, BoxCart"
Angelica R.
Aug 2010
Boxcart was awesome from the get go. The first meeting was painless and they were very clear as to everything in the contract. We gathered a few other quotes (including a move out/1 month storage/move in) and they beat the closest competitor by several hundred dollars. the customer service was great through out - very responsive to both email and calls - and the crews were clean, professional, and efficient. I recomend Boxcart to anyone and everyone who asks (and even some who dont)!
Response from BoxCart Moving & Storage
"Thank you for reporting on your BoxCart experience! I couldn't be happier that we were able to help you out during the stressful time of moving...especially when you had to put your belongings into storage. Thank you again, and we hope to work with you again in the future! By the way, we love those unsolicited referrals to anyone who will listen! Amy Stowell VP, BoxCart"
Lori M.
May 2010
Fine service with no problems. Very professional movers on both ends and no damage to household goods. Climate controlled and secure storage facility.
Response from BoxCart Moving & Storage
"Thank you for taking time to report on your BoxCart experience! We're so glad that we were able to assist with your move, and even happier that we were able to fulfill our goal of making the move process as smooth as possible. Thanks again, and we hope to work with you again in the future! Amy Stowell VP, BoxCart"
Janice R.
May 2010
The crew was very professional. All my floors were protected before they started to move. They wrapped the furniture in blankets and plastic, then moved these items carefully down - and some of the items are 4 floors down - to the ground. I was so amazed. When we move the rest of our things, BoxCart will be there for us!
Response from BoxCart Moving & Storage
"Thank you so much for your report. BoxCart thoroughly enjoyed working with you during the 1st phase of your move, and we look forward to phase 2 coming up in the near future! Regards, Amy Stowell VP, BoxCart"
David O.
May 2010
Very well. The estimated amount of stuff was accurate; the crew were punctual, professional and worked hard ALL DAY
Response from BoxCart Moving & Storage
"Thank you for submitting a report on your BoxCart experience. It was a pleasure working with you, and we hope to have the opportunity to work with you again in the future! Kind regards, Amy VP, BoxCart"
Susan P.
Mar 2010
Boxcart did an amazing job! I would definitely recommend them over and over again. From the beginning, they were professional, easy to work with and they made sure that everything was set and in place for us. We interviewed over 7 movers and are happy we ended with Boxcart.
Response from BoxCart Moving & Storage
"Thank you so much for your report. It was our pleasure working with you! Our goal at BoxCart is to make the moving experience as easy and stress-free as possible, and I'm so happy that we were able to assist with your moving needs. We hope to work with you again in the future. Thank you again for taking the time to report on your experiences with BoxCart. We wish you all the best."
Christopher S.
Jan 2010
I was very pleased overall. In addition to moving us, we also asked them to pack the kitchen. This cost a little extra but also added an extra guy to the team, which helped keep the time down. We didn't have any damage to any of our things and were happy to help. I was impresses at how well they were at disassembling and reassembling furniture, and getting things to the right room in the new house. Most impressive of all is that they didn't complain when they have to move my weights. The only down side is that we asked them to also move our storage unit, but due to time and space restrictions in the truck we wound up skipping that.
Response from BoxCart Moving & Storage
"Thank you very much for taking the time to report on your experience with BoxCart. It was certainly our pleasure to work with you! I apologize that time and space requirements led to eliminating the move of your storage unit. Your feedback is very helpful in planning future moves, so I appreciate your constructive comments. Thank you once again, and we hope to work with you again in the future."
Debra B.
Jul 2009
When we first negotiated the price, we were told that after 6 months, a 10% discount would apply. When Boxcart delivered the unit, I signed what I thought was a contract. When we were billed and I questioned why we didn't receive the discount, I was told that we had to sign "a contract" and what I'd signed was not in fact a contract (despite the fact that it was worded as such). Buyer beware - make sure that you sign the magic contract that will entitle you to the discount.
Response from BoxCart Moving & Storage
"Thank you for taking the time to post about your experience. I am disappointed that you feel that BoxCart misled you in any way. In reviewing the details of your account, I see no mention that you were interested in a long-term contract. If you refer back to the email confirmation sent prior to our delivering your storage container 11 months ago, we summarized that you chose a monthly term, and all the charges and billing procedures were detailed in that email. The purpose of this email is to clarify the agreed-upon services and fees, so any changes can be made prior to delivery or entering into a contract. At no point in the detail of our billing procedures did it mention a discount after a certain period of time. Because we were not notified of any necessary changes, we prepared your paperwork under our monthly term agreement, which you signed on the day of the storage delivery. As per this contract, your credit card was charged the same agreed-upon amount for each of the 10 months of your storage stay, and you were free to terminate your storage with us at any time. Throughout your entire term, we were not made aware of any problems with the amount charged to your card each month. BoxCart has never had a contract or agreement which provides discounts automatically after a certain number of months. Please feel free to contact me, if you have any additional questions."
Michelle M.
Jun 2009
The Boxcart rep promptly scheduled the walk-through for the estimate and showed up on time. He seemed a bit absent-minded, although he wrote everything down (special packing required items, antiques, required boxes, etc.) in his notebook. The company followed up and confirmed the pick-up and delivery dates (not the same day...and I made this perfectly clear to the estimator and the scheduler). We packed our own household goods. Boxcart threw in a hundred dollars worth of boxes and tape. In fact, the estimator delivered several other used boxes to our house, gratis. The company called the day before pick-up to remind us they were coming the following morning. The moving team showed up on time. The senior packer was friendly and efficient...in fact the whole team was friendly, efficient and professional. Our only issue was that we had several large wall hangings and mirrors that I had asked Boxcart to pack. The team showed up without the appropriate boxes and intended to charge me extra to get them. I called the estimator and he said he "sort of recalled us discussing the issue." I told him he wrote it in his notes; he checked, found the notation and had another company rep deliver the necessary boxes to our home, no charge. At the end of the day the team leader said it was too late to deliver the household goods to our new address in Falls Church so they would be there first thing in the morning. I said, no, we don't close for another day. We agreed you would deliver the household goods the following morning. I called the estimator again and he said, "oh, I don't remember discussing a different delivery date, but if that is what you want, no problem." Fine. On the delivery date, the same team showed up and delivered the household goods. Again, they were fast, friendly and efficient. No damage, no lost items, no mess left in the house. My final irritation came when I received the bill and it was three hundred dollars higher than the estimate. One of Boxcarts things is that you will never pay an amount higher than your estimate. I called the company on this issue and was told the extra charge was for the additional storage necessary because they couldn't deliver on the appointed day. I complained that it was the estimator's fault for messing up the date, not mine. Fell on deaf ears. I finally paid the bill in full.
Response from BoxCart Moving & Storage
"Thank you for taking the time to comment on your BoxCart experience. While I'm pleased to see the high ratings you awarded us, I'm concerned by the outstanding issues you had surrounding your move. As a local, family-owned business, we take customer service very seriously - our goal on each move is to make it stress-free with no surprises, and I'm disappointed we were unable to accomplish that during your move. I wish I had personally been made aware of your concerns at the time of your move, because 6 months after the fact, I must now rely solely on the information we have in your file, instead of solving the issue before the move was complete. I do see here a last-minute change to your delivery date for 2 days following the loading of your goods into the truck. However, the only additional charge I see is the travel time that would have been unnecessary had we been able to deliver the goods on the day we originally planned. Clearly there was a miscommunication regarding the logistics of the move, and for that I sincerely apologize. You also mentioned that our company does not charge more than what was estimated - unfortunately, this appears to have been another miscommunication. Because of the sometimes unpredictable nature of a move, our estimates are intended to provide our best educated estimate of what it will take to complete the job. However, all of our jobs are based upon the actual time and materials needed to complete the job in full. We do our absolute best to make sure that our estimate is right on track, however we do not dispute that we can sometimes make a mistake. In those instances, we will work with the customer in every way possible to ensure our customer's satisfaction. In closing, I hope that we are able to work with you again in the future, so we may prove to you our commitment to customer service. Thank you again for posting your experience. Kind Regards, Amy Stowell Vice President"
Caroline D.
Mar 2009
Great move! There were no damages and nothing was broken or scratched. We had just painted the entire new home inside and refinished the floors and Boxcart did not put a scratch on anything! They use plastic wrap and blankets to wrap EACH piece of furniture as well as doorways and banisters and stair railings. They also put down runners on the floors - carpet and hard surface as well as stairs. Even suggested that we move our wall hangings and lamps to save ourselves money - so we did! We are now using them to store our basement furniture and storage closets as we have had to do remodeling.
Response from BoxCart Moving & Storage
"Thank you for submitting a report. I am truly pleased we have been able to deliver on our goal of complete customer satisfaction. We appreciate your choosing BoxCart, and it has been our pleasure working with you. Thanks again for commenting on your experience."
William J.
Oct 2008
Did not know how to ship CARTS to West Coast and back; otherwise highly professional. Somewhat pricey.
Response from BoxCart Moving & Storage
"THANK YOU SO MUCH FOR TAKING THE TIME TO SUBMIT A REPORT. WE THOROUGHLY ENJOYED WORKING WITH YOU! REGARDING OUR ABILITY TO TRANSPORT OUR CONTAINERS ACROSS COUNTRY, WE ARE IN THE PLANNING PHASES OF FRANCHISING TO ADDRESS THIS CONCERN, AND OUR INTENTION IS TO HAVE THIS ABILITY WITHIN THE NEXT YEAR. THANK YOU AGAIN FOR CHOOSING BOXCART, AND WE HOPE TO WORK WITH YOU AGAIN IN THE FUTURE, ONCE WE HAVE LOCATIONS ON THE WEST COAST!!"
Eileen D.
Oct 2007
All of my emails and phone calls were returned quickly and professionally. I was impressed with that. The guys who came to the initial pick-up were a little late, but called to let me know they were on their way. They also forgot to bring the wardrobe boxes I had requested, but zipped over to another company to get some without missing a beat. On the other end, the guys were right on time, and hauled box after box of my heavy stuff up 3 flights of stairs on a sunny, hot day. They were done in two hours. Money more than well spent! I'd definitely hire them again. There was only one thing broken, which was a sheet of glass that had protected a table top. It wasn't worth filing a claim for in the end, but someone called me right away the next day to tell me about my options if I had wanted to make a claim. A week or so later, I received a handwritten thank-you note from the company. That extra little special touch made me feel like a valued customer.
Response from BoxCart Moving & Storage
"THANK YOU FOR TAKING THE TIME TO SUBMIT A REPORT. WE WELCOME YOUR COMMENTS, AND I HAVE SINCE DISCUSSED YOUR CONCERN REGARDING THE HANDLING OF "FRAGILE" BOXES WITH ALL OUR DRIVERS. THANKS AGAIN, AND PLEASE DON'T HESITATE TO CALL IF YOU HAVE ANY QUESTIONS OR CONCERNS!"
Maura D.
May 2007
So far, great. The customer service has been amazing. I spoke with Janni to set up the pick-up and I explained that we were using it to declutter as we prepared to put our condo on the market and I mentioned our time frame. She must have passed the info along because Amy emailed later in the week to check in and mentioned our time frame asking if she could help schedule pick up. We've gotten several phone calls and emails checking in and making themselves accessible for questions. I was also impressed with turn around time, flexibility, and the quality of the storage unit. Some of the portable storage companies I looked into were soft sided units. This is a solid steel box, very durable. I called them on on a Thursday and they were able to deliver the box on Friday. The delivery fee was one of the lowest I found.
Bonnie H.
Aug 2006
They were early and waited for me. Very courteous, extremely helpful, very knowledgeable about their product and capable using their equipment safely. Very gentle and careful about what he did. I was in a situation where I was trying to get bids on how long it would take me to get work in the house which was requiring me to get the boxcart. They gave me a week to sign a contract with boxcart to find out how long my work in the house was going to last. The product itself was spotless! Customer service above and beyond the call of duty! (price is determined by amount of months on contract)
CAROLINE S.
Nov 2005
OUR EXPERIENCE WITH THIS COMPANY HAS BEEN VERY GOOD. THIS IS A STARTUP COMPANY AND THEY ARE ALL ABOUT SERVICE. THEY WERE RECOMMENDED TO US BY FRIENDS WHO TOLD US HOW GOOD THEY WERE TO WORK WITH, AND FLEXIBLE. WE HAVE FOUND THE SAME.
Licensing
State Contractor License Requirements
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FAQ
BoxCart Moving & Storage is currently rated 4.8 overall out of 5.
BoxCart Moving & Storage accepts the following forms of payment: CreditCard
Yes, BoxCart Moving & Storage offers free project estimates.
No, BoxCart Moving & Storage does not offer eco-friendly accreditations.
No, BoxCart Moving & Storage does not offer a senior discount.
No, BoxCart Moving & Storage does not offer emergency services.
No, BoxCart Moving & Storage does not offer warranties.