BoxCart Moving & Storage

Never used them

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Everything went smoothly.

see above.

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Very well see above.

Overall it went very well.

Boxcart did an amazing job! I would definitely recommend them over and over again. From the beginning, they were professional, easy to work with and they made sure that everything was set and in place for us. We interviewed over 7 movers and are happy we ended with Boxcart.

I was very pleased overall. In addition to moving us, we also asked them to pack the kitchen. This cost a little extra but also added an extra guy to the team, which helped keep the time down. We didn't have any damage to any of our things and were happy to help. I was impresses at how well they were at disassembling and reassembling furniture, and getting things to the right room in the new house. Most impressive of all is that they didn't complain when they have to move my weights. The only down side is that we asked them to also move our storage unit, but due to time and space restrictions in the truck we wound up skipping that.

When we first negotiated the price, we were told that after 6 months, a 10% discount would apply. When Boxcart delivered the unit, I signed what I thought was a contract. When we were billed and I questioned why we didn't receive the discount, I was told that we had to sign "a contract" and what I'd signed was not in fact a contract (despite the fact that it was worded as such). Buyer beware - make sure that you sign the magic contract that will entitle you to the discount.

The Boxcart rep promptly scheduled the walk-through for the estimate and showed up on time. He seemed a bit absent-minded, although he wrote everything down (special packing required items, antiques, required boxes, etc.) in his notebook. The company followed up and confirmed the pick-up and delivery dates (not the same day...and I made this perfectly clear to the estimator and the scheduler). We packed our own household goods. Boxcart threw in a hundred dollars worth of boxes and tape. In fact, the estimator delivered several other used boxes to our house, gratis. The company called the day before pick-up to remind us they were coming the following morning. The moving team showed up on time. The senior packer was friendly and efficient...in fact the whole team was friendly, efficient and professional. Our only issue was that we had several large wall hangings and mirrors that I had asked Boxcart to pack. The team showed up without the appropriate boxes and intended to charge me extra to get them. I called the estimator and he said he "sort of recalled us discussing the issue." I told him he wrote it in his notes; he checked, found the notation and had another company rep deliver the necessary boxes to our home, no charge. At the end of the day the team leader said it was too late to deliver the household goods to our new address in Falls Church so they would be there first thing in the morning. I said, no, we don't close for another day. We agreed you would deliver the household goods the following morning. I called the estimator again and he said, "oh, I don't remember discussing a different delivery date, but if that is what you want, no problem." Fine. On the delivery date, the same team showed up and delivered the household goods. Again, they were fast, friendly and efficient. No damage, no lost items, no mess left in the house. My final irritation came when I received the bill and it was three hundred dollars higher than the estimate. One of Boxcarts things is that you will never pay an amount higher than your estimate. I called the company on this issue and was told the extra charge was for the additional storage necessary because they couldn't deliver on the appointed day. I complained that it was the estimator's fault for messing up the date, not mine. Fell on deaf ears. I finally paid the bill in full.

Great move! There were no damages and nothing was broken or scratched. We had just painted the entire new home inside and refinished the floors and Boxcart did not put a scratch on anything! They use plastic wrap and blankets to wrap EACH piece of furniture as well as doorways and banisters and stair railings. They also put down runners on the floors - carpet and hard surface as well as stairs. Even suggested that we move our wall hangings and lamps to save ourselves money - so we did! We are now using them to store our basement furniture and storage closets as we have had to do remodeling.

Did not know how to ship CARTS to West Coast and back; otherwise highly professional. Somewhat pricey.

All of my emails and phone calls were returned quickly and professionally. I was impressed with that. The guys who came to the initial pick-up were a little late, but called to let me know they were on their way. They also forgot to bring the wardrobe boxes I had requested, but zipped over to another company to get some without missing a beat. On the other end, the guys were right on time, and hauled box after box of my heavy stuff up 3 flights of stairs on a sunny, hot day. They were done in two hours. Money more than well spent! I'd definitely hire them again. There was only one thing broken, which was a sheet of glass that had protected a table top. It wasn't worth filing a claim for in the end, but someone called me right away the next day to tell me about my options if I had wanted to make a claim. A week or so later, I received a handwritten thank-you note from the company. That extra little special touch made me feel like a valued customer.

So far, great. The customer service has been amazing. I spoke with Janni to set up the pick-up and I explained that we were using it to declutter as we prepared to put our condo on the market and I mentioned our time frame. She must have passed the info along because Amy emailed later in the week to check in and mentioned our time frame asking if she could help schedule pick up. We've gotten several phone calls and emails checking in and making themselves accessible for questions. I was also impressed with turn around time, flexibility, and the quality of the storage unit. Some of the portable storage companies I looked into were soft sided units. This is a solid steel box, very durable. I called them on on a Thursday and they were able to deliver the box on Friday. The delivery fee was one of the lowest I found.

They were early and waited for me. Very courteous, extremely helpful, very knowledgeable about their product and capable using their equipment safely. Very gentle and careful about what he did. I was in a situation where I was trying to get bids on how long it would take me to get work in the house which was requiring me to get the boxcart. They gave me a week to sign a contract with boxcart to find out how long my work in the house was going to last. The product itself was spotless! Customer service above and beyond the call of duty! (price is determined by amount of months on contract)

OUR EXPERIENCE WITH THIS COMPANY HAS BEEN VERY GOOD. THIS IS A STARTUP COMPANY AND THEY ARE ALL ABOUT SERVICE. THEY WERE RECOMMENDED TO US BY FRIENDS WHO TOLD US HOW GOOD THEY WERE TO WORK WITH, AND FLEXIBLE. WE HAVE FOUND THE SAME.