BB&D Transportation Moving & Storage

We were overcharged by nearly 50%, $2,400, than the written estimate of $5,140.72, resulting in total charges of $7,559.81. The higher amount was charged to our credit card without any prior communication by email or phone on the final day of the move. After attempting to resolve the dispute through communication with BB&D, we have disputed the charge with our credit card company and are filing a complaint with the Federal Motor Carrier Safety Administration (FMCSA) for false advertising and because we were not provided with an opportunity to observe the weighing of our items on the truck. My fiancé and I work with contracts and estimates on a regular basis and this total amount of variance is excessive. In the email sent to us with the itemized cost estimate, Giancarlo wrote: "Based on the information obtained during our In-Home estimate meeting, I have been able to put together this accurate proposal for the relocation Services. This proposal is an honest and accurate explanation of the moving services, providing every service to the smallest detail.” The detailed estimate provided to us was for packing and moving services from our two-bedroom apartment in Arlington, VA to Morgantown, WV. The estimate was based on a complete inventory of items to be moved that was conducted in-person by the business owner, Giancarlo. The estimate provided a weight estimate to nearest pound for each room. BB&D’s estimate seemed credible and was for a slightly lower cost (less than 5%) than that of a competitor which is part of a well-known national chain. The estimate from the competitor also included item weight totals for each room that were about the same as in Giancarlo’s estimate. Unfortunately, we did not find this estimate to be accurate given that the amount charged exceeded the estimate by about 50%. When we asked about the large discrepancy from the estimate, he replied that "... it is impossible to make a direct comparison between one move and another, as each move is unique.” Each move may be unique to some extent; however it is very possible to create an estimate with minimal variance from the final cost. That is why he conducted an inventory of items to be moved. That is why most moving services can provide an estimate almost immediately based on an inventory of items and moving jobs from comparable residences. We assumed that Giancarlo could about the same as competitors based on his touted years of experience personally and as the owner of BB&D. Why was the amount charged by BB&D so much higher than their estimate? In subsequent emails we were told that packing services increased about $1,100 from $1,953.80 to $3,062, 57% more than estimated, including an additional $833 for packing materials, exactly double the estimated amount. The weight of our items was about 1,900 lbs., 30% more, than the estimated weight of 6,497 lbs. At a cost of $0.2636 per pound, this added about $500 to the moving cost, about 30% more than estimated. At this time, we are still trying to account for where another $500 for this move came from that was charged to our credit card. As a final note I will say this, for the move itself the workers did a satisfactory job, nothing was broken or lost in our move. However, the extreme variance between estimated cost and actual charges $2,400 / almost 50%, has led us being very dissatisfied and would not recommend their services.

My experience with Giancarlo and BB&D Moving Services could not have been worse. Giancarlo will pitch himself and the company as professional but he is more of a professional scam artist. He gave us a detailed quote/sales pitch, agree to a max amount, then overcharged us by $750+ while the movers broke our treadmill trying to dissemble it and move it in the rain unprotected. He then tried blaming the breaking of the treadmill on us while rambling on about the contract. Please stay away from this company.

Horrible to say the least. The company took advantage of our situation and over charged us, broke our items and refused to take any responsibility. I trusted them and they lied to me. Would never wish what they did to us to our worst enemy.

Horrible moving experience. We have moved 10+ times and this was by far the worst. In the end, we got taken advantage of, were over charged and our items were broken. The company knew of our situation and milked us without a conscious.

Exactly on time. very professional, very efficient, courteous, and good price.

unknown

Moving has never been a good experience for me. In sum, BBand D took all of the pain away. The move was actually pleasant! I had them pack almost all of my items including art and breakables. They took special care to protect the house we were leaving with brand new runners and blankets, took doors off the hinges and inflicted no damage. At the new house, they padded the staircase and walls to ensure that nothing would hurt the items being brought in, or the walls or floors. When packing the truck, they actually asked me what time my dogs eat, so that they would have the food available for them at the right time! Who does that? Crazy good service. The workers are obviously well versed in how to make customers happy and heard. They worked diligently and efficiently and made sure that every item was put in its place. Nothing broke. The price was extremely fair and the owners were involved every step of the way, stopping by several times to ensure that we were happy and that things were going smoothly. I cannot recomment them highly enough. My husband and I are extremely demanding and BBand D left us wanting for nothing. Highly, highly recommend with NO reservations whatsoever.

They were absolutely excellent. Very professional, arrived 15 minutes early and stared work immediately. They handled everything with care and were pleasant. It was such smooth move and they made it a pleasure.

They were on time, clean, professional and very thorough. They came to my new home in Los Angeles on 27 January and were on time, thorough and interactive and the two guys who had (I think) driven this stuff across the country (same guys who packed me in Bethesda) were incredibly professional. In the course of my move I have encountered some crap services (auto transport) and was so delighted with BBand D

They moved our belongings from one home to another, including our piano. We felt very happy with the service that was provided, and the owners and movers were particularly responsive, enthusiastic, careful, knowledgeable, and easy to work with throughout our interactions.