Bainbridge Outdoor Design Building Inc

Design Services

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I used them through a big deal on Angie's List. It went very well. They were excellent. The guy who showed up was the owner. He was very prompt, punctual, very courteous and very professional. I don’t know about the price though, because I didn’t compare it to anyone else. I have no idea, and I couldn’t tell if it was a good price or not. He explained things well and he was patient. I think it would be good working with the guy. In terms of design too, it turned out to be pretty nice. The only thing I don’t know about is the price, because I have nothing to compare it to. I can't say the price was great or if it was bad. I know the price was very cheap for the design. He was very proactive, but not in a bad way. With regard to punctuality, he has come over twice, and he would come right on the dot. I would definitely use them again in the future once I figure out if the pricing is good.

Walt (hardscaping) and Ashley (plant landscaping) did an outstanding job on this project! They responded promptly to my call, provided a beautiful, effective, permeable paver design, and helped me select attractive pavers that coordinate with the style of my home. The price quote was not the lowest, but the job came in on budget with no surprises. Walt and Ashley are very experienced and inspire a lot of confidence. They answered questions promptly and came by the job site every day that the workers were there. The work crew was professional and did an expert job, cleaning up the job site at the end of every day. My perennials were lifted carefully prior to the job and replaced afterwards. Ashley said if anything doesn't make it thought the winter, they will replace it next spring. The work was done right on schedule, though the we lost one day due to torrential rain during Sandy. It's good if you can be on site while the work is being done. Even though the workers and I had a copy of the design, I needed to give them some clarifications on the pattern I wanted for the pavers to be laid. They had helpful suggestions and I love the finished pattern. The driveway has worked well in absorbing rainwater and not allowing it to flow to the street. Neighbors are still commenting on the lovely new driveway. I have not had any problems with the driveway, but Walt gave me a three year warranty on the work and assured me he'll come back and fix anything that goes wrong. There's a lifetime warranty on the pavers. I'm very pleased and highly recommend this company.

The service was good. They spend time and explained things with me.

We discussed the areas in which I needed help and was given the design at a later date. I received the plat with the drawings of where to place flowers and bushes. I was also given several color pictures of the actual plants. This was enormously helpful to me as I had no idea what combinations of plants would look well together. It was a great deal for me. I have not yet implemented the design, but look forward to doing so in the Spring.

The entire experience was great...the company delivered everything they promised...staff was professional...prompt...so very helpful.

Everyone has choices to make but we cannot recommend Walter and his company. Please note that the date provided is an approximate for the last date someone from Bainbridge provided service. We contracted with Bainbridge for a deck, to include recessing for a hot tub, pavers around a built in pool and fencing; Walter and his crew also worked with the pool installation company and installed the hardware for the handrail and the diving board -- the pool was done on Walter's design and it is beautiful. Brian the lead carpenter on the deck was a pleasure to work with. I will say we are satisfied with our deck, not with all the hoopla we had to go through to get everything completed. Walter came and provided some fantastic drawings, way more than we had envisioned and way out of our price range (full estimate was over 200,000). Walter connected us with Anthony Sylvan for the pool. After all contracts were signed (should have waited to sign both at the same time, but Walter pushed me to sign his first and I did...hindsight is always golden). When the pool people came to mark where the pool was going, I had noted that I wanted the pool in a slightly different location (moving one end back about a foot, nothing major)...well, Walter balled up the paper in his hands and threw it, noting "why don't you just mess with my designs" or something to that affect. There is a lot more to say, but I believe this is a huge telling sign. Whose yard is it anyway, who is paying to have the work done, etc? Another important note is that we were adamant from day one, before we signed the contract, that the fencing we wanted around the pool was to have wood cemented in under the columns (apologize for wrong terminology) where the panels are connected. We reiterated it, it was written in the contract, no mistakes. We requested a white vinyl fence. When it was getting close to fence time, we asked if there were samples of the types of fence. Walter dropped off some information with my husband about ONE type of fence and when we questioned him the next day about some things, we were surprised to find out that he had already ordered the fence (without consulting us) which was not compatible for using the wood posts. When we noted that fence was not acceptable and did not meet our specifications or the contract, we were told we would have to pay a restocking fee when the fence came in if we did not accept it. There were other issues. The workers came and started every morning at 6am; Walter wanted his guys to work one weekend and we sent a reply email that we did not want work happening at our home on the weekend. We received a reply that there was nothing in the contract that said they could not work weekends so they were coming anyway. We replied that although there was nothing in the contract that said they could not come, there was nothing in the contract that said they could come and since noise was happening five days a week at 6am, we wanted our weekend and they were not to show up. With numerous problems, we let Walter know that we were looking into hiring a contract lawyer (it really was this bad). LONG story short, Walter sat down with us and we had him finish the project that we had contracted since it would have been hard to find someone else to pick up midstream. We signed the contract in mid June and the final inspection on the last item of the project was the weekend of Sandy in October.

This was my 2nd time working with Walter, Ashley and the team at Bainbridge. The first time that I contracted with them they excavated our old driveway and walkway and put in a new one made of tumbled pavers and blue stone. They also built a new front porch on our house where we had just had a small stairway entrance previously. The entire project turned out beautifully! It transformed our home. The compliments literally poured in from neighbors and guests. The second project was at our new home (purchased 1 year ago). Bainbridge removed huge old bushes that lined the entire front of the house and obscured the view of the yard from the porch. They built a dry-stack stone wall around the corner of the house and then filled all of the beds with laurels, boxwoods, japanese maple, weeping red bud, etc. Ashley was great to work with in the landscape planning and the end result is fantastic. Everyone loves the new look... especially us! Walter, the owner, has a fantastic aesthetic. He does electronic drawings of the proposed look and does beautiful designs. The Bainbridge employees are true craftsmen. I watched step by step as they installed the driveway/walkway and boy do they do it right! The end result is a truly high quality installation and an incredible value. I got 3 quotes in both cases and their pricing was always competitive with the other quotes. I have no doubt, however, that Bainbridge is a much better value. I have compared their work to others that were charging the same amount, and Bainbridge truly blows it away. I will hire Walter and his team again in a heartbeat for any future outdoor projects!

The company does nice work and Walter and Ashley were responsive to our ideas, The design of the sidewalk is very attractive and we appreciated that they also built it up in the area by the porch where there had been some settling. The plantings are smaller than we were hoping (yes, they will grow) and I wish they had a bit more impact -- perhaps they will come next spring. Ashley did take care to make sure there was color rotating through the seasons, which I know we will appreciate. They returned to sod the area adjacent to the sidewalk and fix a small place that had settled, and they were very specific with the care instructions.

His designs were great - highly professional and polished. THere may be a big delta in prices, though, because the amount he wanted to do the actual landscape work was really high. Walter was knowledgable and professional, and his designs were great - just expensive to execute with his firm. Perhaps you get what you pay for, I don't know.

I got an Angie's LIst deal for the design and Ashley was quick in scheduling an appointment to see the space. I thought she listened well to what I wanted but realized later that while she took the plat, it didn't provide and she didn't take actually measurements of the yard spaces. Actually producing the design took her more time than she'd estimated. I appreciated all the photos of plants that came with the plan and the horticultural knowledge that she shared when presenting the plan. I asked for several revisions to the quotations that Bainbridge provided for actually doing the work and she was initially very responsive but became less so as time went on. I ended up finding a cheaper contractor to do the actual work and realized during installation that due to lack of measurements, parts of her design weren't to scale leaving open parts on my yard. The plant placement themselves also seem a bit off--too large for a given space, too crowded, prone to grow over a walkway, etc. While she is a horticulturalist, I'd recommend using this company for hardscape instead.

We met with Walter Bainbridge on site. Walter is very easy to work with and has extensive knowledge in the field. He came up with some great ideas to address the water drainage issues. The work was high quality, timely delivered, and on budget. I'd absolutely use Bainbridge Outdoor again.

He was very high and I didn’t like his designs. The estimate was for $218,000. He was very personable and he was a very nice guy. He worked hard on the design but I felt that he didn’t listen to me. I told him I didn’t want to go above $100,000 and I wanted a professional design is what I told him and to me his design was not professional. I wanted a designer or architect to do the design. He took a shot at it and I decided I didn’t like it. It was double the price I wanted to pay. When a house is worth half a million dollars you can’t get back much by putting something worth $200,000 in the backyard. It is one thing to put $50,000 in the backyard and it is another thing to put $200,000. I was willing to take some amount of the loss but I certainly wasn’t willing to put so much in to the pool and an oasis in my backyard. I have no experience with the work he does but the design he did was way over the budget I gave him. He seemed to be under the impression that we could do a little piece at a time as if that is going to make a difference. It was not a matter of having the money but it was a matter of spending the money. To me the design looked like a big lolly pop and I didn’t like it. He worked very hard and he tried to deliver something. I didn’t value the design but that doesn’t mean he didn’t put a lot of effort into it. He didn’t listen to me in my particular instance. I paid $90 for the design and I got it through one of the specials. It was a $400 drawing but because of the special I got it at $90.

It was wonderful to work with everyone from Bainbridge. The workers who laid the pavers and planted the plants were kind and listened to what we wanted done. They went out of their way to make sure we were happy with the job they were doing. They never rushed but worked carefully. Walter Bainbridge kept in constant contact with us to make sure we were happy with the work and the progress. When we had concerns, he promptly addressed them and pleasantly dealt with us. Ashley had several meetings with us to discuss the plants she chose and she stopped by to make sure they were doing well. We would gladly use this company in the future. wi

Everything was great. The design process for the landscaping has been very thorough, and Bainbridge did an excellent job with the fence.

Everything was great. The Bainbridge workers were very professional and worked closely with me to ensure that my ideas were implemented successfully, and their solution to the drainage problem was very effective. They also followed up to ensure everything was going well later on.